Comments regarding Bouncing Bear Botanicals

I ordered from Bouncing Bear Botanicals, and was impressed with the speed with which it was processed and shipped. In fact, when I received the box I wasn't sure what it was at first, because I thought there was no way I could place an order online on a Tuesday and receive my package that same week. I just placed another order, and I hope that everything goes as smoothly this time as well!

I placed an order on May 21st for a live Salvia divinorum plant and it arrived July 17th. Four days short of TWO months later, I received the plant. I figured this is going to be a huge plant if they are letting it grow this long. When I opened up the package the plant was no more than 4 inches tall with only two decent sized leaves, the rest were tiny. When I picked up the plant out of the package the two decent sized leaves fell right off. Half of each leaf was black. But I am good with plants, I figured it would grow. I put it into a humidity tent I built around a pot. I had great soil and plenty of filtered light. Gave it some bottled water and waited. The next day all of the leaves were black and fell off, the only thing that remand was the stem and a few small leaves, which most were black. I contacted BB the next day about how small and terrible the plant was that they sent me and that they didnt send me the extract that customers are suppose to get if they wait for 4 weeks. I haven't got a response back and the plant is completely dead. It didnt even last past the first day I had it. Absolutely terrible plant. BB took my time and money and ran with it. I would STRONGLY suggest not to buy Salvia Divinorum plants from here! Very very disappointed! Here is a pic of the plant when I put it into the pot. The next day 3/4 of the stem was black.

//i135.photobucket.com/albums/q147/HFNoOdLe/Picture004.jpg

"On Jul 21, 2009 1:32 PM, Bouncing Bear Botanicals responded with:

Hi,

I don't see any e-mails about missing the extract or anything. If you can, use the contact form on the site, which should make it easier/less risk of a lost e-mail:
http://www.bouncingbearbotanicals.com/contact_us.php

Anyway. Sorry for the trouble with your plant. In that picture, it looks like the top must have been broken in shipping. That right? That would explain the stalk turning black 3/4 of the way down (the stem is hollow and if it is cut or broken, it will dry and die back about two inches from the cut part).

If you let me know your order number, I can get that reshipped, though. Also, that soil looks... not Salvia friendly. If you can get a richer soil without all the compost, they will be much happier.

Oh. And also keep the humidity dome on that one. It should still make it and have new growth in the next 1 to 2 weeks as long as the slow black death creeping down the stalk doesn't get to the last node (don't cut off that dead part of the stem, by the way, or it will just make more of it die off).

Thanks,
Jon

Well I mailed a money order on July 5th and now it's July 11th. My order is still pending. I live in Massachusetts and I had to mail to Arizona so that may explain the long wait. But it seems unusual for it to take this long.

"On Jul 11, 2009 9:32 PM, Bouncing Bear Botanicals responded with:

Hi,

What's you name/order #? Has the check been cashed?

Thanks,
Jon

7/8 - ordered and paid instantly and my order was in "pending" state
7/9 - morning it was processed and printed
7/9 - evening I received an email that BBB has shipped me a product.

I was kind of sketchy because I didn't want to be one of those people that waited a month to get their products but everything seems to be going fine. Also since its shipped its probably out of their hands now. Unless something goes drastically wrong and they have poor customer service I will leave this as a positive. Will update when package arrives.

I accidentley ordered salvia from VA and its illegal here. They sent a email that said its illegal and asked if i wanted a refund. Then they sent an email that said it had been shipped. I asked for a refund if they didnt send it, and didnt get any reply.

"On Jul 6, 2009 8:42 AM, Bouncing Bear Botanicals responded with:

Do you have an order number? If you order more than just salvia, the non-salvia part of the order was still shipped.

I placed my order on June 30, still waiting for the process update..im leaving it as postive for the easy shoping and checking out process while im waiting on my update

"On Jul 6, 2009 8:43 AM, Bouncing Bear Botanicals responded with:

You mailed the order? What's the order number? If it hasn't been updated online, we haven't received the payment yet. If it's not a mail order, let me know the order number and I'll see what the issue is. Thanks.

This is by far one of the better companies I have ordered from online. The orders are processed quickly. Information is sent immediately to my email informing me of the status of the order and its location. Friday evening orders are no problem as it seems they process orders through the weekend. My first order was delivered as promised and the quality of the botanicals I ordered was first rate. I have ordered again from this company and will continue to do so. Thank you Bouncing Bear Botanicals for being so professional.

I have nothing but good happen with this company.
This is true of many, many orders of time.
Even when their is a problem with shipping or something out of their control - they'll take care of it.

They care about the customer and have a great line of products.

I mailed a money order June 8 for an adult toad and I'm still waiting. I hope it arrives soon.

"On Jun 16, 2009 8:21 PM, Bouncing Bear Botanicals responded with:

Hi,

Do you have an order # or name on the order? All toad orders I'm aware of have shipped.

Thanks,
Jon

I placed an order for multiple items on may 2nd, totaling $101. I received most of my purchase promptly. However, my live salvia plant has yet to arrive. I made an inquiry on the 25th, and was told the following day that it would arrive within "the next few weeks." it is now nearly six weeks since I ordered and I can't seem to get an answer as to why things are taking so long. I can be patient, but I would just like to know what's happening, and when I can realistically expect my plant to ship. Transaction ID : 2416765117

I don't like being so unsure about a vendor, especially on such a large purchase, but if I could just get a strait answer, I would gladly recommend the site, and continue business with bbb in the future.

"On Jun 16, 2009 9:33 AM, Bouncing Bear Botanicals responded with:

Hi,

Sorry for the delay. I thought we had updated all the back ordered customers, sorry if we missed you somehow. It's a bit of a long story. the Clif's notes version: We moved recently and 3 days in the back of a hot, uninsulated truck does not make happy mother plants. A new shipment of plants from Mexico got held up by customs, a language barrier and a confused importer who planted them outside in Texas instead of just sending them on to us makes even less happy plants. We will be sending some tomorrow and, depending on how the rooting goes some more the following week. We're just going oldest to newest and... yours should be in this next shipment tomorrow.

Sorry for the trouble/delay.
Thanks,
jon "

Date Time Location Status
June 11, 2009 10:00:00 DETROIT, MI 48210 DELIVERED
June 11, 2009 06:10:00 DETROIT, MI 48210 ARRIVAL AT UNIT
June 10, 2009 00:18:00 PHOENIX, AZ 85043 PROCESSED
June 9, 2009 17:01:00 FLAGSTAFF, AZ 86001 ACCEPT OR PICKUP
May 5, 2009 18:00:00 68355 Electronic Notification

My original order was some time in April, and it never arrived. They re-shipped it (and I'm betting that they lost money doing so, having to ship my $50 worth of merchandice twice, so I can't bring myself to make this a negative review) on May 5th. I gave up on waiting for it, went on vacation, and was told by people back at home that it finally came.

Initially, I was more than pleased with the speedy replies and how helpful their customer service was.
In the long run, while I am disappointed with the speed, I'm sure I'll be pleased with the quality once I return from vacation. If not, I'll come back and change it to negative. Otherwise, my review will stay neutral. Assume I enjoyed it. :)

I have always had good experiences when ordering from this company. A great selection of products, quick responses to enquiries, and quick shipping.

i got exactly what i ordered and it arrived promptly. i got a call from them to confirm the address because i typed it wrong. very friendly customer service. i highly recommend this company.

I will leave BBB marked as neutral until my package has arrived and product has been tested i will change my rating afterward but now onto my question. I would like to know how i would go about finding out what my tracking number is. My order number is 115726 any help would be greatly appreciated.

"On Mar 10, 2009 6:35 PM, Bouncing Bear Botanicals responded with:

Hi,

The post office doesn't do true "tracking". It's a "delivery confirmation" number instead. It only shows when it's delivered or they've attempted delivery at least. Until that happens they won't show any information, generally. But it is on its way and should be there in the next day or so. Sorry for any confusion.

Thanks,
Jon "

Hey everybody. So Ive marked BBB as neutral so far, because of lack of response. I placed my order on 2/11, and checking the link they gave me in the email, saw that on 2/12 the order was processing and then printed. Since then, have had no feedback. I expected an email with a tracking code by now, its 2/14.

Did anyone else have an experience like this? I understand it's a small business, so I will be patient, but an email with a confirmation message or something of that sort would be nice.

hope to hear from you soon.

Very positive experience. Quick delivery, superb product.
I will definately be doing business with them again in the near future.

Ordered some Amanita muscaria and went on vacation for a few days and when I came back it had already arrived. Even though I put the wrong zip code for my address I received a call right away for a correction. Very good service and products. Will buy from again.

I just ordered, what i hope to be very high quality product. It was ordered on the nov-28th still waiting for what i hope is normal for the US postage it was sent, today is Dec-2nd i think i have a day or two more of wait.

Ive bought from other suppliers with medeocre results give or take the price cut and the faster response and shipping. Ive decided to give BBB a run and see how good their products, and customer service stands.

I leave my experience with them at neutral for the moment until the status is shipped. the longest ive waited was 4 bussiness days with previous supplier.

Im hopeful of BBB, their website is well set up, they carry a good variety of products when compared to other online retailers. Could use some price comparisons, and a few more of those hard to find herbs or additives.

Also their colab with Erowid is very nice touch. Information at the ready for unknowing parents and such.

"

Hi,

Thanks. If you can let me know your order, I can get you the tracking info. As long as it was a live plant it should have shipped yesterday or today. Toads are going today. Anything else should have already shipped.

Thanks,
Jon

Hi,

That shipped yesterday USPS. Tracking # is 9101010521297520736207.

Thanks,
Jon"

I ordered a toad and though it took a couple weeks to ship my new frend arrived in good condition if a bit cold. It was cold here and BBB shipped my buddy with a heat pack and a BBB tshirt which I will wash and give back to my reptiilan friend. The toad arrived alive and healthly if a bit small. He appears to be a juvinile and I wiill need to wait a while for him to grow to adult stature. I have placed a second order with this company and will report back when the new order arrives. Though i would have preferred a more mature toad, I am satisfied my new buddy will enjoy his new terranium for several more years.

BBB is a great service and has never dissapointed even through tough times.

Hi!
I ordered medicine herbs 11.11.2008 and 13.11.2008 the order status is "pending".
Now still waiting for it to be delivered, then will be very happy with my girlfriend and change this neutral to positive.
- with love and peace -

- Henri

"

Hi,

What's your order #? Did you mail payment?

Thanks,
Jon"

Ordered product Monday paid 25 dollars extra for 1-2 day express shipment Bouncing Bear did not send until Thursday package still not arrived Friday. Dont bother express shipping from these guys good product but slow

"

We shipped it on Monday Express Mail but the post office employee was evidently anxious to get out early for the holiday (Veteran's Day) and then stuck it in a corner where it wasn't noticed again until Thursday. We did send it on Monday, though, the same day the order was placed.

The Express shipping cost was refunded even though we can't get a refund for our shipping costs from the PO mistake. Sorry for the trouble.

Thanks,
Jon
http://www.BouncingBearBotanicals.com"

I have to say BBB supplies the best online service I have seen ...they serviced my account like I had bought a million dollars worth of product. I bought 40 dollars worth of different things and I mentioned one thing I didn't like. well Jon had something else at my house in three days....A-1 service....heck I'd bet on that.

First time buying from BBB and couldn't be happier. Ordered on Sunday, 11/2 , Got an email the next day stating my order has been shipped. Package arrived in the mail on Wednesday, 11/5, in perfect condition. Very satisfied. Will be ordering from them again.

Regarding Bouncing Bear Botanicals:
This is my first time ordering with them, and I must say I am already impressed with their customer service. I placed my order over the phone because unfortunately my computer crashed earlier in the week. I was informed today that my order had already been shipped! I live in Canada and I do have concerns about the boarder crossing, but the lady on the phone assured me that there would be none, and if there was they would make it right.
I am always skeptical about buying over the internet, but so far I feel quite confident in my purchase. I will update everybody about the progress !

"

What order # is your first order? That's probably stuck in customs, if it's taking that long. There should have been a customs form # entered into the comments of your order. You can login to your account and click on the order # to view the comments. You can use that number to find what the hold up is with customs or when they released it. Sorry for the trouble.

Thanks,
Jon "

I ordered some Cacti and they shipped immediately. They arrived promptly. They were buy 2 get 1 free on sale so it's hard to complain that one of the 3 was ever so slightly short and not rooted, but they replied to my email complaint immediately and offered to make it right now or at my next order. I'm still waiting for my Bufo, but tracking confirms it has been shipped and I'm confident it will arrive promptly (wouldn't want it sitting in a warehouse over the weekend so I'm glad they waited to ship it). It has been a pleasure doing business with them and I look forward to doing more!

As a new customer, I recently placed an order with BBB (on 10/26/08) for 2 of their ethnobotanical products (1oz. Dream Herb & 1oz. Salvia Foliage). I received an email confirming my order that same day, and everything appeared to be going smoothly. Then - on 10/27/08 I received an email stating that my order had been shipped, and thus, I was satisfied with the ordering process so far, as I anxiously awaited for my order.
On 10/29/08 A discreet package arrived on my doorstep. "Wow, Fast shipping!" I thought to myself. However, upon opening the box I discovered that my Salvia was missing and is apparently being shipped separately? I checked the website to see as to why this is, but found no information regarding this matter.
The box I received only contained half of my order, and so at this point, I am only half-satisfied. It would have been nice if they had explained that on the website (or in the confirmation/shipping email) so that I would have expected the separate package prior to ordering. I shall update this comment to positive as soon as I receive the remainder of my order...

"

Kansas made Salvia illegal, so we had to move the Salvia portion of the company to Nebraska. Both packages ship the same day generally and usually arrive within 1 day of eachother, if not the same day.

Thanks,
Jon
http://www.BouncingBearBotanicals.com "

I recently ordered some toads from bouncing bear botanicals and ordered express shipping. Just as they promised they were shipped out at the beginning of the week, and have arrived today. They are in excellent condition and doing well. I am extremely happy with the service I recieved from them and highly reccomend them to anybody. Thanks bouncingbear!

This is my first order from BBB and im hoping nothing goes wrong i would like to be a happy returning customer.... Says my package was shipped on the seventh im excited to get it so i hope its here fast.. Will change to positive if all goes well should be here tommorow or the next day.

"

HI,

I never saw this before somehow. What's your order number? The Salvia should have been right behind. It just has to ship from Nebraska, since Kansas made it illegal.

Thanks,
Jon
http://www.BouncingBearBotanicals.com "

I have placed several orders with BBB and with the exception of a Post Office screw up (which they took care of quickly even though it wasn't their responsibility) I have always received great products in quick time. In fact I ordered a plant that was marked 2-4 weeks before shipping and it arrive two DAYS later. They have made a return customer out of me.

I placed an order with Bouncing Bear Botanicals on August 13, 2008, the 2nd time ordering with them(first time was small order, received in 8 days), and have yet to receive anything. I e-mailed them after 12 days and got a reply from Jon saying that i must wait 2-3 weeks. It is now 09.09.2008. I've e-mailed them 2 more times and no response. I was thinking about to buy much more, but now have no plans to order from them again. I ask my postman about package everyday, but NOTHING.
Order ID: #98469
P.S.:Sorry for my bad english.

"

That was shipped August 13th. You had chosen basic shipping, which, to Ukraine, is real slow. If it's not there by the end of this week, though, let me know and we can reship. Normally we can only guarantee Express orders outside the U.S. since customs and foreign mail can be so unreliable.

We'll get that reshipped on Monday. "

I made a purchase on Aug. 20th 2008 and today is Sept.2, 2008. I didnt know it took over two weeks to ship from KS to NE. I have sent two emails and still nothing, no response, no NOTHING. I will change this to a Negative if i dont hear anything within the next 2 days because I feel as i have been ripped off. Maybe if there was some kind of contact but its been a week and nothing. I would really like the shipping comf number i can check on it myself. Thanks

"

Not sure what the problem is. I've got all e-mails answered except for the few I'm finishing up now. what did you order? what's your order number? If you have Yahoo or something, check your spam folder or add info (at) bouncingbearbotanicals.com to your allowed senders list.

Thanks,
http://www.bouncingbearbotanicals.com

Hi,

Did you receive the package? It showed as delivered.

thanks,
Jon.
http://www.bouncingbearbotanicals.com/ethnobotanicals-salvia... "

I order salvia from Bouncing Bear 2 days ago and it was shipped yesterday. I really, really would like a tracking number so my roommates don't get to it first. my order # is 99704. Thank You! Karma +++! I will change from neutral when/if I receive any info or tracking #.

"

Hi,

Did you receive this order ok? The rating wasn't updated.

Thanks,
Jon"

I just ordered a gram of salvia on the 21st and the website says it has been shipped but I can not get anny feedback on emails requesting how to track my shipment. (#96908)

"

That particular order was ordered late on the 22nd and shipped on the 23rd through the post office. Today is the 24th. You should probably have it tomorrow or Saturday.

Oh. USPS delivery confirmation # 9101010521297422989091

Thanks. "

I just ordered some select items from this source, but i was not given an order tracking number to track my shipment. It kind of makes me a little upset: sending e-mails and getting no responses back. If the bouncingbears guy reads this. Please email or (get it to me somehow) my tracking number. thanks.

one love

"

Hi,

We've got to have a chance to actually ship it first. :-) This just shipped out about 40 minutes before you posted the rating. Tracking #9101010521297424011806 for USPS.

If you ever need to get hold of us in a hurry, the phone number is 785-856-0050.

If it's not a live plant, orders generally ship the same day if ordered by noon CST or the next day if ordered after that time.

Thanks,
Kasey.

Hi,

was there any further problem with this order? Let me know if so. If not, can you update the rating please?

thanks,
Jon."

i placed an order (#96020) about a week ago and on "My Account" It says that my order was Shipped on 7/10/08 and today is 7/16/08, and my package still isnt here . I read about shipping and it said most orders should arrive within 4 days and im kinda wondering if there gonna ship it..i look forward to the ounce of salvia but im getting worried about the shipment. If anyone working for BBB is reading this can you please give me the Tracking # for my package?

"

That went out on the 10th, the same day you ordered. It looks like they tried to deliver it on the 15th and they say they left a note. You can pick it up at the post office anytime now. here's the tracking # 9101010521297839841623.

Thanks,
Jon
http://www.BouncingBearBotanicals.com

Did you pick up this order? Any further problem? Thanks. "

I have made 4 purchases with BBB, the first a regular order which arrived promptly, the second a bulk order which arrived within reason, the third another regular order which arrived within 4 days, and this last one I am still waiting on. The last order was placed June 16th and sent out the 17th, but here we are end of june with no package in my mailbox... I emailed the company thru their website inquiry and am waiting a response back... This is my first negative experience with the company and their products are of reliable and exceptional quality, I would just like this order to arrive in a timely fashion, I will post again when I recieve the order and if any correspondance or customer services were performed.

"

Hi,

What's your order number? All e-mail has been answered, but I'll look it up and let you know. Thanks. "

They are quick, sometimes. First order received within 3 days of ordering, the second order is now on day 4, which isn't bad, however I have been charged, and have no tracking info.

Well, so far so good. I ordered my product this past Saturday late in the day. A email was sent immediately to me about the stuff I had purchased as well as a email from Jon. I just got the stuff today in the mail. So, I give an A++ to their response and shipping. Soon will come the moment of truth when I try my product out. Will be back later...