Comments regarding Thompson and Morgan (US)

The link to their website takes the gardener to Gurney's. Warning! Take appropriate measures (integrated pest management) to avoid business with this company. No longer the Thompson Morgan of yesteryear who sold a wonderful selection of dianthus and other chalk soil friendly plants.

Please remove the description provided, it's false in numerous ways. This is now a shell of a company without anything of real value to offer. It's retreated to the UK and even that company is a mere shadow of what it once was.

When I asked for a catalog (by e-mail), I got an e-mail saying it would be sent shortly. That was over one month ago. When I came here, I found that they are now part of the GardenAlive/etc. group. I think I will have to look elsewhere for the seeds I want.

It would be nice to know what happened to T&M US. I used to order annuals and perennials from them and appreciated the quality, variety and customer service. Over the last two years, their website inventory has gotten smaller, until now they have maybe 10 varieties of seeds available. It seems ridiculous that they even have a website with so little to offer. Disappointing.

Unfortunately, Thompson and Morgan in the USA and in Canada is in 'name only' -- if you look at the website, it's Breck's, d/b/a. d/b/a means "doing business as" without any legal connection to the T&M company in the UK. They appear to be using the name without the consent (or denial) of Thompson and Morgan in the UK. It's a good company in the UK. It's a classic example of businesses cashing in on a good name, and then unable to deliver, or worse, ripping people off. I have emailed T&M UK and all they say is "we don't send to Canada, you must work through T&M Canada" ie. They don't actually care that their good name is being trashed in Canada and the USA. Used to get great seeds through T&M - variety differences and stuff that would be great to start in a greenhouse. But, that's finished. Junky catalogs are all you get now.

What on earth is going on with Thompson and Morgan US?
The website is steadily diminishing in stock. I used to get the catalog (coveted by my fellow gardeners) and have ordered in the past but now they say that you "must" order from T & M US. There is almost nothing to order! Does anyone know what is going on with this company? It is a shame because they are an excellent source. I haven't rec'd a catalog in 2 years. I reside in the eastern US.

Posted on June 4, 2012, updated May 12, 2014
I ordered late but received my order promptly, correct, and in good condition. All were discounted near end of season so I believe I got a great deal!

"On Jun 8, 2012 4:11 PM, Thompson and Morgan (US) responded with:

Thank you, we appreciate the feedback."

My question is "Is Thompson & Morgan" still in business? I just tried placing an order with them. I couldn't find my catalog, so I went back and duplicated my 2013 order. Eleven items, total, all flower seeds. Seven were "out of stock!" Two - off Express Order - were "Not Found." Only two were available. Incredible! This is early March, 2014. The height of gardening/seed starting season. If you don't have seeds now, just what is going on? Twenty years ago I ordered almost all my flower seeds - and it was a lot - from T&M. Since they sold the U.S. business to Gardens Alive it has gone rapidly downhill in selection and customer service. I would no longer recommend them. A sad state of affairs.

Really frustrated with this company! I ordered many packets of seeds during their 99 cent sale. They immediately cancelled 10 items, saying they were out of stock. A few days later, they were "on sale" at more than 99 cents. I ordered on Aug 21, and here it is over 5 weeks later and I still haven't received all my order. Six packets haven't even shipped yet. Yeah, yeah, I know it's not like I need to plant them tomorrow, but I have better things to do with my day than track my seed orders.

"On Sep 30, 2013 9:44 AM, Thompson and Morgan (US) responded with:

Thank you for your feedback. I apologize for the problem with the seeds. I will have one of our customer service representatives contact you for your account information and check on delivery of your order."

Why do I not learn? I told myself I would not order from T&M again especially from their seed sale. Recently I ordered 11 seed varieties and when 2 packets arrived the shipping papers noted that 5 of those ordered were out of stock. A few weeks later I received an email stating that another variety is no longer available. And today I checked the website for an update on the rest of the order and found out on the order status page that the rest of the order has been cancelled. I think I should just get off their email list and cancel the mailing of their catalogue. I paid shipping for two sale seed packets? What a joke! I can find most of their seeds elsewhere and will!

"On Sep 30, 2013 9:43 AM, Thompson and Morgan (US) responded with:

Thank you for your feedback. I apologize for the problem with the seeds. I will have one of our customer service representatives contact you for your account information."

Ordered 7 flower seed packets on 7/7/13. Via email 7/16/13, I was notified that 4 of the 7 packets would be mailed between 7/15/13 - 7/19/13 and that the remaining 3 would be mailed between 7/22/13 - 7/24/13. I did receive the 4 seed packets. Never received the others, so I decided to check my account to see what happened to the others. The account said the remaining 3 were cancelled. No explanation, no email notification. I guess if I hadn't checked their website, I wouldn't have known. I called their 800 # and "Cindy" apologized and said, "I don't know why they don't notify". Really this isn't the way to do business. I also mentioned that I wouldn't have ordered only 4 skimpy filled seed packets for $3.95 shipping. I kindly told "Cindy" that I probably wouldn't be ordering anything else because this isn't the first problems that I've had with T & M.

"On Aug 1, 2013 4:20 PM, Thompson and Morgan (US) responded with:

Thank you for letting us know about the problem with your order. I would be happy to have one of our customer service representatives contact you for your account information and help you with this order."

I worked for this company in the USA Operation in Jackson, New Jersey for over 10 years. The company was a great place to work at first, but changed drmatically along with their products.
First the company was sold to International Garden Products, who killed the company. Releasing top horticulturists, and then releasing top customer service and warehouse personnel. The plan was to take a small success and grow it much larger. That destroyed the niche of the perfect and professional gardener the company sought to have.
After a flawed strategy of trying to make the company into another Burpee, thus destroying the uniqueness, it was sold back to the T & M family.
A year or two later, more lay-offs, terminations and the selling of the company once again.This time to its' present location in Indiana. The catalog is informative and educational, but the products are returned and sold again year after year,hence the foil packaging.
I'd keep the catalog as a resource, but buy elsewhere!

"On Aug 24, 2012 11:55 AM, Thompson and Morgan (US) responded with:

Thank you for your feedback. The company is under new ownership and we pride ourselves on our products and our service. The seeds that are returned are sold for a reduced price at our outlet center. The seed that is in our catalogs are shipped in foil packages. "

Posted on April 6, 2011, updated July 6, 2012
Posted on February 19, 2011, updated April 6, 2011
This is another very reliable website for seeds. They have a lovely site and very unusual and pretty flower seeds. I have never had a problem with them. They are fast and have wonderful stuff. I have been shopping with them for several years.

"On Feb 21, 2011 8:18 AM, Thompson and Morgan (US) responded with:

Thank you so much for the wonderful feedback. We do our best to provide the best service possible for our customers. Happy Gardening!

I have ordered from this company many times. Their seeds are advertised as "mixed" or certain colors but they usually aren't like the pictures...
1) Asclepias 'Gay Butterflies' mix - They show these on their site with bright reds in them. Not one out of several packs was red. The photo makes it look like the dominant color.
2) Rudbeckia 'Cherry Brandy' looked a bright red on the catalog. Not one bloom was that color. Most were an ugly brown color.
3) Echinacea 'Magic Box' was advertised as a mix of colors with yellows and oranges, etc. All were pink in two packets I planted. Others posted about this in the Coneflower forum. Nobody got a color other than pink.
This company should test their seeds and not continue misleading the public after they are told of the issues. They still are using photos they know are false representations of what their seeds will produce.

"On Mar 20, 2012 3:31 PM, Thompson and Morgan (US) responded with:

Thank you for your posting. A customer service representative will contact you for your account information. We will send along your concerns to our Marketing Department."

In January 2012, I ordered over $68 of seeds from Thomson &Morgan. Only a portion of the order arrived a few weeks later. This week I contacted their customer service department to find out when the balance of my order would be shipped. In my email, I attached my Shipping Confirmation email received from them along with the original order - which clearly shows that I did not receive all my products, nor their "free gardening booklet". Last night, I was advised by email that I received all my products with the original order. If I had received all my products, I wouldn't have contacted them! Today, again I have attached their shipping confirmation email so they can compare to my original order.

Very unreliable company...in the future I will stick with my local greenhouses for seeds, at least I will be getting what I paid for.

I should have checked the online reviews before I placed the order, there's way too many red flags.

"On Mar 13, 2012 10:23 AM, Thompson and Morgan (US) responded with:

Thank you for posting and I apologize for the inconvenience. A customer service representative will contact you for your account information and check on the rest of your order for you."

Posted on February 3, 2012, updated February 21, 2012
Posted on January 26, 2012, updated February 3, 2012
I also ordered seeds from T&M (right at $100.00 worth) and was very displeased with what I received from them. Many of the small seeds are sent loose in their package and are crushed and stuck under the sealed edge of the package. It appears that the package was sealed over some of the tiny seeds. It used to be that they would put small seeds in a paper insert so that they would be protected from this type of damage and so you could easily locate all the seeds without tearing the seed package apart and into pieces. Further, of the 3 seed packs that I've attempted to germinate seeds from so far, less than 10% have yet proven to be viable. I notice, too, that now my Michigan Bulb Customer ID is the same one they use at Thompson & Morgan. Apparently they have joined together in some way. This in itself is not a problem if they provide seeds that will grow and deliver them without making them into dust first. Paying $3.99 for each seed packet and receiving this @#%$^ is unacceptable. Beware!

"On Jan 27, 2012 9:24 AM, Thompson and Morgan (US) responded with:

We appreciate you letting us know about the problems with your seeds and apologize for the inconvenience. We will be happy to reship them to you. A customer service representative will contact you for your account information and take care of this for you."

I just received a shipment of "easy starts", and it was a total disaster. Ordered 3 types of plants. First type was half dead, spindly and weak, second was completely dumped out of the cells and was received as a mushy mass of soil and plant material that couldn't be salvaged. Third type was just completely dead. Even if they had survived the shipping process, the plants were ridiculously small. Very disappointed in T&M.

"On May 30, 2011 9:14 AM, Thompson and Morgan (US) responded with:

We apologize for the problem with your plants. A customer service representative will be contacting you for your account information and take care of the problem for your."

I'm a very experienced gardener since childhood and rarely have problems with growing plants. Last three years I've been making big orders from Thompson and Morgan, since I visit UK occasionally and I liked the variety of choice. Now it's the third year that I'm consistently disappointed with the quality of the seeds, even with the best care that I give them. Very low viability and the plants that come out are usually weak and slow growing, except for the most common and easiest to grow plants. Some of the seeds I ordered twice and never had anything come out. I feel very frustrated with spending a lot of money for such low quality.

"On May 25, 2011 12:34 PM, Thompson and Morgan (US) responded with:

Thank you for your feedback and we apologize for the trouble with the seeds. A customer service representative will contact you for your account information and we can have the seeds reshipped to you."

I placed my order on March 1, and received my first part of the order on May 2, and then one packet on May 18. Half of the order is estimated to be delivered August. These are seeds, and I can't see a reason to not have seeds on hand for the orders. I also ordered starter plants and the delivery date keeps changing with the latest being June 6. I had placed orders from 3 seed catalogs and received the orders from the other two companies within a week. I had planned a garden around these orders, and wasn't able to do it. I won't order from this company again, or any company affiliated with them.

"On May 20, 2011 9:24 AM, Thompson and Morgan (US) responded with:

We appreciate your feedback. A customer service representative will be contacting you for your account information to check on your order for you. We apologize for the confusion."

Bought 8 pkts of various Thomson & Morgan veg seeds on the 15th Mar 2011.Next day i put about 30 tomato and brocolli seeds in compost tray .Only 2 out of 30 tomato seeds germinated and about half the brocolli seeds, all of these were weak , spindly,and lacking viguor.,like you would get with very old seeds.
The owner of Clonroad Garden Centre Ennis refused to take them back,when i phoned him and suggested i didnt sow them properly even though ive been planting successfully since i was a boy.im now 60!.He also made an excuse that it was too late,This is only April 13th 2011.
This is my first time trying T& M seeds.Never again! I dont have any confidence in their seeds.,Beware!buy them only if you like being dissappointed!

"On Apr 16, 2011 8:08 AM, Thompson and Morgan (US) responded with:

Thank you for sharing your concern about the problems you had with your seed. A customer service representative will be contacting you for your account information so we can locate your account with us and reship some new seeds to you."

I used to love this company, and shopped with them every year, but this year, their online catalogue will no longer ship to Alaska. Some local garden centers do offer small T & M seed racks, but not the full selection of their catalog. I'll be boycotting them as long they don't want my Alaskan business. Phooey!

"On Mar 16, 2011 8:11 AM, Thompson and Morgan (US) responded with:

Thank you for feedback. Unfortunately due to the high cost of shipping as well as long transit times we are unable to ship to Alaska at this time.
"

I've been ordering from Thompson and Morgan for the past 15 years.

They won't let me order anymore. In fact, no Alaska orders are accepted.

My negative experience started in October, when I asked for a catalogue online. No response. I asked for another catalogue about six weeks later. Again, no response. Just before the new year I spoke with a customer service representative, who promised a catalogue soon. After seeing nothing, I called this morning (3 Feb 2011) and spoke with another customer service representative. She was about to place the order when I asked to make sure that the catalogue wasn't accidentially sent to Alabama or Arkansas, which is a common mistake.

She came back on the phone to tell me that the company is no longer taking orders from Alaska (or Hawaii). There was no explanation. She was polite, and gave me the address of someone in charge of these things in Lawrenceburg, Indiana, but the new policy is baffling.

Apparently the company can send seeds to the far reaches of the Norwegian arctic and to the Yukon Territory, but it can't send a packet of seeds to Alaska.

What a stupid business decision. I'm an avid gardener who spends literally hundreds of dollars every year on seeds. I can understand not sending bulbs or trees this distance; the decision not to send a packet of seeds is indefensible. I have grown many Thompson and Morgan seeds in the past - their geranium offerings are superb - and they have decided to reject a customer who wants their product. Absolutely stupid.

There are dozens of seed companies that happily send me seeds every year, including companies in Europe. I might even go through the pain of having my sister in North Carolina get a catalogue, send it to me, then have her order it online and mail it back to me. However, you'd think that a company interested in profitability would give a damn up front.

I'm pretty sure there are some surprised Hawaiians out there, too.

I think T & M has "outsourced" their customer ordering service. I had to call the company because I did not get an email order confirmation....was told one would get sent to me right away...did not happen.....called again...did not happen.....finally an email was sent that my my order was shipped....this shipping confirmation was all messed up.....I called...they said to wait til my order came in....It was delivered and 3 items were back ordered.....1 item was missing.....and 2 items I did not order were in the package of which when I opened up the Zinnia starlight (which I did not order), the package was empty! I emailed the company to complain & thoroughly explained my experience. The email that came back said that the order was already shipped and that what I said was missing was actually in the order. Did I not just email and say to them that it was not there???? Am I speaking English and you do not understand? I always loved their variety of seeds, but I must say, that I will no longer be ordering from T&M again! I have unsubscribed to their site and hope that the rest of my order shows up!

"On Jan 13, 2011 10:42 AM, Thompson and Morgan (US) responded with:

Thank your for your feedback. I apologize for the trouble with your order. A customer service representative will be contacting you for your account information and make sure your order is taken care of."

I tried to order from Thompson@Morgan U.S.They said I couldn't order from them and told me I had to go to the Canadian site and order.The problem is they don't have the seeds I wanted on sale on the Canadian site.They should never have the U.S and Canadian site linked because the Canadian site is 10 times the U.S price.The dollar is almoust at par so why should I pay 10 times the price.
poffcanada

"On Sep 3, 2010 2:20 PM, Thompson and Morgan (US) responded with:

Thank you for your feedback. You raise a good point - why two sites? It can be confusing to see two sites from the same company, selling many of the same products, but because of shipping, cost, and inventory issues that arise when selling into Canada, we have to keep the US and Canadian sites separate. From time to time, we offer sales specific to individual websites based on product availability. Those sales do not apply to other sites, despite their shared brand name. The prices are set at the beginning of the selling season, and do not fluctuate with volatile currency exchange rates. Thank you for your understanding."

I have always loved the T&M catalogues, but I stopped ordering from them last year for one reason: no matter how carefully I try I can seldom get T&M's seeds to germinate. This happened so many times, year after year, that it finally dawned on me that it might not be something I was doing wrong. The other posts on this site confirm this. How sad; I grew up with T&M.

"On Jun 8, 2010 10:45 AM, Thompson and Morgan (US) responded with:

We appreciate your feedback. Your feedback is used to help provide better service to our customers. A customer service representative will be contacting you for more information."

Posted on April 20, 2010, updated May 3, 2010
In the last 8 months, I've spent over $250 with T&M and watched their delivery times get longer and longer and their web ordering system get worse and worse. Their average shipment time is 13.8 days (the longest being 24), and that doesn't include the actual time in transit. I guess they weren't kidding last September 17 when they said to plan for next year! I should have ordered then to get things on time.

Orders are taken for out of stock items, but you have trouble finding that out until you get a slip in the mail. Why not email *right away*? Why even advertise the item or add it to the cart? You can't even tell what you ordered in some cases because their order status page is next to useless. It won't list items that weren't shipped. It won't even email you telling you what you ordered or how much you're going to pay, so unless you recorded it somewhere before hitting confirm, you just get to wait and see.

Calling their customer service is an exercise in futility, as they are pretty much only allowed to answer phones and apologize that they can't help because *another department* has to handle serious inquiries... and they're probably gone for the day.

Beyond that, the germination rate of some seeds is nil. Some of these seeds should be able to germinate in space, literally. (i.e., Nigella damascena) I understand that others are more difficult to get going and that's fine, but this is just the icing on the cake.

I was never overcharged or overtly mistreated, but the whole waiting game, worst technology implementation ever, and dismal germination rates on enough of the seeds has pretty much made the decision to focus on other providers in the future clear. It's unfortunate, because T&M does have a great selection (when it is available.) Maybe that whole acquisition by Gardens Alive! last September put the last nail in... (By the way, if you're wondering why you're being not intuitively at all being charged by Michigan Bulb Co., that's why.)

"On Apr 23, 2010 9:00 AM, Thompson and Morgan (US) responded with:

We appreciate your feedback. Your feedback is taken seriously and used to help provide better service to our customers. A customer service representative will be contacting you for more information."

I have ordered catalog seeds for 20 years, and T&M has been a consistant disappointment. I go through all of the other companies' catalogs and if NO ONE else has the seeds I want, I will order from T&M. But this year 2010 has been the worst. I live in Alaska and no one I know even got a catalog. This year I went on their web-site, and it was a train wreck. As usual their prices were higher, their shipping was high and my order from them showed up weeks after all the others. As usual their packages of seeds had less than anyone elses. Will I order from them again...probably. But only if they are the only ones that have a particular kind of seed. I hope that new ownership will improve things in the future.

"On Apr 27, 2010 10:24 AM, Thompson and Morgan (US) responded with:

We as the new owners of T&M appreciate you taking the time to post. We are always here to answer any questions you may have or assist in any way we can. "

Posted on February 2, 2010, updated April 23, 2010
Was very surprised to see a charge from Michigan Bulb on my CC when I would NEVER order from them, even more surprised to find out that the charge was for my T&M order. I guess they have now joined forces, I don't see this turning out well for T&M.

"On Apr 23, 2010 9:13 AM, Thompson and Morgan (US) responded with:

We appreciate your feedback. We apologize for the problem with the seed. A customer service representative will be contacting you for more information."

I am not happy about the seeds I got from this company either. They did not send out the seeds to me as the shipping times stated. Took too long to get the seeds. Of the seeds I ordered only one has done anything. Never again!

"On Apr 9, 2010 2:17 PM, Thompson and Morgan (US) responded with:

We appreciate you taking the time to post. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. A customer service representative will be contacting you about your order."

Posted on March 1, 2005, updated March 29, 2010
The company offers an extensive variety of seeds and the customer service is relatively good - all of which is a plus. However, I've had problems with the viability/germination rates of their seed and find their prices to be a bit high relative to other suppliers of the same varieties. Just recently finished growing out two varieties of Sweet William from them with germination of approximately 50-70%. Seed for the same plants from three other sources gave germination rates of 85-95%. While I may go back to them I will only do so if there is no other provider available.

"On Apr 9, 2010 2:16 PM, Thompson and Morgan (US) responded with:

We appreciate you taking the time to post. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. A customer service representative will be contacting you."

Posted on March 24, 2010, updated March 26, 2010
Posted on March 2, 2010, updated March 24, 2010
I ordered numerous seeds almost 3 weeks ago. The order was said be shipped in a week. The shipment date was listed, later than a week but I hoped for it to come. 2 days after 2/26, when the order was overdue, I checked the status to see the new shipment date is 3/8 with no explanation!!! Many of the things I ordered were annuals I wanted to get started earlier. I am tempted at this time to call and cancel the order, esp. after reading similar recent experiences. Orders placed EARLY are done for a reason. When a company claims to ship within X days, they must do that.

"On Mar 10, 2010 9:14 AM, Thompson and Morgan (US) responded with:

We appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. A customer service representative has contacted you to rectify the problem. We look forward to serving you in the future. Happy Gardening!

When they can't even get the right name on the plant selected for the cover of their current catalogue, and their customer service is 100% useless, it's time to write them off as unreliable, unresponsive, and no longer a worthwhile source for seeds.

Maybe they will respond to this message with their meaningless auto-response claiming to strive for 100% customer satisfaction. Not sure if they're striving for much of anything these days. They've turned me into an ex-customer.

Thompson and Morgan is now being operated by Gardens Alive out of Lawrenceburg, IN, and the change is obviously not a good one. I have ordered from Thompson and Morgan a few times in the past, and have been neither wildly impressed nor unimpressed with their service--though their Roottrainers (with the humidity dome) are better than those available through Parks Seeds. I ordered from them this year on February 15th. I ordered from a number of seed companies at the same time. On February 28th I received an email from T & M saying that my order had finally shipped. By this time I had received some of the seeds from the other companies, and they had already sprouted. My order wasn't shipped the 28th--it wasn't shipped until the 2nd of March, and didn't arrive until the 8th of March. When it arrived it only contained one of the dozen or so items I had ordered--a pair of gloves, which were the wrong size. Two additional items (seed packets) were listed, with shipping dates of September 15th, 2010!

I called T & M, and was on the phone with them for 36 minutes. The customer service rep was unable to determine the status of the two seed packets with the September shipment date--one system says that they will ship the end of March, the other says that they will ship in September. In either case, they will be too late to be of much use to me. She was completely unable to tell me which was correct--my only option is to "wait and see."

Trying to sort out the gloves became a whole other 15-minute saga. Apparently the new "Gardens Alive" version of T & M's computer system has one set of numbers, the old T & M system has another set of numbers, and the catalogue has a THIRD set of numbers--and none of them correspond. She said that was probably how I was sent the wrong size--it was entered with the old T & M number correctly, but the computer converted it to the new GA number incorrectly. There was no way for her to pull up the correct number for the size and colour of gloves that I wanted--all she could do was randomly enter numbers until the correct item popped up. I felt sorry for the woman, and admired her patience--If I'd had to deal with that all day I would have thrown something by 9:30 am. Then she placed the order for the correct glove, rushed the order, and waived the shipping and handling. (We'll see what I get this time.) All of this took extensive poking around in her computer to find the right codes to do all of this.

I also inquired about the rest of my order, which wasn't shown on my invoice at all, not even as "shipped separately" (though there is a column for a code for that--that same column should have shown "BO" for "backordered" for those two seed packets whose arrival dates remain a mystery.) I was informed that they WERE shipped on February 28th, though they have never arrived. Her system showed that they were still in transit (10 days later), apparently somewhere in my small hometown. By now the seeds that I ordered from other companies already have two sets of "true" leaves. Heaven only knows when the T & M seeds will arrive--or what they will be when they get here. I anticipate another long phone call to T & M, if this is an example of their conversion from one computer system to another.

In sum, kudos to the incredibly patient T&M customer service rep (unfortunately, I didn't get her name), but I wouldn't recommend ordering anything from T & M until they have had plenty of time to sort out their computer issues, unless you like to play "Russian roulette" with your order--and their items are too expensive for most people to indulge in that.

"On Mar 10, 2010 9:17 AM, Thompson and Morgan (US) responded with:

We appreciate you taking the time to post this. We strive for 100% Customer Satisfaction and thank you for the kudos for our customer service agent that assisted you. We are always here to answer any questions you may have or assist in any way we can. A customer service representative has contacted you to rectify the problem. We look forward to serving you in the future. Happy Gardening!"

Once again, I ordered from Thompson & Morgan, and an item is "not available." This time it is nasturtium "Cobra." If they don't have enough seeds for their customers, they should not offer them. Their prices and shipping are way too high. I have purchased seeds from them for many years, and overlooked the high prices and "this item not available" syndrome at T &M. There are many more vendors now to choose T & M is obsolete for me. Not worth the yearly disappointment.I have requested that they no longer send catalogs from T & M or any satellite companies they own. Good riddance!

"On Mar 10, 2010 9:15 AM, Thompson and Morgan (US) responded with:

We appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. A customer service representative has contacted you to rectify the problem. "

I ordered on Jan 5th 2010, they say orders are shipped in 3 working days unless they are listed as back orders. 2 weeks later I phoned to see why it had not arrived and was told "they " had just taken over TM seeds and had nothing the the warehouse, but my order should be out soon. I phoned Jan 28th and was told all items were in stock and should arrive the first week of feb. (I reminded them that the first week of Feb was NEXT week!!!) I then phoned feb 1st and asked if it had been shipped and was told that it was not shipped and should arrive by feb 26th!!!!! I told them that if it was not shipped that day I wanted it canceled. then I phoned today Feb 2 and asked if it went out yet and was told ' no but I see it has a rush on it, would you take a 10% discount instead of canceling the order?' so I canceled the order. my order included geranium seeds and in my area you need to plant them in Jan to get a good summer show, that is why I needed the seeds to ship early. I ordered because they said orders ship in 3 days.

I attempted to place an order on their website for several packets of seeds and intended to use the FREE SHIPPING offered on the front page of the 2010 catalog. Oddly, the offer code listed did not work; my "cart" showed that I was still going to be charged for shipping. After frustratingly re-attempting the order several times, I decided to call and speak to someone directly.

The customer service rep did not seem to understand me, but could tell I was irritated and finally agreed to give me free shipping. The thing that really upset me however, was that once he agreed to this, he took my personal information but the connection mysteriously went bad, and we had been disconnected!

Angered at this point, I called back and tried to explain what had happened, this time to a new service representative. Needless to say, it was a fruitless attempt, and I angrily hung up without having place an order.

The following day, I emailed the company, explaining what had happened. They did respond roughly a day later, but did not seem to care. Their response was essentially, "sorry, but try your order again." No explanation given. No incentive provided. To which I replied, "No thanks."

I placed my order with this company Jan 4 and am still waiting to receive my seeds. When I asked the company why I have not received the order seeds they said they send them when they are available, but the online ordering site did not say that any of the seeds were not in stock. I don't think I will order from them again. Also their prices are somewhat higher that others companies.

High prices and terrible germination rates. I have tried T&M seeds a number of time; I won't bother trying again.

I have historically ordered from T&M nearly every year. I place my order early so I can get geranium and onions going from seed. I made the mistake of ordering quite a few items from their sale list this year (including the geraniums). Two weeks later I get my package of seeds lacking most of the sale items (including the geraniums). A company rep says I should have called instead of placing an on line order because the sale stuff sells out so quickly...well I think they should have emailed me to let me know over 1/2 my order couldn't be sent! I would have selected things that were in stock. So much for geraniums from seed this year. Boo to you T & M.