Comments regarding RePotme.com

I placed an online order with rePotme on 5/11/21 (1 6" ceramic pot, 1 5" ceramic pot, 5" liners, and a bag of soil). I received the order quickly and the packaging was very nice. The complaint I have is the 5" pot is actually a 4" pot. This is misleading. I quickly mailed my concern along with pictures. After 3 days of no response, I called the company and left a message. I missed their late Friday afternoon call-back. So, Monday morning (5/24/21) I checked their website. I found that my email address isn't in their system. There is no account with my email address. I called their company and spoke to a woman. She was adamant that this pot was a 5" pot! She said that it's explained in the description (on their website) the pot holds a 4" liner. (I looked on the site and there is an added statement above the description.) However, the 6" pot's diameter is measured on the inside of the pot and holds a 6" liner. (My current orchids are in 4" pots already. So, I don't need another 4" pot.) She said I can return the pot but I would have to pay the postage fee to do so, but how can I return it if my order doesn't exist on the companies website? I think this company has very poor customer service, deceptive and their prices are overpriced. I will not endorse this company.

While the list of products offered is quite diverse, most are WAY overpriced, as is the shipping cost.

"On Jul 23, 2012 9:38 AM, RePotme.com responded with:

rePotme.com works very hard to provide the highest quality products and unmatched customer service for our thousands of wonderful customers. Our prices are fair and we offer a wide variety of discounts and special deals. Our shipping is by FedEx Ground and we ship the same day products are ordered. Feedback we receive is extremely positive and we check on every customer order to make sure all is well. This person hasn't ordered from us, hasn't contacted us and apparently signed up with Dave's Garden the same day he posted comments about us. That is the only thing we can see that he has ever done there. If Mr. Smith gave us a try we are certain he would be as delighted as our customers are. We do our very best to have it be that way. "