Comments regarding Pinecliffe Gardens Daylilies and Hostas (formerly Daylily Discounters & 1800Daylily.com)

I ordered from Daylily Discounters for the first time in early October 2000 and immediately received a confirmation email from them on my order stating they would charge my credit card once the order was shipped, and thanking me for my business. I have never received the plants. I have emailed their lousy customer service department with inquiries regarding my order since I live in Zone 5 and winter was fast approaching, with no response. I sent another email to cancel my order due to the lateness in the year, with still no response. My most recent credit card statement shows they got their money anyway, but I never got my daylilies. When you call their 800 number, you get a recording and have to leave a message, which I did, requesting a call back, which I am still waiting on. I will never order from them again. I have ordered from several mail order nurseries and have never been treated this way. Absolutely no response, no flowers, yet they sure billed me for them. BEWARE.

I had a rotten experience with Daylily Discounters. Like other daylily enthusiasts, I've drooled over the color photos in their catalogs for years. I recently ordered a total of about $700 of daylilies this summer from about a dozen growers in the U.S., all on-line catalog sources except one, which was within driving distance of my home. All were great, courteous--sometimes their plants were so fresh it was unbelievable. I submitted my order to DD before any of the others. I called twice to check on the progress of the order because things were moving so slow. I explained that my order was part of a gift collection, and that I had received all the other cultivars for that particular gift. When I did receive it, it had been shipped the Thursday prior to Labor Day. The plants were packed in shredded paper and looked brown, lifeless and unhealthy. I'm no stranger to lilies, and I know that the roots are what counts, but having received a dozen other shipments that were beautiful and healthy, I was very disillusioned. I called to voice my displeasure and they could have cared less. I explained that LITTLE JACK was in honor of a newborn friend's baby named Jack, and I really didn't want to be giving what appeared to be dead flowers as a gift--some gift! They did not offer to replace Little Jack quickly, but said they were swamped with work, and maybe they could get me another one in 2-3 weeks. All the other growers I dealt with informed me by e-mail that they would not ship over a holiday weekend for that very reason. I won't order from them again!