Comments regarding E & R Seed

I've been doing business with the company for about 15 years. Good products and prices. But it's always frustrating to deal with their shipping costs and rules. They change from year-to-year, but they at least finally stopped charging extra depending on how items are shipped. This year, the weight of my order put me into their second table of rates. Extra few bucks. But then I got charged and extra $17.05 because they had to ship in two packages. None of this is explained in their very confusing instructions. They just want you to 'add a little extra' to your payment and they'll figure shipping costs out! ER needs to get into the 21st Century and have flat shipping rates based on order cost. They also need to open up a website where all the confusion that seems to happen with each order (the form is returned with red notes and comments all over it) can be addressed. I'm paying the $17.05 but they also are asking for additional money since I 'took so long to pay.' No way. If they try again, they won't get another order from me.

We're a mid-sized grower. We purchased from E&R for the past three years. Each year, I ask myself if it is worth the hassle. This year was the last straw. They shipped seed potatoes that arrived frozen. We probed them with a digital thermometer and they were 26°F. We refused shipment. E&R doesn't believe us that they were frozen, even thought the low the morning of the shipment was 9°F. They are giving us hard time about issuing a refund, as they have no more potatoes to ship. To date we still haven't received it. The part that threw us over the edge was that he said he has many customers that would be happy to have the potatoes that I refused. So, if you're ordering potatoes from E&R seed and nothing comes up, you know why.

This is all I need to know>>>OWNED BY MONSANTO OR SEMINIS OR SELL SMALL PERCENTAGES OF SEEDS FROM THEM.

I can NEVER speak to anyone at E&R seed!! either get an answering service or a recording!! i didn't get my complete order, I called @ 4:30 edt. someone picked up the phone and said "uh Hello", not very professional!! he said he would get back to me, regarding my missing items, never did!! now after over 20 messages, still haven't heard from anyone!!! BEWARE!!!