Comments regarding Pine Knot Farms

Fantastic plants and selection but communication was absent.
I was delighted to find such an amazing selection and really decent prices for hellebores. Also really happy that they still ship even though it's getting cold in many parts of the country (but perfect planting weather here in Southern California). I placed an order, then read about two other varieties I really wanted to try. I emailed to see if it was possible to add to the order. No reply. I figured I'd just place the order for the additional plants anyway. I put a comment in my order to please combine them and it would be nice if there was a reduced shipping cost. I got no answer. I received the box with both my orders. I paid the full shipping costs for two orders. It doesn't say how they calculate shipping on their website (or at least I couldn't find it). It's entirely possible it would be the same cost regardless of whether they shipped them together or not (though I doubt it). Even then a response would have been appreciated. I'm more interested in quality plants than in good customer service but frankly I was disappointed to not get any response at all to my two communiques. The plants look great though!