Comments regarding Yardlover.com

Purchased 2 Shade Sails from Yardlover. When they arrived they were a horrifying flouresent yellow & orange! Their website did not state this!! Needless to say, I didn't want my newly renovated patio to look like a circus and contacted them to return the unopened items. They offered only to refund me $56 of my $80 spent! I was not receiving my S&H (understandable) and they charge a 15% restocking fee!! THE ITEMS ARE UNOPENED!!! I will NEVER order from them again!!!

I needed a lawn care product that I could not find in 3 stores I'd checked. After going on line I discovered Yardlovers.com and placed my order. The very next day I found the product at a Home Depot store for $8 a bottle less than they charged me. Since I'd bought 3 bottles, not to mention the astronomical shipping fee they charged I'd spent about $50 more than if I'd bought the products at Home Depot.

I called that same day to cancel the order and Brittney told me it was too late, nor would they give me any price break after telling them how much extra money they raped me for. You may think that's a harsh word, but it's not when you spend more than 1 minute talking to them. She had no customer service skills and was very defensive, not to mention a total smart alec.

When I got the product one bottle was faulty and would not spray, so I called back and Lindsey said she'd call me back with an answer. She never did, so 3 days later I (relunctantly) called them. Once again Lindsey answered and refused to refund any money for the product, nor would they replace it. She said "they "said to send back the bottle and they'd give me $5 for it. They even refused to send a shipping label. So they wanted me to spend $5 to send something back for a $5 refund.

If only I'd read the reviews I could have saved myself this expensive mistake. On top of that I had been treated like I was dirt. Too Bad seems to be their customer service motto. Once they get your money you are history. I understand the aggrivation the other bad review went through and after dealing with their disrespect I also vowed to alert the public. I, also, have alerted my credit card company.

SHOPPERS BEWARE. SPEND THE EXTRA LEG WORK AND FIND WHAT YOU WANT ELSEWHERE. DO NOT WASTE YOUR TIME OR MONEY AT YARDLOVERS.

I purchased several items from YardLover.com in April 2008. About a week later, I was surfing the internet and found that there was another site that offered the EXACT same thing for $40.00 less. I asked for a refund. Linsey, my contact person there refused to give me one. Their policy (according to her) said that I should have called BEFORE I placed my order and they MAY have given me the same price.
I thought that was strange. Why would I call them before I placed my order...I would have just ordered from the other company.
I have filed a complaint with American Express. I have written the US Postal Inspectors to see if there was any mail fraud, and I have filed a complaint with the Tampa area Chamber of Commerce.
These items were for my father's grave site and I think that it is despicable that they are treating me like this.
Their own website says that THEY are not happy until I am. SO...they have not bothered to respond to my certified letter asking for a refund...lets see who else I can write to...