Comments regarding Ridgway Hatchery

I purchased hatching eggs from Ridgeway on 02/11/16. I had problems getting there before they closed. I checked their web site seen they were opened until 5:00 pm. So I called them to make sure they would be there, it is an hour and 45 minutes from me. She told me no the close at 4. I explained to the lady what was going on and she said she would stay until I got there. Somebody forgot to change the summer hours to winter. I arrived 10 minutes til 5. Got my eggs with no problems and I was very thankful to the nicest man who stayed late for me. I will be doing more business with them in the future.

Wow...such negativity towards a wonderful hatchery! I have been ordering from Ridgway for years and have had nothing but excellent service! The staff there at Ridgway are really a great group of people. As for your phone messing up have you ever thought maybe you're voicemail box is full??? People like you crack me up. You get on here and bash a hatchery for your mistake? OWN UP TO YOUR MISTAKES!!!! I'm sure her "blacklisting" was never said but I can see why she would let other hatcheries about you, after seeing your rude, immature, and crybaby side! Bless you and everyone in it since we all know you could use a little blessing (;

I recently ordered fifteen Muscovy ducklings from Ridgway Hatchery. I was very pleased with every aspect of the transaction. Ridgway was friendly, prompt, and helpful in phone conversations and emails, and the ducklings are very healthy with nice variety. I would not hesitate to order from them again in the future.

Anyone who has had the experience of owning a business knows that no matter how hard you try, you cannot please everyone and that mistakes happen.

My personal experience with Ridgeway has been a good one. I chose to purchase my R.I. flock from Ridgeway for two reasons:

They breed their own flock. Most hatcheries are getting a new shipment of eggs from an 'egg warehouse,' not improving the flock or paying attention to egg count.

Mr. Ridgeway does.

Also, on my first order of only 25 chicks, Mr. Ridgeway himself took the time (twice!) to talk with me and answer all my questions. I knew I was a small peanut on his customer list but he treated me as though I was just as important as anyone.
I knew that I took up quite a bit of their time, and having a business of our own, felt a bit guilty about it, but they stayed helpful and polite to me, both Mr. & Mrs. Ridgeway. I will say the secretary could brush up a bit on her manner of speaking with customers but she did remain helpful despite the fact I was a bit of a time consumer due to my many questions.

I give Ridgeway Hatchery a positive review.

We now have a healthy, beautiful 10 week old flock of Rhody's and 25 more coming again today...again from Ridgeway.