Comments regarding Growjoy

Ordered 5 plants. Got an email saying they would be delayed 3 weeks. The order came with two plants only. Customer service refunded me the money for plants I didn’t receive. The two plants I received were in poor condition, with the hibiscus having a fungus/rust all over the leaves. I’m in Georgia and going by these other reviews from this spring their southern supplier dropped the ball. Glad I did only a small test order for a first purchase. Won’t buy from them again unfortunately unless they change their southern supplier. They have a nice website.

Pros:
Nice selection, well rooted, well packaged.

Cons:

Small plants and heavily stretched. They grow in 2 1/4” pots, not 4”. That gives you about 40% of a normal nursery pot. But they are sold at a premium price. The plants are more like overgrown plugs. And because the plants are grown so tight together they stretch badly. I had to cut all of mine back by a half at least. You will loose 3-4 weeks of your growing season with these.

"On Nov 29, 2018 8:28 AM, Growjoy (formerly Garden Harvest Supply) responded with:

jeh1856,

We are sorry to hear you were not completely satisfied with your plants. How did they turn out once you had them planted into their new homes? We would like to make this right with you. Please message us if you would like to continue this conversation.

All my best,
Joe "

Posted on July 8, 2016, updated July 10, 2016
I ordered some plants from this company, including a Bloomsdale heirloom spinach plant. The other plants were fine, but the spinach was not. It never looked healthy, and eventually ended up dying. They asked me to take a picture of the plant, which I did, so then they sent me a replacement. Well, it wasn't much better. Never seemed that healthy. It lived a little longer than the first plant, but eventually succumbed as well. As I said, the other plants I ordered lived just fine, so the problem was definitely with their spinach plants.

I went to their Web site to rate the Bloomsdale heirloom spinach. giving it a negative review. Guess what? My review never showed up. So, I left another one. And what do you think happened? It didn't show up either. Interesting, huh? ;)

It seems obvious that GHS suppresses honest negative reviews of their products on their Web site. So, not only are their Bloomsdale spinach plants not worth buying, but GHS is dishonest about publishing customer feedback. Apparently, like a lot of dishonest companies, they only want positive reviews. If you want to submit a negative review, don't bother, because it will just be deleted. Or at least my comments were.

"On Jul 9, 2016 7:43 PM, Garden Harvest Supply responded with:

Dear onilollaig: First I am sorry for the poor spinach plants. Have we already refunded you for it? If not, please email us at info@gardenharvestsupply.com and we will certainly do so. As far as the negative ratings, we do get them; however there are very few. We do look over each review before it goes "live". This is done to keep out spam. The reason yours (and many other reviews) hasn't shown up is that we are way behind in getting them posted. If you would reply here with your order number I will track down the review and get it posted. Thanks for your comments. Sincerely, Joe

Posted on November 6, 2014, updated November 6, 2014
Posted on November 5, 2014, updated November 6, 2014
I ordered a herb plant a few weeks ago, but the description on the plant tag did not match the description on the Web site, nor did the picture of the flowers. I called customer service and talked to Joe--he told me that he would contact the nursery to find out more information and then call me back. However, he never called back. A couple of days later, I called again and got an answering machine, so I left a message stating that I was still waiting to hear from Joe. Guess what--nobody ever called me back.

So, I disputed the charge with my credit-card company. Because it was a small charge, the CC company told me that GHS won't get a chargeback, even though the CC company credited me for the purchase. That's too bad, because I think GHS deserves a chargeback.

Anyway, if you're looking for decent customer service, look elsewhere, because their customer service stinks. And look at your plant tags closely, because you may not be getting what you actually ordered.

Posted on July 31, 2014, updated October 13, 2014
Although shipping was prompt, quality was bad. I knew the plant would be fairly small, but there was virtually no top growth and little root development. For a $12 plant. I would have been ashamed to send such a plant. The box was 20 times larger than the plant.

"On Aug 15, 2014 9:27 AM, Garden Harvest Supply responded with:

Dear connoisseur: We are very sorry to hear this and will make it right with you. Please contact us by phone or email as we have no way to know who you are or what order this was from. Sincerely, Joe"

Posted on May 22, 2013, updated May 30, 2013
Posted on May 21, 2013, updated May 22, 2013
I have ordered from this company in the past. I had a positive experience so I recommended this company to a friend. Big mistake.

I placed an order more than one month ago. I wasn't thrilled with the far off projected shipping date provided, but I figured I would just go ahead and place the order since I had a positive experience in the past and I really liked the variety offered.

After wasting so much time waiting and passing up on beautiful plants at local nurseries all spring, my shipping week with Garden Harvest Supply came and went. Concerned that my package may have been lost in the mail I called and was told that my order had not yet shipped. For me, spring is nearly over. If planting in the spring is important to you, you may want to go with another company.

Meanwhile, the friend I recommended this company to did receive her order (a little on the late side I might add) and most, if not all, of her order was wrong (the flower colors were not the colors ordered) and her other plants were tiny. (2 inch pots--not as advertised on the web).

I wish I had gone with another company. (This is my first year having window boxes, and I am looking at nothing but dirt because my plants did not arrive.) I don't know if there is new management, but this is not what I experienced in the past and I am greatly disappointed.

I only wish I had selected a company that had more reliable shipping and that would honor what you have ordered.

"On May 21, 2013 12:13 PM, Garden Harvest Supply responded with:

Dear HouseofFlowers. I am sorry to see we have failed to give you a satisfying experience this year. Unfortunately I do not know your order number and cannot speak directly to its status and why it did not ship sooner. If you could send me a message here on Dave's with the info, I will gladly look into it. As for your friend, I hope she has contacted us about the colors so we can get it fixed. We do advertised the size of each pot on its product page, sorry if your friend missed that. I look forward to your response.

Sincerely, Joe

On 2/2/12 received an email confirmation of my order and the followng statement:

Plants in this order will ship the week of 5/7/2012.
Thank you for shopping at Garden Harvest Supply Inc.

As of 5/18/12 have not received my order. Emailed them on 5/15/12 asking if there was a problem with my order . . . no response to my email. Tried calling three times today and each time get a busy signal.

I understand that things beyond our control can happen but a communication regarding such would be considerate.

"On May 21, 2012 9:34 PM, Garden Harvest Supply responded with:

jorine, very sorry for the poor communication. Have we taken care of this order? "

Posted on March 15, 2012, updated March 15, 2012
I have had nothing but trouble from this company from day one. After placing my order for 50 plants and confirming the order, they changed the web page and my order so that it was only for 2 potted plants -- obviously a bait and switch tactic. I even made a copy of the original web page I ordered from so that I could prove it to them, but they refused to honor my original order. I had no other option than to cancel my order. They supposedly refunded my order, but the money still has not shown up in my bank account. Funny though, when I originally ordered, the money was taken OUT of my account the very next day! I will never be doing business with these crooks ever again, and I caution everyone else against it as well.

"On Mar 15, 2012 8:38 AM, Garden Harvest Supply responded with:

I am very sorry for all the confusion over this order. It appears we did in fact have a wrong description on the product page in question. I have emailed you and offered to honor the order if you still want it. Please accept my sincere apology for this error, it was not intentional in any way. Joe"

Posted on May 22, 2011, updated May 23, 2011
I placed an order for DE and sweet potato slips on April 29. DE received in a timely manner. Received sweet potato slips on May 11. The matter the slips were wrapped in was COMPLETELY dried out. Lest it be assumed that the USPS, who did the shipping, held on to the slips, the time stamp on the package was May9, two days before I received the slips. If these slips had been packed and sent in the correct manner, I would have received fresh, vibrant slips. As it was, the leaves-when there were leaves- were black, dried out and dead looking. Many of the slips did not even have leaves nor roots for that matter. I was very disappointed in this company and will NEVER order from them again. I spent good money for a bad product.

"On May 22, 2011 1:57 PM, Garden Harvest Supply responded with:

BIGjojo I am sorry to hear about the condition of your sweet potato plants. We do guarantee your satisfaction and would be more than happy to reship another order for you. Please call us Monday and we will get you taken care of. Sincerely, Joe"

Posted on April 18, 2011, updated May 9, 2011
I ordered almost 175 dollars of plants from this company. When I received my plants after four days in the mail, most of the tomato plants were dead, as well as one of my cucumber plants. The pepper plants were in good shape.

Overall, the plants were very small and not well watered. If I would have known that for these prices I would be paying for such small, unsubstantiated plants I would have gone to my local Lowes store or farmers' market. The advantages for going local--receiving larger, healthy plants for the same price or lower that you can choose on your own--far outweigh hoping that someone will give you a plant that looks like an image you see on the web.

I have learned my lesson, and will never buy from this website again. Too bad I'm out almost 200 dollars (this includes shipping).

"On Apr 18, 2011 12:47 PM, Garden Harvest Supply responded with:

Dear dano2222, Please accept our sincere apology for the bad arrival of your order. It is our goal to have every shipment arrive in great condition, it looks like we have failed you in this regard. We did receive your email over the weekend regarding the problem with your tomato plants, was there problems with the other plants as well? We do guarantee your satisfaction. Can we reship the plants in question?

Sincerely, Joe
"

I would like to say negative but the pepper plants did arrive in descent shape. My neutral grade is that I live in Conn. ( zone 6 ) and the night temps are still in the 40's and maybe a 50 now and then. Peppers do not grow in these temps plus they become stunted and sickley if planted out. Tomatoes are not even in the gardens yet never mind peppers. I will have to keep them indoors, under lights, until at least Memorial Day which is over 3 weeks away. I think Garden Harvest Supply should have known what the weather conditions are before they ship or ask for a tenative shipping date from the customer upon order. That's it

"On May 6, 2011 8:21 AM, Garden Harvest Supply responded with:

Dear tommyfemc: First of all, let me say thanks for your order, it is appreciated! I am sorry you received your order earlier than you wanted. Unfortunately there is no way we could monitor the conditions in all of the states we ship to. We determine our ship dates according to the last frost dates as assessed by the National Oceanic and Atmospheric Administration. In past years we have shipped to Connecticut in the 2nd week of May; however we had a lot of customers from your state asking for earlier ship times, they thought we were waiting too long, so we moved it up 1 week. At the end of each season we reevaluated our ship dates, we will certainly keep your suggestion in mind. Now for your plants, 30 days is way too long for you to try and keep them alive inside. We would be glad to have them picked up and returned to us. We will then reship on a date you tell us (keep in mind that you do have the option during checkout to choose an earlier or later date than the one that is showing on our ship dates page), is this an acceptable solution for your order? You may also call our office toll-free at 888- 907-4769 to discuss this further. Sincerely, Joe"

Posted on May 4, 2010, updated June 24, 2010
Posted on May 30, 2009, updated May 4, 2010
I have ordered from many nurseries online. I have never received any plants in better condition than from here! Very pleased....excellent packaging.

"On May 5, 2010 11:15 AM, Garden Harvest Supply responded with:

Please accept our apology for apparenly dropping the ball on this problem. Kindly email us again with the subject line of: ATT JOE and we will revisit this issue and get back with you. Please be aware it may take a few days to get this sorted out. Sincerely, Joe"

Posted on May 4, 2010, updated May 5, 2010
Posted on May 3, 2010, updated May 4, 2010
This was my first purchase, I was hoping I may order from them again... but this first experience has not been the best yet.

I ordered some tomato cages and those red plastic mulch sheet 11 days ago. The site says Fast Shipping, and i'm only one state away [the map shows one day in transit], so i figured the package would be waiting for me when i got back from my trip. Nope. I've emailed twice, granted on a Sunday night... but here it is 1.30pm est and no reply email.

I called, no answer.

I can understand if the product is back ordered.... but i'd like a courtesy email. Did i get one? nope.

I'm hoping I dont have to move this to a 'negative' comment, as i really don't like to do that.

I would just like a response.... and my order.

"On May 5, 2010 11:19 AM, Garden Harvest Supply responded with:

Please accept our apology for our tardiness of response. Joe"

The fall strawberries I ordered were poorly packaged and arrived in terrible condition. I paid $30 in shipping, more than the cost of the plants and it appears they just tossed two 25 plant flats in an over sized box with only a 10 inch square piece of bubble wrap (which somehow ended up beneath the plants). The box was crushed, there were no internal cardboard supports and many of the plants were damaged from sliding around freely. It's like shipping a medium pizza across the country in a large box, without the little plastic thing in the center. I sent several pictures so they could see my pain, and they were very quick to issue a refund for the plants that had died. For that, I give them a neutral rating. I should have chosen the UPS shipping option for half the cost. Even without the refund, I still would be ahead $10. I think when you pay that much for shipping, they should take a little care in preparing your package so it arrives in good condition.

Also, I am a little concerned, that included with my order was a paper stating that they give 10% discount coupons for any positive comments left at Dave's Garden. That seems a little biased. No coupon for me, I guess.

"On Sep 28, 2009 7:23 AM, Garden Harvest Supply responded with:

Dear Thomasgugel: Let me again apologize for the condition of this shipment, we wish that every order could arrive in perfect condition; however there are some that do get mistreated. We strive to take care of our customers when this does happen, it sounds like we may owe you another $10.00. I will have the girls contact you about this. I can say that out of the thousands of strawberries we shipped this fall, only a handful had problems. Sorry yours was one of the ones that did. Thanks for being our customer and thanks for allowing us to correct the error."

Half of the plants arrived fine. I feel if all of the plants had arrived with the plastic on the pot I wouldn't of lost two plants due the dirt being dry. The plants that did have the plastic on them did arrive with the soil being moist. When removing the pots before planting the soil was falling off the roots and the soil were very dry. All the other plants that I did plant did survive and they are thriving well.

"On May 22, 2009 1:46 PM, Garden Harvest Supply responded with:

Sorry about the condition of your plants when they arrived, sounds like a rough ride. Have you emailed or called us on this isssue? We will gladly reship the plants that were lost if you contact us. Joe"

I got moldy asparagus crowns! I've tried calling, left a message, tried calling again, no answer. I'm not planting these things in my garden. I don't even like having them in my house! I want a refund!

"On May 12, 2009 1:25 PM, Garden Harvest Supply responded with:

Dear whfrench, sorry you have not received a call on your message. This time of year all of our lines are busy on many different occasions and it takes us a while to get to our messages. I have talked to the girls and they do see a message about your problem, they will be calling shortly.

The mold on the asparagus is not a problem. It is caused by moisture. During shipment the moisture from the crowns cannot evaporate. If you follow the instructions and soak the crowns for 15 minutes, the mold will wash right off.

We will do as you requested and refund your order; please do not throw them away, they are perfectly fine. If you do not want them give them to someone who does.

Sincerely, Joe

I've ordered 4 tomatoes and 1 brussels sprouts from this company. 4 of the tomatoes were packed together and when I opened it up, they were all out of the pots, tangled up with each other....including its plant labels. Had no way of knowing which plant was which. Ordered Sweet baby girl, Black Cherry, Brandywine Red, Giant Belgian Pink. Meaning...luckily, I ordered red cherry, black cherry, red , and pink tomatoes! So, once they fruit, I will know what they are. If I oreded similar color/sized tomatoes, I would have been REALLY MAD. Oh.....did I say that I ordered the Belgian? I got Caspian instead. They contacted me with that info AFTER they shipped my plants. Tomato plants were decent sized. However, they must have been watered awhile before they packed since they were all withering..... Dirt was bone dry. For first 2 days, they were pityful. Now they seem healthy. I think gardenharvest can take a little more care in packaging well watered plants, and making sure that the plants don't come out of the pots. They can't blame on postal carries on this one....

"On May 5, 2009 10:46 PM, Garden Harvest Supply responded with:

Sorry to hear about your order. There are a couple of things I would like to clarify. This is most certainly a delivery problem, when you have such a mess when the box arrives it clearly shows the box was mistreated during shipment. Once the dirt starts coming out of the pots the plants will dry out much quicker thereby drying out the plants faster than normal. You were disappointed with your substitution; however we did notify you and we also asked you to let us know if this was not acceptable as we would have gladly refunded that plant if it was not. We do warranty our plants and we would be glad to reship your complete order so you know which plant is what. It would also have been nice to hear about this issue before you posted a misleading commit about our company. Please email us at info@gardenharvestsupply.com if you would like your order reshipped. Thanks for being our customer, Joe"

I failed to see the shipping dates. Maybe it could be more visible. They did E-mail me back to let me know when the shipping would take place and that made me feel a little better. Now that I know when to expect my plants I wish I would have shopped locally. I have never tried to grow asparagus before so maybe it is for the best. Pretty much my fault. CHECK the SHIPPING DATES.

"

Dear Kbeaner thanks so much for taking the time to post your response here at the Watch Dog. I want to thank you for your order, you will not be disappointed. We highly value your business and do not take your comment lightly. I can say that we have the ship dates listed on each individual product page (there are 3 of them for asparagus) and also on the main info page for asparagus, that is a total of 4 date listings. Not sure how many more times we could have listed the ship dates? The reason asparagus ships later than you may have wanted is because the crown are harvested fresh from the fields in New Jersey. They are not able to harvest them until the ground has warmed up and also has dried out enough for them to work in the fields. There is no where you can buy fresh, Jersey Asparagus crowns at this time of year - as they are all grown on the farm in New Jersey. You will not be sorry for the wait as Jersey Asparagus is the BEST asparagus available. "

Made an order of brocolli, cilantro, and various tomato plants on 4/21 (Sat.). Received an e mail 4/25 (Wed.) that the order had been shipped. Inquired why I had not recieved my order yet on 5/14 (Mon.) over three weeks later. Received an apology e mail 5/18 (Fri.) stating the order was shipped out and on 5/20 (Sun.) a confirmation number. Order was finally recieved 5/21. Out of 10 various tomato plants only one only did not survive and that was my fault. Only half of the brocolli plants received survived, and I am not sure as to why. Last, cilantro 1 of 2 survived. That plants I received looked to be healthy upon arrival. Overall, I will try this company again, but am still not impressed at the constant prodding to get results and responses taking days, not hours. Hopefully this does not happen to anyone else and I was just a glick in the system.