Comments regarding Growjoy

I love this company! They package the plants very nicely and most of time the plants are in excellent condition. If they aren't or they happen not to make it, GrowJoy always makes good on it. They either replace the item or give you credit. I've been ordering from them for several years and have always been pleased.

I bought my vegetable plants online this year from GrowJoy - mainly because of Covid. However - the experience was so good that I will continue to get my plants this way. The plants arrived healthy and happy and my harvest was great. Their customer service was wonderful.

During the last year and a half my husband and I have chosen to use our time of isolation from Covid to do something fulfilling....we have landscaped and worked in our garden. Since I have chosen not to go shopping in person a good portion of the pandemic, I turned to online plant shopping. I had good luck and bad. GrowJoy was very good. The quality of the plants was excellent. Their communication has also been excellent, when I have had questions. They delivered the plants in a very reasonable time considering the pandemic. I am definitely a repeat customer and intend to continue that long after the pandemic.

I ordered 4 plants from Grow Joy and they arrived in perfect health and condition, my order was for 2 weigela and 2 hibiscus. All of my plants are doing quite well and i am very pleased. In-spite of all the trouble everyone is going through due to covid these folks made sure i got my plants and got them in great shape so i do not even mind at all that it took a little time for them to arrive. Thanks to everyone at Grow Joy for my wonderful healthy plants i will shop with you again you can be certain!

I live in Indiana about an hour from Grow Joy.
I have ordered plants from Grow Joy for several years now, and have never been disappointed.
I have plants shipped to me and I have also ordered and picked them up directly at the Greenhouse in Berne.
I only order the plants and flowers when they are on sale, that way I can get more for less.
Compared to other online plant operations, I have found that Grow Joy has far better plants than the others.
When I opt for direct ship, they have always arrived in really great, healthy condition.
Hopefully going forward, they will continue to have specials, so I can continue to order from them.
Jan C

Thank you GrowJoy, for being such a great online plant company. I have always been very happy with the hundreds of plants I have received from you these last few years!
I appreciate the way you send each beautiful, healthy plant in special packaging that protects them from breaking and keeps them from drying out.

I received a large order of plants, shrubs, herbs and annuals in May 2021. Everything I ordered was packed perfectly, as usual, and all of the plants were beautiful and healthy.
Six plants (out of 62) were missing, and I figured they would come at a later date.

Everything I planted flourished very well, as always. A month later, I received my 3 mums and they were very big and healthy. I still wondered about the other 3 plants. So I sent an email, and the next day, I got an email back from Customer Service saying they were sorry that those kind of plants hadn't grown well. She said the cost of them had been put back on my credit card. I really appreciated being taken care of that way.

I waited for the last plant to come, and called and emailed and didn't get any answer, so I figured with the Covid going on, that your GrowJoy company might be having problems with less employees, the same trouble other companies were having.

So I went on your GrowJoy website and clicked on "Contact Us" and created a ticket about the other missing plant and submitted it. I got a really nice email the next day from Customer Service that the plant was not available to ship, and I had been given credit points for it. I will be glad to use them on my next order.

Once again, the Customer Service was very helpful and caring. Going to the "Contact Us" on the GrowJoy website and creating a ticket is the fastest way to get help from Customer Service.

Thanks to having all of these wonderful GrowJoy plants blooming so beautifully in my gardens, I was chosen to be on the garden tour for our county this year!
Thank You, GrowJoy!!

GrowJoy does an amazing job shipping healthy live plants long distances - I ordered several this summer and they were packed so carefully in special protective shipping cartons, they arrived with their soil still moist and not a leaf damaged. Great place to buy sturdy live plants (not tiny seedlings either, these are substantial and strong).

I have been using GrowJoy for about 3 years now. They are a great source for live plants. I place 2 or 3 orders with GrowJoy every spring. The orders are always correct. The plants are always healthy and perfectly packed. The plants are always ready to bloom shortly after planting and have even been blooming when I open the box.

I just received my last item that I ordered this spring less than 2 weeks ago. It's a lovely Berry Awesome Hibiscus. It's planted in my garden and growing well. GrowJoy is ALWAYS one of the first places I shop for flowers online and they have never let me down. I just counted, I ordered 13 plants for spring planting this year, from Hydrangea to Clematis to Petchoa to Moss Rose to Rose of Sharon. Almost everything is blooming and what isn't blooming has buds and will bloom soon.

Go GrowJoy!!!

"On Jul 30, 2021 3:18 PM, Growjoy responded with:

chris65fl,

Thank you so much for your positive review. We greatly appreciate it. I am so happy to hear that your plants arrive in great shape and thrive for you!

All my best,
Ashley."

Their plants are nice size, great packaging and they are very nice and helpful when you need to talk to someone. Customer care is GREAT. My first year buying from them, but I will be buying more again from them. Give them a try !!

First time ordering from Growjoy and I was quite pleased. Purchased a pink Brandywine tomato and a French Tarragon. Plants arrived quickly and very well packed. They are larger than average and healthy. I will definitely order again!

I recently ordered several hardy Hibiscus (rose mallow) from GrowJoy. The plants arrived in excellent condition due to the way they were shipped and packaged. Shipping was 2 day delivery and each plant was protected by an individual plastic container. The plants were very small (they were rooted cuttings about 4 to 6 inches tall). I realize sending larger plants would add to the shipping cost and growing time in the nursery, but it would also make customers much more satisfied if the plants were more mature. For example, I can purchase from a local grower 2 year old blooming hardy Hibiscus in one gallon pots for about the same price ($12). I only ordered these plants because the local grower did not have the varieties offered by GrowJoy.

"On Jul 3, 2018 7:43 AM, Growjoy (formerly Garden Harvest Supply) responded with:

LarryEB: Thanks for the feedback here. We are happy to hear they arrived in excellent condition! We would agree that one-gallon pots certainly are larger; however, shipping that sized container makes it simply un-affordable. They should take off nicely for you and bring you much joy. Happy gardening. Joe "

I've placed five orders, April - July, 2017 and each has been a positive experience. My orders were mostly flower (annuals) and vegetable plants. I received timely email notifications at each step with status information on: Order Confirmation, Partially Shipped, and Shipment Completed, with a tracking link. I even received a personal email letting me know that a couple of plants might arrive looking rough because they had just been trimmed back, but if they didn't improve after planting, then I could get a refund.

Plants are well packed and all have arrived alive. Shipping time was 2-3 days. It took just a few days on my sheltered front porch to prepare them for planting. This is the first year that I have bought more plants through mail order than my local nursery.

Prices are reasonable, plants are healthy, and delivery is quick, so I will continue to order from this company.

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I placed my first order with Garden Harvest Supply this spring and was happy with the plants I received. I purchased a mix of annuals and perennials and all were healthy plants. Would order again.

"On Feb 1, 2016 8:47 AM, Garden Harvest Supply responded with:

Sherry77: we appreciate the opportunity to correct our mistake. Thanks for being a returning customer! Joe"

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I contacted Garden Harvest supply by phone. The customer service was very friendly and helpful. I had a question about their Miss Huff Lantanas, and they were able to answer my questions. I never order from a company that has poor customer service or lacks knowledge about the products they sell. But Garden Harvest Supply was very friendly and professional and pretty knowledgable about what plants they sold.
I am definitely going to purchase approximately 18 Miss Huff Lantana plants this Spring, but I haven't decided whether to order from Garden Harvest Supply or ComNur.com. Both companies are excellent. It will probably come down to which company has the best offer on Miss Huff Lantanas.

"On May 14, 2015 7:26 AM, Garden Harvest Supply responded with:

So sorry to hear of the damaged plants. We went back and looked and only found the one email from you. Sorry if we have somehow missed the others. We have replied and are awaiting your instruction. Thanks for another order! Joe"

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I received my plants, about 8, in good packing and still moist and healthy in their little 3 or 4 inch pots. Very nice plants, so healthy and big for the price. I would recommend this company to all my friends and garden buddies everywhere. I would definitely order from them again and again. :)

"On Jun 8, 2011 7:08 PM, Garden Harvest Supply responded with:

Virginiarose we appreciate your continued business, thanks!!"

I ordered 4 fuchsias from Garden Harvest Supply and they arrived on time and in very good condition. They packed them well to endure the shipment, as these are delicate plants to mail. Hoping they do well to attract hummingbirds!

Love this company! I ordered from them for the first time this year and couldn't be happier! Great quality plants, prices, packaging, etc.

Seeds arrived on time, well packaged ... very happy.

I ordered three geraniums about a one and a half weeks ago and they have arrived.

The plants were large and in bloom. I couldn't be more happy...will be ordering from them again.

Posted on June 1, 2014, updated June 19, 2014
I have ordered from GHS for a few years now. I have never had a problem with their plants - they are always very healthy and extremely well packed. This year was no different - the plants were sprinting right out of the box. I also really appreciate their potted vegetable and fruit options for those of us who have very small gardens and only two people to feed, and therefore don't have the room or the need to start dozens of seeds in March and April.

I got two mums, two cucumber plants, one watermelon, one cantaloupe, one mojito mint, 4 basil and a number of jade beans from them - all very healthy. I am still waiting for the sprint peas I ordered, but they emailed me and let me know that they were not ready to ship yet and I am willing to wait an extra week for healthy plants.

Having found it too late in the season to locate chrysanthemum transplants in the colors I prefer an local nurseries, I checked in Dave's Plant Scout. There I discovered Garden Harvest Supply. The wonderful array of plants, at very reasonable prices, caused me some doubt about the quality I would find when the plants arrived. Today, just three days after placing an order, my 8 healthy plants arrived in an ingeniously stable packing container, and they were not even needing water! Two substitutions had been made, but the new plants fit exactly with the height/color scheme I was working on. I am so happy that I just ordered 6 more chrysanthemums. I will be using this company many more times in the future.

Posted on May 28, 2014, updated June 11, 2014
I really wanted to like Garden Harvest Supply! I ordered several plants for this season but for some reason, the 2 sugar sprint plants I ordered were received completely wilted. I tried unsuccessfully to revive them, but in the end, they were completely dead.

I am finding it hard to get ahold of customer service regarding this issue - would love it if I can get store credit instead of replacement sugar sprints as both of them were dead on arrival while the rest of the plants I received are doing completely fine.

Frustrated!

"On May 28, 2014 7:41 PM, Garden Harvest Supply responded with:

Dear minami:

So sorry to hear of the poor condition of your plants. We will gladly replace them for you. Not sure why we are not connection on this issue? Please email info@gardenharvestsupply.com and put in your subject line your order number and these words, "SEE JOE". I will also send you a D-mail. Thanks for allowing us to get your replacement plants get shipped correctly.

Sincerely, Joe Stutzman
Garden Harvest Supply "

Although my plants weren't mailed when they said they would be - When they did arrive they were packed well and thriving. And since planting them, they are still doing well.
~ I do think that Mandy needs a customer service class, and not blame the customer for the delay in the order.

"On May 9, 2014 7:02 AM, Garden Harvest Supply responded with:

We are happy to hear the plants are doing well. Sorry about the delay in shipping. Without knowing the particulars I can't really address this further. You are welcome to send me a D-mail and I can follow up with more detail. Thank you for your business!

Sincerely, Joe Stutzman"

Posted on February 11, 2014, updated February 18, 2014
I have ordered from GHS several times and visited the mail-order location just to check it out because it is within driving distance. Unfortunately, I am disappointed with my most recent purchase. At least two of my seed packets are way short on seeds. The company touts that their seeds come in "hand-filled packages" and I am reasonable when it comes to what "approximately" means. However, one packet (very expensive) was supposed to be 25 seeds and I got 10. Another was supposed to be 50 and I received 40. With lower count items, these discrepancies are significant from 20% to 60%. And, with several other packages of as yet unopened seeds, I'm not looking forward to counting out hundreds of seeds.
I have contacted the company directly, and will update if they respond.

"On Feb 11, 2014 4:56 PM, Garden Harvest Supply responded with:

Hello dirty_nails:

So sorry for this shortage. Each season we do a hand count for each variety of flower seeds. Then we use a measuring spoon sized for that count. The complete process from the bulk side to the finished seed packet is done by hand. We also changed some of the quantities on some of the seed packets from last year to this year, it looks like we missed updating the count online for Cheyenne Mix, we have corrected that count and will be sending you out the quoted amount...plus a few extra for your troubles. On the Lupine shortage, it appears a new lot came in, (sometimes Lupine seeds vary in size) and we did not double check the measurement. We are sending you another packet to make up for this shortage. With all that being said, it is rare for us to be short on seeds and we certainly thank you for bringing this to our attention. If there is anything else we can do, please let me know.

Sincerely, Joe Stutzman"

Ordered from this company for the first time last year and was so pleased I ordered several more orders this year. I received an email about one of the orders I placed, saying the variety of astilbe was unavaible and would I like to sustitute with another, which I chose to do. The replacements were freaking huge!! Thank you! Also in that same order one of the dicentra burning hearts completely snapped off during shipping. I took a picture and emailed them and was told I would be receiving a replacement which came within a couple of days and again was much larger then the original plants. I was a happy camper with my orderes this year so when I got an email about the 30% off of perennials I jumped. I filled my cart up while I was at work and when I got home I was able to place it right before this huge arse storm knocked our power out for a day. Once the power was restored I checked my email and the order had shipped and I received it yesterday! Once again everything was fantastic! Thank You!

I was recently in Chicago, and placed an order for several plants. They arrived on time, well packed and super healthy. I was delighted at how carefully packed they were. In spite of a long trip they took, all of them are growing healthy and strong. Can't thank you enough. I would consider to buy from you anytime again. Love the variety you have!

Posted on May 7, 2012, updated May 24, 2013
I received my first order of nice, healthy plants from this company . When I opened the package, I was delighted to find that half of them were already in bloom. Shipping was very quick and the packaging was very secure allowing minimal soil loss. I hope to be ordering more very soon.

This was my first time ordering from this company. I ordered two Mandevilla plants, they were nice size plants and the packaging was the best I have seen on a mail order company. I highly recommend them and I will be ordering from them again.

I placed several orders with Garden Harvest for plants and supplies this spring and have been very impressed. Fast shipping and well-packaged, healthy-looking plants--everything as it should be. Their prices are reasonable, too. The ivy geraniums and trailing verbena I received the other day are particularly pretty and I can't wait to plant them in my hanging baskets this weekend!

After reading the other positive comments regarding GHS, I decided to place an order of 6 plants for the first time!

Wished I'd known about this place years ago!

I just got my box this week and am very pleased! All were very healthy, looked good and shipping was great!

This won't be my last order with them!

Recommended!

I have been shopping with this company since 2008. I have had nothing but good service and have been extremely happy with every plant that I have ordered. I have been so happy with the plants, that I place several orders per season and will only buy plants from them because the grow and they have wonderful customer service. You can also find them on ebay.com which is how I orginally found them. Kudos! Kudos! Kudos!

Shipped according to my requested date. Plants well packaged and nicely sized, particularly the cucumber plants. Nice, positive experience.

Something was biting us while we were sleeping at night. I never did find out what it was.I had ordered the Diatomaceous Earth,Food grade, as I had read it was a natural way to kill bugs. I sprinkled it around the baseboards and in the basement, and I noticed many bugs dead. Even black water bugs. That was nice enough, but whatever was biting us never bit us again after sprinkling the D.E. I am sold on it , and I have been telling others about it. Thank you, Barbara, from Ohio

Posted on August 11, 2012, updated September 13, 2012
Posted on August 8, 2012, updated August 11, 2012
I ordered two hibiscus from them, packaging was excellent,in fact when UPS threw them upside down on the front porch it did not any harm to the flowers as they were packed so well. Good price, and excellent processing,well above average.

I ordered 9 'Pow Wow White' Echinacea, and 1 'Vintage Gold' Chameacyparis. I actually saw the UPS person toss the box on the ground, where it rolled twice, and landed on a side. I opened the box up, minimum dirt was spilled. All of the 9 Echis were in great shape (almost the same size as I just paid $5 a piece for at a local garden center!) The 'Vintage Gold' I knew would be on the smaller size, the plant was shipped in a 4" container, but the plant was about 10-12" tall! I am impressed with this companies shipping, their products were big "bang" for your buck, and I will definitely be ordering from them in the future!

I ordered strawberry plants for fall planting in July. They notified me they would be shipped the week of August 27th. I received them yesterday August 30th. They arrived in perfect condition. Will buy from them again.

DEMinPA

I have placed two orders in the past month and plants arrived in good condition, some with buds starting to bloom already. So far I am very happy with this company and their plants. I just placed a third order for a new garden I just started. I will be using this company more as their prices can't be beat. The newest cultivars of Coneflowers half the price of other sites, as well as Heuchera. Most of the sites ( I will not mention their names) I have been using have started charging ridiculous prices for their plants and I have had to get numerous replacements because they are shipping the smallest almost seedlings that don't survive the trip to my house. Also other sites appear to raise their prices when they have 25% off sales, which I feel is deceptive.
GHS has low prices to begin with and so far no problems with any of their plants. Their shipping prices are about the same as others. Packaging is acceptable-just a little messy with soil in the box. I love the point credits as they are really worth it, ie: 115 points equals $5.75. Another site which offers rewards 100 points only equals $1.00.
Highly recommended site.

Posted on July 20, 2011, updated August 5, 2012
Posted on June 12, 2011, updated July 20, 2011
It was for the first time that I ordered from this company, and I chose it because there were so many positive comments on this site. And I am very happy with what I got. All the plants looked healthy, some were really huge and I don't think that I'll have any problems with them. And I also liked the prices - I couldn't buy so much stuff for the money I paid at the local nursery. THANK YOU! And I am sure to order from this company again.

"On Jul 21, 2011 8:13 AM, Garden Harvest Supply responded with:

Dear Mylena1: I am sorry you had a plant die. I have looked over your original order from April and noticed you purchased other varieties of ferns as well, are they doing okay? We tried very hard to make it plain that the 10 days are for plants, all other items have a 30 day satisfaction guarantee. This rarely happens with our plants and has not been a priority to increase the number of days on plants; however after reading your comments and reviewing other online nurseries, it appears we are a bit off on the length of our guarantee. We will continue looking into this matter, thanks for bringing it to our attention. I will have the girls contact you via email to get your dead plant taken care of. Joe

I purchased 20 Jersey Supreme asparagus 1-year crowns in May 2011. They arrived promptly along with excellent instructions for planting and care. All the plants grew and thrived! We harvested lightly this year and will plan to enjoy a full harvest next year. The plants are amazing! Very healthy, thick and bushy! I am very pleased with the service and quality of plants!