Comments regarding Texas Water Lilies

We placed an order for a red flare and a Pamela tropical and a papyrus plant and we ordered at the end of the week. Tommy said he would ship out the following Monday. The beginning of the following of the next week we emailed Tommy about not receiving it yet. He stated that it would be sent out when he went to the other location where the plants were and would ship them out as soon as possible. Another week went by and we had not received it yet. So we emailed a few time to him again and there was no reply. We email another to Tommy and he responded and said he had not gotten the other emails from us. Then he checked his past emails and found them in another email program that was set up for his business. He then told us that he thought they had been sent. One week later we received our shipment and they were all wilted away and dried out and dead. We emailed Tommy and he agreed to reimburse our costs back to us. I feel they were overwhelmed at that time with orders and had a few mix ups. If the plants had lived one could not beat that price. I feel that Tommy tried his best.