Comments regarding Growers Exchange (previously The Grower's Exchange)

My order arrived promptly and in great shape. The plants were large and healthy, and the box was easy to unpack. My husband (who isn’t a gardener) helped unpack everything and even he was impressed by the plants and the packaging. Needless to say I ordered more. Thank you for such a great shopping experience!

I've been ordering from Growers Exchange since 2012. So happy to have found this company. The best thing I like is that I can get pretty rare herb plants I didn't know about or can't find anywhere else. So I've tried some plants in my garden that I probably never would have grown otherwise, like brahmi, fenugreek and hyssop. I'm always learning more about what to grow. The plants I've received have been healthy, well-rooted and did well after transplanting.

I ordered some culinary herb plants for my balcony to keep in pots and bring inside for the winter. I picked GE because they had GMO free plants and the plants I was looking for in stock. The green fennel, mojito mint, and dill plants arrived looking good and have thrived since I potted them. I’m concerned that the oregano plant may not make it; I may have overwatered it when I potted it. I also got a catnip plant which was on the small side but healthy looking. I plan on clipping some of it and drying it, once the plant is larger. My cat has no complaints.

I buy from growers exchange often and have for 4 or 5 years. I have never been unhappy. the one time a plant arrive damaged they issued a refund, no questions ask. I understand why they can't ship individual plants; it is because of the design of their shipping cartons. I find the negative comments astonishing and hard to believe

Posted on May 11, 2016, updated April 11, 2018
When I first got my herb plants, they didn't look so hot. They were well packaged, but pretty tiny and kinda feeble looking. The included information said they might be dormant, so rather than contact the company, I figured I'd stick them in my garden and give them a chance.

It's been about a month and the plants look so so much better! They have grown a ton, and look pretty robust. Most of the plants are probably at least five times the size they were on arrival.The two comfrey plants, which barely had a leaf between them when I got them, are now hardy looking rosettes. It's been overly hot and dry here and my soil is pretty cruddy and sandy, so they must have been pretty strong plants. If they die now, it's on me!

I wasn't so happy with the way the plants looked when they arrived, but I am very happy with them now. I would definitely order from Grower's Exchange again, especially since they carry so many very hard to find herbs.

Posted on May 8, 2017, updated June 5, 2017
Posted on May 8, 2017, updated May 8, 2017
I've been using this vendor for the past couple of years and truly enjoy the customer service and very healthy plants received. A high positive for all things plant related from May 2015 to April 2017. This current month I'm feeling aome kind of way about the customer service. Maybe I'm in my feelings over my plant but I recieved a damaged plant -1 of 21 in my order. Sent pics and all that was needed, only to be told they have a 4 plant minimun to re ship. Resolution: buy more plants to get this one plant replaced, accept a credit, or refund to original payment. So not only would I have to spend more money to get one plant replaced, I'd have to pay for them to ne shipped again. I don't know how I should be feeling but I do know I do not feel appreciated at all right at this moment. I waited 4/5 months for this order as it was after my rosemary, the Vicks plant was very high on my list of must haves. I requested my refund as this left a bad taste in my mouth but I'm still not pleased.

"On May 15, 2017 10:57 AM, The Growers Exchange (aka The Grower's Exchange) responded with:

We totally understand your disappointment, but as of right now, our smallest box holds 4 plants. We just don't have the right sized box to ship a single replacement, and we know that if we send it partially filled, damages are going to happen. Our only option is to offer a full refund or a store credit to be used on a future order. Again, we can only offer our apologies but the cost of creating a single plant box is prohibitive for us. Sorry to have disappointed you; we are NOT in the business of disappointing customers as we want you to have success with our plants.

Regards,

K. White
Co-Founder
The Growers Exchange"

ALL of my local shops continued to be out of lemon grass and I knew this is what I wanted for our deck. This was my first time ordering from Grower's Exchange. I purchased 9 lemon grass herb plants. Upon arrival, they were packaged well and per the enclosed directions, I emptied the box to give my delightful looking herbs the necessary water and light. I planted them within two days of receiving and they are continuing to do well. I'm extremely pleased with my purchase from Dave's Garden at the Grower's Exchange. I only wish I had discovered ya'll earlier. I could have ordered sooner, planted earlier and my lemon grass would be growing more than it already is.

I ordered some herbs I couldn't find in the local nurseries at the time - Sweet Woodruff, and rosemary arp+hardy hill and they arrived relatively quickly, packaging was superb and plants were in really good condition, will buy from them again

The Growers Exchange is the best garden to purchase from. They take great care in ensuring plants are packaged safely and answered all questions I had even months after my order arrived. The plants were so beautiful when they arrived, even after being in a box for 3 days. I highly recommend the Growers Exchange.

Small but nice plants, with quite a few varieties that can be difficult to find. Sign up for an account so you're not at the mercy of the cryptic emails to know when your plants are shipping.

I plan on ordering from them again. :)

I ordered twice from The Grower's Exchange and am about to place my third order. I did not have a green thumb, but I wanted to grow herbs. Mr. White is fantastic with his advice for growing his plants. The packages arrive quickly from the shipment date, and every plant I ordered is still alive and doing extremely well. He obviously takes excellent care of his plants because they grow amazingly. None of my plants died. I grew them inside my sunroom and outside. He offers a fair return policy if your plants arrive damaged. He also sends tips for the best way to grow them. Since finding The Grower's Exchange, I will not purchase anywhere else. They are excellent and I plan to purchase many more plants and herbs from them in the future. I highly recommend using The Grower's Exchange.

I am a new customer, and have recently received several herb plants for my herb garden, along with some flowering plants to attract butterflies. I found the packaging to be incredibly good...each plant was well separated from the others, and was easy to extract from the box. I followed the directions, and allowed each of the plants to sit on our covered patio for a couple of days before I planted each of them. They're now about 6 weeks old and all are healthy and growing like crazy. We've already enjoyed using the basil and chives for some of my cooking, and will soon use the rosemary and dill, too. Love being able to use herbs from our
own garden!!!

I'm very happy with the plants and the great website to provide me with knowledge.

I have ordered from The Growers Exchange for several years due to their large selection of lantana. With the exception of Ham and Eggs, my zone is too cold to overwinter the rest. This company always promptly ships nice plants that grow well for me and are well packaged for shipment. I asked a question through the website and was contacted with the answer the same day. I will continue to order from this company.

I've ordered from you for several years now and have always been pleased with my plants! Can't wait to order early next year to be at the the head of the pack! The plants are ingeniously packaged to arrive in optimal condition. What fun to unpack them!

Sometimes I wish mailing to my zone would happen sooner ;-) so I can get the plants into the ground.. Lucky for me I have a covered raised bed with heat for the cold spells.

One time I had a poor plant that didn't weather the transit, but the solution was quick and easily accomplished. Great customer service.

Thank you for making my herb garden a yearly success!

Grower's Exchange is my favorite, number one place to find the herbs I want!!! The plants are always much better - bigger, healthier - than any I could ever buy in a nursery! I have been ordering my herbs from GE for several years now and have always had great success with their plants. Highly recommended!!!!!

kat

I just found the Grower's Exchange and was so excited to find the wonderful selection of plants. I placed my first order for four plants and was wonderfully surprised when they arrived in great condition. I got an email offering a discount with my first order after I had placed it. I contacted them and asked if I could apply it to my second order and they immediately applied to my current order. The plants were well packaged and healthy and are growing beautifully. My experience with this company is that they have excellent customer service, wonderful products and I will be ordering again. I highly recommend them.

Very happy with this company.....friendly and helpful customer service! I had an issue with an order and they resolved it to my complete satisfaction....highly recommend!

Great plants, arrived healthy, well packed, good price and shipping reasonable. Will buy from again.

I ordered 5 different plants and every one of them were beautiful when I opened the box. I was very happy! They were good size and healthy. After being in a box I was expecting them to be a little sad but they looked great.They are all thriving in my garden. I will definitely be buying more from them, it was a great experience.

I have made 2 orders this year and the plants were in great shape. They offer many herb plants that are hard to find elsewhere.

I have made several orders from Growers exchange and I Love them. The plants are shipped very well so they arrive in excellent condition and I get what I order .

The plants are fresh looking and ready to go. I have been super impressed.

Best customer service EVER!

Unlike other online purchases, my plants from The Grower's Exchange arrived well-packaged, hydrated, and healthy. I had to plant them immediately as I was leaving town the next day. When I got back, they were all in beautiful condition and have continued to grow very nicely. The Grower's Exchange will now be my go-to place for online purchases!

I have ordered twice. One was mint plants and the last one was Sweet Woodruff. Absolutely beautiful plants. Packaged extremely well. The plants were large and healthy. After planting, all are doing well. This is the best experience I have had ordering plants online.
I'll be back in the future.

I ordered plants I could find no where else, they were shipped in great condition and the price was very reasonable. I highly recommend this company.

I just received my first order from this company today.
Our temps are already in the 90's so I was concerned that I'd receive cooked or dead plants.
I did pay extra for faster shipping which is something I always do when ordering live plants.
I ordered 2 lovage plants and 2 yarrow plants.
They were delivered in great condition!
They were very easy to remove from the box and all of the plants had substantial roots.
I gave them a quick soak in the sink before planting the 2 yarrow plants and one of the lovage plants. The other lovage plant is a gift for a friend.
It wasn't easy to find lovage plants which is how I found this company, but I will order from them again in the future.

good selection of herbs and native stuff especially for bees and butterflies. plants arrive in good condintion- nice packaging.

The plants I ordered from The Growers Exchange arrived a little over a week after ordering. Never having had good luck in the past with mail order plants, I was a little worried but optimistic to say the least. My plants arrived looking like they had just been placed in the box! I am VERY pleased with this company and will definitely be ordering from them again! I would not hesitate to recommend this company to anyone looking for high quality potted herb plants!

I stumbled on the Growers Exchange a few years back on a Google search...so happy I did. Not only do they have a very good selection of herbs that I adore, the plants arriving are healthy and ready for planting.

I was especially impressed by the careful way the plants are packaged for shipping. They remain secure in their own spots, and very rarely have any broken or damaged leaves. I have purchased plants from other places that just toss the plants in a bag or box and ship. I value the care Growers Exchange takes in shipping my "babies".

One plant in particular I have come to love is the "Holy Basil". The aroma is just so different and unique. Many times, when not picking the leaves to use, I just gently brush my hand across the leaves to release the scent. Makes me happy!

I recently purchased the flower press...love it! The flowers pressed stay true to color and are like precious rice paper when they complete.

Will continue to be a loyal Growers Exchange customer.

I am enjoying my third year growing plants from The Grower's Exchange. I am very satisfied with the quality and service I have received.

Posted on March 17, 2016, updated March 21, 2016
I just received my order of 10 herb plants this afternoon and could not believe that I paid this much money for these plants. 3 of them were in decent shape; the other 7 had broken leaves, were coming out of their pots, squished due to the way they were packed. They were so small (even with the top of the pot or just barely over it) that they looked like they had been shoved in the box and pushed up against the cardboard. The French Tarragon is so small it's about the size of a quarter/half dollar. My comfrey is sideways and has only 1 leaf since all the others were broken off. Both the hyssop and the roman chamomile have yellow leaves and were squished. The Tagetes is wilted, dry (though soil is wet) and looks like something off the 50 cent clearance rack at the end of the gardening season. The Borage also has broken leaves and looks very sad sitting there with its 1 leaf.
The Anise Hyssop is the only thing that looks decent. The German Chamomile and the Lemongrass are passable although I certainly wouldn't have paid the price I paid Grower's Exchange if I was buying locally. Actually wouldn't have bought them if I was buying locally and they looked like my shipment of plants.
It's very disheartening to wait 2 months from the time I placed my order (which I understand that they can't ship until weather permits); however, this has been a total waste of money.
As soon as I opened the box, got the plants out, and saw how small and damaged they were I called The Grower's Exchange but they were already closed. However, I did leave a message and hope they will make this situation right. Incidentally, the box arrived in perfect condition from UPS so it was not their fault for the condition of the plants.
So disappointed - and pissed off - in Georgia.

I have been a customer of The Grower's Exchange for over ten years now. I have never been unhappy with the products received. They are always large and healthy plants.

Their selection of herbs is excellent and would highly
recommend them to anyone considering buying annual or
perennial herbs.

I ordered 8 herb plants to replace some that were tired from summer production. The shipment was timed so there was not a weekend involved, which would have lengthened time in transit. The order was delivered on the date specified. Everything was in great condition. Grower's Exchange packaging is excellent. The plants were well rooted and well grown. (I already used some of the sage.) They responded well to next-day repotting. They are now housed for the winter in my little herb garden/greenhouse. I am pleased to know they will be part of my meals for the next months.

I have been ordering from The Growers Exchange for a few years. Plants arrive healthy and are packaged perfectly each in there own section of the box and plastic neatly around the pot so the soil stays in place.
The majority of what I order I cannot find locally, I was happy to find a mail order company that had exactly what I was looking for and one that took care in there packaging.

I have shopped the Grower's Exchange several times. The plants are healthy and hearty and arrive quickly and packed well. The communications from Growers exchange are helpful and prompt. I love being able to get healthy unusual herbs in such great shape.

I will continue to shop Grower's Exchange in the future and highly recommend them.

My experience with Growers Exchange has been wonderful. The herbs that I ordered came well packaged and in excellent condition. They are thriving after 3 weeks of adjustment to our central Florida climate. The quality of the herbs was exactly what I was looking for. I sent a comment to customer service and received a reply the next day. They are my go-to site for wonderful herbs.

I have placed several orders with this company and have been very pleased each time. The plants have arrived in robust condition. The packaging is wonderful and designed to make sure that the plants arrive in great condition with no damage. Plants arrive at correct planting time for my area and are hardy and healthy. I could not be more delighted.

I recently rented a house in a wooded area and want to control insects organically. My first experience with Growers Exchange was easy and pleasant with a heaping of sound advice on planting my Lemon Grass plants. I highly recommend Growers Exchange, healthy plants, well packed and fast shipping.

It's a fun site to find and learn pretty much anything you want to for your yard and garden.