Comments regarding GreenhouseMegaStore.com (IGC)

I have placed several orders for nursery pots and trays. Overall I have been very satisfied with the quality, prices, and delivery times. I have had no need to contact customer service as of yet. For the most part I have found the cost per item to be lower than other suppliers even with the high shipping costs. However, this is not true for every item I've wanted to purchase, so I definitely shop around before I commit to buying from them.

I ordered seed starting supplies, including a fluorescent fixture. The bulbs made a rattling sound and were not lighting evenly, so I called customer service. They said the bulbs were damaged during shipping and provided me with four new 2' bulbs. Very friendly and helpful. I like their pots, especially the ones that can fit into the carrying trays they offer.

I do a lot of online shopping and have only a couple times ever posted on a product or company but I appreciate and a guided by reviews with substancee myself, so I thought a review of my recent experience ight help someone. Earlier this month I entered my first order on greenhousemegastore.com.
They were fast, reasonably priced and what you see on the website is accurate
I ordered a 4 cu ft bag of Pro-mix BX and a big bag of coarse vermiculite, two things it is possible to get locally in WV only in tiny expensive bags. The order arrived in only 2 days after I placed it ! The shipping was costly but that was necessary because this stuff is so bulky and heavy. Even with the shipping it was much cheaper than buying it locally and also it was the only way to get exactly what I wanted. This order was kind of a test for me: I did not want to order everything i wanted in one expensive order if it the vendor made mistakes or if the stuff I ordered did not seem to be how it appeared online.
So I then ordered the rest of the stuff, and it again arrived in good shape (had somewhat fragile pots and a thermometer )and again in 2 days post placing order. I love the super cheap 4.5 inch pot labels on a roll. I especially LOVE my new English-made" Tidy Tray", which is well designed, very sturdy potting tray that allows me to actually do re-potting in winter on my kitchen counter top very cleanly and for only about $10 a complete steal ! And the shipping for these as well as a dozen plastic trays, plus a separate 14 x 14 inch box full of 2.5 inch pots was less than $10. I do not even have a greenhouse (yet) but I am totally sold on these guys.

Posted on February 16, 2017, updated February 16, 2017
I am writing this review in hopes of saving others the trouble in deciding whether or not to purchase a product from the Mega Greenhouse Store. Do. Not. Do it. Just don’t. There are other reviews which warn about the Greenhouse Store, and I should have taken heed of them.

I purchased the Flower House Pop Up Greenhouse on Feb 5 2017. The product arrived quickly, and I was excited to get it set up. However, the moment I opened the outer box, it was blatantly obvious that the actual product box had been cut open, and re-taped shut multiple times. When I removed the product, it seemed fine, though, so I proceeded with setup. I am a camper with years of experience putting up tents. Even without instructions, setting up the greenhouse should have been easy. While it “popped up”, though, nothing worked correctly. Only after struggling with it for about twenty minutes, did I realize that the entire thing had been twisted around and forcibly folded up and stored in the carry bag INSIDE OUT. Once I carefully went through the effort of turning the entire thing right side out (which was NOT easy) I was able to get the poles inserted. It was still not “easy” however, and as soon as the structure was up, I started finding issues. There was dirt, dried mud and bird poop in multiple places on the outside of the house. There were two holes in the plastic, and a huge rip in the nylon flange on the door. In addition, as I was examining the outside, and documenting all of these problems, I watched with my own eyes, as the clear plastic spontaneously split open along the stitches in one section of the roof panel. The greenhouse had been, by that time, up for almost ten minutes, with no wind There was literally no reason for the panel to rupture other than poor quality.

The Greenhouse Megastore states that it offers “hassle free” returns. This is a lie. You must contact them and get a Return Material Authorization Number before you can ever go about returning anything. I contacted them on Feb. 12, and have yet to receive a response. Furthermore, YOU have to pay full shipping, and if you even opened your box (which, it’s impossible to ever discover there’s a problem without opening the box) you ALSO have to pay a 15% restocking fee. So even if you do get a “full refund” (no guarantee, as they have to decide if it’s actually defective, and there are multiple exclusions) you’re still out shipping costs (which in my case would be $40+ dollars) AND you’re out the 15% restocking fee. The Greenhouse Megastore states that even if it won’t refund prices, it’ll “replace” them with new ones, however, considering that they sent me a damaged, and pre-used item to start with, I have zero faith that I would ever receive a new, undamaged product.

The store obvious does not check returned merchandise, just resells it to unsuspecting customers. I refuse to send the product back when it’s full of holes, all but one of which were ALREADY THERE, just so the Greenhouse Megastore can turn around and resell the item and make more money off of it, which is exactly what they did to me. The greenhouse I was sent had been opened, used, damaged, and returned INSIDE OUT, yet it was sold to a new customer as is. Yet now I’m expected to pay for shipping AND a 15% restocking fee, on an item that basically arrived as trash. When I contacted customer service, I demanded a full refund, and explained that I would not be returning the item because I refuse to send it back, and participate in their scheme, knowing that they’ll sell it to someone else. I’ve never received so much as an acknowledgment of my complaint.

This is no way of doing business, and I will never buy anything from the Greenhouse Megastore. Furthermore, I intend to warn others off from utilizing them as clearly, they play a numbers game, banking on selling to enough people to counter those who have issues with them. One of the worse examples of a company I’ve ever encountered.

I've purchased from them a number of times, generally propagation materials, and most recently watering trays I use in propagation. I've never had the need for customer service. Each order was processed and delivered in a timely manor and I got what I expected.

I have made about a half dozen purchases (including polycarbonate glazing and a custom-made shade cloth for a greenhouse that I built) from this company and have been satisfied in all cases. Their prices are the best, shipping is fast, their website provides a lot of basic Q/A on their products, and I received useful advice on the occasions when I contacted them by phone for technical help.

I live on an island, and was in the middle of recovering my greenhouse when I realized I needed about 12 more U Channels for my polycarbonate sheeting. I called GreenhouseMegaStore to make sure they had them in stock. They did. I placed my order over the phone. I needed the order quickly so I chose 3 day delivery (which was very reasonable) and got exactly what I ordered in 3 days. Was excellent to do business with. They are now my "go-to" company for my greenhouse supplies....

I ordered a heavy duty commercial propagation mat in September for our Spring sowing. Since I didn't need it for several months, I didn't even open the package until February. To my incredible dismay, instead of the expensive nice commercial mat I had ordered, they sent the cheap one that heats very unevenly, and in fact we were replacing! It was far beyond any reasonable return period, and I really had no proof to show that they sent the wrong one, but I called customer service anyway hoping for the tiny chance that they would be willing to take me at my word. To my complete shock, they only asked for a photo of the incorrect item in it's box, then immediately sent out the correct one! I received the right one a few days ago, and couldn't be happier that I chose this company to buy it from. In fact, they didn't even want the incorrect item back... they simply asked that it be donated to a school or shelter. Done!

I've placed a couple of orders with Greenhouse Megastore. They have great prices and quick shipping. I've always been pleased with their service. With my latest order a mistake was made - I ordered some pots and they sent the wrong size. It was just an honest mistake. Regardless, I was able to get someone on the phone without a problem and they were immediately apologetic and did everything they could to right the mistake as quickly as possible. I was VERY impressed with their response. Within a day they had done the following: 1.) sent UPS out to pick up the mistaken products (free of charge, naturally), 2.) sent out the products I originally ordered, and 3.) refunded the shipping costs of my original order (which was a nice, considerate touch). I honestly couldn't have asked for a better resolution to this. I don't know when I will need to place another order from them, but I have no qualms about doing so in the future.

Posted on December 21, 2015, updated December 22, 2015
I ordered 10 seedling flats with humidity lids from this company. The trays arrived promptly, minus the lids. I still haven't heard back from their customer service department.

I wouldn't recommend ordering from this company given my limited experience so far.

"On Dec 22, 2015 9:25 AM, GreenhouseMegaStore.com (IGC) responded with:

Our customer service department received an email from the customer at 8:24 p.m. on Thursday, December 17th stating that they had not received the Humidity Domes with their order of 1020 Trays. Our customer service department sent the following response on Friday, December 18th at 7:53 a.m. -
"Good morning, I am very sorry. I will see that the missing domes are shipped today."

Our records indicate that the missing Humidity Domes left our warehouse on 12/18/15 via UPS Ground shipment. As of now, we show that this shipment is scheduled for arrival at the customer's location as of today.

We are unaware of any issues with our email client, however, we are double checking to verify that all of our email responses are reaching our customers in a timely manner as our company strives to make our customers shopping experience as satisfactory as possible. Our customer service department is following up with the customer in regards to this matter. "

First let me say that I found this company on a web search for plant trays for my african violet collection that I grow under lights. I had never heard of this company before so this review is as unbiased as it comes. I found the perfect trays in various sizes at a very good price with a very reasonable shipping charge so I ordered several of them. They arrived quickly and and were perfect. I have since ordered more along with a compost bucket and a shrub cover. Some of the trays were out of stock and were shipped a little later. My experience with Greenhouse MegaStore has been nothing but positive. My only issue is that the customer service rep I spoke to about the backorder was not very pleasant. Otherwise I recommend them.

I had been looking for a specific size and style pot that my local nursery no longer carries when I found it on this company's website. I needed the pots for a specific streetscaping project and they had to match the pots I already had. It was very easy to order online. The pots arrived quickly and in perfect shape. I would not hesitate to order again.

Well, so far I have no complaints. I have only ordered a couple of times, and not big orders at that. Not like a lot of the folks here, but they treat me like I am. I was in the middle of placing an order and got the signal that the item was out of stock. So, I sent an email asking if they were expecting more soon, etc. So, for my one little $12 planter I am wanting to buy, within an hour or so, I have gotten an email from one person and also a phone call from a very nice gentleman that said he would see if he could find me one.

I certainly didn't expect that. The one said they were due in next week and I had said I would wait and place my order then because I wanted to order other things too.

I have had nothing but positive experiences with these folks and intend to continue ordering from them, even with my very small orders. OH, BTW, they have that written on their site that they treat everyone the same regardless of the size of their order. I like that.

For the last 2 or 3 years I have placed a few orders with this company. Their selection of supplies for seed starting and growing is enormous and I have bought items from them that I could not find elsewhere. Most importantly is their great prices. Compared to so many other suppliers, especially those who send gardener supply catalogs to my home, Greenhouse Megastore has much better prices. Shipping charges are what you usually expect, maybe a tad less, and delivery is rapid. A day after placing my most recent order I realized that I needed 2 large bags of loose fill growing mix. I called and added it to my order and saved a trip to my local store in bad weather, and saved money, too. Check their website and be amazed at the huge selection of top quality growers supplies.

Ordered coarse vermiculite and ground control fabric. Everything arrived promptly and in great shape.

Very Satisfied.

Ordered flats and inserts, Good quality. On the first order they sent 9 instead of 10 of one item. When I ordered the second time, they sent 10 more instead of just one that was missing, very impressed.

Coarse vermiculite for square foot gardening is very hard to find elsewhere, especially in the 4 cubic foot bags. I found it at Greenhouse MegaStore for a reasonable price (though strangely with a higher shipping fee for orders of more than 4 bags so I sent two orders of 4 bags each), and they shipped promptly.

I've used the Megastore for several years for our supplies of pots, flats, inserts, hanging baskets, and such. I had been disappointed that they didn't carry the heavy duty Perma-Nest brand flats and wrote their CEO about it. It took some time, but David George followed through and added the item to their inventory. That was pretty cool!

Steve Wood
the Old Guy @ Senior Gardening
//www.senior-gardening.com

I have ordered quite a bit of stuff from Greenhouse Megastore. Everything I have ordered(from heatmats to greenhouse film) has been top quality and reasonably priced. After searching the internet for what I need Greenhouse Megastore has the best prices and their service is fast and shipping is reasonable. I just placed another order with them today and will continue to use them as my #1 source for my greenhouse and growing needs.

Ordered hobby packs of pots and 1020 trays. Very happy with the quality and speedy shipping.

Posted on May 16, 2012, updated August 4, 2012
Posted on April 25, 2012, updated May 16, 2012
Posted on March 5, 2012, updated April 25, 2012
I've placed several orders over the past year or so (pots by the case, trays, flats, grow cubes, seed start, etc.). Their prices are good and shipping is quick. I definitely will purchase from them again.

Ordered dynagro foliage-pro on 4/23 and I received the shipment today. They have communicated on the shipment with tracking# and they have very well packed it. I liked their prompt delivery and would continue ordering from them in future.

I have ordered from this company both in 2010 and 2011. Each time was a great experience as they have good customer service, great prices and quick shipping. Two thumbs up!

Jerry in sales was a big help in explaining products for my new greenhouse/sunroom. And everything ordered arrived on time with minimal shipping charges. I have had good experiences with this company and will continue to order from them.

Posted on June 22, 2011, updated July 2, 2011
I'm not sure what to make of this company. I placed my first order with them (#13536428) on 5/27/11 with the understanding that a 3 week wait was in order. I'm almost at the 4 week mark and my "Order Status" is listed as "In Process", the same as it has been since 5/27.

I emailed them and pointed all this out and stated that I thought that at this point I should have either 1) received my order 2) had a shipped/estimated time of arrival date 3) at the very least, a new estimated time of shipping. 24 hours later, I still have received no reply from them at all.

The reviews looked good, but you know what they say about never being able to go back and change a first impression. My first impression with them is that they don't seem very customer focused at all. I will reserve a final rating a while longer, but I feel this is not a good way to do business. We'll see.....

Posted on May 7, 2009, updated April 1, 2011
I ordered an Aluminet shade cloth which was in fine shape, no problems, great product. No problems with ordering on website or receiving product.
The only problem I had was that the order status wasn't updated...it still said 'ready to pack' the day the box arrived! Then today I just got an email saying the package had shipped, when I actually received the package about 5 days ago. I really can't say that's a bad thing, just that their computer system must be a little slow, or the data entry folks are behind...
In fact, they caution that during the warm months it can take up to a month to get shade cloth delivered, but it only took about 10 days, so they went far above expectations there!
All in all, I wouldn't hesitate to order from them again--they have amazing prices on many items, particularly seed starting supplies.

I placed an order on 11/4 and received a confirmation the next day and the shipment was completed and received by me on 11/12. You cannot ask for better service than that. I phoned them one time to check on the order and they were very professional and polite. Based on my first test order iI will order from them again. Also there prices are o.k.

On Monday I ordered sixty - 2.5 gallon nursery containers. On Wed I received them at 10AM in the morning. Fast Shipping, Great Prices & Great Service! Will buy from again!

I think their prices are some of the best on-line. I thought ordering was easy and my pots were delivered quickly.

Will definitely be ordering from them in the future.

I've been looking for large peat pots locally. Very expensive. Went online and googled "Peat Pots" found Greenhousemegastore. They had a great price. Purchased them last Saturday, online (Jan 16th). Just got them in yesterday (Jan 21st). Took 5 days. These are not flimsy peat pots, they are commercial grade. They call them "Fiber Grow Pots"

I had been looking for a source of plug flats (128) that I could buy in quantities less than a case. I found them offered here at the lowest price I could find on the web. They offer many of their seed starting supplies in a "Hobby Pack" size so you don't have to buy in case quantities. I ordered plug flats, web trays, cell packs and seed starting media one morning and it was delivered the next afternoon. (It helps that I live in the same State, but that is still very fast service) Quality products, great price and fast service - I will definitely be a repeat customer of this company.

Two months ago I ordered 25 feet of 4-year greenhouse poly film. It arrived in good condition, slightly sooner than was quoted on their web site. GreenhouseMegaStore was the only online vendor I could find selling small quantities of film at a good price, with no minimum order, and offering easy online transactions. I plan to buy other greenhouse supplies from them.

Customer service was very helpful, shipping was prompt.