Comments regarding The Greenhouse Catalog

Posted on July 31, 2007, updated June 19, 2016
About 2 years ago I purchased a greenhouse kit and starter kit from them around $1,500 and I have got a lot of use out it. I really enjoy being able to bring my houseplants in for the winter without compromising lighting needs. The solexx panels also create the right amount of light that doesn't burn my plants even during the summer months. Although it is a smaller greenhouse, 8' x 8' x 8', it is worth every cent.

I bought a greenhouse from this company. It was delivered promptly. It was assembled exactly as stated in the assembly instructions in a sheltered spot on a poured concrete pad. Three days later, I arrived from work to find it completely collapsed. I wrote to the company, who told me to send an email with photographs to a different email address. I did, and got no response. When I wrote to the original email address again, they wrote back that it was not covered under the five-year warranty. There was absolutely no explanation, despite that in the warranty document it clearly states that up to the first year 100% is covered. In addition, the greenhouse fell on top of plants that are going to die under it, but the warranty says I must leave it in place for someone to come inspect it. The problem is that nobody is coming, and I don't want to give them a reason to void the warranty by my moving it. I have had the worst experience ever with them.

"On Apr 25, 2014 1:41 PM, The Greenhouse Catalog responded with:

We were very sorry to hear about Heathers experience with her Snap and Grow Greenhouse. Initially Heather found it difficult to reach a representative at the offices of the manufacturer. The Greenhouse Catalog stepped in to help Heather get assistance from the manufacturers representative. Even though the Snap and Grow greenhouse is not covered against wind damage, the manufacturer is working with Heather to assess what her part needs will be to rebuild her greenhouse. "