Comments regarding Crystal Creek Pond Supply (formerly Pagoda Koi and Pond Supply, LLC)

Posted on August 27, 2016, updated August 27, 2016
Posted on August 27, 2016, updated August 27, 2016
Jun23 '16 I submitted an order and $116 pmt via debit card. Jun26'16 'Dave' (Dave Baker, 4176 Alpenhorn Dr #9, Comstock Park, MI?) responded via email that he was out of one of the items ordered (I learned later it would have been illegal for him to have sent that plant into my state) and offered a refund or a substitute. I requested a refund. No response. No refund. Aug 28'16 merchant turned over to fraud dept. Will contact PayPal and others as well. This is my first issue EVER with any on-line merchant.

I purchased $72.00 worth of plants. I never received them and all correspondence has been ignored. In addition, the telephone number that I received from the BBB only leads to a voice mail that gives an email address. Their website has also been removed. Thankfully, I paid via Paypal and should have my money reimbursed. If I don’t hear from anyone in the next two weeks, I will report this company and its owner to the Department of Justice for mail fraud. I hope that no one else experiences a problem with this company or any other company the owner starts up!

NO REPLY IN THREE DAYS!
NO PHONE VOICE TO CALL!
NO SHIPPING AND NO WAY TO CONTACT TO ASK WHY OR GET A REFUND... BEWARE!
THE FOLLOWING WAS SENT EMAIL GOT NO REPLY.
When are you shipping my plants?
No VOICE phone number to call you. I never would have ordered from you had I relized that you have no VOICE phone. Also I was disapointed to read that you are a drop shipper and these plants not origin from your personal attention.

Please respond as to when you will be shipping and I also live in Maryland...
NO REPLY AND NO PLANTS
BEWARE - BEWARE - BEWARE

The site has no concerns with taking Copyrighted materials and re-using them.

Pagoda Koi and Pond Suppy took a pond calculator the was developed by another comany, and placed it on their own site in blatant violation of Copyright laws.

It is also amazing how difficult it is to find their real address, or the company owners information.

"

Here we go again, another pond website, owner who has nothing better to do than try and discredit our company. With something as stupid as a pond calculator.

Just about every good pond website has a pond calculator, of some sort. To help there customers. With pond construction.

And why are you so interested in our address, we are an online business not a retail store. I will give it to you if it will make you feel better.

As far as the companies owner information all you have to do is read the pages on the website.

In fact I would love to talk to you in person E-mail me at wes@pondkoi.com so I can set you straight.

Regards

Wes McCartney
"

I have only ordered from this company one time (this summer). I ordered a number of plants, koi, and a new pump. The pump is working great but there were three dead koi on arrival and the plants arrived in terrible condition (the water lettuce were all torn apart and the water lilies had yellow mold growing on the leaves). My husband and I emailed the company and on each attempt have gotten no response.
When trying to get a refund through our credit card we found out the reason that all Pagoda's products came from different locations is that they are NOT EVEN A REAL POND COMPANY!, no location and no ponds, they are just drop shipping from a Michigan Apt? It seems they have no realy quality control nor care. They could be shipping me contaminated plants from in or out of the country, Id really like a response from this guy. Beware.

"Hello Sara, I am the owner of Pagoda Koi and Pond Supply. I read your negative comments about our company. All I can say is that I am shocked and disappointed that some one would try to discredit my company’s good name. First off I have been in the pond installation business for over 10 years; I have personally built around 300 ponds and waterfalls. My company was ranked the 36th largest waterfall company in the United States by Aquascapes designs in 2002. Unlike most websites that sell pond supplies and aquatic plants. I actually have experience installing what I sell. If you noticed our website is loaded with information, learned from real world experience. We try to tell customer how to be successful with the products we sell. Unlike most sites that just have products and prices. You know why they have no information on how to be successful, because they don’t build ponds for a living, that’s why. They have no clue what works or what doesn’t. Also you stated that we are not an actual company because we are not stupid enough to spend millions of dollars on a building and property to house our plants and supplies. Why would any smart businessman want to start off a business in debt. It would take to many years to even show a profit. I'm not going to get into basic economics with you I think it would be a waste of time. Do you realize that 60% of all business on the internet are home based businesses. Does that make them bad? Of course not, that makes them smart. And to finish we have no record of you purchasing anything from our company ever. If you ever did buy from our company I guarantee you would be 100% satisfied. And for whatever reason you were not satisfied, I would make sure that you were. Because we have no record of purchase from you all I can assume is that you are a competitor who is insecure and jealous of our company’s website. All I can say is that you are going about this the wrong way. You are only dishonoring your self."