The pictures of the water lilies on the site were beautiful and the price was reasonable. I ordered three water lily plants which were delivered Memorial Day Weekend. I opened the package and followed the instructions even though I noticed they were a bit slimey. I waited two weeks and contacted Paul who was quite abrupt, but asked me to give it another couple of weeks--which I did. Still the plants looked sickly and were not only slimey but had developed mold. I again contacted Paul who said he would contact the supplier--he later responded stating the supplier had never heard of such a thing and offered me a 50% refund. When I told him that I would prefer a replacement, he indicated the supplier would decline to do so. Paul's emails were coarse and gave the definite impression he felt I was somehow trying to rip him off. Looking back I feel like I should never had given the company the opportunity to make good on the sale and prob ably should have just disputed the charge. Definitely beware...not a reputable company to deal with. Caveat Emptor!

I have since ordered water lilies from another company which provided beautiful healthy plants and was a pleasure to deal with.

I ordered 30 Japanese Trapdoor snails from them. This is the first 'live' purchase I've ever made. I opted for Next Day Air for the cost of $60.00. As soon as my ordered shipped the seller sent me a FedEx tracking number. It clearly states on the shipping label...2nd Day Service. The cost difference is $25.00 and I won't be home on the expected arrival date. I've emailed the seller and am awaiting reply.

Will be back to change the experience depending on the seller's stance...seems a little shady.

I have been using this website for pond plants and koi for a couple of years now. I would highly recommend this pond and watergarden business to anyone. The main reason I like them is that they will bend over backwards to make things right for you if something gets screwed up. I ordered some Koi last year and one of them was dead on arrival. It was very hot at that time of the year and I think the fish overheated as a lot of them were struggling. I emailed them and they refunded my money for the Koi within 30 minutes of me sending the email. That was the fastest I have ever gotten something resolved shopping online in 4 years.

The have a pretty cool forum too for people to ask questions on and get answers. It is here if you want to see it. //www.pondkoi.com/forum/index.php and they will even let you sell your own koi on there.

Another nice thing is that if you need something and you can't find it anywhere on the internet they will help you find it even if they don't sell it. Who would do that nowadays? I contacted them once for advice on buying the right kind of pond salt for my pond and they told me to get it locally and save money. I found that really refreshing as I didn't even know that what I wanted could be found at Home Depot. PS> Water Softener Salt is what I got. I figured I needed some kind of special salt.

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