Comments regarding Crystal Creek Pond Supply (formerly Pagoda Koi and Pond Supply, LLC)

I found Crystal Creek by a web search, and ordered a large number of plants (60 + 60 snails). I received a very detailed email confirming my order, letting me know how to prep and what to expect when my order arrived. THEN, I found this posting trail on the company on Dave's Garden, and freaked out a little. I emailed the company to check on my order (I never got an order number so I was nervous), I got an immediate, detailed and courteous response back. I ordered late on Saturday, the company ships out Monday - Wednesday...I got my order on Friday in Maryland. (less than 1 week). Everything arrived quickly, the order was complete, and all of the plants were very healthy. Many of the plants were larger than expected. Everything was well rooted. I had instructions for how to handle the live snails. I followed the instructions to get everything into the pond. It's only been a couple of weeks, but so far everything looks great. My experience was very positive, and I will definitely purchase here in the future.

I never post reviews, but wanted to in this case. If after reading all of the reviews you feel nervous, I just wanted to let you know that I purchased in April 2016 and everything was fine. I would purchase again with confidence.

I have ordered online from Crystal Creek for a few years now and have been completely satisfied with their products and service. If I have questions I only have to email Paul and always receive a prompt and courteous reply. The shipments arrive in a timely fashion and in good condition.

I ordered pond plants in July '10, then was out of town for several days during the expected delivery time. Our housesitter received no order during that time. Eventually we discovered that the shipper had been negligent (lazy) in trying to deliver to our rural address. When I contacted Paul at Crystal Creek, he graciously replied with concern for the problem. After waiting futilely for the shipper to resolve the problem of the missing package, Paul refunded my money. Problem solved. I will definitely shop with them next spring to stock my little pond.

This was my first order of anything live. as most people I was skeptical. My plants arrived quickly and they were all very beautiful and healthy. As instructed I took them out of the box immediatly and followed the directions. I am VERY pleased with my plants, and I will continue to use this company. As I said before I have never ordred anything live, but now I think Im going to go pick out some koi!! :)

Healthy plants and larger than I expected. I ordered on a Sunday and had my plants on Thursday. In just 2 weeks, my Dauben lily is blooming and I've harvested 3 babies from the pads. When I opened the package, all of the plants looked as if they had just been pulled out of the water. I can't say enough about these good folks.

I placed an order with your company last week after doing some web research and comparing plants and prices. I found your lilies to be mid-price, some sites offered cheaper plants, some sites had much more expensive prices-all for the same variety of lily. I selected your company because it was closest to me geographically, and because the local pond supply places offered no named varieties of lilies, and their plants seemed stressed to me. Anyway, after placing my order last Wednesday, I found this website and was dismayed to read some of the comments, and I admit I was apprehensive about my order. I didn't need to be-my order was shipped yesterday (Tuesday) and arrived today before noon. The plants were in great shape, and there was no odor of any kind to any of them. I debated about ordering a tropical lily-but I'm glad I did, as its leaves are the most beautiful of the three lilies I ordered. As suggested, I used materials that I have around my home to pot my plants-this is my first pond, and I don't want to spend lots of money on specialty items until I have a feel for how water plants grow. However, I suggest that people use plastic or special baskets as containers. A gallon of mud in a ceramic flowerpot is HEAVY-and was hard for me to handle. I learned my lesson fast-plastic or special baskets from now on. Thanks for getting my order to me so quickly-the plants are healthy, attractive, and if they do well this year you will be hearing from me again next year!

I have been dealing with this company since last year and have had nothing but great experiences with them. Their website is full of helpful information for people who are interested in learning about ponds, pond plants, koi, snails and many other topics. Also, there are a ton of pictures available to get ideas for your projects, which is priceless. I am also a member of their forum and they have given me a ton of free advice, on multiple topics, that I wasn't able to find anywhere else. Plus, I have met several very nice people in utilizing this invaluable tool. I had a serious problem with the koi in my new pond and posted on several forums about possible solutions. They were the only one to ever respond. I hadn't even purchased these fish from them, but they took the time to help me. I find the administration at this company to be very personable and they really try to help in whatever way they can. I want to show my appreciation for everything they have done for me. Thank you very much Pagoda Pond and Koi Supply. I will continue to recommend you to other pond enthusiasts.

last year we ordered Japanese Trapdoor Snails and some other stuff from Pagoda and were completely satisfied with the whole experience, and planned to order again this year However I am very disappointed with wes7639's response.
I as a business person myself understand his anger but his attack on Sara was completely uncalled for. Why didn't he contact her and ask for proof of her purchase and attempt to correct the situation. As for me I will wait to place this years order until I see this situation is cleared up. As a frequent online purchaser I can understand Sara's frustration of trying to settle a problem with a net purchase.

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Hello ench35,

We have no record of Sara ever purchasing anything, from our company. If she did, I would have bent over backwards to help her resolve her problems. She has been contacted and has yet to provide proof of anything. I was not attacking Sara, I was defending my company.


Regards

Wes7639"