Comments regarding Van Bourgondien Dutch Bulbs (dutchbulbs.com)
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Rating | Author | Content |
Negative | BigDog57 (1 review) | On May 10, 2024, BigDog57 wrote: I have placed orders with them for several years. Mostly Big Orders of Dahlias, Glads, and Begonias to make hanging baskets. Quality has been hit or miss at times especially with the begonias. Most of the Dahlias do wll and price is better than other sources, but now and then get moldy roots. |
Neutral | pastapicker (4 reviews) | On Apr 1, 2021, pastapicker Columbus, OH wrote: My experience with this company has been mixed. Over the years I have been able to order things at a very good price, and generally have received things in good condition, well packed and well labeled. Also, when I have reported something as not up to snuff they have sent a replacement without quibbling. A couple of times an order has gone out of stock before my order was processed, and the notification and refund was prompt. The Martha Stewart Daffodils that I got from them have been beautiful and are performing excellently. |
Negative | lisaaz (1 review) | On Mar 26, 2021, lisaaz Phoenix, AZ wrote: I placed on order 9 nine days ago and never received any shipping information nor have I received my product. I have now called several times and get people from the Phillipines that speak horrible english. The first person said there was nothing they could do then when I asked for a supervisor they said they would assist with "expediting" the order. Then when I called back they said I had to pay a "rush fee which I gladly paid in order to get my product. An entire week later I still have no shipping information nor have I received any product. When I called again I get someone else from the Phillipines who said there is nothing they can do. I ask for a supervisor or manager and he tells me they don't have any and it is not an option. Then I tell him just to cancel my order and he says that is not an option either:( I will be reporting this to my credit card company as a scam company and fraudulent charge. Their "guarantee" means absolutely nothing. I am not sure how this company actually stays in business?! The website looks beautiful and professional but they are quite the scam. Wish I would have checked for reviews prior to ordering:( |
Positive | chaznsc (2 reviews) | On Mar 25, 2021, chaznsc North Augusta, SC wrote: I was very hesitant to order anything from these folks based on the reviews on Davesgarden.com, but did decide to take a chance. I ordered a number of varieties of Tulips, some Grape Hyacinths, Several Crocus, and some others I cannot name. |
Negative | mdjgutie (1 review) | On Mar 20, 2021, mdjgutie South El Monte, CA wrote: I ordered some bulbs, expected a delay because they'd be shipped in "Spring" and went back and ordered some ferns and flowers. |
Negative | Judy14603 (1 review) | On Oct 21, 2020, Judy14603 Bronx, NY wrote: I ordered bulbs over two weeks ago and am now being told that they are "still growing them" (??) and won't ship for another two weeks and then it will be two weeks for delivery. That will be too late for me to get them into the ground. I wonder whether what they offer is even in stock. I'm hoping I can find bulbs elsewhere and then will cancel this order. |
Neutral | jane1989 (2 reviews) | On Jul 18, 2020, jane1989 Amsterdam, Netherlands wrote: I would like to order bulbs from this website, but I am not sure if they are related. |
Negative | xpid7 (2 reviews) | On Jun 18, 2020, xpid7 Saint Louis, MO wrote: Placed order and paid with credit card on June 2. Received acknowledgment on June 2. On June 8 received email that order was placed on hold because I did not pay although my credit card was charged. I have sent emails to firm with info the order was paid but never received any return correspondence. I have received several emails regarding expected ship dates. Also receiving emails stating items now no longer in stock. Absolutely terrible customer service as they do not return any emails. Will never do business with again. |
Positive | cwalke (19 reviews) | On Apr 2, 2020, cwalke Longview, WA (Zone 8b) wrote: Have ordered from this company on and off for many years with no problems. Recent ordered some Oriental poppy roots and an ensata iris; both were bareroot, which I understood |
Negative | lovelyflower001 (2 reviews) | On Jul 5, 2019, lovelyflower001 West Haven, CT wrote: Placed an order ion April 2019. Waited one month with no shipping. Called customer service, answered by a rep who didn't speak English very well. I was told that I can't cancel the order, that my order was "guaranteed" shipped the next 2 days. There was no show. Order arrived the next 3 weeks after I spoke with the rep, in June 2019. Planted them and more than half are dead (didn't grow). Send email to customer service multiple times, no respond. Please STAY AWAY from K Van Bourgondien. This company is very SHADY. |
Positive | EliaH (1 review) | On May 19, 2019, EliaH Hillsville, VA wrote: Over 5 years and we have experienced no problems at all with this company. I also have received bare roots that look like sticks, but planted them and they performed just as they should. If bulbs are received to early for planting, and they are packaged in plastic, i remove them and place them in paper bags and store them in a cool dry place. This is also how i handle tubers and bulbs when i am thinning out a bed. The tubers and bulbs hold just fine until i am ready to plant them. |
Negative | SeattleSun (2 reviews) | On Apr 25, 2019, SeattleSun Seattle, WA wrote: They did not hold my order until planting season. They shipped it in mid February with 16 inches of snow on the ground. Therefore, everything had to go into storage. 3 weeks later I was able to plant or pot up some of the items but many did not survive, possibly due to storage time. A few weeks later I was able to plant the rest but many had rotted. |
Positive | Beanie45 (1 review) | On Mar 27, 2019, Beanie45 Elkins Park, PA wrote: I placed my order with van Bourgondien before I read the reviews on Dave's Garden. Needless to say, I was very dismayed at all of the bad reviews and was prepared for the worst. Well, it never happened. My order of 3 Cimicifuga Brunette arrived in a timely way for my zone and the bare root plants were huge and healthy with many sprouts. I don't know if I got lucky or van Bourgondien has heeded the many bad reviews and gotten their act together. I will definitely order from them again. |
Negative | zigzag64 (1 review) | On Dec 22, 2018, zigzag64 Oakland, OR wrote: When I ordered I was told my bulbs would be sent two days after |
Negative | skye12 (2 reviews) | On Dec 7, 2018, skye12 New York City, NY wrote: Placed a very large order of fall bulbs over the summer. Bulbs arrived in a timely manner and were of decent (not excellent) quality. Some mold, and a smaller size than I'm used to for tulips, but the price was reasonable, so I wasn't disappointed. When things started to go on sale in early November, I decided to order some allium. It is now December and they haven't arrived, but it is too late to plant. I emailed their customer service 11/25 to inquire, and they told me they were scheduled to ship 11/29. Yesterday dec 6 I emailed again as I have not recieved any shipping info, asking them to kindly refund me since they were clearly unable to fulfill my order, and they responded saying that they couldn't refund it because they would "probably" be shipping out over the next few days. If reselling bulbs is your whole business, shouldn't it be reasonable for customers to expect that you'd at least do it with a minimum of competence? There is no way these bulbs will thrive with such a late planting, and it is obvious that they sold me a product that they didn't have in their inventory. Oh well- back to a more reputable source next year :( |
Positive | hlthcr2000 (3 reviews) | On Nov 15, 2018, hlthcr2000 Chadds Ford, PA wrote: After reading the many negative posts, I was afraid to order but decided to try a few varieties. My narcissis came today and I immediately placed a second order. N. Martha Stewart was the smallest of the bulbs but it is impossible to find and usually expensive so I am OK with that. N. Sinopel and N. Chapelet were most all double nosed bulbs. |
Negative | 5bee (1 review) | On Oct 30, 2018, 5bee Pittsford, NY wrote: Ordered my bulbs on Oct 13, and was noticing they they wouldn't be shipped until the 24. Then, when I emailed asking to please rush, they were polite and re-assurring, only to have the order planned for the 26.. Today is Oct 30, and they still have not been shipped. Meanwhile, I have lost 2 weeks of forcing time, and numerous chances to buy locally at 50% off due to it being lat in the season |
Negative | wefarmasmidgen (1 review) | On Oct 14, 2018, wefarmasmidgen Deer Lodge, MT (Zone 3b) wrote: Ordered bulbs in the spring. Received mid-October; too late for this area of the country as a rule, but this has been a better year than many and I was able to plant what I could on a nice day one day before the snow flew in. I have to say I'm impressed with their math skills - there were exactly the correct number of bulbs in each bag. Unfortunately, too many of the bulbs were undersized and/or rotten/molded. I have a letter going back to vanBourgondian Monday expressing my displeasure and disappointment. |
Negative | springmeadow (2 reviews) | On Oct 6, 2018, springmeadow Erda, UT wrote: Shipping times are horrendously slow despite ordering months in advance. Customer service = diversionary talking points and not any taking responsibility to meet customary expectations for a nursery business that ships products out to customers. |
Positive | Spaghetti007 (1 review) | On Aug 26, 2018, Spaghetti007 Cincinnati, OH wrote: I ordered several types of dahlias and although they did take a while to arrive, it was worth it. The tubers appeared healthy. I planted them soon after receiving my order and they have grown into the most lovely and healthy plants! I am very happy with my purchase and would buy from this company again due to the quality of the product and the beautiful options I had to choose from. I wish I could post photos of the plants and flowers- they make me smile almost every day. |
Positive | Suze1 (6 reviews) | On May 17, 2018, Suze1 Dodge Center, MN wrote: This year has been a learning experience for me in terms of which catalogs to order from and which to not. Van Bourgondien is a definite "do order." |
Positive | dacoitdan (11 reviews) | On Apr 15, 2018, dacoitdan Lanexa, VA wrote: I received my first order about a month ago. Karma dahlias and Crinum bulbs. The order arrived right on time and healthy bulbs. I have since made a second order and received it for Dahlias and Crinum. Same smooth result. Good prices, fast shipping and quality product. I would recommend this company. |
Negative | Blumenfrau19 (1 review) | On Mar 18, 2018, Blumenfrau19 Beverly, MA (Zone 7a) wrote: When I ordered gladiolus and arum bulbs, I called to express concern about the early delivery date. Was told the the March delivery date was when the bulbs shipped from Holland, not Ohio. Well, my Bulbs arrived on March 15th and I have 8" of icy snow on the ground with night temps of 13 degrees! Who knows when I will be able to get these into the ground and how long I will be able to store these without mildew or dehydration. I was not offered a delayed delivery date. The bulbs seem plump now, but I resent being sent bulbs too early for planting and making me responsible for storage until I can plant. The instructions say to plant the bulbs immediately upon arrival. How am I supposed to do that with frozen soil? I anticipate the company saying they sent viable bulbs (which appears to be true) but ending up with rotten or dried out bulbs. So why can't they store the bulbs and send them at a reasonable planting time? I won't be ordering from this company again. |
Negative | plover12 (6 reviews) | On Sep 30, 2017, plover12 Grand Marais, MI wrote: This is the second time I have ordered bulbs from this company and my experience has been poor in both cases. Last year it took them almost a month to ship my order because they said they were moving their warehouses. |
Positive | GardnerGreg (4 reviews) | On May 31, 2017, GardnerGreg Norwalk, CT wrote: I placed a very large order with them this spring, mainly perennials but also some bulbs. I ordered in early Feb and they shipped promptly, which is less than ideal. I was able to store the plants until spring but I will wait a little longer before placing my order next time. The plants all had very good root systems; the dahlia's were some of the largest I have seen and definitely the cheapest. A few plants didn't come up (i'm not going to complain if I get 4/5 dahlias but none of the heuchera came up) however, their customer service was US based and very easy to deal with. I was promptly refunded and just placed another order with them. They have a pretty wide selection and if you wait for a 50% off sale they are the cheapest by far. I will be back next year for my spring bulbs. |
Negative | Georgiamom (1 review) | On May 24, 2017, Georgiamom Atlanta, GA wrote: I don't even know where to begin. My first order from this company was worse than dealing with my local DMV or cable tv company. I would NEVER order from k. van Bourgondien again; I just wish I had read these Daves Garden reviews first. I would concur with everyone else who has written about the company's failure to ship, and complete and total lack of communication! |
Positive | ncbill (11 reviews) | On May 11, 2017, ncbill West Jefferson, NC wrote: Posted on June 14, 2015, updated May 11, 2017 On May 11th, 2017, ncbill added the following: Whatever Van Bourgondien is doing, they should teach the rest of Gardens Alive! how to do the same. I ordered from Van Bourgondien, Michigan Bulb and Breck's about the same time. I have received the VB order, placed a second order (which has shipped and is due for arrival in a couple days). Breck's has not yet shipped, and Michigan Bulb has just now completed the first order. Very pleased with my order. Bareroot Hostas were beautiful and large, same for Daylilies. Cyclamen bulbs were a nice size and seem "fresh". Crocosmia bulbs a little on the small side, but at the bargain price, no complaints. Everything was nicely packed and labeled. I continue to recommend. I am about to place my third order for this season. |
Negative | LilBlossom (1 review) | On May 4, 2017, LilBlossom Bolingbrook, IL wrote: I ordered some Vermeer Calla lillies from them. I purposely had a small order, to get familiar with the company before placing a larger one. The lillies arrived towards the end of April, and the bulbs were all soft, and some even rotten. I immediately called, and they said they'd send out some more lillies, free of charge. I was impressed at how they didn't argue with me, and last Friday they were sent to Fed Ex. Delivery was scheduled for tomorrow, however, they arrived today. |
Negative | reeve1 (59 reviews) | On Apr 15, 2017, reeve1 Plano, TX (Zone 8b) wrote: Posted on April 14, 2015, updated April 15, 2017 On April 15th, 2017, reeve1 added the following: I used to do business with these people because they would respond and eventually I would get my plants or my money returned. But, now, they don't even respond to customer inquiries or problems. These people hide behind closed doors now and still send the pathetic, broken, dead plants! Done! |
Neutral | dgrhosta (7 reviews) | On Apr 2, 2017, dgrhosta Marietta, GA wrote: This company had an excellent deal on Itoh peonies and upon reading the info there was to be at least 2 to 3 eyes on each tube or plant so I ordered 4 of these and was told that they would be delivered by April of 17 . |
Positive | Sterling1940 (5 reviews) | On Mar 1, 2017, Sterling1940 Talent, OR wrote: We moved to Oregon recently and I am in the process of rehabilitating the somewhat neglected, depleted garden. Last year I bought a few Summer bulbs from Van Bourgondien and was delighted with the results. I went all-out for this coming Spring. In a series of orders, I wound up planting 550 bulbs from this company. Many varieties in lots of 25. |
Negative | Gardener21 (1 review) | On Aug 30, 2016, Gardener21 Randallstown, MD wrote: Perhaps it's unfair of me to say something at this late date, but many years ago I ordered some "on sale" Thalia daffodils and lycoris squamigera from Van Bourgondian. When they finally came up, the leaves on both species had "snowflake-like" white spots on the leaves. I had never seen this before. The foliage was weak, they did not thrive or bloom well, and after researching the issue on the web, I found out that these were virus-infected, and would never do well. To keep them from spreading virus to the rest of my daffodils and lycoris, I ended up having to dig up every one of those bulbs from Van Bougondian and dispose of them in the trash. I thought, how reprehensible of Van Bourgondian to offer up diseased bulbs as sale merchandise! The daffodils I have purchased before and since from OTHER suppliers have done very, well, thank you, but I swore right then that I would NEVER again order from Van Bourgondian. And I haven't. They lost me as a customer forever. |
Positive | KeweeGardener (2 reviews) | On Jul 27, 2016, KeweeGardener Lake Linden, MI wrote: I ordered before checking reviews, because the selection and prices were promising. Then, I got worried after reading reviews. I received bulbs in a timely fashion and in good condition. I planted them, but 99 of 100 freesia failed. I emailed the company and received immediate response. They refunded my purchase price and shipping for the freesia. I also received a well worded apology and assurance that if anything else fails that I should email them again. I will definitely order again!!! |
Negative | colorecho (8 reviews) | On Mar 2, 2016, colorecho Stamford, CT wrote: I placed a few medium size orders for last season from this company and there were several problems. Of 5 Lilium 'Landini', 2 were the beautiful black-purple Asiatics, but 3 were much taller gold and orange inverted blooms, clearly the wrong bulbs. Another more subtle issue was the Lilium 'Trebiana', offered as pale greenish yellow, but was instead a bright true yellow. I emailed them 3 times, once even including a picture of the incorrect 3 Landini bulbs. They never responded at all. |
Positive | Stinky111 (1 review) | On Feb 22, 2016, Stinky111 Jersey City, NJ wrote: Hi Folks, |
Negative | sagebird (5 reviews) | On Nov 18, 2015, sagebird Laramie, WY wrote: Ordered bulbs beginning of sept. Bulbs est delivery by end october. Still havent received all order and now NOV !8 ground is very frozen solid with inches of snow. Weather colder and colder . How am i supposed to plant bulbs . VERY crazy delivery - one package after another randomly and very LATE. I am avoiding in future . |
Negative | katesflowers (1 review) | On Aug 25, 2015, katesflowers Columbus, MI wrote: Negative experience. I ordered 4 different bulb collections 5 days ago and was told they would all be shipped in 18 days; no back orders. My credit card statement arrived 3 days after my order was placed with the bulb transaction charge. I had not received my order. I contacted van bourgandian, and was told they had a new policy of immediately charging the credit card, even if the order will not be completely shipped until 6 months later, which, oh-by-the-way, I'd have to wait until spring for part of my order. I have ordred from the van bourgondian company for years, they'd never charged prior to shipping, what's up? Oh, didn't you know, van bourgondian sold out to gardens alive. A company i would never have done business with if i had known. |
Negative | blancalj (1 review) | On May 10, 2015, blancalj West Des Moines, IA wrote: Years ago, when I was an active IA State Ext Master Gardener, I purchased from K.Van Bourgondien often and until recently had some of their excellent bulbs. When I decided to replace my dahlias,tuberose, freesias, lilies and glads I did not hesitate to order from them. The prices are good and they arrived promptly, the lilies and glads were wonderful, the freesias ok but the dahlias and tuberoses were sad! The 10 dahlias I received might have had 3 viable pieces, and the tuberoses looked chewed on! |
Negative | wallyg (1 review) | On Oct 20, 2014, wallyg Lone Tree, CO wrote: I ordered bulbs most of two months ago. Finally, they sent email and told me this order was canceled. No substitute items was mentioned. |