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Comments regarding Herter Nursery

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7 positives
No neutrals
5 negatives

Comments:

RatingAuthorContent
Negative Ncnativefan
(3 reviews)
On Nov 10, 2014, Ncnativefan Charlotte, NC wrote:

It takes a lot for me to post negative comments. I waited an entire year to see if I was still upset and I am. Last year I ordered 10-12 maples. The only reason I ordered from them was they had 2 rare varieties I wanted. Shipping and communication was a nightmare. When I finally got the plants after they were "missing" for several weeks I discovered the tree tags and labels were written in magic marker on paper which got wet and ran everywhere so it was not legible. WHAT IRRITATED ME THE MOST WAS THE TWO MAPLES I WANTED, WHICH WAS THE SOLE REASON I ORDERED FROM THEM, THEY WERE OUT OF AND THEY SUPPOSEDLY SUBBED "OLDER AND LARGER TREES" IN PLACE OF THE TWO RARE TREES I ORDERED. THESE WERE NOT REPLACEMENT TREES, THEY SIMPLY JIPPED ME TWO TREES AND SAID THEY GAVE ME LARGER TREES ON TWO OF THE VARIETIES I ORDERED. THEY DID NOT WARN ME OF THIS, I FIGURED THIS OUT ON MY OWN AS I IDENTIFIED THE TREES THAT WERE LABELED IN INK THAT RAN. I have ordered from many nurseries and have never dealt with such amateurism or been blatantly ripped off. All they seemed to care about was this Christmas tree farm they gave excuses as to why the Japanese maples were late etc.


On Nov 10, 2014, Herter Nursery responded with:

"On Nov 15, 2014 8:25 PM, Herter Nursery responded with:

I am very sorry about this issue, and had thought we had been resolved, as this was over a year ago, and i had not heard anything else. We are a small family owned nursery and do our best to not sell a maple we do not have. However, sometimes when we pull the maples to ship, they may not look A+, so we prefer to refund, or send a replacement. I am sorry you were not happy. Please contact me and i will take care of it.

On another note, we have sold tens of thousands of japanese maples, and do our own grafting and growing. My wife and I have processed thousands of orders. FOR ONLY THE NEGATIVE FEW TO BE LISTED ON THIS SITE IS NOT FAIR AT ALL. FOLKS SEEM TO ONLY TAKE TIME TO LEAVE A NEGATIVE REVIEW AND NOT THE 1000'S OF POSITIVE TRANSACTIONS. FOR THAT I HAVE NO USE FOR THIS SITE. "


Negative LTMark
(1 review)
On Aug 5, 2012, LTMark West Brattleboro, VT wrote:

I ordered a tree 7/12/2012 over the internet from Herter Nursery.
7/16 Herter processed my debit card for $70.
7/19 I called asking when it was shipped and was told it was shipped 7/17 or 7/18 (when it should have been shipped on the day the debit card was processed or earlier!) They said it was shipped USPO Priority (2-3 days).
7/20 I e-mailed them asking when it had gone out. Did not get an answer. After a follow up e-mail, I was told there were delays "because of the heat" and that they were going on vacation.
7/21 -- they went on vacation for a week. After several more e-mails pressing them to give me a date when it would be shipped, John Herter said it would be Monday 7/30.
8/2 -- the tree finally arrived.
I consider it an unethical business practice to take payment without shipping. Also, I was not given truthful or accurate information when I followed up. I will not order from them again.

Negative Marchela
(1 review)
On Sep 22, 2011, Marchela Long Island, NY wrote:

I finally decided to write my own review. I purchased many 1yr graft. Japanese maples from this company thru e-bay a couple of years ago. I was bidding for 2 weeks and finished purchasing in mid October. The trees were not shipped until the end of November, and when I contacted the owner, the excuse was that he was busy with preparing the Christmas trees. My JM trees arrived dormant, but in very good condition, and I was happy until the Spring. When the leaves appeared I realized that almost 30% of the trees I purchased (5 trees) were clearly mislabelled and of course these were the most expensive and rare varieties. Twice I sent an email to the company and didn't get any reply. Never purchase dormant trees from them!

Negative richardbeasley
(7 reviews)
On Jun 13, 2006, richardbeasley Richmond, VA wrote:

I received a tree in deplorable shape. The bark was scared from top to bottom. There were few leaves which quickly burnt off in only morning sun.
I was not informed of the condition of his trees before it arrived, I was not given an option to reject the tree for another. However, under my care it has grown new leaves, albeit a lost of at least a year or more growth will be lost. I have this tree in nothing less then a veritable ICU with IV and oxygen. My wife called it my Charlie Brown Christmas tree and it looked worst then that. Herter need to slow down or get his act together and care about his product and customers.

Negative Meredith79
(8 reviews)
On May 10, 2006, Meredith79 Southeastern, NH (Zone 5b) wrote:

I ordered 2 butterfly bushes from Herter nursery. They had a rare bi color available that I have only seen available on one other website. They arrived promptly but looked like a couple of 3" tall single stem dead sticks. My husband made fun of me for ordering them. They included a letter saying they are shipped dormant, so I hoped for the best. I know butterfly bushes are late to brake dormancy but these just seem dead. My two bushes (sticks) only cost $15 with shipping, so I'm not even going to bother complaining. I saw butterfly bushes in home depot a week ago and for $10 you get a 3 gal. pot with a good size bush starting to grow out from the past seasons growth. So I'm using this as an indicator that if I have no signs of life yet, I'm probably not going to.