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Comments regarding Chocolate Flower Farm

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8 positives
No neutrals
2 negatives

Comments:

RatingAuthorContent
Negative maxluke
(1 review)		 On Jul 21, 2016, maxluke Saint Louis, MO wrote:

Posted on July 16, 2016, updated July 21, 2016
I am very disappointed in my experience this year. I have been ordering from this company for years and have had very good experiences, every year. This year is different. I ordered in January 2016. I received my seeds pretty quickly. My total order was charged at the time of the order. I receive newsletters so I saw that my chocolate Dahlias should have shipped in April. They did not.

In May I emailed the Chocolate Flower Farm and asked about not getting my dahlias. I also ordered Cosomos which were to be shipped in May. I hadn't received either. The same day, Marie from Chocolate Flower Farm emailed me back and said she had hired helpers to ship the dahlias and they must have missed mine. They were out so I was supposed to get a $22 refund. She said my cosmos were being shipped in the next week or so.

On May 29 I emailed Marie again. No credit and no cosmos yet. By June 20 no response, so I emailed her again.Finally on June 29 I got a response that she was sorry and would take care of the credit and shipping the cosmos with an extra the next day.

On July 10th I emailed her again because neither the credit or the cosmos had been taken care of. On July 10th she said she would take care of it the next day. It didn't happen.

I ordered and paid 6 months ago. I am owed for both the cosmos and dahlias. Lots of promises and I truly wanted to believe her because her plants are beautiful.

On July 21st, 2016, maxluke added the following:

Just an update. I did receive the cosmos on July 21st and a refund for the dahlias. Problem is, it's the end of July!! too many emails had to be sent to get this resolved. At least she resolved the issue. This experience was not good so I'm leaving the rating as is.
Negative mrs_colla
(29 reviews)		 On Apr 23, 2013, mrs_colla Marin, CA (Zone 9b) wrote:

Posted on May 11, 2010, updated April 23, 2013
Posted on February 9, 2010, updated May 11, 2010
Posted on March 15, 2007, updated February 8, 2010
I spoke with Marie on the phone; she is the sweetest lady!!
I ordered plants, they came fast, they look great, big roots filling up the pots. Great packing, fair price too, and unusual collection of plants! Highly recommend this nursery.
She sent a candle as a gift too, I love surprises!

I can't wait for April, when more plants will be available, I will be ordering again!!

Christie

On March 14th, 2008, mrs_colla added the following:

Although the plants offered are amazing in quality and many of them cannot be found anywhere else, I would like to point out one thing.
I ordered my plants in February and they won't ship until April. But my credit card was charged right away, months before I will see my plants.
When I contacted Marie, she wrote back promptly saying they charge the money at the time of the order to ensure you will receive the plants, because they sell out quick, as kind of an assurance you will get the exact plants you ordered.
If you don't like this approach, be forewarned.
On May 10th, 2008, mrs_colla added the following:

My plants came, packed better than any other company!
They are all beautiful, except for one that was on the mini side.
I do trust Marie's plants however, they always grow!
This little one got eaten by snails, so it's gone, but that was my mistake for not putting Sluggo around it.
Will buy more plants, they have a wonderful collection!
On May 15th, 2009, mrs_colla changed the rating from positive to negative and added the following:

This lady has the most wonderful collection of plants, honestly.
BUT she charges plants when you order, and next you have to wait sometimes 6 months for the plants to be shipped! I can do better things with my money in 6 months.

Two weeks ago she emailed me to let me know she was going to ship the next day or so.
A week went by, no plants. I had made preparations for the plants to get here, it is already warm where I live.
No response from her to my email.
Again I wait. Another week went by without plants.

I waited longer than I normally will. When a vendor says they will ship I EXPECT a shipment. When a vendor becomes incommunicado I cut the cord.

I asked for a full refund.
On May 16th, 2009, mrs_colla added the following:

Marie emailed me a very sweet email. She is a sweet lady. She explained how a re-run on a TV show and in a magazine made the orders too big to handle.
I can understand that. But if you grow you must hire more people to take care of all the orders.
She promised me a refund.
There are no hard feelings, and I know Marie is working really hard, but the result is the same for my anyhow; no plants!
On February 9th, 2010, mrs_colla changed the rating from negative to neutral and added the following:

I got the refund, in a timely manner, thank you.
On May 11th, 2010, mrs_colla changed the rating from neutral to positive and added the following:

Marie works her fingers off, she deserves a positive, even if I didn't get my plants when I wanted. Admitted, there are more people in the world than me :-)
On April 23rd, 2013, mrs_colla changed the rating from positive to negative and added the following:

The wonderful selection makes me go back, and then the same thing happens: the credit card gets charged, the plants don't arrive in months, I inquire, get no reply, I wait some more, get mad, after all, they are sitting on my money and I have gotten nothing in return, and I cancel the order and wait for the refund. I believe Marie works very hard, but there is always an excuse as to why it didn't go as planned, and that's just not right. I cannot under perform in my job time after time because of a myriad of excuses. It is a business, deal with it or close.