Comments regarding Bonnie's Plants

I am looking for a particular Nelumbo nucifera and was happy to find it on Bonnie's Plants' website. Eventually I discovered the statement: we are not selling lotuses in 2019. So I phoned and got a very snarky person (Couldn't tell if it was male or female. No name was offered.), who said they only ship in January and February. I suggested that they say this on the website, rather than push potential customers away. I was told that the website does that. I said that was the point, the website needed to be changed. He/she went railing on, as if it were my fault that their business practice is not obvious. I won't buy anything from them.

"On May 17, 2019 1:27 PM, Bonnie's Plants responded with:

What part did you not read on my website ???

"Lotus: We will not be selling Lotus in 2019"
Oh and missed this line below too!

"Lotus are only shipped January - March or until we sell out"

I put it the above lines in quotes so you do not miss it
The above IS ON every page of Lotus. Maybe you should go back and read my page again?

You were rude and tried to tell my how to run my 19 year old website!
And then you slammed the phone down on me.
If I had them, I would not have sold them to you anyway! Because I only sell to those who can read and understand direction

Bonnie is not a nice woman. She sent me something I did not order and harangued me over the phone because I opened the package. She threatened to not send me my order. Not unhappy with her product, which eventually came, but unhappy with her lack of civility.

"On Jun 21, 2013 6:25 AM, Bonnie's Plants responded with:

I did accidentally ship the wrong order but I emailed and called and asked that he refuse the package so it would come back to me. He opened it anyway and decided he liked and decided he would just keep it. He replied he is not required to return items shipped to him accidentally. First time in 30 years I have come across a totally dishonest person. The other items were shipped the first Monday after payment was received. I clearly state that live plants ship every Monday and Tuesday ONLY!"

Says she stands beind her plants but she does not. The plants arrived in terrible condition and I am in the same state she is in.

First tried to reach her by phone but she gets angry and doesn't want anyone to call her. Now I find that she is running this business out of her house. I wonder how you get a nursery certificate for legal inspected aquatics at a residential address? I bet you dont so the only thing alive in my pond now is some duckweed that came attached to the plants.

So very upset!!!!

Beware!!!

"On Aug 9, 2011 1:55 PM, Bonnie's Plants responded with:

Our farm is also our residence and yes we do have greenhouses on the property. My NC license number is 5856 and I am licensed and inspected by the Department of Agriculture. So please get your facts straight before you post that I am not licensed and inspected. My inspector is Wayne Packard and he was just here last week. And if you email me, I will provide the inspector's phone number.

We do not have a phone in the greenhouse. I spend all daylight hours there taking care of the plants and koi we breed and sell. I do come up to the house to use the rest room. The huge fans that run in the greenhouse makes for too much interference on the phone line. AND I do stand behind what I sell, too bad you did not get in touch with me first.
So are there any more lies you care to tell?"

I am disappointed with the lack of resolution for a lotus tuber damaged during shipment. I did not receive a replacement or a refund and finally gave up. Next year I will order from a different vendor.

"On Feb 25, 2009 11:36 AM, Bonnie's Plants responded with:

Email me your full shipping information and I will send a replacement.
I do stand behind what I sell

bonniehale@charter.net"