Comments regarding Polymers, Inc.

I tried to order a 10 lb bag of Watersorb directly from the company and approximately 2 weeks after placing the order, and receiving 2 e-mailed receipts confirming that my order was received, I got an e-mail from the company stating that “Your order was caught by the spam filter and not discovered until today!” I was told that this problem is why they ask all customers to contact the company if they do not receive a shipping confirmation within 24 hours.

I responded that it seemed incredible that e-mails generated by their own website are tagged by their own spam filter and it took 2 weeks to find the error. I asked them to ship the product in an expedited manner. The response was to ask if I wanted the order cancelled. I was told that this only happens twice a year and “It is a shame you didn’t contact us when you didn’t receive your tracking within an acceptable time frame.”

I cancelled the order and ordered an equivelant product from another company.