Comments regarding Horizon Herbs, LLC
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Comments:
Rating | Author | Content |
Neutral | rmoote (1 review) | On Nov 30, 2013, rmoote WEST ROXBURY, MA wrote: Posted on November 29, 2013, updated November 30, 2013 On November 29th, 2013, rmoote added the following: I just got further down into my credit card bill - instead of refunding money on my credit card, they actually charged me again for the entire original order from last June! Now I will have to call them again and try to straighten this out. Not a good company. On November 29th, 2013, rmoote added the following: I just got further down into my credit card bill - instead of refunding money on my credit card, they actually charged me again for the entire original order from last June! Now I will have to call them again and try to straighten this out. Not a good company. On November 30th, 2013, rmoote changed the rating from negative to neutral and added the following: Today before I ever got around to calling them I got a phone message from them saying they had refunded the erroneous charge and to call them back to get the refund for the June order. So apparently someone is monitoring these posts and taking action based on them, which is impressive. On Nov 30, 2013, Horizon Herbs, LLC responded with: "On Nov 30, 2013 10:30 AM, Horizon Herbs, LLC responded with: Hi this is Richo, owner of company. All I know at this point is customer was sent plants in fine condition and apparently was unable to keep them alive. When I heard about it, I suggested that we refund her for plants that did not make it. It takes at least three days for refunds to show on the statement. I do not think that we "charged her again" for the plants. However, for sure, we'll look into it and make certain that this was a refund. We don't want to cheat anybody. Dave's garden is not a good venue for working out customer complaints--you can just call us with your concerns (but not on thanksgiving). Our phones are answered 9-5 m-f pacific time at (541) 846-6704. On Nov 30, 2013 12:04 PM, Horizon Herbs, LLC added: OK, customer service got back to me. They've been trying to reach you for weeks--e-mails not returned, phone messages left unanswered. Please give them a call at (541) 846-6704. They need your credit card number in order to process the refund. Sorry about that, its just the reality these days since we don't keep your card number on file. |
Neutral | phillip57 (15 reviews) | On Sep 27, 2010, phillip57 Taos, NM wrote: I've never purchase anything from Horizon herbs, but they’ve purchased alot from me in the past 5 years; hence, it would be reasonable to assume that if people are happy with their products and services River’s Source Botanicals could be considered some small measure of their success; Unfortunately, the owner, Richo, recently posted a negative report about my business here on Dave's Garden site, saying I a paranoid person suck on some bank address verification system that showed his address as incorrect, and therefore canceled his credit card payment. In truth, I had been canceling his credit card payments for the past 2 years, which he was always good natured about it and sent payment by money order. But now he's unhappy with this arrangement. A review of Horizon herbs ratings here on Dave’s garden site shows he's received more negative reports in the past 6 months than I've received in the past 6 years. On Sep 27, 2010, Horizon Herbs, LLC responded with: "On Sep 27, 2010 1:26 PM, Horizon Herbs, LLC responded with: Since Phillip hasn't ever purchased anything from Horizon Herbs his comments would have been more appropriately addressed as a rebuttal to the negative vote I gave to River's Source, not a neutral vote here at Horizon Herbs. We were in the habit of purchasing Trichocereus seed from River's Source and have since found another supplier (who grows his own). The ordering process with the new vendor has been friendly, smooth and reliable, so we have moved on and have no further issues. " |
Neutral | beesomg (2 reviews) | On Jun 20, 2010, beesomg Pico Rivera, CA wrote: There's been successful germination on seed packets that have been opened and planted so far. However, be a bit realistic on which seeds you can care and grow for(some maintain specific caring conditions and actions before germinating). Also, some plants are quite lethal. Before considering on planting aconite, I decided to look at the toxicology report. Though it wasn't stated on the seed section of the website, a few pricks from the leaves are quite fatal(threw the seeds away). Other than that,I'll most likely be shopping there for the rarity and variety of the seeds. On Jun 20, 2010, Horizon Herbs, LLC responded with: "On Jul 1, 2010 9:36 AM, Horizon Herbs, LLC responded with: Don't believe everything you read on the internet. Aconite leaves are soft and forgiving--they have no pricks--so the advice that caused you to throw away the seeds was given by someone who hasn't a clue. We always recommend getting advice from folks that have genuine experience. Richo On Apr 2, 2011 9:31 AM, Horizon Herbs, LLC added: wow, threw the seeds away. wow. unbelievable!" |
Neutral | mattm102 (1 review) | On Apr 22, 2010, mattm102 Decatur, GA wrote: Posted on April 15, 2010, updated April 22, 2010 On April 22nd, 2010, mattm102 changed the rating from negative to neutral and added the following: Quick update: After posting, I rec'd a phone call from Richo who explained that individual who handles web inquiries had been ill and apologized that no one responded to my phone call / email. He provided an expected ship date and offered to cancel the order if I was no longer interested. I went ahead with the order - Richo then emailed me again a few days later with tracking numbers and some care instructions to help the plants recover from the shipping stress. Thanks guys! On Apr 22, 2010, Horizon Herbs, LLC responded with: "On Jul 5, 2010 7:25 AM, Horizon Herbs, LLC responded with: The customer failed to give us his e-mail when ordering online, which meant he couldn't be contacted. Please everyone remember to give us your e-mail address!" |