Comments regarding Grass4sale.com
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Comments:
Rating | Author | Content |
Negative | taylo154 (1 review) | On Jul 1, 2016, taylo154 Round Rock, TX wrote: This is the most poorly running & customer unfriendly company I have every dealt with EVER!!!! If you are reading & are questioning whether I am a disgruntled unique case, let me explain why you should never deal with them. By the way, if you read other reviews they have very similar experiences also: |
Negative | BrettC5 (1 review) | On May 5, 2016, BrettC5 Phoenix, AZ wrote: I ordered 120 St Augustine plugs from these people. Plugs were thrown into two boxes. They were not in containers and the end result was smashed plugs. Looked like they threw some grass and dirt in a box. They said they would ship on a Monday to avoid delays in transit. When i found out on Tuesday morning they did not ship Monday, i cancelled my order. Too bad, plugs already shipped, you can not cancel they said. Lie Lie Lie! Order shipped out Wednesday evening. Plugs sat at UPS over the weekend! Just what they said they would avoid by shipping on a Monday. Majority of the plugs were dead or smashed! Couldn't even tell if i got 120 plugs. Don't order from these crooks. |
Negative | RayPR (1 review) | On Aug 20, 2015, RayPR Atlanta, GA wrote: I ordered sod to be delivered and installed at my house in Sandy Springs GA. It was deliverd late and I was charged $2849.48 instead of $2410.90. A refund of $ 438.58 is due and despite several reminders Company does not pay. |
Negative | EzgeneEsq (1 review) | On Jul 7, 2015, EzgeneEsq Irving, TX wrote: Grass4sale delivered grass to a house my son was rehabbing. In the process, they ran over a neighbor's mailbox. They said that would fix it promptly, but a month went by with no action. I emailed them yesterday, identifying myself as my son's attorney and asking for a commitment by return email that the repairs would be completed by the end of the week. 23 hours later I have no such commitment, only a standard form email saying they would get back to me. This is not a responsible company. |
Negative | Miasria (1 review) | On Jul 4, 2015, Miasria Kaufman, TX wrote: Negative, Negative, Negative! Buyer Beware. |
Negative | whosdenny (1 review) | On May 28, 2015, whosdenny Wills Point, TX wrote: Horrible, horrible experience. I paid for expedited shipping and was given a choice of delivery dates. I chose one - and they didn't show up. I contacted them asking for an update, it took 2 days for them to respond, and gave me a delivery date 2 days from then. Again, they did not show up. They did arrive late in the evening on the following day. The driver tore up a good portion of the sod by incorrectly loading the pallets on the forklift. I sent an email requesting that I be reimbursed the difference in standard and expedited shipping but received no reply. I began installing the sod and found that it was not "fresh cut the day it's delivered"..it had been on the pallet for some time and most of it was not only yellow, it was dry and dead. I contacted them again asking about the shipping refund AND the poor quality of the grass AND the damaged portion. I even sent pictures. After a few days they replied "the grass is fine" and to submit a warranty claim after 5 weeks if the grass didn't green up. They did not address the shipping question or the damaged squares. I contacted them 3 more times and was unable to get any response whatsoever. Do not use this company! |
Negative | jhill024 (1 review) | On May 12, 2015, jhill024 Norcross, GA wrote: First I re-scheduled an order because of weather. The delivery showed up anyways despite 5 days notice on my part. After that I was weary of their organization. So the week of my new delivery date I called several times to make sure everything was on track. I was assured everything was fine the day before and the day of delivery. I had a crew waiting all day until I was told at 4:30pm that the grass was set to be delivered the following Tuesday. Besides the fact I had to pay a crew for nothing, I work Tuesdays! I asked that they cover the install. After several follow up calls they determined that they would not meet with me half way and they cancelled my order without asking. So I was left with a dirt lawn prepped and ready to go that needed grass before the next rain. The Zoysia I wanted was sold out in Georgia so I ended up installing something less ideal after spending thousands including money lost on pointless labor!!! Anyone want to start a class action? |
Negative | gigi7577 (1 review) | On Apr 27, 2015, gigi7577 Houston, TX wrote: Posted on April 27, 2015, updated April 27, 2015 On April 27th, 2015, gigi7577 added the following: this company does not care about what the customer needs or wants. they will deliver to you when they feel like it. the ceo is a schmuck. when does anyone ever receive a call from the owner, never because he pays ppl to do his dirty work. they take your money and leave you on the back burner until they feel like it. they are the middle man. they arent accredited by the bbb. they owe many vendors a couple of employees. they are unorganized and very evil. the ceo is hardly ever in the office ..he is always in new york. nothing ever gets done and he always claims, but its his business. they never have enough drivers or they have some messed up drivers. if it isnt one thing its another with this company...when i first started with this company i did not know what hell hole i got myself into, as days went by i realized what a huge mistake i made to have joined such an ill company. |
Negative | Newyard2015 (1 review) | On Apr 16, 2015, Newyard2015 Houston, TX wrote: Do not use this company! The only positive is that they grass delivered was very high quality. But the rest of the ordeal takes away from any positive of the actual grass. |
Negative | RAWDOC (1 review) | On Oct 19, 2014, RAWDOC Dallas, TX wrote: I will write a complaint to the Better Business Bureau as this company is way out of order! I ordered thousand of dollars of zoysia grass about a year ago. They sent a young man and his girlfriend with a dog to put in my new grass.It was obvious he had little to no experience. He didn't remove the underlying growth (which I paid to have done) leaving it to grow though the uneven and poorly placed new grass, planted grass I paid for over bricks and resulted in much of the grass I purchased dying. Due to his miscalculations, I had to order 2 more times to get the right amount and I ended up with a half pallet I had to throw away after it was paid for. It took me at least 20 telephone calls and a lot of bugging them over 6 months for to them to honor their "guarantee" to replace all of the dead grass and said I'd have to pay someone to put it in. They would only give me enough to replace 3/4 of what died and wanted to sell me the rest! |
Negative | mstergardener (1 review) | On Sep 15, 2014, mstergardener Schertz, TX wrote: How is this company still in business? They are liars, thieves, and unethical. They lied to me many times about the delivery of my grass. I never asked a time...I asked a DATE. It is living and will die if I cannot lay it down, I paid for a specific date but they lie. |
Negative | tundra4444 (1 review) | On Aug 11, 2014, tundra4444 Arlington, TX wrote: I wish I'd seen this blog before attempting to do business with grass4sale. |
Negative | chrisjd7 (1 review) | On Jul 12, 2014, chrisjd7 Schertz, TX wrote: If you use Grass4Sale in San Antonio, be prepared for the worst. Two recent orders I placed with them were delivered days later than scheduled due to 'mechanical problems' and after going back to count the delivered sod I found I was shorted on both deliveries. Attempting to resolve issues with the company will result in their continued lies and total disregard for customer satisfaction. As others have stated -- Stay Away!!! |
Negative | meganash85 (1 review) | On May 23, 2014, meganash85 Villa Rica, GA wrote: We ordered sod from this company on 5/19/14 (we called the company prior to placing online order to ensure that the grass could be delivered when we expected - we were told it could definitely be delivered at that time). We requested the order be delivered on Saturday May 24th. We then received another call on Wednesday 5/21/14 - we were told the grass was not ready to be harvested and we would have to change our delivery date to the following week. When we called back to inquire about this, we were placed on a "brief" hold by Barbara who answers the phones, the hold turned into 10 minutes until she picked up and answered the phone as if it had just rang. She took my husbands information again and said she was transferring him to someone - she hung up on him during this transfer. My husband finally got in touch with someone and he spoke with "Val" - she again told my husband the grass was not ready - he questioned how she knew on a Wednesday that the grass was not ready when their website says they do not harvest the grass until the day of delivery. Finally after questioning her, she finally pulled up our order (after speaking with him for sometime w/o pulling up the order) and she then told him it was an error on their part, they were confused and thought we had order a Zoysia sod instead of the Bermuda Sod. She then told my husband that she was sorry and the grass would be delivered on Saturday afterall. My husband received another call on Thursday 5/22/14, and the caller left him a voicemail stating that our sod was not ready and we would need to change the delivery date to a week later. My husband was at work, so I attempted to call, Barbara answered the phone, asked me my name and then asked me if she could put me on a "brief hold." I was on hold for 13 minutes before getting frustrated and hanging up. At this point, I went online to grass4sale.com and started a chat session with the company. After waiting 10-15 minutes, the chat finally connected to "Val" and we began our conversation. There were no apologies - she just stated that the grass was not ready and that they call the farmers every day to check on the status of the grass. I asked her how they can guarantee delivery dates if they are checking with the farmers everyday and why dont they advertise this on their website. It took her several minutes to respond to my questions and I had to ask questions mulitple times to get a straight answer. I then asked her if there was a guarantee on delivery, or if they could call us every week and tell us the grass was not ready yet. She could not answer this question, but told me that their guarantee was this "Grass4Sale.com One Year Guarantee We stand behind our product! If, in any way you are not satisfied with the quality of your lawn, simply call us within one full year of your delivery date and we will send you as much fresh replacement sod as needed to repair your lawn absolutely free.* * Some restrictions apply - see details below One Year Guarantee Details To qualify for replacement sod, the new Grass4Sale.com lawn must demonstrate that: •Proper ground preparation, installation, watering and care were applied. •A permanent underground irrigation system was installed and that sprinkler coverage is complete and uniform. •Sod was installed on the day of arrival. Late afternoon delivery was installed no later than noon following day. •Sod was not planted in more than 50 % shade. •Sod was not damaged by animals. •Sod was not burned by chemical application (Fertilizer, insecticide, etc.). •Suggestions to fix the problem were attempted correctly. •Sod was not previously replaced under this guarantee. •Guarantee detail form was filled out and returned to us. •Not applicable for orders placed June - August without extended guarantee. I asked her at that time that if we received the sod delivered outside our home, and it was destroyed, dead or we were otherwise unhappy with it before installing it, was their a guarentee? She told me no, the grass had to be installed for it to be covered. I then asked her why would I install grass that was dead or destroyed. She told me they harvested the sod the same day and they only delivered good quality sod. She told me buying sod was not like buying something off of a shelf and I couldn't just return it if I wasnt happy. While I was trying to talk with her via chat, my husband called the company b/c at this time we were going to cancel the order but he wanted to speak with a supervisor first. He spoke with a supervisor - jennifer, who he stated was very rude, condesending and sarcastic. At one point she told my husband "You and your wife keep calling and emailing and taking up customer service time." I have never heard someone tell their customer that they were taking up the companies time? How does this business run w/o their customers time? My husband also asked about refunding the money as it was charged to my credit card and not his so he wasn't aware that we had not yet been charged and she said "we haven't charged you yet, maybe you should check your bank account." This companies customer service is appalling. I will make sure everyone I know knows how terrible they are. The reviews online match up to this and show how shoddy this company is. Other people stated they had liens put on their property for refusing to pay for terrible sod or services. I am thankful we got out before we were stuck with a terrible product, but something needs to be done about this company before they screw up someone elses order. Buying sod and installing it costs several thousand dollars and for them to act like it is no big deal is not acceptable. |
Negative | Jim0921 (1 review) | On Apr 21, 2014, Jim0921 Fort Worth, TX wrote: Grass delivered without notice. Driver dropped on street and left, where anyone could steal it. A courtesy of ringing doorbell and saying your grass is here where would you like it. Landscaping crews in neighborhood driving buy all day and evening checking out the unguarded grass sitting on the street. Next day instead of a install crew of 10 valerie promised 1 guy shows up at 2 in the afternoon to till and prep my entire back yard , and lay 4 pallets of sod the roll it. |
Negative | james52 (1 review) | On Apr 19, 2014, james52 Arlington, TX wrote: March 17, 2014: I contacted grass4sale to get information on grass. Spoke with Valerie. She asked me not to order online, but to call her directly as she would receive commission on the order. |
Negative | Sonnysocks (1 review) | On Apr 10, 2014, Sonnysocks McKinney, TX wrote: Upon delivering the grass, the driver drove over our water meter in front of our home with the forklift. Water flooded the area and we called the city to shut the water off. The city had to repair their side of the meter. I had to hire a plumber for the home owner side. Cost $529. The company refused to reimburse, the owner James Walker, hides behind the manager Valerie. I supplied photos and plumbing invoice. I left numerous voice mails with James Walker and no response. Just google them and see what people are saying. I plan to suit and file a lien. |
Negative | ATXhomeowner (1 review) | On Oct 25, 2013, ATXhomeowner Austin, TX wrote: I ordered 3 pallets of St. Augustine Raleigh over the phone and was upsold 3 bags of fertilizer to be "shipped with the sod." My experience has been this fertilizer only really works when placed below the sod. Sod arrived and after waiting an additional day, I installed the sod without the fertilizer and called grassforsale, who explained they were shipped separately and the fertilizer would work fine on top of the grass. I asked for a return authorization and refund on my card. They "do not accept returns" and would not issue a refund. Inmstead they offered to sell me an additional 3 pallets of Raleigh for $30 off the entire order. Seemed acceptable at the time. |
Negative | spymeg (1 review) | On Oct 15, 2013, spymeg Cumming, GA wrote: If you order from this company, expect to get a lien filed on your property! Yep, that's exactly what they've done to me. They delivered my sod in the middle of the night in our street, for which we were fined by our HOA for more than the price of the sod. The sod was dead but they would not come take it back. They told us to get a wheelbarrow and get to work. We asked for a refund on the delivery charge but they wouldn't budge. We filed complaints with the BBB but because they aren't a member, nothing was done. Our last resort was to contest the charge on our credit card and their response? A lien on our property!! This company is a disaster and the positive reviews on here are obviously paid for by grass4sale. STAY AWAY!!! |
Negative | Texasrunnergal (1 review) | On Sep 13, 2013, Texasrunnergal Redwood, TX wrote: DO NOT USE THIS COMPANY!! |
Negative | theRicke (1 review) | On May 31, 2013, theRicke Alpharetta, GA wrote: Miserable customer experience. |
Negative | janakaysaxton (1 review) | On May 4, 2013, janakaysaxton wrote: To start on a positive note -Firstly, let me say that the both the installers and the transporter working for this company did an excellent job. I can not say the same about corporate office located in San Antonio, too much to mention in full! |
Negative | grass4saleRIPOF (1 review) | On Apr 18, 2013, grass4saleRIPOF Allen, TX wrote: Grass4sale has the worst customer service I have ever experienced in America. I used to live in a Communist country and the customer service there was better. Here are the bullet points: |
Negative | slingblade1177 (1 review) | On Oct 3, 2012, slingblade1177 wrote: This Company is terrible. I'm almost positive it is a shell company. I'm pretty sure they take orders and then subcontract through someone else to deliver the grass. They have no control. I wish I had done more research online before buying from them. |
Negative | kat2479 (1 review) | On May 31, 2012, kat2479 Phoenix, AZ wrote: This is my worst experience with a company ever!!! I am making it my business to end this business!!! |
Negative | bethstvns (1 review) | On May 30, 2012, bethstvns Spring, TX wrote: We purchased Zoysia grass from this company over a month ago. They have yet to make delivery! When we call they keep changing the delivery date. These delivery dates have been 05/18, 05/22, 05/23, 05/24, 05/26, 05/29, and 06/01/2012. We have hired a crew to unload and plant the grass on 4 of these scheduled dates and it has cost us $315 thus far, not including the original cost of the grass purchase of $680 to grass4sale.com. I've had ENOUGH already!!! |
Negative | Cruiserman (1 review) | On May 20, 2012, Cruiserman Boerne, TX (Zone 8b) wrote: I have not had this poor of an experience with any company in many years. I ordered and paid for 6 pallets of Zoysia Cavalier. They delivered 4 pallets and explained that there were 6 pallets worth of sod on those 4 pallets. After laying the first couple of pallets of sod it was obvious that the quality of the sod was extremely poor and at least 20% of the sod was weed filled, ragged, scalped or questionable as to whether it would take. To top it off, guess how many pallets worth of sod were on the 4 pallets, you guessed it, 4 pallets. After calling Michael Zuniga(the sales guy we ordered from) at Grass4Sale and telling him the situation, he said that he would have to come out and measure the sod(obviously I was lying), to which I said, the sooner the better. After over 3 weeks and Mr. Zuniga actually finally coming out and measuring and confirming that I was right he initially scheduled the remainder of the sod to be delivered and then called me back the next day to say that they could not find any more Zoysia Cavalier sod to send. I know it will be no surprise to find out that there is plenty of that sod available in this area. |
Negative | 76cutlass (1 review) | On May 19, 2012, 76cutlass Marshall Creek, TX wrote: HORRIBLE COMPANY - |
Negative | jaswolf (1 review) | On Apr 30, 2012, jaswolf San Antonio, TX wrote: Ordered 8 pallets of zeon zoysia for delivery between 7-10AM on a Saturday. Nothing at 10:30. Called grass4sale asking for a status and he said they were having problems "getting the sod on the truck" and it would be 1- 1.5 hour delay. I asked why they didn't inform me and he said the guys at the sod farm didn't do that. He obviously knew, so they could have told me. Sod showed up @ 12:30 (which turned a 1-day project into 2 days). Delivery guy was great. However, sod was not. Had to toss almost a whole pallet total from the 8 because of weeds and poor cuts (many pieces simply fell apart just trying to pick them up), good thing I ordered extra or I would have been screwed. Very poor overall experience and would not recommend this company. |
Negative | glenc (1 review) | On Apr 3, 2012, glenc Lodi, NJ wrote: Where do you start.Order was suppose to arrive between 7 am and 10.and installed by them.Well every hour the installer called and said he would be there in an hour.Up until 5pm they finally showed up.I went with the install option they said it would be a seamless installation and would be rolled after installed.Well i could have had my ten year old daughter in tall it better.I hired them to install it to save myself time.But they keep me waiting around all day anyway.When I called customer service to see if I can get someone back to fix the sod they installed .James was very rude and said if you don't like it I will send someone there in the morning to roll it up and take it to another job.He said they have know body that could install it better.There are two inch strips sloppy install and you can see every seam.also it was never rolled.Looks like I must have gotten an order that was ripped up from another job.I will be contacting the bob if they even charge me a penny for there unprofessional work and customer service.That guy James is just a rude person. |
Negative | lakehighlands (1 review) | On Jul 4, 2011, lakehighlands Dallas, TX wrote: I wish I had seen this site before trying to order sod from grass4sale.com. This company is horrible. Do NOT let the half professional website trick you like it did me. I am currently on hold waiting paitently for someone at grass4sale to pick up the phone, but do not expect these people to answer. I ordered sod for delivery yesterday morning. I cleared my schedule to be able to meet their delivery schedule. Well....... 24 hrs later, no sod. Their 24/7 live chat is more like 5/4. I couldn't get anyone on the "live chat" after many attempts. I can't get in touch with anyone. It is not worth the risk or time in dealing with these people. I would pay twice the amount not to deal with them. I am still on hold.... listening to their lies. They claim, "fastest turnaround time, quick response, 24/7 live chat, same or next day delivery, etc." ALL LIES. TRUST ME ON THIS RIPOFF. Now I'm just trying to cancel my order so I can pay a professional outfit to sod my yard. Order #43927 |
Negative | lovemydoxies (1 review) | On Jun 7, 2011, lovemydoxies Newport, PA wrote: On 5/18/11, I had a live chat conversation with grass4sale.com. I asked if placed an order for sod on 5/20/11 to be delivered on 6/4/11 between 1-4pm, would there be any problem with that. I was told, "no". I placed my order on 5/20/11. 6/4/11 came and went and no sod delivery. No phone call, no email, no contact from grass4sale.com whatsoever. I could not reach anyone at the company until Monday morning at 10am, after being on hold for over 1/2 hr. I talked to James. James clearly had the order information available, but offered no apology or explanation as to what happened. He stated he would call me back within 2 hours. No call. After 3 hours, I called him back. No information whatsoever. Again said he would call me back within 2 hours. This went on all day. He promised he would have an answer by the end of the day. He promised he would call me back by the end of the day. No call. It's now a full 24 hours later and never got a call from the company with any explanation. This company is a total fraud and waste of time. Fortunately, they did not charge my credit card, however, to be safe, I have cancelled my credit card so they can't charge it. Very disappointed. Don't waste your time with this company. |
Negative | FortWorthConsum (1 review) | On May 9, 2011, FortWorthConsum Austin, TX wrote: Grass4sale.com RIPOFF - SCAM - BEWARE - DO NOT BUY FROM Grass4Sale.com |
Negative | jimprince (1 review) | On Mar 30, 2011, jimprince Atlanta, GA wrote: Wow. I saw your website while I was searching for the grass4sale link. I wish I had stumbled upon it earlier. I would not have ordered with these folks. The reason I was looking was to report a problem and to take advantage of grass4sale's one year promised warranty on my grass purchase and installation. Although I did everything that they asked me to do with my burmuda sod back in September, weeds still came up in the last two weeks that I've never even seen before. Their customer service rep informed me that the weeds were a part of nature and was not covered under their warranty. When I asked him if they ever did warranty work and he said very little. I asked him if he had any repeat business and he told me "yes". I asked him again what should be done about this, his attitude was "not my problem" I would advise everyone that reads this to stay away from this company. Although their prices were cheap, so is the warranty and customer service. I'm off to report them to the better business bereau. |
Negative | TimHeadley (1 review) | On Sep 29, 2010, TimHeadley Montgomery, TX wrote: On Saturday, September 25, I used their website and ordered and paid for (with my credit card) a pallet of Zoysia grass (450 square feet). On Sunday night, September 26, James Walker via an email promised delivery on Tuesday, between 7 a.m. and noon, and stated in an email that the dimensions were 16" by 24". Based on that representation, I hired an installer to cut appropriately-sized holes in my existing lawn. The turf arrived in dimensions of 20" by 36", not compatible with the holes. James Walker was completely unsympathetic, impolite, and rude to me, when I called to ask for credit for the extra two hours that it took the installer to cut the delivered turf to make it fit in the holes. James Walker should be fired. |
Negative | topsoiled (1 review) | On Sep 14, 2010, topsoiled Austin, TX wrote: SERVICE AFTER THE SALE - IS Horrible.! |
Negative | vincent1234 (1 review) | On Apr 28, 2010, vincent1234 Levittown, NY wrote: All New Yorkers, Stay away from this company. My order never got delivered, and my card was charged. I am in the process of disputing it. I wasted my weekend waiting for the sod, not a call or email to inform me of non delivery. The day before the delivery, some guy from the chatting service said the sod will definitely arrive. If they tell you they cannot cut the sod due to rainy or wet condition, it is a lie. |
Negative | addisonsquirrel (1 review) | On Mar 19, 2009, addisonsquirrel Austin, TX wrote: DAY 1: Although it wasn't listed on their site, I asked via their online chat service if Grass4sale.com sold Zorro Zoysia. They said yes, gave me a competitive quote, and arranged for delivery that week. When I checked my account info at grass4sale.com, it indicated they would deliver Emerald Zoysia, a variety similar to Zorro. After several busy signals at their toll-free number, I succeeded in contacting an account manager, who said he'd correct the order. |
Negative | nozoysiatom (1 review) | On Dec 18, 2007, nozoysiatom Plano, TX wrote: I ordered Emerald Zoysia sod on their website 5/31/07. It was to be delivered 6/2. They called 6/1 leaving me a voice mail message they couldn't deliver it then, and the earliest del'y date would be 6/5. I called 6/2 and left a voice message which was not responded to. I called 6/5 and talked to Esther. She apologized and said the sod can't be cut because it is too wet. She said she would call me 6/12 to update me. No call was received. |