ordered online, had good service and on time delivery. easy system, fast and good price.

Note from the Garden Watchdog editors...

The thing I liked about this company was, it was easy to order, it was delivered to me when asked, all questions asked were answered by email fast.
The suppliers other than grass4sale.com did not care when I tried to call and ask for help or place an order. This is the best place for hassel free ordering.

Note from the Garden Watchdog editors...

I have several hard to get to properties in around the nation and this comany and their team has been able to get deliveries done when no one else has been able to deliver on time. Good customer service

I ordered grass to be delivered on 5/9 between 7am and 12pm. On 5/9 I recieved an email stating that my order had been shipped. At 1pm I called to check the status and was told that I should have recieved an email stating that the order had been pushed back a day and would be here between 1 and 4 the next day. No Grass. On friday i called and was put on hold by their automated system. After close to an hour I hung up. I tried email and James responded with that my order would be filled this week. There was never any apology or sorry for your inconvience. More of I am doing you a favor attitude to the email. I asked what this week meant and he replied
"We can get it done for you if you would like to wait. The latest that the job would be done would be next Wednesday or before. We will get it done as fast as possible but that is the best we can do at this time. I can guaranty that it will be done no later than Wednesday of next week, it is just a matter of patients. Let me know if that is still going to work for you or we can give you a full refund.



Thank you for you your order



James

Grass4sale.com"

I replied that I would wait and to please email me with a firm date and time when he got one. Never heard a thing. Well Wednesday came and went no grass. I emailed James again twice on Wednesday and he never replied. I emailed James a third time and asked for a full refund and to cancel my order and as expected no reply. I have since contacted my credit card company to dispute the charge and start a record of the incident. If the charge is not refunded they will follow up on their end.

Do not buy anything from GRASS4SALE.COM.

800-796-8815

Very fast delivery, and very nice green grass

Ordered some sod from them to be delivered 18 Apr, 2007. No delivery just a late in the day phone call saying they could not make it that day but assured us delivery the next day. I took off work again to be there for delivery, guess what no grass, no call, no nothing. Called them, got put on hold 20 minutes, was told by rep that he would find out what happened and call me back. No call back just got blown off. Tried to contact by leaving a message via live chat. Threatened to cancel order but clearly did not cancel. They never bothered to contact me so we called again Friday morning, guess what? They took it upon themselves to cancel anyway. Re-established order and were assured that they would deliver that afternoon, guess what, no grass just another phone call telling me that they would not deliver that day but the next which was Saturday. Needless to say no grass delivered. Called again and were told the truck had an accident and my sod was on the highway, but they will deliver it Monday.

Left an email asking how they plan to compensate me for the 13 hours of lost income due to waiting for delivery of my sod. From what I have been reading here, I will not be holding my breath. I have lost to much money into this deal to cancel. Suppose I will have to see if they actually deliver Monday. If not I guess I will try to go the reverse charge back route as I suspect this company would try and pull some "service fee" scam thing on me if I cancel through them. Will let you know how it turns out.

I ordered sod on April 5, 2007 and it was supposed to be delivered the morning of April 7, 2007. Didn't show up. I looked at my on-line bank statement, and a hold was placed by Walker's. I tried calling Walker's, and no one answered.

I contacted James from grass4sale on Monday the 9th, and he said it was too wet to cut the grass, and it would be delivered on the 10th or the 11th. It wasn't delivered on the 10th, and again I contacted James on the 11th, and he said there was another rain delay, and it would be delivered on the 12th or 13th. I contacted James on the 12th to confirm delivery, and he said it would be delivered the 13th.

On the afternoon of the 13th I contacted James, and he said it would be delivered on the 14th. I asked if I could just cancel, and he said no as it was already cut. I told him I would be doing a chargeback on my credit card, and he said "good luck" as they would just send the credit card company a copy of the terms and conditions, and get their money.

Not once have I received a call or e-mail telling me there were going to be delays. I have atempted to contact Walker's by phone several times, and they never answer the phone. I have now taken two days off from work, and rented equipment, only to be stood up every time.

Ordered my grass with ease and got my starter fertilzer before the grass got here. Will use again. On time and looked great.

Note from the Garden Watchdog editors...

I just bought a new home in San Antonio TX and used these guys to delivery my grass and we had no problems at all. The grass was great and the delivery was on time. Customer service is responsive to your questions about everything not just orders. I acctuallly learned some new things about grass that I did not know.

Note from the Garden Watchdog editors...

I have been in the contracting business for over 10 years and have never been able to find reliable grass supplier for all of my jobs until and found out about grass4sale. They deliver any were and always have my deliver on time unless it rains. I am happy to have them as a very reliable source for all of my jobs. I would recommend them to any friends for family.

Sod was ordered with a delivery date of 3/29/07. Sod never came and neither did a phone call or an e-mail. I called James but every time he would get on the line he would put me on hold forever and get back with me. We were told they were extremely busy and the sod would be delivered the next day 3/30/07 by 12 pm. Again NO SOD, NO call, NO e-mail. This company is lacking in customer service. Once we ordered the sod we spent four days plowing, discing, tiling, tiling again, putting down fertilizer, lime, and hauling off wheel barrel after wheel barrel of crab grass. All this work for NOTHING!!! Our yard is a nice flat dirt square. It looks like crap!!! I have informed my credit card company about this transaction. As of 3/30/2007 12:10 pm I canceled my order. Even with the cancellation I still haven’t heard from grass4sale. Buyer BEWARE!!!! Do your homework on this company before placing an order.

I have to let you know that I’m amazed by Grass4Sale’s lack of customer service.

After ordering sod, we were told that it would be delivered on Saturday (3/24/07). The sod was never delivered and we were never notified. (That’s annoying when you’ve scheduled people to help you lay it that day.)

We were then told that it would be delivered Tuesday (2/26/07). After receiving no news, I called them and was told that they tried to deliver it the previous night (without telling us) but the truck could not get down the street. The street is narrow but other 18-wheelers have made it down.

Presumably after speaking to the trucker, I was told that it would not be deliver the sod that day. They may or may not be able to deliver it at all. If they could deliver it, they would not be able to tell me when or what time; and they would not be able to give me prior notice to delivering it.

Can you believe this? I can’t think of any other company that has such poor service (that includes movers, utilities or the government). Obviously, we canceled our order and another company will deliver our sod this Thursday. (They have a plan if they can’t get the truck down the street.) I can only hope for a company like Grass4Sale to go out of business. That would make it easier for a customer to find a company that provides good service.

"

We take pride in the hundreds of deliveries we make daily across the nation. We sell a living product that is shipped on eighteen wheelers that must to be unloaded with a large for lift.
If a customer’s street is blocked or cars are parked on each side of the street blocking it, the large equipment we use is not manageable to drop the product. We make every effort to do the impossible but we could not shrink the truck in size or move vehicles that belong to other people. In this case we loose the product and pay for material due to our policy of only delivering fresh daily cut sod. And the customer then received a full refund for the order. We offered to schedule a delivery when the customer could arrange for the street to not be blocked but the customer declined the offer.
"

the sod I had ordered arrived on time and I was very pleased with the grass that I recieved. they helped me get my lawn for thanksgiving.

Note from the Garden Watchdog editors...

I bought some grass for two rent house in two states and the grass was there on time and the quality was great!
Very easy and not time consuming to order from these guys.

Note from the Garden Watchdog editors...

After looking all over and calling so many people with no luck. I finally went online and found this great site to buy grass. I ordered right away and the grass was a good price and was here the day I ordered and was very easy to do. I got an email when it shipped and knew it was on the way.

Note from the Garden Watchdog editors...

Ordered first time. Delivery delayed almost a week "due to rain in Houston" which is apparently where the grass comes from that I purchased (empire zoysia - although before ordering I was told this grass either came from Bastrop or the King Ranch grass farms). Finally showed up and the delivery guy had to unload 4 pallets by hand, piece by piece, since the equipment was broken. For all the waiting, the grass was ok, not great condition.

Ordered same grass second time since we needed more. This time delay was over a week. Nobody calls to say there will be delay and email is sent saying it's been delivered. No appologies for inconvience in rescheduling landscaper several times, taking off work to meet the truck that never comes, etc. This long delay was also supposedly due to "rain in Houston." Then there was no rain, but some other equipment was broken. This time the grass is in horrible shape. Dry, straw-like. And I thought there was all sorts of rain in Houston!? For the little bit of money you save, better off paying slightly more and go to a local grass retailer.

We thought we were getting a good deal by going with this company. Wrong. They called us the day after placing our order and told me that I had to pay an EXTRA $100 for shipping or pay the 30% restocking fee. I didnt think that was legal. So I told them I wouldn't be paying anything and they said that they would get back to me. I called them back a couple hrs later and they told me that they would just cancel the order and not charge me anything. A couple of days later I received an email saying that our SOD was on its way and my credit card was charged for the full amount. No Sod showed up. We contacted the credit card company and they are taking care of the money problem. I order things on line all the time. This was an all around bad experience, I would go with some one else.

I worked with this company twice now and have had great service both times. Their customer service was great and very professional. The grass looked great too. I can thank Grass4sale.com for my beautiful yard!!

Note from the Garden Watchdog editors:

The grass was the BEST, the service was top notch and the ordering process was so easy and informative online. I will recommend the company. They all are very friendly and smart people.

Note from the Garden Watchdog editors...

The two pallets I ordered were delievered on the day requested and on time here in Austin, TX.

I called the day before the delivery date to confirm. Was told they would call me back. They never did. Called the morning of the delivery and was told that they didn't deliver to my area. I complained that they should have realized this weeks earlier when I put in the order. Was told they would call me back with a solution. They never did. Called the following day, only got their answering machine. Called the day after that, was given the runaround and told they would call me back. They never did. Finally I called the credit card company and asked them to reverse the charges and they did so the little guy won in the end. Walkers is nothing but crooks.

Ordered sod on line, no sod delivered, no response credit card charged.

"

Grass4sale.com never serviced this customer. Grass4sale.com does not charge before product is shipped."