Comments regarding New Hampshire Hostas

I just got three hostas today. Two were supposed to be Royal Standard, and the third Fortunei Aureomarginata. One had a tag for Fortunei, one had a tag for Regal Splendor (wrong hosta), and one had no tag. All three were identical, instead of two being the same and one having green with a margin of color. I ordered the two gallon and these were quite small for such an expense, just two small clumps with about 4 leaves total unless they're late risers. The ball is so small, and the leaves were a little tattered on a few. I can get comparable named hosta here of this size for about $7. I emailed early in day. I'll try calling tomorrow to see if and how they will resolve this. Not happy and likely won't order from them again.

"On May 11, 2018 7:42 AM, New Hampshire Hostas responded with:

We are very sorry for the confusion with this order. We received your email and responded and we will fix this issue. As for the size, the plants are still emerging so judging them now is unfair. They all had several eyes and will make great clumps this season. Once planted and allowed to fully leaf out they are worth every penny. We are not a box store with cheap prices and we stand by our plants. Mistakes happen but we always try to fix them. Sorry you were unhappy with this order but hopefully we can make it right for you! Thank you!"

Bought two Hostas in 2012, paid premium to get larger rootstock plants. Plants arrived OK, but growth has been very slow. After 4 years plants are 17" tall but nowhere near the 40" x 70" full plant description.
When I contacted NHHostas they responded requesting a photo of the plants. I sent them one to which they replied that plants look ok, they don't mature until 5 years and that I had inappropriately planted on a slope near a tree where its dry.
These plants are watered regularly, are mulched and the Homedepot hostas 3 feet from them are twice the size.
Not pleased with the reply from NHHostas and I suspect the Hostas they sent aren't the Giant species I paid for. Plants are healthy, just small.

placed an order by PHONE, explained i didn't want any account info created or stored on their site. sure enough, next day i'm informed, via email, that they created an account for me, since THEY decided it was 'convenient' for ME to do so. i'm more than capable of deciding what i consider to be a convenience, and what i consider to be a violation of my privacy. what's w/ the arrogance and presumption w/ all of these internet biz clowns? what ever happened to BASIC CUSTOMER RESPECT? next time they may want to actually listen to what their (prospective) customers actually tell them!! all of these places need to worry more about how they do business w/ the people actually paying them and putting food on their table, instead of the biz they do w/ their metrics/data collecting goblins. issue was resolved by me canceling the order, and dropping them as a potential source, for anything. no further action or response by the company is required. anyone concerned about privacy shouldn't be dealing w/ these folks. even by phone. if they had honored my simple request, they'd have gotten A LOT more orders from me.

I ordered 10 Hostas for my Hosta garden last year, and only 3 came back this year. It is my fault that I did not call them sooner, but today when I called with my concerns the representative cut me off and told me in no uncertain terms that it was NOT their product, and that he was sure of. I have never ordered Hostas online and will think twice before I do so again. I have many varieties in my garden that I have purchased and have been given to me from other gardener friends, so I do know how to grow them. These plants simply did not survive the winter, and not only did the company not back up their product, he was rude in handling my concerns. Lesson learned.