Comments regarding Sandusky Valley Nursery

I ordered two times from this company.
1st time I placed an order and didnt get any confirmation for a week or two, so I begin wondering when is it going to be shipped and if my payment was received. Then John emailed back with shipping info. I got the shipment without few items which I ordered. It took few emails and about a month to get my refund.
Second order I placed - again no corresponding or confirmation, again not everything was available, one of the Paw-paw plants came with almost no roots, it never leafed out and died of course (was planted in the fall), John never replied anything about this issue.
My conclusion is that its not worth it buying from this place, you end up getting tiny plants that dont always have a great root system. There is absolutely no customer service or any consideration of your conveniences.

OWNER: John Failor
WEBSITE: //www.svnursery.com
EMAIL: buckeye5@bright.net
ADDRESS: 682 CH 44, Nevada, OH 44849
PHONE: (740) 482-2578
Information obtained through Better Business Bureau of Northwest and West Central Ohio and Southeast Michigan, and my credit card bill.

Paid $140 on April 19, 2015 for plants. No contact whatsoever: no email, no phone, no confirmation. But $140.45 of my money WAS collected immediately on April 19. Here is what I did to resolve situation when I heard NOTHING (ABSOLUTELY NOTHING) from Mr. Failor:

1) I complained about non-receipt of order through Paypal on May 1. I received no response from seller. "I have NOT received this order. I have received NO communication from seller, even though he has $140.45 of my money."

2) I called Sandusky Nursery at 740-482-2578 (as provided by seller's website, http://www.svnursery.com) on May 7, 2015 at 2:36 PM. I let phone ring for 1 minute and 58 seconds. No one answered phone, and no answering machine came on for me to leave a message.

3) On May 7, I sent seller three emails to ohiobuckeye1997@yahoo.com, an email provided me by his website (www.svnursery.com), and I quote:

a) "Where is my order, placed nearly 3 weeks ago? I have received no communication from you. If you have not shipped yet, please cancel the order. (2:45 PM).
b) Shipping address again confirmed, same as originally provided in order. (2:51 PM)
c) My phone number again provided, same as originally provided in April order (2:57 PM)

As of May 10, 2015 at 2:34, I had still received absolutely NO communication from this company. I can prove all of my statements made above.

4) A refund was finally received from Paypal May 21, 2015.

If indeed Mr. Failor is a small operation, then he should do whatever it takes to provide the customer service required by the exchange of money for plants. Why be in business otherwise?

Silence is NOT a satisfactory solution.

I placed a very small order, thank goodness, for a columnar English Oak. Card was charged immediately. Never received confirmation, replies to emails, or the product. Plain old fraud. Never had this happen. Do not do business with this company.

First I have to say the 1st time I ordered from Sandusky I got the plants I ordered and was pleased but the second time i ordered I got an email from him saying that he was out of what I ordered ( Its been so long ago that I dont remember what they were) so I replied to send me chestnut trees instead and here it is 8 months later and have not recieved anything.

I bought a large number of plants. The price and selection is very reasonable. The plants arrived in good shape but were taped and bundled tightly together and labeled with orange plastic tape. It was very hard attempting to open the bundles and not damage both the labeling tape and plants. Many "tape labels" were damaged in the process. Furthermore, whoever wrote the labels could not write legibly and the ink on the tape faded fast. I attempted to decode the labels not very successfully. Most of the plants did survive but are unidentified and the season is almost over, I though I could id them eventually; but, it is difficult attempting it over the internet.

I believe if I had only bought a few plants I would not have much problems. But, I have the survivors of 3 dozen, mostly unidentified plants.

Don't buy from this guy.
I ordered 3 American Hazelnuts from him back in spring 2012 and he sent me 3 sticks with roots and now it's summer and they have leaves on them and they are not all hazelnuts .
He won't answer my emails.I have emailed him 2 or 3 times

Bought $40 worth of plants. Black pussy willow ,butterfly bush and honeysuckle vines.Took money off my card instantly. Does not respond to emails or phone calls still no plants. If anyone can tell me what I can do to have this guy taken off the web please reply to miltoneileen@yahoo.com. This place is a complete scam and rip off.

Purchased some seedlings on Aug 12, 2009 as of Oct 23, 2009, I have not yet received any items. The seller will not respond to any e-mails, or phone calls. There is no doubt I have been scamed..Please do not order from this nursery

I ordered plants from Sandusky on May 2, 2007, I have still not received any plants I have emailed them twice. The first time they claimed their suppliers hadn't sent them yet, this was in July. I then asked for a refund and they won't reply to my email. DON"T BUY from this outfit they are thieves!!!!
I am in the process of repoting them as a fraudulent website.

On May 5 I sent a seventy dollar check--which was cashed-- to this company . I started on eBay where I won one item for, I think 3.95. His eBay page suggested I go to his webpage for more choices. I did and ordered approximately 66.00 more in plants. It is now September 3 and I have yet to receive my plants or have my money refunded. Also he has refused to answer emails. This constitutes the single worst business experience I have ever had. I have complained to BBB also.

I ordered 2 elderberry bushes back in the 1st week of march, it is now may and i still haven't recieved them. I emailed the company in mid april and they said it should arrive soon and still they haven't! If I knew it was going to take this much work to get the plants I wouldn't have ordered them. It is past the time to plant shrubs in my zone now so when i do get them it will take more work to get them through the summer months. Very disappointed.

Did not send my order for 3 forsythia and 1 salix for 4 months.He would not answer the phone or e mails.i finally had to send a letter threatening to report him to 3 separate organizations who deal with business fraud,which this surely felt like.he received my letter on fri and I got my order on tuesday.No apology-No explanation-no touching base to let me know if there was a problem.PLUS he charged my order to my card before it got sent out which is the worst business practice.He gets no more business from me.

I ordered 2 spice bushs on June 21. As of this date I have no bushes and have never had any contact with John. I have emailed him several times threw his website and his email address with no response. I have a claim dispute ongoing now with pay pal. I'm glad to hear he has sent some plants, I thought he was a total fraud.

I never received 3 plants ordered in March and promised for late April delivery. I sent John 4 e-mails, asking him to please substitute another plant if unable to get the ones I ordered and were still out of stock -- no response. Also, one of the plants never did come out of dormancy, and I asked John for advise on getting the plant to grow. Again, no response. If he is so busy, obviously he's making money, so let him get some help. That's no way to run a business!!

I had difficulty communicating with John. He did not respond to emails, and did not send the shrubs I ordered when he said he would. It took a phone call on a Sunday morning before he sent a partial order. He said that the others were out of stock, and that he would refund my money through Paypal. However, six weeks later he had not done so, and did not respond to my email. Again, I needed to call him long distance (and pay for the call!) before he finally refunded my money.
The shrubs that I did receive arrived in good condition and were packed expertly.

Could not get owner to respond to email regarding why hadn't received order. Contacted PayPal (thankfully, my method of payment) for step 1 where they contact seller for info. Still no response. Filed official claim with PayPal and still no response. Finally received order even though still no explanation.

Not the kind of business I want to deal with.