Comments regarding FarmTek Growers Supply

I've ordered from FarmTek several times with very good results. I built a pit greenhouse and ordered all the channel for my twinwall poly as well my shade cloth and channel to attach it. They always seem to have what I need and delivery has always been fast.

Really fast service! I've ordered large shipments of 3 qt. and gallon pots from the, also nursery trays. The items arrived 3-4 days after placing the order. They have really good prices on nursery supplies. Best I've seen, also good quality.

Posted on May 25, 2010, updated February 2, 2012
I ordered greenhouse film and tape to construct season extending row covers. The tape (greenhouse repair tape) failed after only 2 weeks outdoors. Obviously the tape was defective. I contacted the company and after sending them a photo showing the failure was issued a full refund. No quibbling or hassles. I still have to repair the row covers but at least I am not out the money for a defective product. I won't hesitate to order from them again.

One of the best companies that I have ever dealt with. The account reps were very helpful, excellent service and some of the most polite customer service folks I've ever seen.

I ordered 4 greenhouse fans, arrived in just 2 days.

This is the first time I used them. I ordered a hi-low thermometer which arrived broken. I spoke to Martina who promised to send a new one out right away. As promised it showed up 3 days later. Couldn't be more pleased. Definately use them again!

I ordered a soil heating cable, my first order with this company. The online transaction went smoothly. I received order confirmation and shipping confirmation e-mails within 24 and 48 hours respectively and the heating cable was on my doorstep 3 business days after I ordered.

I also received a free pair of gloves, a very nice touch. Overall, I am very happy with my experience and recommend them.

I ordered a soil warming cable from Farmtek and had a good experience with them. I started to order online, but the only shipping option was via UPS. I've had problems with UPS over the years and would rather use USPS when I can, so called them. They were happy to accommodate my request. I got an email confirming my order, and another telling me it had shipped, then the package arrived two days later, complete with a complimentary pair of cloth work gloves and a catalog. Nice! I'll be ordering greenhouse plastic from them later this year.

Called to find out if any shadecloth remmnants had grommets. They not only went to the "outlet store" to physically check, but came up with an elegant and cost-effective solution for my situation. Items were shipped much quicker than promised (one item was supposed to be on backorder) and all arrived very well packaged.
Will do business with again!

Good prices on hard to find, very good, industrial quality items. I usually turn to their catalog when I need something specific for a project. Ordered from them several times and would'nt hesitate to order again.

Farm Tek demonstrates how to keep a customer happy when everything goes wrong.

I ordered a multi-level grow light system with four shelves and eight lights. The unit’s hardware was missing and they shipped new hardware to assemble the unit by express shipping. Upon operation, one of the ballasts blew out with an orange blaze. They shipped a whole case of replacement ballasts. Subsequent to that, a light panel malfunctioned and no longer operated.

With each new issue, their phone manner was always pleasant and efficient. Eventually we communicated with cordial email. The unit I ordered did not have replacement parts due to discontinuation so they refunded my money and told me to keep the item!

Every light unit is now unserviceable, and we must replace the light panels, or repair them at considerable expense. By maintaining our sense of humor (and a sense of amazement at what a mess the order was), what could have been a nightmare under most circumstances, ended well with a happy customer. Kudos to Farm Tek customer service!

i ordered a 12 x 24 Clearspan GH from FarmTek 2 years ago
i recently started to put it up & needed some missing parts
i phoned FarmTek & they shipped the parts out immediately, no questions
i also found out the instructions had been upgraded several times since i purchased
the people at FarmTek are very helpful & friendly

The very first order they shipped the wrong size , but when I called , they reordered the correct thing immediately with no B.S. Did not make me go thru repacking and sending olde product back and the new correct size came immediately. Mistakes are okay as long as you make it right with no nasty attitude. I just reordered from them. thanks FarmTek

I have ordered a couple times from this company and have been very happy with the price and product.
I ordered a canopy from them for protection for my rabbits. My husband and I put it together in a few minutes with the easy instructions and didn't even kill each other trying to work together for a change.
I look at their catalog all the time and wish I could get more things from them. It is a nice catalog and came promptly when ordered and had a free pair of rubber nippled gloves that I have used and washed many times.
I like the fact that you can get things on sale quite often with big savings because of closeouts and leftover fabrics.

I ordered the clearspan 18' by 24' greenhouse kit last month along with a few other items; the other items arrived within three days of the order date. We set the 1st week of April as delivery for the greenhouse; on the 6th I recieved e-mail notification that it shiped with a phone number to call for the date and time of delivery. I called the trucking company and they were delivering on the 8th unluckily I had to work so they made it possible to deliver on the 11th instead. Everything looks great; instructions look easy to follow and I can't wait to get started with building. I worked with Elizabeth #179 she explained everything and made ordering very easy. Definetly will order threw her again!

We are very pleased with FarmTek! Placed order on Tuesday, received order on Friday of the same week. You can't beat that for fast service. We placed the order by phone and had prompt courteous service. Also the product we ordered is of highest quality. Will definitely order more soon.
MountainMeadowSeeds.com

Got a small greenhouse from my sister as a present. One part was defective, but my sister contacted their customer service and got the replacement part shipped promptly at no charge for part or shipping. I love my greenhouse! It was easy to assemble.

I have only requested a catalog from this company, but recieved email confirmation of my request promptly and shortly thereafter recieved my free catalog via UPS with the unexpected free gift of a pair of gloves. I'm impressed so far; if that much attention and courtesy comes from a catalog request, I feel confident about placing an order.

I have ordered several products from Farm-Tek, through two different orders.
The first time, their sales person was most gracious in taking the time to research the products I was asking about, in order to help answer my questions fully. I ended up ordering the more expensive grow light, and am glad that I did. I have no regrets.

On the second order, I bought a coldframe (12 ft x24ft) as well as plastic for it and my greenhouse. I worked with Beth (who was mentioned in another comment at this site) who was considerably beyond compare to "normal" customer service people, even the great ones. She helped answer all my questions, showed me the best products for my situation and offered excellent "after the sale" help, by being available for shipping questions, etc later on. The experience was truly beyond compare.

I have experienced the occasional unhelpful or rude person at Farm-Tek during other calls, but that is by far the exception.

If you ever need to talk with a good person, give the Farm-Tek team a call at (800) 327-6835. If you would like to work with Beth, her extension is #149.

Jason Graves
Peaceful Valley Gardens
Steen, Mn 56173

I just recieved my second order from Farmtek, and am happy with the outcome. Everything arrived on time and in excellent condition - I was very impressed with the packaging, especially for the delicate items and grow lights.

When I inquired about an item and E-mailed them, they immediately called me the same day!

I originally purchased from them because one of my friends, who raises egg laying chickens, bought a few chicken houses. They look small in the catalog pictures - wait until you actually put them up they are big. They have survived all that New England can throw at them so far - snow, wind, Nor'easters...

I expect to order from them again.

Excellent transaction. Purchased a 30 X 48 foot greenhouse. Was delivered in great condition, very well packed, and friendly customer service. Instructions are well written and easy to follow. Will purchase from again.

Ordered a solar star premium insulated greenhouse kit (18'W x 24'L x 10'H gable version) about a month ago, with its delivery being 2 days before Thanksgiving of 2004.

I was very pleased with the quality of the aluminum framework, the 8 mm double polycarbonate end walls (6 sheets delivered measuring 6'H and 12'long) were fine and no evidence of damage to any of the six sheets.

I haven't put it up yet, but look out in 2005! I plan to grow/raise orchids in this GH retreat (zone 6), but I am a tad bit skeptical the 30,000BTU (natural gas) heater I ordered will be enough to heat this bad boy. The kit comes with a 30,000 BTU heater (propane source and non-vented) which would be fine for seed starting or extending the growing season, etc. However, with orchids (and I know this so let me make this clear, that the lady on the phone WASN'T pushy or trying to make a sale, so nothing negative on Farm-tek) propane is not recommended w/o ventilation due to the by-product of ethylene gas, which can cause bud-dropping and orchids to not flower. The propane heater was just included with the kit and non-substitutable for the natural gas version.

I'll let you good folks know more in July-Sept of 2005 when I get this GH up in the backyard. Overall, though, the boxes were fine, pieces were all present, material seemed of nice quality, and I'm chomping at the bit for this winter to be over so I can get started on building this orchid-zone paradise!

We order our FarmTek Feb. 2004. My Sales Rep. was wonderful (Beth), she put up with my many calls, questions & order changes, Beth answered every question I had & if she did not know she called me back with the answer. Shipping was on time, the box was beauty banged-up, but all my parts were fine.

The truck (18 Wheeler) could not get down our private road & they work with me to have it deliver at a friends Construction Co. I think everyone was just Great.

We put the frame together last spring with the help of friends & family (3 men & 3 women). We waited out our "Storm Season" & with 3 men & 2 women had the covering on in 2 hours. Worked out well.

The only problem I had & it was my fault was ordering a P. Heater without a thermostat.

I am very happy with the GH & FarmTek.

Honeybee~Bonnie