Comments regarding Outdoor Distributors
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Comments:
Rating | Author | Content |
Negative | ConsumerGuy (1 review) | On Dec 17, 2014, ConsumerGuy Mc Kean, PA wrote: DO NOT ORDER FROM THESE PEOPLE These people sell items that they don't have in stock and have no idea when they will have it in stock. They then hope that you will forget about your order so they can keep your money or they give you a hard time about canceling your order and getting a full refund. When you talk to them on the phone they tend to get very rude and arrogant, even after you speak with a supervisor. |
Negative | PLE (1 review) | On Sep 20, 2010, PLE Springfield, MA wrote: I called thIs company to order a part ( Out door Dist.) They said they had it in stock. I paid for the part; just under $100. They told me to wait 3 days, call them back For information when I would receive it. I did what they said. Now, not in stock, I have to wait, Call back again. Still no part. I said," I want a refund," I told them. Response was they would. Part was ordered Dec' 09; refund requested in Feb 2010,Still waiting Sept 20, 2010 . Alabama Atty. General and BBB was notified. Still waiting for refund. My advice to all of you, don't order anything from this company, if you don't want to be inconvenienced or / and ripped off. P.S. Got fed up, ordered my part and received in 7 days from Order Tree - no headaches, no hassles. PLE |
Negative | Risnerdtn (1 review) | On Jul 13, 2010, Risnerdtn Buffalo, KY wrote: Although they shipped my order promptly, I received the wrong part. There are two series of parts associated with my model number, but all the people at Outdoor Distributors I talked with kept saying was "it should work." The manager even said she spoke with the manufacturer and, again, stated "it should work." The two parts were very different. I even sent pictures comparing the two. I finally got the number for the manufacturer from them, called myself, and they immediately gave me the correct part number. I have my doubts about whether or not they truly spoke with the manufacturer. Outdoor distributors refused to cover shipping either way to return the item. I'm very disgusted with them. |
Negative | ultrabigbear (1 review) | On May 19, 2010, ultrabigbear Akron, OH wrote: I ordered 1 part for my shop to see if it compares with the distributers that I deal with. The price was the same as my other distributers,but the confirmation was fast so I thought I had another place to shop. I recieved my package in 4 days but instead of 1 part for $23 like my order had stated they sent me 5 of the same thing and charged my card for over $74. When I tried to call about the problem all phone lines are either busy or not working. If I ran my shop like they do I would be out of business in a week. In my opinion this is not a company to buy from. I would like to resolve this with them but they have not tried to contact me. |
Negative | smakra (1 review) | On Apr 29, 2010, smakra Hamilton, OH wrote: Hello All, |
Negative | ssmith39 (1 review) | On Mar 8, 2010, ssmith39 Naugatuck, CT wrote: Posted on October 28, 2009, updated March 8, 2010 On March 8th, 2010, ssmith39 added the following: I waited until the end of the week and and still no parts. I was done fooling around with this place. I called and canceled the order and told it will take 10-15 business days to credit. Because of the way they jerked me around I knew it would be an uphill battle to get my refund. I immediately called my credit card company to let them know the situation and that I planned to dispute the charges if a refund was not issued in a timely manner. After waiting 20 days I was not surprised to find no credit issued. I contacted the credit card provider again and lodged a dispute. I was notified a week or so ago that they have refunded all my $$ after investigating the dispute. |
Negative | in_KY (1 review) | On Jan 7, 2010, in_KY Nicholasville, KY wrote: Thieves -- plain and simple. |
Negative | dumbdog (1 review) | On Dec 30, 2009, dumbdog Pueblo, CO wrote: Posted on December 29, 2009, updated December 30, 2009 On December 30th, 2009, dumbdog added the following: I contacted OD-D on Dec30th offering substitution for the items they did not ship. They no longer carry the product lines I asked for and haven't for sometime. I asked about the Paypal refund and was told someone else called this morning asking the same question. Then she offered to refund my order PLUS 20% once they get a new credit card processor. I asked why they still adevertise credit cards on their website, she pause then said the vendors process the cards directly when Items are ordered, they make no money of those sales. Yea right. I contacted the AL attorney general - guess what, they know who outdoor distributors is and are familiar with them. I filed an on-line complaint. I think I will also contact the web host company and let them know about the practices. |
Negative | Wolf1963 (1 review) | On Dec 29, 2009, Wolf1963 wrote: I ordered parts for my mower. It was stated it could take a month. The month came and went with no parts. After calling about 10 times and months later I asked for a refund. I was told the parts were drop shipped, but never showed. I called again for a refund and was told 3-7 days. No refund, called again and was told 7-10 days. Guess what. no refund. Since There has been no communication from them I did send a bill which they never paid of course. Now I need to proceed with legal proceedures... |
Negative | weatoys (1 review) | On Dec 14, 2009, weatoys Hampton, VA wrote: After 60 plus days I canceled two orders on 23 Sept. 2009. Two months later and a number of phone calls, I have yet to received a return. On 23 Nov. 2009, I filed a complant with the AL. BBB, still no return and the BBB has extended the time that they have to reply to the complant. Please save your time and money by going to another company |
Negative | pacoco (1 review) | On Dec 9, 2009, pacoco Valley Cottage, NY wrote: I placed an order for replacement MTD chipper blades which I paid through Pay Pal. I waited 68 days for them to arrive. The parts never arrived. In the mean time, I was lied too on several occasions. I was told the items would ship soon. I finally gave up after 68 days and canceled the order 10 days ago. I was promised a refund with in 10 days. No refund yet. I called today and was told Outdoor Distributor's Credit Card Processor froze their account and they have no access to credit (and Pay Pal). The young lady then told me to be patience as they are working on getting a new Processor. Once they get a new Processor they will refund my money plus 20%. |
Negative | adventuruss (1 review) | On Nov 24, 2009, adventuruss Dallas, United States wrote: I placed an order for mower parts with Outdoor Distributors in early October. They were paid over $73 from my account on 10/08/09. I still have not received any parts. I have had to mow since then, so have ordered parts on two occasions since then from partstree.com. I received the parts next day from partstree.com and highly recommend them. They are in Austin, TX. I just wish I had googled Outdoor Distributors before placing that order and handing over the payment. |
Negative | Starpower (1 review) | On Nov 23, 2009, Starpower Michigan City, IN wrote: I ordered a starter for my snow blower in July, so I'd have plenty of time to get it installed before winter. Winter's here, starter is not. Was told it would drop ship from the factory in Sept, then Nov 17, and today was told Dec 1st. I did notice that all of the rare positive reviews were from local addresses to the company. I guess all those girls on the website have to have boyfriends/husbands/brothers somewhere. |
Negative | seabees1 (1 review) | On Nov 19, 2009, seabees1 Fort Lauderdale, FL wrote: Order placed Sept 6 it is now Nov 18 I have no parts and no credit as promised 2 weeks ago |
Negative | dammregistratio (1 review) | On Nov 17, 2009, dammregistratio Houston, TX wrote: I ordered two wheels for my lawn mower. The wheels I received had the number that the website showed as being the correct ones for my mower, but they did not fit, i.e., my mower's axle was bigger than the hole in the wheel. I called and was bounced around for at least 30 minutes. They finally issued an RMA. I followed the instructions on the RMA and returned the wheels. I waited for the credit to show up on my credit card statement: it did not. So, I called and April told me that the wheels had been received, and the credit put on the desk of the person who issued the credits, but that she would put another credit on her desk. The next month's credit card bill came in, but no credit. I sent them an email stating that if the credit wasn't issued I would file a Small Claims Court suit. The next month's credit card bill has now come in, but still no credit. It has now been 3 months since the RMA was issued and no credit. I am on my way to the Small Claims Court to get the necessary forms to file the suit. I should have checked the reviews on this outfit before I ordered. |
Negative | phil52 (1 review) | On Nov 8, 2009, phil52 Swansea, United Kingdom wrote: Ordered parts on 18th September and email was recieved stating order was accepted and asking me to call them in 7 days if order was not recieved. Price included USD 75 for shipping to Europe! Credit card was billed on September 21st. Have repeatedly called them and am constantly asked to hold. Total 'hold' time on phone from Europe now exceeds one hour! Have been told several times that it's shipped but when asked for UPS tracking number or similar am told none exists! This bit seems fantasy to me. Have also emailed and faxed management (if they actually have any) without response. Terrible experience and have now put the matter in the hands of the credit card company. If they have problems or are short of parts then they should simply say so. |
Negative | hopagrass (1 review) | On Nov 6, 2009, hopagrass Miami, OK wrote: If I could put very NEGATIVE I would. I ordered a part in the 50 range. After waiting for 3 weeks for my part,, By the way they had told me it was going to take only 7 days, I just told them I wanted my money back,, and to just give me a refund, at this point they got real hateful. After calling back a week later,, I found out my "refund" was put in the day before and I was going to have to wait 12 to 15 days. So i waited,, Now All they can say is they don't know why it hasn't been refunded,,then click,,So I do have I advanage on my side,, I am an Attorney and about to send some papers their way, Lets see how they like coming to Oklahoma to fight a 600 dollar suit,,over 50 bucks,, however DO NOT ORDER FROM THESE PEOPLE!!!!!!!! SCAM |
Negative | redwingsfan (1 review) | On Nov 5, 2009, redwingsfan Lake Odessa, MI wrote: Ordered repair parts for my Poulan Pro lawn tractor. They tell you to wait 7 working days to receive parts before you call about your order. After 8 days I called and was told by Stephanie that the order had not yet shipped, and she could not tell me when it would ship. After a short internet search I found the same parts on Amazon for the same price so I called back to cancel my order. After waiting on hold for about 15 minutes, I was told by Stephanie that it was no problem and that my PayPal account would be credited immediately. I asked her again if the credit would be issued right away and she said yes. The next day, after not receiving my PayPal credit, I called back. This time I was on hold for about 25 minutes. Finally my call was taken (Stephanie again). After looking up my order information, she came back and informed me that it takes up to 12 or 15 days before credits can be issued. Now my money will be tied up for over a month if I get it back at all. Fortunately I used PayPal so at least I have an avenue for dispute.Amazon showed my parts in stock and will ship in 1 or 2 days. |
Negative | ivorydan (1 review) | On Nov 1, 2009, ivorydan Carmel, IN wrote: Be sure to pay with Paypal. That way, when a month has gone by, they took the money immediately, your parts never arrived, and they don't respond to your emails, you have a quick way to get your money back. |
Negative | cub (1 review) | On Oct 31, 2009, cub Martin, GA wrote: I THOUGHT I FOUND A GOOD SOURSE FOR ORDERING PARTS. WHAT A MISTAKE. THEY TOOK MY MONEY AND KEPT STALLING ME. I CANCELLED MY ORDER AND REQUESTED A REFUND I'M STILL WAITING. SAD WAY TO RUN A BUSINESS OR IS IT A SCAM? |
Negative | chromesjt (1 review) | On Oct 30, 2009, chromesjt Ellsworth, MI wrote: I ordered from this company on the recommendation of an auto parts store as well as that of a friend in the small engine repair industry. I am sorry that I did not come across these reviews prior to order because I could have saved a lot of time and energy. I ordered the parts on October 3rd and they charged my credit card immediately. I received an order confirmation email the next day. I waited seven business days and did not receive my parts. I called and was told they should be arriving within the week. They did not. I called a second time and was told they should be arriving within the week and that I would be emailed a tracking number. I received neither a tracking number nor the parts. I called a third time and was told they were being drop shipped from the manufacturer and I should have them by the end of the week. I did not receive them so I called a fourth time and was told one of the parts was on back order. I’d had enough of the excuses so I told them to cancel my order. I also told them that I will call my bank to ensure the credit card is refunded. Save yourself a lot of time and frustration and order your parts elsewhere! |
Negative | clercl002 (1 review) | On Oct 25, 2009, clercl002 Québec, Canada wrote: The experience I have had with this company is similar to the other negative complaints that I have read on this site. I have paid $187.66 USD for an item which I have never received and I have tried to cancel the order and request a refund without success. |
Negative | mspiowa (1 review) | On Oct 23, 2009, mspiowa Fort Madison, IA wrote: I can not tell you how disappointed I am in this company! I ordered three replacement blades for my Snapper mower (order # XXXX-XXXX-XXXX) of which they were more than willing to take my money within hours of placing the order from my account. I too, received the e-mail stating that my order was placed and would be received in 7 days. I waited 14 days for my order and called to see where my order was. I was told it was on order from the manufacture and it could be another 2 weeks before it would be here. I was told I could cancel my order if I did not like that. I waited another 2 weeks and called again. Told the same thing again. I asked to cancel my order. I was told that it had been done. It has been several days since cancelling my order and my money has still not been refunded. Beware when dealing with this company! |
Negative | poedintn (1 review) | On Oct 15, 2009, poedintn Louisville, TN wrote: I ordered a part from LandscapePower.com ie Outdoor Distributors on Aug 23, part was supposed to be in stock. After 2 weeks I was told it was back ordered after being on hold for over 20 mins. I e-mailed several times with no response. Every time I called a 20-30 min wait. Finally got the part on Oct 15th. They always put you on hold when called. The call taker was always rude and would put you on hold before telling you anything. Find a good supply of out-door parts not these guys. |
Negative | ffkfmy (1 review) | On Oct 14, 2009, ffkfmy Labelle, FL wrote: I have used this company for parts for the past 6 years. Each time it was excellent so I placed another order. (11 Sept., 2009) WHAT A DISASTER!!! I placed the order. They said it would take 14-21 days. OK I understood that. In less than one week my order arrived. I was tickled pink until I opened the box. All the paperwork was correct - the only problem was - IT WAS NOT MY ORDER!!! I called immediately and they said within a few days my order would arrive. I waited a week and called again. They said it was being looked into and I should have it in a couple of days. Three times they told me it was shipped. After a day I called each time and asked for a tracking number. I never got one because it still has not been shipped. I asked for supervisors. I asked for someone in charge. I asked to talk to the person that was supposed to ship my parts. I asked if they were in my shoes what would they do? I asked what I did wrong? I have been on the phone with them about 4 times each week for the past two weeks. It is now over 5 weeks. What is a person to do? If I tried to operate a business in this fashion I would be out before I got started. I am still waiting. They obviously do not want me as a customer. It sounds like they do not want any more customers. It sounds like you better get your parts or your money pretty quick - OR YOU AIN"T GETTIN NUTHIN. |
Negative | edwardwoodward (1 review) | On Oct 5, 2009, edwardwoodward Shizuoka, Japan wrote: On August 11th, 2009, I ordered a part for a Yardman mower to ship to Japan. Their homepage said the part was available and allows you to select Japan as a destination for parts. I placed the order. About a week later I got an email saying "Sorry, we don't ship to Japan." At the end of the month, I found that my card had been debited as soon as I placed the order. I have mailed several times without response. Still waiting. |
Negative | Penny_W (1 review) | On Oct 2, 2009, Penny_W Rose Hill, KS wrote: I placed my order with Outdoor Disturbutor on Aug 4, after waiting for 2 weeks, I called about my order. I was told the part would ship, and I would have it in a week. Another week passed, and no part. I called back and Spoke to Lou Lou for the third time she stated that the part was on back order. I told her to cancel my order and refund my card. She told me it would take 4 - 6 weeks. Needless to say I was not happy. I asked to speak to a supervisor, and was told she could get the part from one of their stores and ship it the next day. I told her no thank you I want my refund. She told me she would try to get my refund quicker. Oct 1, no refund! I called again spoke to Christian, he said it slipped through the cracks. He would get it processed. I called back Oct 2, was on hold for 15 mins before someone came back on the line to tell me to continue to hold, I said "NO!" I want to speak to someone now. She put me on hold anyway. I did finally get the issue resolved AFTER 2 MONTHS! I did learn something from all this. If I would have just google the company I would have found this site, and never went through all the hassle. |
Negative | Dav3yDark0 (1 review) | On Sep 28, 2009, Dav3yDark0 Sioux City, IA wrote: On September 4, 2009 I ordered a primary drive spring and a headlight for a Craftsman lawn tractor. They charged my card on September 15, 2009, but had not shipped any parts. They have made various excuses as to why nothing has shipped with empty promises the parts would ship soon. I first contacted them after the 7 business days with no shipment and was told one of the parts was back ordered and we should receive the parts in another 5-7 business days. No parts were received after more than 10 business days. Called them again, they still have not shipped the parts so I told them to cancel the order and refund my credit card. I have also contacted my card company and requested a charge back since I have not received what I have ordered and paid for. The card company said they will give Outdoor Distributors 15 days to refund the money or they will do a charge back against them. Apparently these guys do business under the name LandscapePower dot com also, so beware of that website also. With my bad experience I can only recommend to others to stay away from Outdoor distributors and Landscape Power and find another website to purchase lawn tractor parts from. Wish I would have found the advice here at Dave's Garden before I tried to purchase from them. |
Negative | whag (1 review) | On Sep 23, 2009, whag De Forest, WI wrote: Despite the warning on the site that "we're swamped" and the assurance in smaller print that many orders are shipped promptly, I placed an order for two small engine parts on 9/6/09. |
Negative | slk230red (1 review) | On Sep 22, 2009, slk230red Tampa, FL wrote: I thought I found a good deal on a carburetor for my Sears leaf blower, so I ordered one from them on 8/10/09. I called before ordering to make sure the part was in stock and I was told that it was. |
Negative | AandEsMom (1 review) | On Sep 21, 2009, AandEsMom Monroe, NC wrote: 8/1/2009 I ordered Snapper parts - 3 mower blades, 1 clutch switch, 1 seat switch. My lawn was half mowed when it broke. Finding parts quickly was extremely important. Got a confirmation email my parts would arrive in 7 working days. |
Negative | boon_dog (1 review) | On Sep 20, 2009, boon_dog Cranbrook, Canada wrote: Ordered on Aug 4th 2009, order confirmed and payed. Called Aug 19th and put on hold for a long time fianally told only 1 part was in and rest would be shipped the following week. Have tried to email 3 more times with no response. It is now Sept 19th and will try to get my money back through Pay-pal. |
Negative | mikekmary (1 review) | On Sep 18, 2009, mikekmary Hampshire, IL wrote: I ordered a manual for a Poulan riding mower in May and as time went by I called twice and was advised that order was pending. It was August and mowing season was coming to an end but I figured I would order parts as the manual was very old and probably hard to find. I was advised back order was canceled but received no credit. (I was able to order manual from Sears and got it in a week). The parts I ordered I saw online would be delivered in a week but a special note said 14 to 20 days. I still did not receive parts and had to dispute charge based on the information I found on your site. I should have read your reviews beforehand. I was able to find parts with Mowtownusa and should have them in a week. |
Negative | amyrgang (1 review) | On Sep 9, 2009, amyrgang Hampshire, IL wrote: I would not EVER use this company again. |
Negative | ydfoley (1 review) | On Sep 2, 2009, ydfoley wrote: I ordered a pulley for an MTD lawn tractor. The charge for the part hit my account immediately. I called ten days later to find out the status of my order. The confirmation email plainly states "Call 1-877-70-PARTS if Order not received in 7 WORKING days. |
Negative | ldbc (1 review) | On Sep 1, 2009, ldbc Billerica, MA wrote: On 7/22/09 I ordered some parts for a Briggs & Stratton tractor engine. |
Negative | Order_problem (1 review) | On Aug 27, 2009, Order_problem Elizabeth City, NC wrote: PLEASE do yourself a favor and avoid the same problem I experienced when doing business with Outdoor Distributors (www.outdoordistributors.com). The money you think you will save was in my opinion not worth the aggravation you may encounter. On September 9th, 2009, Order_problem added the following: As of September 9, Outdoor Distributors ignored my verbal and emailed request on August 26 to post a credit for unsent merchandise and significant delays. I was told a credit would appear in 7 business days. I already filed a complaint with the Better Business Bureau and the State of Alabama Attorney General's Office. If you have been mistreated by Outdoor Distributors, please take a minute and file complaints with the BBB and Alabama Attorney General's Office to help others avoid these problems. Attorney General's Office website: //www.ago.state.al.us/ Better Business Bureau website: http://www.bbb.org (search Outdoor Distributor and AL to find their record). |
Negative | thomasgoffe (1 review) | On Aug 25, 2009, thomasgoffe Selma, NC wrote: I made one order from Outdoor Distributors, and although it took a long time to have it filled, I had no complaints, until now. |
Negative | lighthouse58 (1 review) | On Aug 25, 2009, lighthouse58 Richview, IL wrote: I placed an order for a mower part with Outdoor Distributors on July 18th, 2009. I canceled my order on August 10th, 2009 because I still had not received it. I was told three times that my order was delayed because some server was down and my part would reach them on Thursday of that week. Then it would be shipped to me. I was told this 3 weeks in a row. That Thursday never came. I was told that I would have my money refunded in 5 days when I canceled on August 10th.When I called back in 5 days, because I had not received it I was told it takes 10 days for a refund. On August 24th (10 days now)I called again and I was told it takes about 15 days to get a refund (see a pattern here). It only took 2 days for them to take the money from me. I have not got my money back yet . I will not do business with them again. |