Comments regarding AAA Ornamentals

I purchased from this company when I found they had the Hakonechloa I was searching for. I ordered five of them as well as several other grasses and a couple of hosta. None of these plants looked healthy but I gave them excellent care and hoped for the best. I lost all but one of the Hako grass which is tiny but should make it now. The other plants though very small are doing well. I contacted the company about the ones I lost and got no response. I feel that for the price I paid they could make some kind of compensation but I didn't even get an answer to my email.

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I researched this comment thoroughly and found that this customer contacted me via the email contact information that was listed on the Garden Watchdog. Unfortunately, the email address listed was not a valid address at that time because of heavy spam issues. It wasn't until this spring (2007) that with better spam tools I was able to 'reclaim' my favoriate address.

I've also sent an email to the customer offering $50 worth of hostas to be sent to compensate for the loss.

Sincerely, Gregory Miller"

I placed my order, online, in February for delivery at the end of April / beginning of May. When I placed my order, I received a confirmation that my order was received and would be charged when the plants were shipped. Good news is my card was never charged. Bad news is I haven't heard ANYTHING back from them and of course, no plants.

When the delivery date came and went with no acknowledgement, I sent 3 very polite emails over the course of 5 business days inquiring where my plants were, could we reschedule, etc. No response at all.

Perhaps they are too busy to take care of online orders? If so, they should remove that functionality from their website.

So I took my business elsewhere to Bluestone Perennials and Santa Rosa Gardens - both online - both successful and I received nice, healthy grasses and plants.

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Having just seen this comment 4 years later on this website, my only response is that had we received an email we would have responsed, or the shopping cart encountered some type of processing error which prevented us from picking up the order. In our electronic world things do go wrong or mistakes are made. We appologize for the errors that happened to prevented us from corresponding to a new customer. Sincerely, Gregory "