Comments regarding Fast Growing Trees (formerly Empress Tree Nurseries, Paulownia Supply & fastgrowingtree.com)
Click here to return to Fast Growing Trees (formerly Empress Tree Nurseries, Paulownia Supply & fastgrowingtree.com)'s listing.You are viewing only positive comments
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Comments:
| Rating | Author | Content |
| Positive | maggiecme (1 review) | On Sep 13, 2023, maggiecme Portland, ME wrote: I have been so pleased with Fastgrowingtrees. I tried to order some skyrocket juniper trees from Monrovia and they failed to ship them in the spring when they said they would and later said I could pick them up three states away which I declined. I found the same trees on fastgrowingtrees.com and ordered them. They came very quickly and in great shape. I'm in Maine and I believe they shipped from NC so it was only two days to deliver. I planted them in early summer and they are all (9) doing really well. I've since purchased a baby blue spruce which arrived quickly and in great shape. It's in the ground and showing growth. All of the trees are exactly the size that I ordered on the website. Absolutely no complaints. |
| Positive | ArdeniaCornelia (3 reviews) | On Jun 9, 2022, ArdeniaCornelia wrote: Wow! I cannot express how happy that I was when my American Holly trees arrived. They are so much better and bigger than I ever expected! Normally I get little tiny sticks from mail order companies but these trees were almost as tall as I am. The leaves are green and healthy and they look perfect! I definitely plan to buy more trees from them (since someone cut trees on my property without my permission). I'm very grateful for these trees because I'm traumatized by the loss of my other trees. Thank you, thank you, thank you, Fast Growing Trees! |
| Positive | safars (3 reviews) | On May 16, 2022, safars Portland, ME wrote: We ordered a "Regal Prince" English Oak. It came quickly (with shipping notification). I was impressed with their packing - even if it had been shipped upside down, the tree would not have been damaged. The tree is healthy, beautiful and growing very well. We are very satisfied with both the tree and the service. |
| Positive | kndlpwendl (4 reviews) | On Apr 8, 2022, kndlpwendl Bellewood, KY wrote: It’s been a while since I’ve ordered from them and I’m pleased to say that although the tree I received was hopelessly root bound, I was pleased with the customer service I received. The tree arrived yesterday, I immediately unpacked it and was going to plant it today when I found the problem. I immediately took pictures, called them and quickly got Lynda who told me to send the photos and assured me they would be back in touch today. A few hours later, she told me they would replace the tree and I quickly received official confirmation. I’m hopeful the new tree will be satisfactory, but here are my takeaways…1) I knew a root bound tree was destined to slowly die, and included articles verifying that. 2) I knew there was a five day “arrive/thrive” warranty and was not going to let them tell me to simply cut the roots (they didn’t). 3) I was polite and appreciative in all communications. As a result, I got the remedy I wanted and they aren’t even charging me shipping. And no, I did not buy the one year warranty. We’ll see what the replacement looks like, and I’ll update this if there is a problem. If there is no update, all is good. Well done Lynda and FGT. |
| Positive | Bountiful0907 (8 reviews) | On Jul 7, 2021, Bountiful0907 Bountiful, UT wrote: In April 2021 I ordered a Salavatski pomegranate Tree and it arrived a few weeks later in absolutely beautiful condition. A little larger than I expected. I planted the tree immediately and this little tree has almost doubled in size in just 3 months. Thankyou!!! |
| Positive | 1vtp1 (4 reviews) | On Apr 3, 2021, 1vtp1 Washington, DC wrote: So far, we've purchased three trees from here: calamondin, indoor pine, and sweet olive. |
| Positive | Cleave (2 reviews) | On Jan 23, 2021, Cleave Oakdale, PA wrote: I was surprised to see the negative reviews for Fast-Growing-Trees, as we've purchased perhaps 2 dozen trees from them over the past 6 or 7 years, and we've been very impressed with the resilience of the trees we received. We live in deer country, and every fall the local bucks damage and even break the trunks of many saplings on our property. They've managed to break off the 1" or so trunks of 3 trees that we've bought, and every one regenerated from the root stalk and are now robust trees (the American sycamore is now close to 20' tall). I'm hoping that last year's negative reviews were due to the lockdowns and not indicative of a change in the company, because we're ordering 3 more 5-6' trees for late March delivery. Also, last Feb I dug up and transplanted an 8' regenerated Tulip poplar because the power company was going to cut it down. I only watered it twice after replanting, because I moved it 80 yards away from our house and had to carry the water in buckets. The main roots all stretched more than 4' radially from the trunk, and despite my damaging them a bit while digging them up, the tree thrived after replanting. |
| Positive | Cleveland1 (1 review) | On Nov 21, 2020, Cleveland1 Winterville, GA wrote: The only place I could find Canadian Hemlocks that were not bare root, online or anywhere. Trees arrived quickly and well packaged and most importantly with dense, healthy root systems. I have ordered Hemlocks before and gotten taller trees but they died out by the spring. What one wants I’ve discovered with mail-ordered trees is really not height but ROOTS, and these little guys have that. In the ground for two months now and still shiny and green needles. Bet you this spring they take off, but I will keep you updated. Not dirt cheap but reasonable and you generally get what you pay for with ordering plants. |
| Positive | AenRiv (5 reviews) | On Jan 22, 2019, AenRiv Fallbrook, CA (Zone 10a) wrote: Recently I have ordered a coffee (arabica) and tea (camellia sinensis) plants from Fast Growing Trees. Not only the plants arrived a day sooner, but in great condition as well. The coffee plant was especially lush. We planted both right away and are looking forward to our own tea and coffee! |
| Positive | yardenthusiast (1 review) | On Jun 28, 2018, yardenthusiast Post Falls, ID wrote: Posted on June 17, 2018, updated June 28, 2018 On June 28th, 2018, yardenthusiast changed the rating from negative to positive and added the following: Fast Growing Trees really went out of their way to correct the problem that originally I had experienced with two online orders of dogwood trees. Those initial orders had resulted in my receipt of basically dead trees, due entirely, I could see, to poor shipment practices. The trees had been grown wonderfully well, but then not packed properly. This company then contacted me via email and sent three replacement trees, going the extra mile to see that each tree was a superb specimen (more costly than the original little trees I had paid for) and also that they were packed just perfectly. Despite the start of summer heat, all three replacement trees arrived in wonderful, healthy, fine condition. I am so amazed at how greatly Fast Growing Trees responded and greatly appreciate the excellent replacements of my original dogwood trees. I'll gladly do business again anytime with this fine company. Thanks! On Jun 28, 2018, Fast Growing Trees (formerly Empress Tree Nurseries, Paulownia Supply & fastgrowingtree.com) responded with: "On Jun 19, 2018 11:53 AM, Fast-Growing-Trees (formerly Empress Tree Nurseries, Paulownia Supply & fastgrowingtree.com) responded with: We are terribly sorry to here that you have had some issues with your dogwoods. These trees are not bare-root so if it came out of the pot we are very sorry and will look into why that happened. Transit during extreme heat can take a toll on a living plant from time to time which is why we do our best to ensure it arrives in good condition but understand that there is chance it may not. If it doesn't though you are covered under our 30 day Happy and Healthy guarantee that covers your plants should you not be satisfied with them no questions asked. Our customer care manager will be reaching out to you so we can get your issues resolved today and again are very sorry that you had an unpleasant experience and we hope that you will give us another chance in the future! " |
| Positive | SWVa (3 reviews) | On Apr 3, 2018, SWVa Castlewood, VA wrote: I have ordered two trees, a bing cherry and a Meyer lemon tree, from this company, and it was by far the best order-from-afar experience I've ever had with any kind of plant ("order-from-afar" and not simply "order online" because I'm older, so I'd had plenty of mail-order plants and trees before the Internet came along). I also ordered trees (one was another bing cherry) from two other companies, and those trees were not in nearly the condition as the excellent products I bought from this company. I ordered in summer, and both of the trees from Fast-Growing-Trees were fully leafed out and, in the case of the Meyer lemon, in bloom. That certainly was not the case with the other two companies, whose trees arrived with broken limbs and few leaves. |
| Positive | beeplo (2 reviews) | On May 22, 2017, beeplo Ithaca, NY (Zone 5a) wrote: I've been ordering American hollies from fast growing trees for two years and I'm very happy! I've purchased 12 total and they all arrived in great shape and are doing well. I've also purchased other types of trees from them as gifts and the recipients have no complaints. It's very hard to find hollies in my area and it's even tough to find them mail order. I am happy that fast growing trees carries them and reliably ships good stock. |
| Positive | tpleus (1 review) | On Sep 28, 2016, tpleus White Plains, MD wrote: I just placed an order and had a great experience all due to Jamula's excellent service and knowledge. She's an asset to the company and a great foot forward. 10 out of 10. |
| Positive | Paradiso_Bella (3 reviews) | On Aug 16, 2016, Paradiso_Bella Newnan, GA wrote: My experiences with FGT has been nothing short of awesome. Their website is very user friendly, easy to navigate and ordering was a breeze. I first ordered from them June of this year. I ordered a Stella Cherry tree, a wonderful pineberry plant and a Wonderful pomegranate tree..........ALL thriving, arrived incredibly FAST and healthy as can be |
| Positive | Jarials123 (1 review) | On Jul 25, 2016, Jarials123 Babson Park, FL wrote: You guys are the best!!! I have never ordered plants via online shopping for fear of what would actually arrive. I can tell you now that fear is over for me because of your company. My tree came today and as I opened it I prepared myself for a stick with a root or two and low and behold I opened a box of the greenest leaves and potted in soil. I almost jumped off my back deck. I immediately called my Mom and was raving and gushing over my new tree friend and the only nursery that I will ever order from. I plan a small orchard of fruit trees that can survive, thrive, and produce in my location. I look forward to buying them from you all. I can understand the high prices to an extent, however, I may not be at a place in my life right now to afford my very own orchard, I hope too. Even if it's one or two trees at a time. |
| Positive | HM2015 (8 reviews) | On Jun 3, 2016, HM2015 Bristow, VA wrote: Posted on May 13, 2016, updated June 3, 2016 On April 12th, 2015, HM2015 added the following: I have to say I am very, pleasantly, surprised by FGT's customer service!!!! They followed up with me the very next day after this post to explain that my quince tree looked like it was 2-years old, and should branch out in the next year. They also offered to replace the tree if it has not branched out. I am still disappointed that I didn't get a more mature tree, because I thought I was purchasing one several years old, but the customer service is delightful. Such a pleasure to deal with people like this!!! Congratulations on having such a wonderful and proactive team, FGT!!!! On May 28th, 2015, HM2015 changed the rating from neutral to positive and added the following: I am changing my rating to positive,,as mentioned earlier. FGT's staff have been amazing in terms of their courtesy, professionalism and helpfulness!!! The staff have replaced the mango tree, which unfortunately never turned green again. They sent an extra nectarine tree, because the the three-in-one fruit cocktail only had two fruits grafted.They replaced a fig tree which never came out of dormancy. And, they are going to replace the quince tree, which, alas, succumbed to cedar rust. Each time I called, the staff was truly professional, courteous, and were sincere in their desire to help. I forget the names of the customer service reps for the most part, but remember Amber, Jaime (?), Shaina ?) all of whom we're amazing. But, ALL of their staff has been amazing in their assistance and sincere desire to make the client happy. All my other trees are doing beautifully and they all broke dormancy and are lovely to look at. My 4-in-1 apple tree unfortunately developed cedar rust on two of the grafts, which I pruned back, and hope they will grow back again. My peaches have peaches!!!!!! Yum!!!!!!!!! If you all need good-sized, mature trees, you can't go wrong with FGT and Willis Orchards, another orchard from where I ordered more mature trees. My first time with fruit trees, and I have gone crazy because of the fabulous trees from these two places, and the customer service rep and attention to client needs. I know I sound effusive, but I have a consulting business, and am always trying to preach the importance of customer service and client satisfaction. FGT- you have a client for life!!! I will always recommend your services. Thank you! Hatice Bristow, VA On May 28th, 2015, HM2015 added the following: I am changing my rating to positive,,as mentioned earlier. FGT's staff have been amazing in terms of their courtesy, professionalism and helpfulness!!! The staff have replaced the mango tree, which unfortunately never turned green again. They sent an extra nectarine tree, because the the three-in-one fruit cocktail only had two fruits grafted.They replaced a fig tree which never came out of dormancy. And, they are going to replace the quince tree, which, alas, succumbed to cedar rust. Each time I called, the staff was truly professional, courteous, and were sincere in their desire to help. I forget the names of the customer service reps for the most part, but remember Amber, Jaime (?), Shaina ?) all of whom we're amazing. But, ALL of their staff has been amazing in their assistance and sincere desire to make the client happy. All my other trees are doing beautifully and they all broke dormancy and are lovely to look at. My 4-in-1 apple tree unfortunately developed cedar rust on two of the grafts, which I pruned back, and hope they will grow back again. My peaches have peaches!!!!!! Yum!!!!!!!!! If you all need good-sized, mature trees, you can't go wrong with FGT and Willis Orchards, another orchard from where I ordered more mature trees. My first time with fruit trees, and I have gone crazy because of the fabulous trees from these two places, and the customer service rep and attention to client needs. I know I sound effusive, but I have a consulting business, and am always trying to preach the importance of customer service and client satisfaction. FGT- you have a client for life!!! I will always recommend your services. Thank you! Hatice Bristow, VA On May 5th, 2016, HM2015 added the following: I am writing to add further detail to my original reviews. First, the customer service with FGs is amazing. I have never had any issues when I have called, the staff have been pleasant, knowledgeable and proactive. And, they provide fantastic service! My citrus trees died, so I needed to get them replaced. Despite the fact that it was past the warranty period, Tonya went ahead and issued me a credit. For my mango tree, too. Then, I had forgotten that I needed to get my quince tree replaced, because last year, the tree had gotten rust disease. I had completely forgotten about the quince, and when I called in today, Alicia promptly ordered another one and will be sending a replacement tomorrow. Thank you, FGT! You all rock!!! I am telling all my friends. :) and, in fact,,promised my ten-year old niece that I am going to buy her some trees, so we can "garden" together! Hatice On May 12th, 2016, HM2015 changed the rating from positive to neutral and added the following: I am downgrading to neutral. I received the replacement Meyer and eureka lemon trees. These trees were $80 and $90 respectively. I was supposed to get mature trees ready to fruit, and I received two thin trunked, twiggy trees, just barely developing branches, which need to be pruned, leaving the trees essentially one badic branch. When I called to complain. I was told that they sold the trees by height, and if they were at least three feet, then I was sent what was described. Ah, no, when I read that these trees are mature trees and give fruit the first year or season, I expect mature trees, not thin, spindly stemmed one or one in half year old trees. I was told to give the trees a chance. Okay, I repotted them and am giving them a chance. We will see. If they don't grow significantly nor produce flowers or fruit, I am downgrading to negative. In addition, I still have never received my "mature" quince tree, and now I understand they will not get it in. They said they will give me a store credit. On May 12th, 2016, HM2015 added the following: I am downgrading to neutral. I received the replacement Meyer and eureka lemon trees. These trees were $80 and $90 respectively. I was supposed to get mature trees ready to fruit, and I received two thin trunked, twiggy trees, just barely developing branches, which need to be pruned, leaving the trees essentially one badic branch. When I called to complain. I was told that they sold the trees by height, and if they were at least three feet, then I was sent what was described. Ah, no, when I read that these trees are mature trees and give fruit the first year or season, I expect mature trees, not thin, spindly stemmed one or one in half year old trees. I was told to give the trees a chance. Okay, I repotted them and am giving them a chance. We will see. If they don't grow significantly nor produce flowers or fruit, I am downgrading to negative. In addition, I still have never received my "mature" quince tree, and now I understand they will not get it in. They said they will give me a store credit. On June 3rd, 2016, HM2015 changed the rating from neutral to positive and added the following: I am changing my rating to positive, again. I was not able to receive the quince tree, as they no longer have any in stock and am still not thrilled with the size of the citrus trees. But, the staff and customer service people are so pleasant and courteous, I can't in good conscience, give them anything but high marks. The trees are advertised as " fruiting in the first year (the ones I purchased, at least) but, outside of my peach tree, the others have shown no signs of providing any fruit yet. This is the second year. But, the trees are healthy, and seem to be thriving. Customer service reps are always pleasant and easy to talk with. They constantly update their records, so I am not always looking for my order number or such. Thank you, FGT staff. |
| Positive | Arfhinch (1 review) | On Jun 2, 2016, Arfhinch New Lenox, IL wrote: What great service, ordered five plants but a couple were damaged in transit. Fastgrowingtrees.com sent new plants the same day. Very polite very professional, will be using them again and recommending them to friends. |
| Positive | jasejohnson1980 (1 review) | On May 13, 2016, jasejohnson1980 Joplin, MO wrote: I saw an advertisement for fast-growing-trees and that the tree would be superior to other trees I could purchase elsewhere due to the fact that they are grafted and pruned so they would produce excellent fruit and be much less worrisome than anything that I would find at the local big box store. I have to be honest, the price seemed high but I have found that you get what you pay for so I made my selection for the semi-dwarf red haven peach tree. I was impressed in the ease of my purchase as all of my questions were answered during the purchase process. I was told to expect my tree in a well packaged box in about three days. I anxiously awaited the arrival of my tree and had great expectations of what I would be receiving. Once I received my package I found that the tree was boxed well but there was definitely something wrong with my tree. I noticed the leafless limbs and buds were very dry, and the general feel of the tree was not that of a tree that was dormant and ready to come out of its winter sleep to intensely grow to the anticipated superior tree I felt I was promised. I read the instructions of how to express my concerns with the condition of my tree and received a detailed and professional e-mail from customer service in response of my online inquiry the next morning. After reporting my findings by a quick assessment I was told (the same day) they would make my situation good right away by sending a replacement tree. Upon receiving the second tree, I again was not satisfied as this tree also was dead upon arrival and I followed the procedures I previously followed from tree number one. Upon receiving a response from Customer service, I noticed a much different tone in my response e-mail. This time, I could tell on behalf of FGT, “My” customer service professional was very sorry for my troubles and appreciated my patience with my unsatisfactory products and she assured me she would make me happy customer. Upon my second replacement, I just received a very beautiful third tree that is exactly what I had felt I was promised with a couple of perks this time for my trouble. I’m an understanding kind of guy and know you can’t put a guarantee on any living thing as “stuff” happens. I thoroughly feel fast-growing-tree is a great company to purchase your plants from because of their exceptional products they offer and possibly the most important part of the company, their customer service team. Thank you Rachael for making me a happy customer! |
| Positive | shaodk (1 review) | On May 8, 2016, shaodk Andover, MA wrote: I ordered 1 english and 1 black walnut trees from FGT's. The english was the pollinator and the order was reversed. Contacted customer service and they are great! Shipped out a replacement immediately. Thank you for making the customer the top priority. I wish more companies were like you guys! |
| Positive | RichfromNH (4 reviews) | On Apr 20, 2016, RichfromNH Nashua, NH wrote: I got a cold hardy banana(what a nice plant for the yard) and I was worried I killed it by how I prepared it for the winter. They gave me detailed instructions for care and assured me that should the tests they gave me to perform fail and that the tree wouldn't survive, my $2.50 warranty I paid for last year would activate a replacement. They didn't hesitate to offer this and I love a company that stands by their products. Great customer service! Especially Lisa who was very thorough in explaining where I erred in my plans. I definitely will consider doing business with them in the future and feel you would be served well to do the same. |
| Positive | rddjgarden (14 reviews) | On Apr 14, 2016, rddjgarden Bristol, FL wrote: I ordered 2 trees which arrived well packaged and healthy a few days later. Status updates about the order and information about the trees before they arrived were helpful. I would order from Fast Growing Trees again. |
| Positive | sla_eo (1 review) | On Apr 14, 2016, sla_eo wrote: Great customer service. My product went into backorder after I already placed my order and customer service rep worked with me to find a resolution. Will definitely order from them again. |
| Positive | mwmetcalf1 (1 review) | On Apr 13, 2016, mwmetcalf1 Corry, PA wrote: we have been ordering trees from fast growing trees for the last 3 years. there choices, trees and prices are great. even better when you time it right for 50% off. i have had to call to customer service twice, not for issues but questions. the staff is polite, hopeful and knowledgeable. i highly recommend this place. |
| Positive | brendagray890 (1 review) | On Apr 7, 2016, brendagray890 Beaumont, TX wrote: I ordered 2 trees for my daughter's birthday. Of course, I put down the wrong address and FGT's caught it quickly and emailed me to call them. Tree's arrived and I had a problem with my palm...no worries, after speaking to Lisa on several occasions, we resolved the issue. She is very knowledgeable about her job and represents the company very professionally and adds customer friendly service. |
| Positive | AnaDRoz (1 review) | On Apr 4, 2016, AnaDRoz Monroe, NC wrote: Ordered three citrus trees-- Meyers Lemon, lime and orange--. Ordered on Wednesday and they were received on Friday. I'm in NC so items were close by apparently. The trees were all healthy looking and above the size I had ordered. The lime tree had some white coating on it and I immediately emailed and sent pictures to office to determine if there was something wrong with tree; ie., fungus. This was late on Friday, early monday morning I had a response from Elvis (already ahead of the game), explaining that this was residue from the water they use to water the plants, calcium. I have already planted them in pots and all three already have buds. I can't wait to see these beauties blooming and producing fruit. If anything goes wrong, I'll come back and report. |
| Positive | jagrogan (8 reviews) | On Mar 25, 2016, jagrogan Somerset, KY (Zone 6b) wrote: Posted on March 21, 2014, updated March 25, 2016 On March 25th, 2016, jagrogan added the following: Well I have ordered 6 citrus trees from them and what they are is about a 3 - 4 foot citrus branch grafted on a citrus root that is used for grafting. The main job you'll have to getting these trees to look good and produce as potted plants is to drench them in water daily (like the rains of Orlando when I liked there as a child) all year round except in winter when you'll do so weekly in your bathtub or by carrying them out on the front porch, especially in places in the winter were they can't survive. You'll also one to January - June feed them a dilute solution of the cheapest 'Miracle Grow' type fertilizer you can afford. With that your trees should evenually root really well and have good top growth that you can prune the tree into a nice shape with and that will produce lots of flowers and fruit. And it's true the flowers do smell do good you can't help but turn you head towards them walking by and it's doesn't matter which type of citrus although the calamondin oranges are the most prolific producers and make a good jelly or juice orange with added sugar or if you are like me and like sour the flesh is sour while the peel is sweet so you can eat right of the tree without peeling. They are a bit like a sweet kumquat. The grafts and roots are well established when you order them and to date in the 2 years I've had the trees I have eaten about 50 calamondin oranges, 6 Meyer lemons, 3 grapefruits, 1 blood orange but as of yet no mandarin oranges. So it's pretty clear they've sent my health and productive trees that have survived as I figure out how to care for these trees in a non-nursery environment. That is less sun in winter and less water in winter. In fact my huge calamondin orange that was basically making beautiful flowers and mini-sour oranges year round had a severe branch dry-out and die back this past winter and I'm like should I order another or try to get this one to grow back? I decided to try to get it to grow back by concentrating on drenching it in water more frequently, all year round and using weak fertilizer solutions weekly. And that will like the trees grow in a growth pattern more suitable as potted plants in Zone 6b and not a sunny nursery in Zone 7 or Zone 8. So these citrus trees definately need as much sun as you can get them and to be drenched in water weekly in winter and daily the rest of the year. Feed them water soluable fertilizer January - June. I will order a key lime and a naval orange still yet from this company and that will give me 8 potted citrus and that's enough. (and quite a bit of heavy lugging around of pots in spring and fall. :-) |
| Positive | marlycem (1 review) | On Nov 12, 2015, marlycem Charlotte, TN wrote: I am not going to lie, I was very nervous about ordering $1500.00 worth of trees on line but I am so glad I did. Fast-Growing-Trees is amazing. From my first phone call to my last, my customer service rep, Gena, was professional, courteous, and knowledgeable about anything I asked her! I ordered 33 Nellie Stevens Holly bushes and not only did they arrive in two days but the trees were absolutely gorgeous. We realized there was an "opportunity" with my order and I want everyone to know that this company made it right!!!! I have never seen customer service like this...At its finest. All they cared about was making me happy. WHO DOES THAT? Fast-gorwing-trees does. I cannot say enough good things about this company. I wish EVERY company operated the way this one does. They truly believe the customer is boss and will do everything to make their customers #1. I will be ordering my fruit trees from Ms. Gena next year. If you are nervous about buying trees online...DON'T BE! Order from Fast-growing-trees and you will be as happy as I am!!! Don't take this review lightly, I am a hard customer to please and expect good customer service. This company exceeded my expectations and went above and beyond to make me happy. I cannot recommend them enough. I love this company!!! Thank you for reading my review! |
| Positive | vkumar1610 (1 review) | On Aug 24, 2015, vkumar1610 Frisco, TX wrote: I liked the wide choice available at the Fast Growing Trees web site. Ordered three trees, but because of the weekend, the shipping took an extra couple of days, resulting in the plants being in ill condition on arrival in 100 F temperature in Texas. I took photos and shared the information with FGT. They had no hesitation in approving another shipment of the trees - outside the one year warranty, which I also bought. Its wonderful to do business with a company that stands behind its products. They have suggested that in future it is better to place orders on Monday, so that shipment can arrive the destination without delay. |
| Positive | jwinders (1 review) | On Aug 12, 2015, jwinders Ramona, OK wrote: I have ordered several trees (little gem magnolias) as I am creating a hedge. I ordered 9 trees and all but one has lived. The one that didn't live has been replaced 3 times! This was due to something in the soil not the trees. However, FGTs was awesome and replaced 2 of the 3 trees that died without blinking an eye. I would recommend them and have been amazed at their fast courteous service. |
| Positive | harvey21143 (4 reviews) | On Aug 9, 2015, harvey21143 Brooklyn, NY wrote: sent beautiful healthy tree and fast delivery |
| Positive | mavasu (1 review) | On Jul 15, 2015, mavasu Madison, CT wrote: Ordered 4 small thujas.Came very well wrapped with plastic bag around pot and stem.Soil very moist almost wet.Branches all intact speedy shipment.Very pleased. |
| Positive | gardenkarma (9 reviews) | On Jul 3, 2015, gardenkarma Allston, MA wrote: My confession is that I only ordered from this company to be contrary. On principle, I don't like to support a garden company that misleads its customer into thinking that gardening is an instantly gratifying endeavour. It shouldn't ever be considered as such. |
| Positive | kfries48 (1 review) | On Jun 24, 2015, kfries48 Austin, TX wrote: Posted on June 22, 2015, updated June 24, 2015 On June 24th, 2015, kfries48 changed the rating from negative to positive and added the following: UPDATE: I received another email from customer service apologizing for the condition of the apricot tree I received and was offered a refund for the damaged tree. I appreciate and respect their efforts to do the right thing in this situation. |
| Positive | MHPermaculture (1 review) | On Jun 9, 2015, MHPermaculture Tulsa, OK wrote: Posted on June 8, 2015, updated June 9, 2015 On June 9th, 2015, MHPermaculture changed the rating from negative to positive and added the following: *Update 6/9/15* Fast Growing Trees got back to me quickly and refunded the parts of the order I requested. From what I experienced they have excellent customer service. I would probably consider buying from them again since they are so willing to work with their customers to make sure they are happy. Thanks Fast Growing Trees! |
| Positive | elroble (1 review) | On Jun 5, 2015, elroble Springfield, VA wrote: Dealing with Fast Growing Trees has been a very pleasant experience for my family. They responded quickly and effectively. Some of the trees I ordered got messed up during transportation. I still planted them, but did not grow as expected. I reported this anomaly and FGT did not hesitate to send me the tree replacements right away. |
| Positive | EffieH (4 reviews) | On May 16, 2015, EffieH Amston, CT (Zone 6b) wrote: Posted on May 15, 2015, updated May 16, 2015 On May 16th, 2015, EffieH changed the rating from negative to positive and added the following: UPDATE: Well my tree showed up the next day after my negative review, so I have to totally change it now. The tree is absolutely GORGEOUS -- it way exceeds my expectations! The packing was phenomenal, the tree was totally protected in the packaging but extremely easy to remove from the box and plant. The dirt in the pot was still nice and moist and the tree had all it's leaves. I had just been out shopping for shade trees locally with absolutely no luck at all, it's really hard to find shade trees at nurseries, they are mostly all ornamental. And when I got home the October Glory tree was waiting on the front porch! Except for the glitch with my order and having to call to have it manually entered, and not receiving any kind of confirmations, this was an excellent experience and I will definitely shop with them again. I bought the additional insurance and after reading all the reviews here, I'm sure I will be happy with my purchase. |
| Positive | docgipe (6 reviews) | On Apr 30, 2015, docgipe NORTH CENTRAL, PA (Zone 5a) wrote: I'm 79 years young. I just received my Pyracantha in three gallon pots. I have never received nicer stock at any price from any other source. Packing was the best I ever witnessed. I ordered on the 27th of April and received the order on the 29th. This is far better than I expected because no other firm has held up to a will ship tomorrow claim. You did! Thank you. I bought a little larger thus paid a little more. I am sure glad I did. Everything about this order is right up there earning the words excellent to perfect. |
| Positive | ARClose (1 review) | On Apr 27, 2015, ARClose Bradenton, FL wrote: I ordered three trees from "fast growing trees" two came from their nursery and were perfect, another came from another nursery and was broken. I contacted fast growing trees about this and after I sent photos of the damaged tree I received a new one so quickly. |
| Positive | dmtazzy (1 review) | On Apr 24, 2015, dmtazzy Alto, TX wrote: I ordered 2 rabbiteye blueberry bushes 2-3 ft tall. When I received the shipment I was surprised at how healthy they were. They were potted and full of green leaves and even lots of berries. I did call to ask a question about them and spoke with Elvis. He was just a real joy and I will order again soon and will recommend this company to my friends and family. Happy customer! |