Comments regarding Fast Growing Trees (formerly Empress Tree Nurseries, Paulownia Supply & fastgrowingtree.com)
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| Rating | Author | Content |
| Negative | mlslev (1 review) | On Jun 25, 2017, mlslev Arvada, CO wrote: I experienced problems with shipping, incorrect pricing and issues with ordering as well as correct info regarding a tree. Most of my plants arrived in fairly good shape with the exception of one of the blueberry bushes. One came and it was about 12" high and had one stem with a leaf on it. The others were at least 2 ft. with tons of leaves. They insisted that a tree barely living was acceptable and to plant it. They said if it completely died in 45 days that they would replace it. The issue is that I am paying someone $38 per hour to plant. I would have to pay for it to be planted, removed and a new one planted. Also they picture large trees in the descriptions instead of what you actually get that has a trunk about 3/4" wide. For the price it's common sense that you are not getting a mature tree but for accurate advertising they should say approx what the diameter is, versus the height of the tree. |
| Positive | beeplo (2 reviews) | On May 22, 2017, beeplo Ithaca, NY (Zone 5a) wrote: I've been ordering American hollies from fast growing trees for two years and I'm very happy! I've purchased 12 total and they all arrived in great shape and are doing well. I've also purchased other types of trees from them as gifts and the recipients have no complaints. It's very hard to find hollies in my area and it's even tough to find them mail order. I am happy that fast growing trees carries them and reliably ships good stock. |
| Positive | tpleus (1 review) | On Sep 28, 2016, tpleus White Plains, MD wrote: I just placed an order and had a great experience all due to Jamula's excellent service and knowledge. She's an asset to the company and a great foot forward. 10 out of 10. |
| Negative | rwwright (1 review) | On Sep 23, 2016, rwwright Evanston, IL wrote: Ordered what I was assured would be a very nice North Star Cherry tree in a "Drop'N'Gro" bag (dirt surrounding the roots). Received a bare root plant with a very few 2 to 3 inch long thread-like roots, a few short thin vertical branches from the root, half of which were dead and the rest partially dead with a few tiny leaves. When I called to express my dismay, I was assured "all is OK." Despite religious watering, the leaves never grew but instead gradually shriveled up and died along with the branches. My negative review posted on their website was deleted, which is their standard practice. I had to pay for a warranty (unlike other quality sites), which however only provides a credit for their site. For a vast number of similar reviews for similar experiences (~85%) see SiteJabber.com. |
| Negative | bcavender (1 review) | On Aug 24, 2016, bcavender Livingston, TN wrote: My order of five Leyland Cypress trees arrived with the pots dumped and roots showing. Packing was very weak. Nevertheless, I planted/watered them anyway as they were green. I checked on them carefully for a couple weeks and they seemed to be ok though most were barely able to hold their tops up off the ground. I went back to trim around them about 6 weeks later and four of the five were finally starting to bend upright, but one had bit the dust. |
| Positive | Paradiso_Bella (3 reviews) | On Aug 16, 2016, Paradiso_Bella Newnan, GA wrote: My experiences with FGT has been nothing short of awesome. Their website is very user friendly, easy to navigate and ordering was a breeze. I first ordered from them June of this year. I ordered a Stella Cherry tree, a wonderful pineberry plant and a Wonderful pomegranate tree..........ALL thriving, arrived incredibly FAST and healthy as can be |
| Positive | Jarials123 (1 review) | On Jul 25, 2016, Jarials123 Babson Park, FL wrote: You guys are the best!!! I have never ordered plants via online shopping for fear of what would actually arrive. I can tell you now that fear is over for me because of your company. My tree came today and as I opened it I prepared myself for a stick with a root or two and low and behold I opened a box of the greenest leaves and potted in soil. I almost jumped off my back deck. I immediately called my Mom and was raving and gushing over my new tree friend and the only nursery that I will ever order from. I plan a small orchard of fruit trees that can survive, thrive, and produce in my location. I look forward to buying them from you all. I can understand the high prices to an extent, however, I may not be at a place in my life right now to afford my very own orchard, I hope too. Even if it's one or two trees at a time. |
| Positive | HM2015 (8 reviews) | On Jun 3, 2016, HM2015 Bristow, VA wrote: Posted on May 13, 2016, updated June 3, 2016 On April 12th, 2015, HM2015 added the following: I have to say I am very, pleasantly, surprised by FGT's customer service!!!! They followed up with me the very next day after this post to explain that my quince tree looked like it was 2-years old, and should branch out in the next year. They also offered to replace the tree if it has not branched out. I am still disappointed that I didn't get a more mature tree, because I thought I was purchasing one several years old, but the customer service is delightful. Such a pleasure to deal with people like this!!! Congratulations on having such a wonderful and proactive team, FGT!!!! On May 28th, 2015, HM2015 changed the rating from neutral to positive and added the following: I am changing my rating to positive,,as mentioned earlier. FGT's staff have been amazing in terms of their courtesy, professionalism and helpfulness!!! The staff have replaced the mango tree, which unfortunately never turned green again. They sent an extra nectarine tree, because the the three-in-one fruit cocktail only had two fruits grafted.They replaced a fig tree which never came out of dormancy. And, they are going to replace the quince tree, which, alas, succumbed to cedar rust. Each time I called, the staff was truly professional, courteous, and were sincere in their desire to help. I forget the names of the customer service reps for the most part, but remember Amber, Jaime (?), Shaina ?) all of whom we're amazing. But, ALL of their staff has been amazing in their assistance and sincere desire to make the client happy. All my other trees are doing beautifully and they all broke dormancy and are lovely to look at. My 4-in-1 apple tree unfortunately developed cedar rust on two of the grafts, which I pruned back, and hope they will grow back again. My peaches have peaches!!!!!! Yum!!!!!!!!! If you all need good-sized, mature trees, you can't go wrong with FGT and Willis Orchards, another orchard from where I ordered more mature trees. My first time with fruit trees, and I have gone crazy because of the fabulous trees from these two places, and the customer service rep and attention to client needs. I know I sound effusive, but I have a consulting business, and am always trying to preach the importance of customer service and client satisfaction. FGT- you have a client for life!!! I will always recommend your services. Thank you! Hatice Bristow, VA On May 28th, 2015, HM2015 added the following: I am changing my rating to positive,,as mentioned earlier. FGT's staff have been amazing in terms of their courtesy, professionalism and helpfulness!!! The staff have replaced the mango tree, which unfortunately never turned green again. They sent an extra nectarine tree, because the the three-in-one fruit cocktail only had two fruits grafted.They replaced a fig tree which never came out of dormancy. And, they are going to replace the quince tree, which, alas, succumbed to cedar rust. Each time I called, the staff was truly professional, courteous, and were sincere in their desire to help. I forget the names of the customer service reps for the most part, but remember Amber, Jaime (?), Shaina ?) all of whom we're amazing. But, ALL of their staff has been amazing in their assistance and sincere desire to make the client happy. All my other trees are doing beautifully and they all broke dormancy and are lovely to look at. My 4-in-1 apple tree unfortunately developed cedar rust on two of the grafts, which I pruned back, and hope they will grow back again. My peaches have peaches!!!!!! Yum!!!!!!!!! If you all need good-sized, mature trees, you can't go wrong with FGT and Willis Orchards, another orchard from where I ordered more mature trees. My first time with fruit trees, and I have gone crazy because of the fabulous trees from these two places, and the customer service rep and attention to client needs. I know I sound effusive, but I have a consulting business, and am always trying to preach the importance of customer service and client satisfaction. FGT- you have a client for life!!! I will always recommend your services. Thank you! Hatice Bristow, VA On May 5th, 2016, HM2015 added the following: I am writing to add further detail to my original reviews. First, the customer service with FGs is amazing. I have never had any issues when I have called, the staff have been pleasant, knowledgeable and proactive. And, they provide fantastic service! My citrus trees died, so I needed to get them replaced. Despite the fact that it was past the warranty period, Tonya went ahead and issued me a credit. For my mango tree, too. Then, I had forgotten that I needed to get my quince tree replaced, because last year, the tree had gotten rust disease. I had completely forgotten about the quince, and when I called in today, Alicia promptly ordered another one and will be sending a replacement tomorrow. Thank you, FGT! You all rock!!! I am telling all my friends. :) and, in fact,,promised my ten-year old niece that I am going to buy her some trees, so we can "garden" together! Hatice On May 12th, 2016, HM2015 changed the rating from positive to neutral and added the following: I am downgrading to neutral. I received the replacement Meyer and eureka lemon trees. These trees were $80 and $90 respectively. I was supposed to get mature trees ready to fruit, and I received two thin trunked, twiggy trees, just barely developing branches, which need to be pruned, leaving the trees essentially one badic branch. When I called to complain. I was told that they sold the trees by height, and if they were at least three feet, then I was sent what was described. Ah, no, when I read that these trees are mature trees and give fruit the first year or season, I expect mature trees, not thin, spindly stemmed one or one in half year old trees. I was told to give the trees a chance. Okay, I repotted them and am giving them a chance. We will see. If they don't grow significantly nor produce flowers or fruit, I am downgrading to negative. In addition, I still have never received my "mature" quince tree, and now I understand they will not get it in. They said they will give me a store credit. On May 12th, 2016, HM2015 added the following: I am downgrading to neutral. I received the replacement Meyer and eureka lemon trees. These trees were $80 and $90 respectively. I was supposed to get mature trees ready to fruit, and I received two thin trunked, twiggy trees, just barely developing branches, which need to be pruned, leaving the trees essentially one badic branch. When I called to complain. I was told that they sold the trees by height, and if they were at least three feet, then I was sent what was described. Ah, no, when I read that these trees are mature trees and give fruit the first year or season, I expect mature trees, not thin, spindly stemmed one or one in half year old trees. I was told to give the trees a chance. Okay, I repotted them and am giving them a chance. We will see. If they don't grow significantly nor produce flowers or fruit, I am downgrading to negative. In addition, I still have never received my "mature" quince tree, and now I understand they will not get it in. They said they will give me a store credit. On June 3rd, 2016, HM2015 changed the rating from neutral to positive and added the following: I am changing my rating to positive, again. I was not able to receive the quince tree, as they no longer have any in stock and am still not thrilled with the size of the citrus trees. But, the staff and customer service people are so pleasant and courteous, I can't in good conscience, give them anything but high marks. The trees are advertised as " fruiting in the first year (the ones I purchased, at least) but, outside of my peach tree, the others have shown no signs of providing any fruit yet. This is the second year. But, the trees are healthy, and seem to be thriving. Customer service reps are always pleasant and easy to talk with. They constantly update their records, so I am not always looking for my order number or such. Thank you, FGT staff. |
| Positive | Arfhinch (1 review) | On Jun 2, 2016, Arfhinch New Lenox, IL wrote: What great service, ordered five plants but a couple were damaged in transit. Fastgrowingtrees.com sent new plants the same day. Very polite very professional, will be using them again and recommending them to friends. |
| Negative | MarieAkhurst (2 reviews) | On May 27, 2016, MarieAkhurst Lancaster, PA wrote: The tree they sent was big (for a mail order tree) and healthy. The reason I'm giving a negative is because of a problem with their 'everbearing mulberry tree' advertising as well as their lack of ethics. The web page title says 'everbearing' yet the html line faintly indicates 'black beauty', a tree with different dimensions. There are questions below on the pg. that also indicate the confusion of what species of mulberry this is. Just after ordering I noticed the faint html line and then the questions below which caused me to suspect their info may not be accurate. I asked and was told in emails that the tree is a dwarf and would remain small but when I called a plant specialist and spoke with Lisa, she was unsure and stated to me that 'the rumor was it is an Illinois Everbearing' (40'x 40' at least) but she would try to call the grower for accurate info. She called later to confirm it was a 'black beauty' mulberry (small tree). I told her I was not confident taking this verbally as we would face a thousand + dollars in tree removal if she was wrong so could she send me an email to confirm the type and mature dimensions. She sent me an email with a dogwood in the subject line and the email was only the copied and pasted info from the 'mystery mulberry' pg. This was not helpful or firm proof of what type of tree I had. So I told her I did not trust the accuracy and wanted to ship it back at their cost and with no restocking fee (usually 25% or so). She argued but I pointed out this was not buyer's remorse as I would glady keep the tree, IF I could get something written to indicate the variety and mature dimensions. After some arguing, she offered to reimburse return shipping and give me a full refund. I wrote an email to her confirming our conversation with her offers the day prior to shipment. Upon receipt of the returned tree FGT did issue a full refund for the original purchase price and shipping but refused to reimburse for the return shipping, as guaranteed by Lisa the previous day. I am in process of having something done about this but wanted others to know about this experience so they can judge for themselves if they want to do business with a company that says one thing but does another. I want FGT to know that I had been very happy with the fast shipping and the quality of the tree sent to me so I would have continued buying from them had they handled the disagreement over a mere $31 by following thru with Lisa's promise but because of their poor ethics with my case, they will now lose out on quite alot of profit and may be forced to reimburse the shipping anyway. I have photos of the web pg and copies of all emails. FGT, the sign of a good business is how it treats it's customers when things don't go as planned. FYI. |
| Positive | jasejohnson1980 (1 review) | On May 13, 2016, jasejohnson1980 Joplin, MO wrote: I saw an advertisement for fast-growing-trees and that the tree would be superior to other trees I could purchase elsewhere due to the fact that they are grafted and pruned so they would produce excellent fruit and be much less worrisome than anything that I would find at the local big box store. I have to be honest, the price seemed high but I have found that you get what you pay for so I made my selection for the semi-dwarf red haven peach tree. I was impressed in the ease of my purchase as all of my questions were answered during the purchase process. I was told to expect my tree in a well packaged box in about three days. I anxiously awaited the arrival of my tree and had great expectations of what I would be receiving. Once I received my package I found that the tree was boxed well but there was definitely something wrong with my tree. I noticed the leafless limbs and buds were very dry, and the general feel of the tree was not that of a tree that was dormant and ready to come out of its winter sleep to intensely grow to the anticipated superior tree I felt I was promised. I read the instructions of how to express my concerns with the condition of my tree and received a detailed and professional e-mail from customer service in response of my online inquiry the next morning. After reporting my findings by a quick assessment I was told (the same day) they would make my situation good right away by sending a replacement tree. Upon receiving the second tree, I again was not satisfied as this tree also was dead upon arrival and I followed the procedures I previously followed from tree number one. Upon receiving a response from Customer service, I noticed a much different tone in my response e-mail. This time, I could tell on behalf of FGT, “My” customer service professional was very sorry for my troubles and appreciated my patience with my unsatisfactory products and she assured me she would make me happy customer. Upon my second replacement, I just received a very beautiful third tree that is exactly what I had felt I was promised with a couple of perks this time for my trouble. I’m an understanding kind of guy and know you can’t put a guarantee on any living thing as “stuff” happens. I thoroughly feel fast-growing-tree is a great company to purchase your plants from because of their exceptional products they offer and possibly the most important part of the company, their customer service team. Thank you Rachael for making me a happy customer! |
| Positive | shaodk (1 review) | On May 8, 2016, shaodk Andover, MA wrote: I ordered 1 english and 1 black walnut trees from FGT's. The english was the pollinator and the order was reversed. Contacted customer service and they are great! Shipped out a replacement immediately. Thank you for making the customer the top priority. I wish more companies were like you guys! |
| Positive | RichfromNH (4 reviews) | On Apr 20, 2016, RichfromNH Nashua, NH wrote: I got a cold hardy banana(what a nice plant for the yard) and I was worried I killed it by how I prepared it for the winter. They gave me detailed instructions for care and assured me that should the tests they gave me to perform fail and that the tree wouldn't survive, my $2.50 warranty I paid for last year would activate a replacement. They didn't hesitate to offer this and I love a company that stands by their products. Great customer service! Especially Lisa who was very thorough in explaining where I erred in my plans. I definitely will consider doing business with them in the future and feel you would be served well to do the same. |
| Positive | rddjgarden (14 reviews) | On Apr 14, 2016, rddjgarden Bristol, FL wrote: I ordered 2 trees which arrived well packaged and healthy a few days later. Status updates about the order and information about the trees before they arrived were helpful. I would order from Fast Growing Trees again. |
| Positive | sla_eo (1 review) | On Apr 14, 2016, sla_eo wrote: Great customer service. My product went into backorder after I already placed my order and customer service rep worked with me to find a resolution. Will definitely order from them again. |
| Positive | mwmetcalf1 (1 review) | On Apr 13, 2016, mwmetcalf1 Corry, PA wrote: we have been ordering trees from fast growing trees for the last 3 years. there choices, trees and prices are great. even better when you time it right for 50% off. i have had to call to customer service twice, not for issues but questions. the staff is polite, hopeful and knowledgeable. i highly recommend this place. |
| Positive | brendagray890 (1 review) | On Apr 7, 2016, brendagray890 Beaumont, TX wrote: I ordered 2 trees for my daughter's birthday. Of course, I put down the wrong address and FGT's caught it quickly and emailed me to call them. Tree's arrived and I had a problem with my palm...no worries, after speaking to Lisa on several occasions, we resolved the issue. She is very knowledgeable about her job and represents the company very professionally and adds customer friendly service. |
| Positive | AnaDRoz (1 review) | On Apr 4, 2016, AnaDRoz Monroe, NC wrote: Ordered three citrus trees-- Meyers Lemon, lime and orange--. Ordered on Wednesday and they were received on Friday. I'm in NC so items were close by apparently. The trees were all healthy looking and above the size I had ordered. The lime tree had some white coating on it and I immediately emailed and sent pictures to office to determine if there was something wrong with tree; ie., fungus. This was late on Friday, early monday morning I had a response from Elvis (already ahead of the game), explaining that this was residue from the water they use to water the plants, calcium. I have already planted them in pots and all three already have buds. I can't wait to see these beauties blooming and producing fruit. If anything goes wrong, I'll come back and report. |
| Positive | jagrogan (8 reviews) | On Mar 25, 2016, jagrogan Somerset, KY (Zone 6b) wrote: Posted on March 21, 2014, updated March 25, 2016 On March 25th, 2016, jagrogan added the following: Well I have ordered 6 citrus trees from them and what they are is about a 3 - 4 foot citrus branch grafted on a citrus root that is used for grafting. The main job you'll have to getting these trees to look good and produce as potted plants is to drench them in water daily (like the rains of Orlando when I liked there as a child) all year round except in winter when you'll do so weekly in your bathtub or by carrying them out on the front porch, especially in places in the winter were they can't survive. You'll also one to January - June feed them a dilute solution of the cheapest 'Miracle Grow' type fertilizer you can afford. With that your trees should evenually root really well and have good top growth that you can prune the tree into a nice shape with and that will produce lots of flowers and fruit. And it's true the flowers do smell do good you can't help but turn you head towards them walking by and it's doesn't matter which type of citrus although the calamondin oranges are the most prolific producers and make a good jelly or juice orange with added sugar or if you are like me and like sour the flesh is sour while the peel is sweet so you can eat right of the tree without peeling. They are a bit like a sweet kumquat. The grafts and roots are well established when you order them and to date in the 2 years I've had the trees I have eaten about 50 calamondin oranges, 6 Meyer lemons, 3 grapefruits, 1 blood orange but as of yet no mandarin oranges. So it's pretty clear they've sent my health and productive trees that have survived as I figure out how to care for these trees in a non-nursery environment. That is less sun in winter and less water in winter. In fact my huge calamondin orange that was basically making beautiful flowers and mini-sour oranges year round had a severe branch dry-out and die back this past winter and I'm like should I order another or try to get this one to grow back? I decided to try to get it to grow back by concentrating on drenching it in water more frequently, all year round and using weak fertilizer solutions weekly. And that will like the trees grow in a growth pattern more suitable as potted plants in Zone 6b and not a sunny nursery in Zone 7 or Zone 8. So these citrus trees definately need as much sun as you can get them and to be drenched in water weekly in winter and daily the rest of the year. Feed them water soluable fertilizer January - June. I will order a key lime and a naval orange still yet from this company and that will give me 8 potted citrus and that's enough. (and quite a bit of heavy lugging around of pots in spring and fall. :-) |
| Negative | lopusa (1 review) | On Mar 17, 2016, lopusa Brunswick, GA wrote: The plants are very overpriced, much smaller than local garden centers. Unlike Home Depot, Lowes etc, there is no guarantee unless you pay extra. Shipping is extremely expensive. |
| Negative | koms1016 (1 review) | On Jan 26, 2016, koms1016 Houston, TX wrote: I have ordered about a 6-7 trees from this site, and I have to say that my experience hasn't been so good. I ordered an apple, peach, mango and blueberry bushes. The apple and peach didn't survive long, for which they sent a replacement. The new apple is doing well, but the peach isn't. The mango dropped all it's leaves, and is dead, and I have made many attempts to contact them to no avail. The same with the blueberry trees...all dead twice and nobody gets back to me. They have decent pricing but I have yet to experience the amazing quality or customer service others have. I want to order several more trees, but am weary of this site due to my experience. On Jan 26, 2016, Fast Growing Trees (formerly Empress Tree Nurseries, Paulownia Supply & fastgrowingtree.com) responded with: "On Jan 27, 2016 4:15 PM, Fast-Growing-Trees (formerly Empress Tree Nurseries, Paulownia Supply & fastgrowingtree.com) responded with: We are terribly sorry to hear this. Per our records we have responded to all correspondence with the customer and show no other emails that were not responded too.We strive in making sure that all of our customers are responded to within 48 hours of receiving. We have also been in contact with the customer and feel that we have come to a mutual resolution to the customers concerns. " |
| Positive | marlycem (1 review) | On Nov 12, 2015, marlycem Charlotte, TN wrote: I am not going to lie, I was very nervous about ordering $1500.00 worth of trees on line but I am so glad I did. Fast-Growing-Trees is amazing. From my first phone call to my last, my customer service rep, Gena, was professional, courteous, and knowledgeable about anything I asked her! I ordered 33 Nellie Stevens Holly bushes and not only did they arrive in two days but the trees were absolutely gorgeous. We realized there was an "opportunity" with my order and I want everyone to know that this company made it right!!!! I have never seen customer service like this...At its finest. All they cared about was making me happy. WHO DOES THAT? Fast-gorwing-trees does. I cannot say enough good things about this company. I wish EVERY company operated the way this one does. They truly believe the customer is boss and will do everything to make their customers #1. I will be ordering my fruit trees from Ms. Gena next year. If you are nervous about buying trees online...DON'T BE! Order from Fast-growing-trees and you will be as happy as I am!!! Don't take this review lightly, I am a hard customer to please and expect good customer service. This company exceeded my expectations and went above and beyond to make me happy. I cannot recommend them enough. I love this company!!! Thank you for reading my review! |
| Positive | vkumar1610 (1 review) | On Aug 24, 2015, vkumar1610 Frisco, TX wrote: I liked the wide choice available at the Fast Growing Trees web site. Ordered three trees, but because of the weekend, the shipping took an extra couple of days, resulting in the plants being in ill condition on arrival in 100 F temperature in Texas. I took photos and shared the information with FGT. They had no hesitation in approving another shipment of the trees - outside the one year warranty, which I also bought. Its wonderful to do business with a company that stands behind its products. They have suggested that in future it is better to place orders on Monday, so that shipment can arrive the destination without delay. |
| Positive | jwinders (1 review) | On Aug 12, 2015, jwinders Ramona, OK wrote: I have ordered several trees (little gem magnolias) as I am creating a hedge. I ordered 9 trees and all but one has lived. The one that didn't live has been replaced 3 times! This was due to something in the soil not the trees. However, FGTs was awesome and replaced 2 of the 3 trees that died without blinking an eye. I would recommend them and have been amazed at their fast courteous service. |
| Positive | harvey21143 (4 reviews) | On Aug 9, 2015, harvey21143 Brooklyn, NY wrote: sent beautiful healthy tree and fast delivery |
| Positive | mavasu (1 review) | On Jul 15, 2015, mavasu Madison, CT wrote: Ordered 4 small thujas.Came very well wrapped with plastic bag around pot and stem.Soil very moist almost wet.Branches all intact speedy shipment.Very pleased. |
| Positive | gardenkarma (9 reviews) | On Jul 3, 2015, gardenkarma Allston, MA wrote: My confession is that I only ordered from this company to be contrary. On principle, I don't like to support a garden company that misleads its customer into thinking that gardening is an instantly gratifying endeavour. It shouldn't ever be considered as such. |
| Positive | kfries48 (1 review) | On Jun 24, 2015, kfries48 Austin, TX wrote: Posted on June 22, 2015, updated June 24, 2015 On June 24th, 2015, kfries48 changed the rating from negative to positive and added the following: UPDATE: I received another email from customer service apologizing for the condition of the apricot tree I received and was offered a refund for the damaged tree. I appreciate and respect their efforts to do the right thing in this situation. |
| Positive | MHPermaculture (1 review) | On Jun 9, 2015, MHPermaculture Tulsa, OK wrote: Posted on June 8, 2015, updated June 9, 2015 On June 9th, 2015, MHPermaculture changed the rating from negative to positive and added the following: *Update 6/9/15* Fast Growing Trees got back to me quickly and refunded the parts of the order I requested. From what I experienced they have excellent customer service. I would probably consider buying from them again since they are so willing to work with their customers to make sure they are happy. Thanks Fast Growing Trees! |
| Positive | elroble (1 review) | On Jun 5, 2015, elroble Springfield, VA wrote: Dealing with Fast Growing Trees has been a very pleasant experience for my family. They responded quickly and effectively. Some of the trees I ordered got messed up during transportation. I still planted them, but did not grow as expected. I reported this anomaly and FGT did not hesitate to send me the tree replacements right away. |
| Positive | EffieH (4 reviews) | On May 16, 2015, EffieH Amston, CT (Zone 6b) wrote: Posted on May 15, 2015, updated May 16, 2015 On May 16th, 2015, EffieH changed the rating from negative to positive and added the following: UPDATE: Well my tree showed up the next day after my negative review, so I have to totally change it now. The tree is absolutely GORGEOUS -- it way exceeds my expectations! The packing was phenomenal, the tree was totally protected in the packaging but extremely easy to remove from the box and plant. The dirt in the pot was still nice and moist and the tree had all it's leaves. I had just been out shopping for shade trees locally with absolutely no luck at all, it's really hard to find shade trees at nurseries, they are mostly all ornamental. And when I got home the October Glory tree was waiting on the front porch! Except for the glitch with my order and having to call to have it manually entered, and not receiving any kind of confirmations, this was an excellent experience and I will definitely shop with them again. I bought the additional insurance and after reading all the reviews here, I'm sure I will be happy with my purchase. |
| Negative | Britlon65 (1 review) | On May 14, 2015, Britlon65 Chandler, TX wrote: I have had great success with Fast Growing Trees in the past - up until now. On May 14, 2015, Fast Growing Trees (formerly Empress Tree Nurseries, Paulownia Supply & fastgrowingtree.com) responded with: "On Jul 6, 2015 12:00 PM, Empress Tree Nurseries (aka Fast Growing Trees, Paulownia Supply & fastgrowingtree.com) responded with: We were so sorry to hear that Ms. Hart-Logan was upset with her order. We contacted her and had a plant specialist discuss the differences in the different types of Magnolias. We worked out a resolution to her satisfaction and ours and feel like the is satisfied now. " |
| Positive | docgipe (6 reviews) | On Apr 30, 2015, docgipe NORTH CENTRAL, PA (Zone 5a) wrote: I'm 79 years young. I just received my Pyracantha in three gallon pots. I have never received nicer stock at any price from any other source. Packing was the best I ever witnessed. I ordered on the 27th of April and received the order on the 29th. This is far better than I expected because no other firm has held up to a will ship tomorrow claim. You did! Thank you. I bought a little larger thus paid a little more. I am sure glad I did. Everything about this order is right up there earning the words excellent to perfect. |
| Positive | ARClose (1 review) | On Apr 27, 2015, ARClose Bradenton, FL wrote: I ordered three trees from "fast growing trees" two came from their nursery and were perfect, another came from another nursery and was broken. I contacted fast growing trees about this and after I sent photos of the damaged tree I received a new one so quickly. |
| Positive | dmtazzy (1 review) | On Apr 24, 2015, dmtazzy Alto, TX wrote: I ordered 2 rabbiteye blueberry bushes 2-3 ft tall. When I received the shipment I was surprised at how healthy they were. They were potted and full of green leaves and even lots of berries. I did call to ask a question about them and spoke with Elvis. He was just a real joy and I will order again soon and will recommend this company to my friends and family. Happy customer! |
| Positive | mpurwin (1 review) | On Apr 22, 2015, mpurwin Wayland, MI wrote: I recently received 4 beautiful Eastern Red Cedar trees to plant as a wind/privacy screen from FGT.com. I ordered the 2-3' plants as they were available and in my price range, and all four were just over 3' in height. I didn't really inspect them much more than that and proceeded to plant. The next day I noticed one of the Leaders on one of the trees had snapped. I took pics and sent to FGT, explaining it had already been planted and was unsure if it was received/shipped that way. Kim in customer service helped me determine if the snap was going to hinder the growth of the tree by sending articles/links to review. I decided I wanted a replacement tree and said I was willing to pay for it...they sent me a replacement free of charge. I have read positive reviews of theirs from people that have purchased dozens of trees if not a hundred trees. I only purchased 4 and was treated like a VIP. They have earned a loyal customer in me! |
| Positive | Shihtzumama1 (1 review) | On Apr 10, 2015, Shihtzumama1 Waxhaw, NC (Zone 7a) wrote: Posted on April 9, 2015, updated April 10, 2015 On April 10th, 2015, Shihtzumama1 changed the rating from negative to positive and added the following: NOTE: The company contacted me today and offered to allow me to pay the plant insurance now, retroactive to when I purchased the Persimmon. This would give me a credit towards another tree or plant. I'm happy. Since they reached out to me, I am changing my rating to positive. A poster on gardenweb stated that if any fruit tree is just gonna mysteriously die the first year, it's the persimmon. So I'm just chaulking it up to a mystery death. At the time of purchase, the tree was healthy. I also purchased a blackberry and it is doing great. |
| Positive | Chelsearose (1 review) | On Apr 9, 2015, Chelsearose Absecon, NJ wrote: This is my first time buying from this company. I bought 2 kwanza cherry trees. Shipping was extremely fast! They were bare root trees and I planted them according to the instructions included. That was about 1 week ago. I'am happy to report they both are sprouting up and down the stems new growth. I buy plants/trees online and or from catalogs every year. I felt confident enought that I have another order in for a Mohave Pyracantha. |
| Positive | rob348 (1 review) | On Mar 18, 2015, rob348 Cincinnati, OH wrote: I purchased two 3' holly shrubs from Fast Growing Trees last October. I was skeptical of ordering plants online, but I was impressed when they arrived. They were packaged and shipped in a secure fashion that prevented any damage to the plants. The shrubs looked great (far better than any selection at the local nurseries) and arrived ready to put in the ground with detailed instructions for planting and long term care. |