Comments regarding Gorge Top Gardens (also dba perennial-gardening.com)
Click here to return to Gorge Top Gardens (also dba perennial-gardening.com)'s listing.
|
Comments:
Rating | Author | Content |
Negative | zoegirl76 (1 review) | On Mar 3, 2017, zoegirl76 Fort Worth, TX wrote: I have not received 3 separate orders from this business that were placed over 1 year ago. I have called and emailed with no response. I filed a complaint with the BBB to resolve the issue. They never responded to the BBB when contacted. This business takes your money and never sends the product. There is no excuse for taking a customers money and not sending the order. They are a horrible business! |
Positive | jasebree (2 reviews) | On Aug 10, 2016, jasebree Cedar Falls, IA wrote: This is a good company that has had some bad luck. When orders became delayed due to a serious illness in the family, they sent out an email to the outstanding orders (I was one) offering a refund, or the ability to delay shipping till cooler weather so the plants would not die during shipment. I chose to wait and low and behold I just received all my plants that I ordered and they all look healthy and happy to be in their new garden home in Iowa. I look forward to expanding my garden collection in the future with this company. Between this order and the previous ones, I've added over a dozen new varieties to my garden and it's looking great! Yes they could do a better job at communicating with customers, but all-in-all I have a beautiful garden thanks to their selection. |
Negative | midwestville (1 review) | On Jun 29, 2016, midwestville Columbia, SC (Zone 8b) wrote: Orders totalling $211.15 are unfulfilled. I've sent many emails and left voice messages with no response to either. I will attempt to recoup my money through Paypal due to non-delivery. I'd really rather have the plants, even tho it's June 29, 2016. I did read negative reviews of their service but also positive ones, so I took a chance. I'll try one more time to get a response. I hope they read this and contact me to resolve amicably. If not, I'll have no recourse but try other methods (above example). Jane in Naperville IL |
Negative | schreiner (1 review) | On May 11, 2016, schreiner Lynchburg, VA wrote: I ordered 237 dollars worth of hosta, never received them, BUT they billed me. The phone number on web site was wrong, the email bounced back, there was one phone number with a message machine and I left 3 msg for "the Hosta Farm -" never heard back. IT IS A TOTAL SCAM |
Negative | tecofan (2 reviews) | On Dec 2, 2015, tecofan Elmwood Park, IL wrote: Buyers beware: Hosta Farm (according to several sources they are directly related to Gorge) is announcing a "Hydrangea Trials" sale on 12/2/15 which is very similar to the sale that roped me into buying an Empress Wu hosta several years ago. I was one of at least several customers ripped off by Hosta Farm when they did not send the correct plant. For the entire growing 2015 season Hosta Farm made endless promises to send the real Empress Wu, but never did. Now they don't even respond to any updates requests. "Trial" in the description is a huge red flag with this dishonest business. |
Negative | MickH (1 review) | On Jun 17, 2015, MickH Schaumburg, IL wrote: I preordered plants from the Hosta Farm/Gorge Top Gardens, LLC in November for a May 18th shipment (just in time for spring). I called in May 22nd to ask when I could expect |
Negative | Babsfan (4 reviews) | On Apr 23, 2015, Babsfan Conway, AR (Zone 7b) wrote: Do NOT, and let me stress NOT ever order from this POS ripoff company. |
Positive | JKellyDallas (1 review) | On Apr 15, 2014, JKellyDallas Dallas, TX wrote: I order 3 each of 3 varieties of coneflowers from coneflowers.net, Milkshake, Ruby Giant and Pink Double Delight I think. They weren't super cheap, but better than I had seen around the web. They were shipped promptly, and arrived on time. Plants look GREAT. After reading some really bad reviews, I felt like I was taking a gamble, but so far, I'm really pleased. |
Negative | virginiarose (64 reviews) | On Jul 9, 2013, virginiarose Portsmouth, VA (Zone 8a) wrote: Posted on June 8, 2012, updated July 9, 2013 On June 8th, 2012, virginiarose changed the rating from positive to negative and added the following: Well, these plants bloomed around June 4, well two of them did and they were the wrong plants. I ordered After Midnight and they sent Sundown, I ordered White Swan and something in a pinkish color has bloomed. Very pretty but I have no idea what it is, I know it is not White Swan, also I ordered Ruby Giant and Vintage Wine, don't know about them yet. I emailed them twice at two different addresses found on the website and from the customer service address that sent the confirmation. No response. I called today on phone and it said press 5 for Gorge Top Gardens and there was no connection, it just went dead. Did it twice. I could not help but notice that they never seem to respond to the Watchdog complaints either, could it be they don't care? I purchased these from Coneflowers.net, I had a hard time finding them on Watchdog because I was not aware that they were called Gorge Top Gardens, seems they have a lot of alias's. I which they would pick one name and stick with it. It's confusing when you try to look them up. Also a strange company took money out of my Checking account and caused me a few gray hairs. Here's the clincher, you have to let them know within ten days if there is a problem. I got large plugs and they did not bloom for a whole month later. Also you have to mail them the bad plants. If you want to ever see a refund. That's their guarantee, for what ever it is worth. I do not care, I am not doing business with these people anymore, who ever they are. On July 9th, 2013, virginiarose added the following: Well, Vintage Wine died and Ruby Giant is not true to name. It looks like another pink double. So I have one that is dead and three that are not true to name. I did try over and over to contact this company and had no responses from them. |
Positive | simply_sarah (1 review) | On Jul 4, 2013, simply_sarah Harrisonburg, VA wrote: I ordered seven plants from Gorge Top for the same price as ONE from another company. I had seen the terrible reviews on Dave's, but decided that if even one survived it would be worth it. By mid-May I started to wonder if they had forgotten about me and ran off with my money, but I checked the shipping schedule and they were not due to ship until the next week. It's a good thing they waited longer than other companies- we had a frost night that week. The following week I came home to a huge box on my door step. What a wonderful surprise! All seven plants were in perfect condition (in fact Gorge Top had tossed in an extra foxglove - so I had eight!) Three were budding and bloomed the week after I planted them. All of them are thriving now a month later. They weren't in pots, but they weren't bare root either. Their soil was still in perfect pot shape. Perhaps it's just because I don't live far away that the plants held up so well in transport. I'm thrilled to have found this company and plan on placing a larger order with them next Spring. |
Negative | jlc518 (1 review) | On Jun 14, 2013, jlc518 Clairton, PA wrote: I am not one to write reviews,but I placed an order,my shippng confirmation said all items were shipped and I was charged for all my order.When my plants arrived, the 10 lavender plants were not included.(total $40.00). The packing slip said will ship in 7-10 days. Have not received them yet, I have emailed several times with no response and have called the number listed on the site only to be told my call can not be completed as dialed. When I order from a company I expect an answer back and be able to talk to a person to find out the status of the order.My suggestion is avoid ordering from this company,very poor customer relations. |
Positive | NikkiMK (1 review) | On Jun 7, 2013, NikkiMK Beverly Hills, MI wrote: I purchased 12 may night salvia and a clematis. The clematis is slow growing, so too soon to tell. The salvia have gone from itty bitty to over 12 inches and are blooming profusely. The plants were all in great shape upon arrival. |
Positive | skiingsk8 (1 review) | On May 9, 2013, skiingsk8 Harrison, NY wrote: I placed an order in April and sent a couple of emails and tried to call by phone. I did receive an email back within a few days (longer than desired). My ship date was targeted for 2nd week in May. After reading several (many) negative reviews about the company I was very nervous about what the outcome might be. |
Negative | gardenlady_25 (2 reviews) | On Apr 29, 2013, gardenlady_25 Edgewood, WA wrote: Beware people If you can't contact by phone something is not right anyway I also Google mapped them and looks like a residence not a nursery. |
Negative | rain12306 (1 review) | On Oct 18, 2012, rain12306 Rotterdam, NY wrote: DO NOT BUY YOUR PLANTS HERE! Received 6 moldy digitalis and 1 dead hibiscus. None of them made it. This company will not respond to my emails and has no phone number to call. I buy many plants online and this company will never get my business again. |
Negative | thebarkers (2 reviews) | On Sep 8, 2012, thebarkers Huntsville, TX wrote: This was a bad experience for me, they shipped me two japanese painted ferns both wilted and practically dead all the fronds on them were broke and they did not combine my other order like they were suppose to for a double coneflower who knows if I will ever get it according to other reviews. I emailed them and at this time have not heard back from them hopefully I do. I would not order from them again. They were suppose to ship in pots and did not do so. |
Negative | tompedz (2 reviews) | On Sep 2, 2012, tompedz Salem, AR wrote: didn't return email, canceled order then they took there money off my account. |
Positive | 1Rose (2 reviews) | On Jun 28, 2012, 1Rose Chesapeake Beach, MD wrote: Excellent in every way so far. Ordered 2 hardy hibiscus. Came bareroot (as expected) and they were very large with nice firm roots. Everything went so well and the prices were so reasonable, immediately ordered 2 more for a friend. Both orders came quickly and plants were very healthy. All 4 have been in the ground for over 2 weeks, and they're growing like gangbusters. Very heallthy and happy. Unless they don't bloom true to the correct cultivar, this will be a perfect transaction. I would recommend them to anyone. Thank you, Gorge Top. |
Negative | yumabase (4 reviews) | On Jun 15, 2012, yumabase Youngstown, NY wrote: My first and my last experience with George Top Gardens. |
Positive | mindyk37 (1 review) | On May 30, 2012, mindyk37 Poland, IN wrote: I couldn't find coreopsis rosea anywhere. Gorge Top had them and at a great price. My order came when I requested, on time and in great shape! The plants adapted to their new home in just a few days and are developing buds already. I will definitely order from this company again. |
Negative | annimhere (1 review) | On May 29, 2012, annimhere Midland, MI wrote: I ordered hosta plants. All came bare root although the site said pots for some. My order included 2 krossa and 2 blue angel. I now know after they are about 10 inches high that I have 4 krossas. I emailed gorgetop 3 times to date and get no reply. The blue angel were twice the price of krossa. To be fair, the shipping was fast and the plants were in good condition. If only I had the plants I ordered or a refund, and someone would contact me. |
Negative | hnotter1 (1 review) | On May 29, 2012, hnotter1 Gallipolis, OH wrote: I ordered three Hibiscus plants about three weeks ago. They were to be shipped in 4.5 in. pots and growing according to the ad. When they arrived they were all bare root and nothing but a plastic bag tied around the roots. There was nothing in the bag at all to keep them moist. They appeared to be dead or dormant. I sent them an e-mail about a week ago and requested that they either send me what I ordred or refund the money. They still have not replyed. I paid using Paypal and have opened a dipute through them to see if they can get me a refund or what I ordered. I will not order from them again. |
Negative | viper8382 (1 review) | On May 16, 2012, viper8382 Lincoln Village, OH wrote: I placed 2 orders with them based on their recent upturn in reviews. The first order arrived missing 1 item. I just requested that they add it to my second order, but my 2nd order never came (along iwth the missing item from order 1). I later did more research and found that 2 of my items received on the first order were supposed to be in a 4.5" pot, but they came as a tiny plant in flimsy plastic (much like the small annuals at a local nursery). To this point they have ignored around 10 e-mails, and aren't available by phone. |
Positive | bsmitch (2 reviews) | On May 9, 2012, bsmitch Nancy, KY (Zone 6a) wrote: Posted on May 17, 2011, updated May 9, 2012 On May 9th, 2012, bsmitch added the following: I purchased nine Enchinacea this month and all were delivered in excellent condition. This makes two years that I have received plants in excellent condition. The shipping was fast and the packaging was good. |
Positive | nwhite (1 review) | On May 4, 2012, nwhite Mission, OR wrote: I order a lot online and especially plants. After reading all the bad reviews, I cut my $200 order to just daylilys. A confirmation was emailed and I got my plants when expected. One was forgotten and I emailed them. Got a response right away. Got the forgotten one in a week and a half after a nice email from them apologizing for the error. Nice big plants. |
Positive | Gourd (22 reviews) | On Apr 20, 2012, Gourd Mesilla Park, NM wrote: I placed my first order in September of 2011 and did not hear from them until March of 2012. I did order several Hardy Hibiscus and it did state on their website that they would not mail until March/April of 2012. I did email them and asked questions on the first order and never heard from them so I assumed they had gone out of business and did not think they would send anything nor bill me. |
Positive | emeldee (2 reviews) | On Apr 4, 2012, emeldee Clarksburg, WV (Zone 6a) wrote: I ordered a bunch of things from Gorge Top, and then saw the reviews here. I am a very cheap person, and their prices were good. Their selection was also pretty decent for the price. I got one order last week, and while most of the hostas were shipped bareroot, the were very healthy and look pretty good already. Everything else was shipped with the dirt intact and looked good. I got a second order today, and the same thing. It all looked great (maybe even a little larger than the more expensive versions from bluestone). I am very, very happy with my purchases and glad I didn't see the negative reviews until it was too late to look back. I will order from them again I'm sure. |
Positive | 01SweetPea (1 review) | On Apr 3, 2012, 01SweetPea Knoxville, TN wrote: I took a chance after reading all of the reviews & placed a order with Gorge,then decided that they had more perrenials that I would like to have.E-mailed them & ask them to combine my orders.Received both my orders together today & both the condition & size of my plants totally exceeded my exspectations.Beautifull,large,lush plants.My experience with them has been nothing but positive.I will be returning for more,as soon as I can find a place to put them.There is no way that they're prices can be beat when you can get shipping free if you search for it. |
Positive | chudock74 (5 reviews) | On Oct 17, 2011, chudock74 Green Lane, PA wrote: I am surprised at all the negative feedback. My first order went perfectly. All my plants were exactly as I had ordered them and I thought the prices were super reasonable as well as the shipping. So far I like them, in fact, I placed another order for the Spring! |
Negative | bubbabubba (1 review) | On Oct 13, 2011, bubbabubba Salem, NC wrote: I don't like giving negative reviews on any company, HOWEVER after I ordered from Gorge Top Gardens, received the wrong plants, tried unsuccessfuly by email and phone (there was never anyone to answer customer service calls and my emails were completely ignored), I finally gave up and told them that if I didn't receive a reply from them in a certain length of time that I was going to report them to the VA Attorney General and to other consumer advocate agencies, which I did. I gave them several days to try to work out a resolution with me with no response whatsoever from them. |
Negative | N2tropicAL (4 reviews) | On Aug 2, 2011, N2tropicAL Anniston, AL wrote: this company did not honor stated warranty, repeatedly stalled and delayed replacement shipments, never really shipped replacements despite saying so, and eventually refused to return emails and phone calls. |
Negative | sueonline (1 review) | On Jul 30, 2011, sueonline Parma, OH wrote: I placed a order on April 11th 2011. I asked that they wait until May 16th to send. They did do that. When I opened the box, the Sedum that I ordered was placed in baggies with wood chips. I ordered 2 frosty morning sedum, 1 black jack sedum, 1 stachys hummelo, and 2 liriope. I planted the same day that i received them. I could not really tell when I planted the sedum that they were not what I had ordered. |
Neutral | meghanley (1 review) | On Jun 24, 2011, meghanley Brookfield, IL wrote: Posted on June 24, 2011, updated June 24, 2011 On June 24th, 2011, meghanley changed the rating from negative to neutral and added the following: I just finally got an email back from them with an apology and promise to mail my order next week. I'd like to think that this was just a big mistake and not intentional. I will update my post when the order is received. |
Negative | wallaw (1 review) | On Jun 16, 2011, wallaw Indianapolis, IN wrote: Ordered 10 hostas to extend existing border. Gorge Top sent wrong hostas, but because bare rooted and no new foliage yet, could not know they were not what I ordered until they started to leaf out in a couple of days. Since then I have left at least 4 voice mail messages (impossible to reach a "live" person) and sent at least as many emails, but have had no response. I was able to reach a live person at one of their affiliates who told me she would make sure someong got back to me, but no one did. Absolutely terrible experience. |
Positive | ladystressout (1 review) | On Jun 16, 2011, ladystressout Georgetown, OH (Zone 6b) wrote: Posted on June 9, 2011, updated June 16, 2011 On June 16th, 2011, ladystressout changed the rating from neutral to positive and added the following: After a number of times of calling and emailing them with no results I sat down and wrote a letter to them and I am happy to say that yesterday 6.15.11 I got 3 more of the poppies plants and they were healthier and bigger then the last ones sent to me? So I am very happy because did not think I would get any replacements back.. They should replay to thier emails and there phone calls that would be a lot of help on my end knowing they got them? but I am not planning on ordering any thing else from them? |
Negative | dfgha (1 review) | On Jun 14, 2011, dfgha Fairport, NY wrote: Having never done business with this company I placed an order for a variety of cone flowers in April 2011 in good faith. My credit card was charged but shipment has never been made. I have called and left multiple messages on an answering machine over the past months and have emailed requests for assistance but have never received a response. My advise is to avoid this company like the plague. |
Negative | dougiedog (1 review) | On May 11, 2011, dougiedog Buffalo, NY wrote: Posted on May 6, 2011, updated May 11, 2011 On May 11th, 2011, dougiedog added the following: Just an update on my order of 6 Red double knockout roses. After numerous e-mails without resolve I've decided to log a complaint with the Virginia Dept. of Consumer Affairs and I wish everyone else who has had a bad experience with Gorge Top Gardens would do the same. It is about time he was stopped from his deceptive practices! Oh, by the way, 2 of the 6 roses have 1 small flower each and guess what-they are the pink single roses. Don't know what the others will be. Apparantly this man doesn't care what he ships or his poor business practices. |
Neutral | ginalove294 (5 reviews) | On May 10, 2011, ginalove294 Youngstown, OH wrote: I've ordered from them three times. Order 1: 3 different hostas, 3 bleeding hearts, 3 ajuga, 3 columbine, an astilbe, 3 lamium. Two hostas were the wrong varieties; heuchera instead of ajuga...oddly they all are doing well and look great. 1 columbine died, the bleeding hearts are barely hanging on. The rest are lovely. Order 2: 3 foxglove, 2 echinachea. All the foxglove now dead, echinachea alive and well. Order 3: 3 Lavender, 3 yarrow, 5 lady's mantle. 2 yarrow died, 3 lady's mantle died. The lavender is gorgeous, the surviving yarrow & lady's mantle look great. So they're not 100%. Also, their product availability is mostly a miss. |
Positive | Natural_Way (1 review) | On Apr 15, 2011, Natural_Way Springdale, AR wrote: 1/15/2011 Placed order for Hosta, etc. |