Comments regarding Annie's Annuals and Perennials

I have had many great orders from Annie's Annuals. The plants are almost always in good condition and grow well. I have never received a rootbound plant from them. Their plant packaging is the best I've seen, truly impressive. Their customer service is friendly and responsive. They have reasonable shipping and don't tack on "extra costs" to the order. I've ordered plants from quite a few companies, and Annie's is my favorite!

I was very happy with my order. All four plants were healthy and packed very well and still hydrated on arrival. Will order again.

I ordered four young plants and they arrived in great condition. The packaging was ingenious--the most stable I've seen in any mail orders I've ever received. The root systems were healthy and not root-bound. There was more greenery on top than I expected. A really impressive product. If these little plants don't survive, it'll be my own fault. I will definitely be ordering from Annie's again.

Whenever I look at Annie's catalog, I think I might have to move south. Not much in that catalog will survive in zone 4 Wisconsin. I do find interesting additions to my flower gardens, and they establish and survive well. Mostly the plants are well established and ready to transplant. A few are a bit on the wimpy side and need extra help. Overall, I am pleased to have a source for showy plants that just are not available locally.

I bought four mail order plants from Annie's last year and four more this year. They all arrived in very good condition and all have grown well since then. For pollinator gardens, I particularly recommend their Salvia 'Mystic Spires' and their Basil 'African Blue'. Their Agastache 'Black Adder' and Agastache rugosa 'Heronswood Mist' have also done very well. FYI - I am at 6000 feet in southern New Mexico where it is exceedingly dry for three months, followed by moderate Monsoon rains for three months. The soil is beyond terrible, so I grow in five gallon buckets with holes in the bottom and use MiracleGrow potting mix for the soil. Happy gardening !

"On Jun 15, 2022 12:57 PM, Annie\'s Annuals and Perennials responded with:

Hello wtchdrmd!
Annie's is thrilled to hear of your success with pollinator plants at your 6,000 foot altitude and, to say the least, in challenging growing conditions. Thank you for giving Annie's plants a home and for helping out the pollinators in your area. We look forward to helping you fill more of your clever containers!"

I've always been skeptical about ordering plants online, but after reading all the positive reviews I decided to try ordering through Annie's as they had a particular variety of African Daisy that we really wanted in our garden. I ordered the daisy as well as an echinacea and a chamomile plant. It took a couple weeks from my order for the plants to ship out, but once they left Annie's in CA they arrived at my home in NH two days later. The daisy and echinacea looked strong, but the chamomile seemed a bit wilted despite it having been fairly mild weather for the transit. I planted everything immediately after receipt and treated them all the same. However, the chamomile did not survive and within days was completely dead and brown.

I reached out to Annie's to let them know about the chamomile and they got back to me quickly with an offer to refund my order after seeing the pictures of the dead plant. In hindsight, I should have taken pictures of how they looked upon receipt, but their customer service was very understanding as it was my first time ordering plants online. The other two plants are beautiful and the daisy is already giving us wonderful blooms. If we decide to order plants online again next year, we'll be looking at Annie's first.

"On Jun 10, 2022 11:29 AM, Annie\'s Annuals and Perennials responded with:

Hello mgb37 -- All the way to New Hampshire! Thank you for giving Annie's plants a try. We are sorry to hear the Chamomile didn't survive, but glad to hear that the other plants made the trip looking strong and that your Annie's customer experience was a positive one. We look forward to helping you with your other planting needs next year! Keep an eye out for our new introductions.
Happy Gardening from the Annie's team! "

Wow! I ordered 6 different perennials. All were mailed in their prime and packaged so very impressively (I was expecting this after reading reviews from others who were equally impressed). Only slightly more expensive than my local nursery with shipping factored in, which is great considering I can order things from Annie's that my local Idaho nurseries would never carry. Always such a fun selection of plants at Annie's that have been vetted out by their gardening team. All 6 plants are thriving and didn't even endure any transplant shock (so unusual!). I will confidently order from them again!

"On Jun 7, 2022 11:36 AM, Annie\'s Annuals and Perennials responded with:

Hello kawerkamp,
Thank you for your feedback on our plants and the packaging that protected them on their way to your home. It is important to us that our customers are happy with the new additions to their gardens.
Enjoy your perennials and Happy Gardening from all of us at Annie's!"

We have ordered plants from several nurseries and when yours arrived my wife was blown away with the care taken to package the plants.
she told me to be sure to drop a line expressing her gratitude for your staff working in the shipping department.
We would gladly recommend them to anyone looking for a company that takes pride in their products.

Sincerely
2 happy customers :-)

"On Jun 3, 2022 7:35 AM, Annie\'s Annuals and Perennials responded with:

Hello eqs75,
We appreciate the positive acknowledgment for the care Annie's team takes to package your plants. It is important that our customers receive happy, healthy plants that withstand the trip to the new home. Happy Gardening! "

I have ordered from Annie's for two seasons now and have been very pleased. The plants are substantial, healthy, with good root-systems. They are packed well and arrive in good shape, always on time. And, the plants from last year overwintered well and are thriving. I haven't needed to contact customer service, but that itself is a testament to a job well done!

"On May 16, 2022 8:14 AM, Annie\'s Annuals and Perennials responded with:

Thanks for your review. We work hard to make sure out plants arrive healthy and ready to plant in your garden. We love to see pictures if you're on Facebook or Instagram (tag us). "

My plants were so well packaged and the plants were large and in great condition. I am a first time customer (thanks to unboxing videos I saw on youtube) and never would have dreamed I could get live plants and not just bare root via the mail. I will definitely be ordering again!

"On May 4, 2022 3:04 PM, Annie\'s Annuals and Perennials responded with:

Thanks for your review. We are so happy that your plants arrived healthy and happy. We hope you have fun planting them in your garden and hope you'll post some pictures here or on Facebook or Instagram (tag us) so we can see them grown and blooming!."

I received my 1st order (of 4 plants) from Annie's Annuals & Perennials earlier this month. I was so pleased that, in response, I sent the company the following thank-you note:

"I just wanted to say 'thank you' for taking such care in packaging the plants for shipment. The box was clearly marked 'fragile,' 'live plants,' & 'this side up.' Nonetheless, the UPS delivery person THREW it carelessly onto my porch. Despite that, the plants arrived in excellent condition because your packaging is so protective, so exquisite!

I received my 2nd order (of 12 plants) today from Annie's. The UPS deliveryman handled the package properly this time. As before, the plants were beautifully protected in the packaging & they arrived in perfect condition. All were young plants in 4" pots with the soil & plant secured in each pot & all the pots secured in position in the carton with lots of headroom to avoid crowding/crushing the plants. 2 plants already had 1 or more blossoms.

I will definitely continue to order from Annie's Annuals & Perennials in the future.

"On Mar 25, 2022 7:17 AM, Annie\'s Annuals and Perennials responded with:

Hello kgreisen, It is always great news to us when our customer's plants arrive in the best condition possible. Thank you for continuing to support Annie's. Happy Gardening!"

I just received this set of plants. GREAT job!
Excellent, healthy, large specimens ! I can't wait to plant them

"On Mar 14, 2022 10:00 AM, Annie\'s Annuals and Perennials responded with:

Hello Deerkram. Thank you for taking the time to post how your plants arrived from Annie's. We hope you are enjoying watching them thrive in your garden."

Six healthy plants packed to perfection. No surprises upon opening the box. Even though the next day shipper ignored the arrow and instructions of "THIS END UP", delivering the box on its' end, the plants within were not disturbed. You definitely get what you pay for at Annie's.

"On Jan 10, 2022 7:45 PM, Annie\'s Annuals and Perennials responded with:

We are so happy to hear your plants all arrived in good condition despite being upside down. We take great care in growing and carefully packaging our plants so that they arrive healthy, happy and ready to become a beautiful addition to your garden. "

This is the first year I ordered from Annie's Annuals and Perennials. I was extremely impressed with the two different orders I placed for a total of 20 plants. All the plants were healthy and immediately took off once planted. I live in a high desert with cool to cold evenings, so it can sometimes be a challenge to get perennials to perform well the first year. Not the case with the plants I received from you. I will be placing an order again this coming spring!

Customer for 4 years. top quality, superb packing, very happy and will continue to buy from them

"On Oct 1, 2021 10:36 AM, Annie\'s Annuals and Perennials responded with:

Hello there! Thank you so much for your kind words and your support for Annie's. Our mail order team members have been with the company for a long time and put such effort into every order. We are really happy that your experience was such a positive one! "

I ordered 3 Mexican sunflowers. Due to the heat during transportation, they arrived in pretty bad shape. I notified company. They sent me 3 replacement plants without any hassle. First timer with this company and I will definitely do business with them again! They have great customer service!

"On Jul 8, 2021 3:57 PM, Annie\'s Annuals and Perennials responded with:

Thank you so much for taking the time to reach out and let us know about your recent experience. Yes, the weather has been challenging this year! We really appreciate your giving us a chance to send you replacements. And, huge thanks for recognizing our hard working mail order team. Welcome to the Annie's family! "

I'm totally amazed at the quality of packaging Annie's plants come in...somebody really put some high-quality thought into designing the box and packing process.

I've ordered a total of 12 plants from Annie's now, and of those, 10 are still alive, which I consider a good percentage, although I have a bit of a request: Although I live in Zone 8a, that designation does not take into account the realities of the area. It would help a lot if the California gardeners who write descriptions for Annie's would please remember that there are places in 8a with 15% average humidity and a lot of wind. Although the Lupinus albifrons are described as loving infertile soil and full sun, with little or no water, the two that I ordered died almost immediately upon arrival and planting (one was even looking a tad peaked while still in the box). I envy you California gardeners, but southern Arizona is not as fortunate.

I have ordered live plants from Annie's Annuals and Perennials several times over the last several years. They have a phenomenal selection of beautiful, rare, and very hardy plants, with a wide selection of plants that support hummingbirds, bees, and butterflies. Each time my order arrives it has been packaged extraordinarily well. 4'' pots are covered so the soil doesn't spill out, and then placed into custom cardboard frames that hold the plants firmly in place at the bottom of the cardboard shipping box—with plenty of room for the fragile stems and leaves. The boxes are labelled "This side up. Fragile. Contains Live Plants. Keep out of Sun." Despite those clear warnings, postal delivery workers often leave the boxes sideways, or even upside-down (though, so far, always in the shade). Despite what is sometimes apparently less than careful handling by the mail, the plants have always arrived undamaged and in great health. I now have maybe a dozen plants in my garden from Annie's Annuals and Perennials, some several years old now, which have gotten bigger, stronger, and more beautiful each season. My parents have also ordered from them and had similar positive results and success. I hope their business continues to prosper, because there are definitely more plants they carry that I intend to make room for. ~Yishnir [Hattiesburg, MS, Zone 8b]

Ordered an Agave and an Aeonium from Annie in early March, 2021, and although the plants were well-packaged, the spiked leaves of the Agave pierced the leaves of the Aeonium and the tips of the Agave leaves were almost all broken off. Talked to Andrea at their Customer Service Department and we came up with a solution that accommodated us both.
Good company, quality plants. Would order again!

I was super impressed with your shipping...an A+ to the person who designed the boxes, dividers, etc. Everything arrived in great condition on the day after you shipped the order. Thanks for the great attention to detail. I enjoyed finding plants that I don't see every day.
I'm an avid gardener who currently has over 350 daffodils in bloom.
AgnesMarie

I called the other day and spoke to a man named Jarel (spelling?). He was so incredibly friendly and helpful.

He was super informative and answered all of my questions with enthusiasm. He helped quell some of my fears of plants being out of stock.

I've been ordering from Annie's for a few years now. I've always loved their plants and their customer service is impeccable. Highly recommend.

I have nothing but positive things to say. Their website has a massive selection of plants. I selected my zone and took hours going from page to page in awe with the selection and variety. I enjoyed seeing all of the wonderful pictures they had available making it easier to make decisions on my purchase. The order process was very easy and they have group shipping so I decided on 6 plants. They mentioned that the shipping may be postponed if weather is severe. My package was shipped on time and received on time. The box shows a lot of care to making sure that the package is treated properly during shipping. The plants were very secure in the packing they provided. Each plant wrapped to make sure soil doesn't fall out and the plant remains secure. Rubber banded to make sure the wrapping stays secure, and each plant labeled. All plants arrived looking very beautiful, soil lightly moist to the touch, and a few of the plants with flower buds getting ready to pop open. Instructions for on caring for the plants after receiving them was also provided to alleviate any confusion I may have had upon their arrival. I emailed the company and they quickly replied thanking me for my business.

I will be shopping with them again when spring comes.

Ebony Roberts from Annie's Annuals was so very helpful to me when I was placing my order. She also knew her plant material very well, and she was able to recommend additional plants that would do well for me.

It was a joy to place this order.

As an experienced gardener I have had the pleasure, and sometimes disappointment, of mail order purchases. After literally decades of online ordering, I can without doubt say that Annie's Annuals and Perennials is, quite simply, the best. Large, robust plants, good pot size, and so expertly wrapped and packaged that they all made it to my destination in wonderful style. I am a return customer for sure, now, and hope others add Annie's to their list of "go-to" plant places for ordering. You won't be disappointed!

I was very very pleased with the quality of plants and the care in the shipping process. I've been gardening my whole life and have never received mail order live plants in such healthy condition and so perfectly packed. Each pot was wrapped in paper, secured by rubber bands then placed in a specifically designed box for 6 plants. The plants were are robust and healthy. I couldn't be more delighted.

I ordered six plants from Annie's and they arrived in vibrant health and with super-secure packaging. I'm very happy with the quality and selection and will definitely be ordering from them again.

Posted on October 5, 2020, updated October 8, 2020
This was my first order from Annie's and I was very pleased. I have some experience with perennials, and I was impressed with the health, size, and packing of the plants I ordered. In addition, Bluestone's customer service was outstanding--they offered guidance on how to care for the plants (which I am planting in a new bed) over the first winter. All in all, a great experience. I will be a repeat customer.

Wonderful service! The plants came beautifully packed and in great condition. Looking forward to ordering again!

I ordered a few plants from Annie's because they had a few varieties that are hard to find, especially at the moment. Their website was easy to navigate and very informative, with lots of info on the plants.The plants arrived in two days. Everything was backed amazingly well. Each plant was individually wrapped and placed in its own little cardboard holder, isolated from other plants. The strong shipping box was well packaged. No leaks, no spills. I pulled the plants out one by one and checked them carefully. They were a good size and every plant was perfect. Every branch, every leaf perfect! The plants were very healthy looking and full. They smelled great too. I ordered some tarragon, rosemary, oregano and lemon verbena. Eight plants total.
Annie's was able to accommodate my request for delivery even with the extreme heat. I am very satisfied with my order and I will be looking to see what other great plants I might want! These are the best plants I have ever received online. I would definitely recommend Annie's!
Thank you Annie's!!

I love Annie's annuals. I order from them regularly! They never fail to quickly send and securely ship the best plants! My last shipment had such large chunky and healthy plants that I was blown away! I also like that Annie cares about bees and does not use neonicotinoid pesticides on her plants. She always has unusual great plants that no other nursery has!

Posted on June 13, 2020, updated August 8, 2020
Posted on June 10, 2019, updated June 13, 2020
I've ordered from Annies on a couple occasions because they have plants not available elsewhere, I appreciate the care they take in shipping and the plants are usually healthy if not terrible large.
My last order arrived last month and shipping had been delayed (by UPS) for a couple days so the plants were in a bit of rough shape when I got them out of the box. One was very small and also pretty wilted, another was really quite shriveled up and broken as wel. l contacted Annies, sent photos, and was pleasantly surprised that they immediately offered to replace the plant that was broken although they didn't have any more of the other (small) plant. At any rate I ended up ordering a couple extra plants since the rep told me the replacement shipping would be free. The new plants arrived in a timely manner and were healthy and ready to plant.
Pleasantly surprised at the ease of the transaction and Andrea, the rep, was so helpful.

I ordered 3 variety of Asclepius, a buddleja, and a few other items. They arrived early June in absolutely great shape. Everything has done exceptionally well - and two of the plants were excavated twice by my dachshunds.....

They have all flowered (in less than 8 weeks!!) and both Monarch and Swallowtail have found them no problem. Huge variety of bees too - they just coat themselves in the pollen of that milkweed!!! They seem to appreciate the variety - something other than the abundant wild wild milkweed growing here.

I've been ordering plants on-line for many years. By far this was an exceptional experience:
I found the unusual plants I was looking for.
They arrived at a perfect time for me to plant them.
They arrived in very good condition - despite our very hot June...
They continue to thrive, with watering - because it has been unusually hot and dry here.

Highly recommend Annie's for unusual plants on-line, you won't be disappointed!
Zone 5, Ohio.

Let's just say my wallet hates this store. A gardener's delight, it is a pleasure to stroll through the nursery and I never leave empty handed. They offer a wide variety of everything, including some hard to find plants. The curation is excellent, as they consistently offer some of the highest quality cultivars of the species. Staff is friendly. Prices are fair and better than most. Note the store usually has more options than the website. Overall, definitely a staple for me.

Such a beautiful nursery - I hope that everyone has an opportunity to visit in person - Unbelievable! I ordered some plants from Annie's and was concerned about the delivery - My delivery date was 07/23 - very hot in my zip code 94582. The plants arrived in perfect condition - very professionally packaged. Their shipping department is awesome! Their plant selection is out of this world. So tired of shopping at Home Depot/Lowe's and seeing the same thing week after week. I would recommend this nursery to anyone! The Best

I've ordered a number of plants from Annie's Annuals and Perennials, and they have always been packaged very well. Plants arrived in good condition. I'm a repeat customer.

I ordered a gift card as a gift for a close friend’s birthday. Both Ebony and Judy were both very helpful and friendly on the phone and over email. Thank you for your excellent customer service!

I ordered six different plants from Annie's Annuals. I placed two orders in June 2020 and they arrived in great shape with cardboard shaped around the plants in a box marked "this side up" and "fragile". I have potted my plants in pots on my patio and they are all doing fantastically. I am very pleased with them! I will order from them again in the future.

Having ordered from numerous mail order nurseries this was my first time ordering from Annie’s Annuals and I must say these are by far the best mail order plants I have ever seen and are proper fully grown rooted plants.

They were also the best packaged plants I have ever seen also which they should be considering the shipping price (my only gripe) but they did arrive from one side of the country to the other within 2 days- highly recommended and will certainly be a regular customer especially considering they have such a varied and unusual selection of plants.

Just received my order of 6 Narrow leaf Milkweed (Asclepias fascicularis) from Annie's and want to share my experience. From the very start they kept my informed about my order, they advised me of the delivery date which never changed. The packaging of the order is some of the best I have ever seen. You can really tell that they value not only their inventory but also make sure the customer is happy with the quality in which the plants arrive. As for the plants themselves they are beautiful and healthy. They are of good size with no wilted or dead leaves. They all have sprouting new growth which shows me they are healthy.