Comments regarding Texas Hydroponics

I've been in the Hydroponic industry for 8 years, I sell nutrients and hydro equip through a major distributor in the Southern region of the US, including to Tom and his Texas Hydro shops. To all who don't know, NO one wants to do business with him, so we don't. I'd rather not make the commission just so I don't have to deal with his drama queen bull shit sets of lies. He doesn't pay his bills, he gets caught in his own lies all the time and he talks shit about everyone...customers and other hydro shops. Find one industry rep out there that says Tom isn't the biggest duche bag in the business and I'll explain how he's involved in Toms scam. Tom is a bottom feeder and a stain on our industry and I will be part of the standing ovation when it all falls down. He'll get what he has coming, no doubt. Karma's a bitch.

Don't give criminal clowns your money, stay away from Texas Hydroponics.

Well word on the srteet is Tom is a lieing cheating asshole. Just go and find anyone who helped him start his store. Years ago there was this buzz about him, he managed to get a bunch of smart people, get them focused and it looked like he was going to be a very successful business. He has since chased away everyone who got this company off the ground and has managed to scare his remaining employees into being money gubbing dicks just like him. I was shocked to come back to Austin after spending a couple of years abroad to find out that all the people with the brains have been chased away and Tom stabbed them all in the back. A quick look at what they prefer to sell, at the South Austin store, showed that he prefers the high markup low quality crap.

Seems everyone I knew that used to shop here is now back at at Brite Ideas in south austin or going online. Sad to see a good thing could not last. Do yourself a favor and dont support the back stabber Tom.

Just from reading owners/managers responses I would not shop here. Anyone in the service industry who resorts to name calling, slander and foul innuendo are amateurs. Their response to dissatisfied customer “jmoski” is a grade school response. If they are that unprofessional in handling customers that don’t want to do business on their terms makes me wonder what their ethics are in other areas.

What a joke. They pose as customers and place there own positive comments?!?
Next, they have a wide range of products only because they are poor in quality. Some items they sell also are in the gray area it would seem. They sell cheaply made foreign products that look good at first , but don't last. The business area is congested and i have had several run in with bad characters in the area. The workers at as if they are too good or have a sense of entitlement attitude. I have been a customer in the past spending several thousands of dollars, but never again. The whole experience was bad.
Absolutely no customer service from the owner Tom even though I spoke with him in person. Lens and bulbs were broke in the case and he blame it on my poor transportation even though he was not there. I have been a long time customer and have always been honest. He has a attitude and got all in my face and i just left. He built his success on being the only store in Dallas for a while but that has all changed now. I have been to 5 smaller stores with everything I needed and expert advice and service.

I tried to make a big deal with these guys, over 4k...
It was the worst experience and the most time ive lost in NOTHING in all my experience of dealing with hydro stores, they dont match prices, they try to change them at the last minute, they dont have in stock what they say they do, they try to change your mind on what your buying, they talk dirt about other companies, saying they are the best and biggest (lies) and when they lose interest in ripping you off because they cant, they stop answering your emails and just say things like "im too busy for this right now."

Tom says he sees his customers as "brothers" well what a [deleted] family he must have then, because im not ever dealing with him again.

I've been going to Texas Hydroponics for 4 years, and today
was the last time. Aside from the 30min drive and poor management.
This experience is not limited to Austin stores. I've been to the Dallas location three times with the similar experiences. It seems like a inconvienence when requsting help. I'm not asking fo uniforms and flare. I'd just like to see someone with a good attitude that wants to be helpful. I really felt bad after spending $600 on this trip alone.
In summary it's been awkward, uncomfortable, and unproffessional 4 years of repeat business.

"On Jun 13, 2010 7:59 PM, Texas Hydroponics responded with:

"Jmoski", we clearly remember you, and could not be happier that you will not be returning. You are a beating, so have a good cry, and get over it! You don't come in my shop/s and demand that we are going to kiss your @ss and bow down...no way. I do not expect my employees to be punished by unreasonable people. We have too many loyal customers that enjoy a mutually beneficial relationship to deal w/ this kind of cr@p, You are the typical non-social punk that goes home, makes a bogus profile, and hates on a company just trying to please as many legitimate folks as possible. You claim you have been returning time and time again... are you "unable to be pleased", or just not getting any from the old lady?

We love 99% of our customers, you sir, are in the 1% that can eat the hole out of my @ss.

I really don't like to stoop to your level, but there are many folks that just want to whine about b.s. when they don't get their way.
So lick it you whiny little punk!

"

These guys are ripp-offs they took all of my money and sent part of my order. I spent phone call after phone call with these guys, who in my opinion are con men. Now, they tell me that they can't do anything about it - won't give the product - won't give me my money back. Well over $100 they defrauded me out of. In my opnion, if you do business with these people you are just begging to get ripped off! Not only would I not recommend these guys but in my opinion they should be investigated by the authorities.

Never deal with this company again. They change the order and add surcharges without notice. Telling me certain items to be out of stock, while selling the exact same item on ebay auction for higher price.