Comments regarding Texas Hydroponics

I have now had several occasions to do business in the San Antonio store. The service and selection have been excellent. I would recommend this store without reservation.

I have been to the Austin (north) store once and had a positive experience. They were very busy and since I had a lot of questions and wasn't sure what direction I was going, they ended up helping others and I ended up waiting a bit. I don't have a problem with that.

I frequently go to the San Antonio store and have also had a positive experience. While they don't know everything (and neither do I) they are more than willing to try to help me figure out what I'm doing and answer my incessant questions.

I am so happy I did discover the Dallas Store.
For the first time I entered a store and learn from the people working there. Everybody was so helpfull and I found amazing stuff.
I love going to shop there of any of my gardening needs.

Today was my first visit to a hydroponics store. I had discovered a fascinating project that I believe would be great for kids at home or in the classroom. I found a plan to create a simple "window farm", and needed supplies and assistance with it. I took the plan with me to the store and received excellent, friendly assistance.

The two young men in the store listened attentively, showed me products, and then helped by suggesting another design that would be ever better - more sturdy. They also invited me to return for any additional assistance I may need as I began the project.

The plan was for a 3-bottle, window farm, and is located at http://www.windowfarms.org

Hopefully I will be helping some elementary and older students create window farms, along with lessons on nutrition, science, and food preparation this summer.

I am a first time gardener. The folks here have helped me be very successful in a short amount of time. They have offered me discounts, and matched other retailers prices (even online wholesalers). I have never felt that I was being "upsold". I won't shop anywhere else!

Been ordering online from this company for the past five years. Couldn't be any happier with the service, selection, and consistent ability to fill my order 100% When I order 10 products, I get 10 products... (and usually some samples) This is not usual in the hydro industry as many little shops try to put on a big front online and list tons of products they don't really stock. (o yeah, the prices are great too, and they will match ANYONE with like items!). I lived in Austin back when they first started in a shack and agree that some of the online pricing was not consistent with in store pricing in years past. This is the case with ALL online hydroponics retailers I have seen. Now they run the biggest hydro operation in the country and manufacture lighting, controllers, etc. There is a reason they have grown so huge with such a loyal customer base.

The following is copied directly from one of the well known online stores BGHydro.... "Why Does BGH Charge More For Some Products In The Retail Store Than What’s Published On The Website?"

"First of all, let us start by saying that we do not charge more in the retail store, we charge less on the website. There are many reasons why things have turned out this way. Shortly after starting the website, we realized that there were many “online-only” stores that were offering heavy discounts on equipment. Basically, we are competing with guys who are sitting in their garage in their boxer shorts in front of their computer taking orders and having the items drop-shipped from their vendors. They are able to sell products at the prices they do because many of them pay no rent on a building, no utilities, no labor for trained, experienced sales and customer service people, etc. So, after spending large sums of money and time designing our website, we realized that we were not going to be able to sell enough products without at least matching what our “competitors” were charging."

Competing in a "brick n' mortar" store is much more labor/overhead intense (I know this as I own a computer parts company with a online and retail front). Since then, I have noticed Texas Hydroponics is sharing the same database and you can find pricing to be identical in both online and in all the stores (2 in Austin, Dallas, Houston). So no need to be worried you will have a significantly higher bill when you walk in the doors. To be honest, I find it much cheaper to interact directly in the store as you can get volume discounts (if you mind your manners and spend a few bucks).

I wrote this after reading the previous posts. These guys run a stand-up business and should be applauded. Way to go Tx Hydro! Your loyal customer forever!

Skunky Munky