Comments regarding Autumn Ridge Nursery (aka autumnridgenursery.com)

In Spring of 09 I ordered three bare root Ginkgo trees. They arrived well packaged and gently handled, but they were very obviously dead. The wood was not only dry and the bark peeling off, some of the root matter was actually covered with visible fungus on all three specimens. (I still planted them, to be able to say I did so to any skeptics. As expected, the trees continued to rot in the ground)
I reported to Autumn Ridge by e-mail the state of the trees upon their arrival. Autumn Ridge quickly and politely replied that a new shipment would arrive Spring of the following year.
Two months ago, a replacement shipment of ginkgos arrived, lovingly packaged, and alive. Autumn Ridge remembered me. I am pleased to report these are healthy little trees now showing their characteristic fan shaped day glow green leaves. Thank you, Autumn Ridge.
M. Young in Chattaroy, WA

4 years ago now i ordered 2 cherry, 5 plum, 3 nectarines and a few others. . .all of them are growin awesome to this day. They do come as basically "Sticks", but they seemed to take off immediately for me.

I read all the reviews and purchased a 'small' amount of trees and shrubs. I was hesitant because of the reviews. I received my order within a week and even got more trees (3) and shrubs(1) than I ordered. A couple looked a little haggard but appear to have good roots on them. I have planted them and hope they grow! So far... so good.

I have been purchasing mail order nursery items since l963.
Recently I relocated and came to a "non" landscaped mobile home lot, which I love, and have the option/privilege to scape as I wish.
From Autumn Ridge Nursery I ordered a Golden Chain Tree (nearly always have had one) and a Double Mock Orange bush to hide a small electric box. My order arrived today and included two extra mock oranges and two red Crepe Myrtles FREE. I can certainly use them. Had I not room for them they could have been planted at "my" wood's edge or given away. After planting, mulching, and providing each with some food I am confident my plants will take off.

While I would not insinuate that many negative comments are due to poor planting knowledge or failure to follow directions, I have learned from past experience that many folks just take short cuts. An example: Several years ago a neighbor lady was advertising her "landscaping" business having planted her own yard. There were far too many evergreens too close together. There was no sun under the existing huge maples which dwarfed the house. She, too, planted a row of arbor vitae evergreens along the road (under the maples). What I found most amazing was that she didn't dig the holes deep enough, but attempted to compensate by mounding each tree that obviously hadn't been in the ground deep enough. Result: trees lean and later do not do well...or die.

I'm a 68 year old lady and still dig holes deep enough with some room left over to add mulch when needed.

I am very pleased with my trees and plants from Autumn Ridge Nursery. Some might refer to them as "sticks," but at roots-edge there are sufficient feeder roots and they count for far more than the stick portion of any plant.

Just my take. I will definitely re-order from Autumn Ridge Nursery as they do offer great prices. In today's economy nursery items (especially at garden centers), are not real affordable, in particular for single folks. A bonus is that I do not have to load them in my car and drive them home.

Kay Derr, Danville, Pa

My son sent me 2 weigela bushes and a hybrid rose bush for mother's day 2008. They all arrived dead....that was the bad part! I contacted Autumn Ridge, and they couldn't have been nicer! They agreed to substitute my order with my request, and reshipped it in May 2009! They promptly responded to all my emails too.

I placed an order for $70 worth of roses on May 8, 2009.
I stumbled across this website about a week or so after placing the order and was really worried after reading.
I immediately emailed AutumnRidge requesting an update on my order. I received an email back within a couple days and the "your order has been shipped" email within the same days.

I did request the within 72 hour shipping so if you do the math, the time wasn't far off.

The roots I have received look ok to me. We knew when ordering that they were "bare root" so no surprises when that's what we got. I ordered 3 Olympiad, 3 Mr. Lincoln and 1 Sublime rose. I have 7 roses though only 3 have the name tag on them. 1 Mr. Lincoln,1 Olympiad and the Sublime are tagged. But that's not that big a deal to me...

These are bigger than what I expected- I was thinking they'd look like small sticks but these look like what we cut some of our bushes back to in the winter. The planters I bought to put them in aren't going to work-i'll have to get bigger ones. They do have some new growth on a couple already.

At the end of the order I had the 3 free plants- I have 3 plants, which are tagged with the correct items. These look to be in good shape too. They are the 2-3 ft and have long roots. There are a few tiny buds on the flowering pear tree.

Hopefully, they will all grow and i'll have what I wanted.
So all in all I'd have to say i'm pretty satisfied with my ordering experience here and would probably order again.

Hope this helps! I'll try to remember to give an update about the growth later.

Shelley

I placed a nominal order of fruit trees from this company and then found this site with all of the negative feedback. I was worried however, I received my order 4 days later and although almost everything is dormant, they are alive and well. (fingernail test on the bark) Where else can you get fruit trees for $9.00? I will order from them again.

I've ordered several dwarf trees (1 flowering pear, 4 Red Delicious apple, and 4 Yellow Delicious apple) from Autumn Ridge Nursery over the last few years. All but one are alive and growing - they have leaves already this year. No fruit yet, but I'm looking forward to when they do. The one that didn't live? Workers repairing our garage after it was hit by a car dumped their leftover mortar where this tree was growing. :(

I ordered 5 dwarf fruit trees and a blueberry bush. I received them four days after I placed the order. They were very well packaged and in good condition when I received them. The trees were budding and the blueberry bush had leaves on it. I soaked them for four hours immediately after opening the package. I put them in the ground the same day I received them. I am very pleased with their service and with the trees I received. I will be placing another order soon. Thank you Autumn Ridge!

I ordered 11 rose bushes on March 3 and received them on March 7. I was amazed at the turnaround time. Some of the bushes were small but so was the price. They were healthy and well rooted. They were all labeled and I would definitely order from this company again. I truly am surprised at all the negative comments. I ordered before I saw them and was very apprehensive at first. Then my order came and I am completely satisfied.

Hi, this is my third year buying from autumn ridge nursery and I have always been happy with what I get for the money I pay. I get my dwarf fruit trees for less than half of what I would pay anywhere else and they have always been healthy, yes they look like twigs when I first get them, but they have always done well for me, I am glad there is a company out there that offers affordable trees for those who have the patience to see them become beautiful fruit trees Thank You

I ordered strawberry plants. Although the order took longer than the 72 hr shipping stated in the ad, the plants were in good condition with a great root system. I was able to plant them the day that they arrived and they are looking great in my garden.

I ordered from Autumn Ridge and then read all the negative comments regarding them on this web page and was quite concerned. I received my order yesterday and I was AWED!! The Begonia bulbs were the biggest I have ever seen in 30 years of gardening, a good 3" across, the 15 Ranunculus I ordered were in perfect condition and when I counted them, there was 25, the freebie, Pampas Grass, was better than any potted ones I had seen locally. It was well wrapped, roots still nice and damp and the plant itself was over 8" tall and in great condition. I was definitely satisfied and will be ordering from them again and recommending them to friends and family.
S. Clark

Hi, I'm new in this website, and I wanted to share with you my experience with this company...well I just placed my order (this morning) and at 2pm received an email saying my trees had been shipped!, so far so good...I can't wait to receive them. I live in SC and I ordered 3 white flowering dogwood trees, and 3 red ones, I love this trees!, and I got 1 forsythia and 1 red weigela as my free ones. Hoping for the best. Everyone wish me luck. I'll be keeping you updated, Rina.

I bought a whole lot of plants from Autumn Ridge Nursery last spring, and I am astonished at all of the negative comments here. I have a lovely orchard of fruit trees with no more than one or two lost out of about twenty.

Yes, they're small, but it was my choice to pay Autumn Ridge prices rather than much more elsewhere for larger trees.

I did plant all of them with tree tubes, and watered them pretty carefully for the first part of the summer, but we were really too busy to give them any special care. I am very pleased that they are pretty much all budding out this year.

I will definitely buy from them again.

I just received my order of 5 fruit trees from Autum Ridge Nursery.
I am very happy with them. They were packaged very well and the roots were packed with a water retaining gel and wet newspaper and enclosed in a plastic bag. They still had plenty of moisture when they arrived.
Trees even budding and very much alive. Even the free gifts were budding.
The package they came in was Cardboard tube and had a Large Notice on it that Said Perishable Goods Please Rush. They took 2 weeks to Arrive from the date I ordered them , Which was very Reasonable Concidering the Low shipping They Charge. I live in Washington State so they had a long way to travel to get here.
Before Ordering from Autum Ridge Nursery I started to fill out an Order Form for 2 fruit trees from a Nursery in Washington State. The 2 tree's were $46 then $16.00 shipping{ Remember I live in Washington State} then State tax added. So my total was going to be over $70 for 2 trees. Granted they probably would have been larger trees.
So I decided to go for smaller trees and get all 5 types I wanted from Autum Ridge Nursery.
And all for around $50.00 and that include's the $7.50 shipping. {Had a long way to Travel}
After reading some of the Bad Reports here I was a little worried. But Concidering some of the Complaints such as...
1 - Just have Paper Label's that don't weather well.
{Hey People this company is trying to keep costs down,
Would you prefer they raise their prices and do Fancy and better label's,
OR
Do like I do and make the lablels yourself. Only takes a Couple of minute's and it isn't hard to do. And all you need to do is cut up old plactic lids to make them.}
2. - Complaints that trees are dryed up twigs when they receive them.
{I certainly didn't have this problem. Could it be they are Ordering in the hottest time of the year. Maybe they should concider this when Ordering. }
3 - Tree's shipped Bareroot and small.
{Remember People this is how most trees are shipped unless you want to pay Super High Shipping Costs. Also remember the roots are include in the size of the tree.
And all my tree's have very nice and sturdy and healthy looking roots.}
Anyway Just Wanted to get My Very Happy With Tree's Showing Here.
And Point Out to All the Complainers. If you want 6 ' ready to bear tree's Go pay the Higher Prices.
Thank You,
Vemay

I ordered two Cherry trees. They came by mail. I received them this morning. I have planted them and they are taller than the advertised height. The roots are in good shape. Not cut off like some trees I have ordered from other nurseries. They were packed so they should start to grow soon. I like bare root, one year old trees. They grow faster and you came shape them by pruning them later. I talked to a Forester that said you need to get the roots against the soil they will grow in.
They also gave me a ceder tree in good shape, free. Just for ordering from Autumn Ridge Nursery.
I am very pleased with my order.

I placed a huge order from ARN. Actually it was three orders, they were placed in 3 consecutive days. One order came to me, two were gifts for my mother. I am neutral in my opinion of the nursery since I'm still hoping that I will get some growth out of my bulbs. I ordered 15 fairy lilies, none of them have any growth yet, I was sent only one bulb, and after calling customer service, they were happy to send me the missing bulbs, as well as send my mother the shrubs that were missing from her order. I have 30 iron cross bulbs with no growth at all: 12 rununculus, no growth yet.: 2 Hardy Orchids, no growth: and 50 pink ixia bulbs, 9 of them have come up. They have all been planted for 4-5 weeks now.

I also bought a bunch of shrubs that are all doing great. My 2 scarlet honey suckles have lots of new growth already, as well as my 2 barberries. My red weigela has leaf buds on it still, so I know it's alive, but it's not had any growth in the past 2 weeks, and it was suposed to be the fastest growing... up to 8 to 10 feet in the first year.

I ordered a yellow weeping willow that is covered in beautiful leaves and full of good growth, but my two white dogwoods that came free with my order came to me dead. They were in the middle of the bundle and when I opened them they were dried out and had leaf buds that were dried out. I planted them any way, in hopes of saving them, but they are gone. :(

I can't leave a negative feedback simply because they were great to deal with thus far. My order was processed quickly, and when I called about missing plants they were glad to send them out to me and my mother. I'm not sure what my mom's stuff will do.. I sure hope they do good for her since that was her 50'th birthday gift.

I hope it's not too late for me to call and get my "duds" replaced, but I wanted to wait to make sure that they weren't going to grow before I called to have them replaced.

"

Thank you for your comment. We do value you as a customer and also your patience with the growth. If you have any problems, please email me mwomack@autumnridgenursery.com or call 931-474-3386. "

I ordered from ARN before finding Dave's. I was very nervous about the purchase because this was my first on-line nursery buy. I will admit that it took a little bit longer to receive than I wanted but that may have been my eagerness. When the plants arrived, I was not happy with the size and condition but planted them anyway. It's been about a month since I put them in the ground and I have beautiful thriving plants. I ordered peach blossom astilbe, several hostas, and gingerland caladiums and all are fine.

"

Thank you so much for taking the time to post. We have hundreds of happy customers thru the years that have sent emails to me. I have a file cabinet of them. I have never asked one customer to post their positive comments on line, but I am happy that you did take the time to give the update on your plants. I do hope you return for all your plant needs and again thank you. Customer Service/Melinda"

I received my catalog from ARN and made my selections. In total I've spent about $50. I explained I needed them received b4 Mother's Day. I was told I would get them no later than 5/9. After placing the order I found this site. I'll admit to being a little nervous. I almost canceled my order. I decided to give it a go. I received my plants on 5/8. I was slightly disheartened when I saw them. For some reason I was expecting bigger and blooming. I'm a first time planter and very naive. My husband and I planted the shrubs and trees. I plan to keep a close eye on them. So far the service was pleasant and the delivery was prompt. I will concede that if some of my plants do not make it it could be due to operator error. We shall see. Also I took into consideration that people tend to complain more than they praise. It's human nature.

"

Thank you so much for your post. I do want to know how your plants are doing in the future. We have worked hard these past years and always like to read emails of the many gardens we have supplied through the U.S. We get many pictures thru emails. I have been so fortunate to be able to talk to gardeners. I have learned so much. We have planted about 10,000 bulbs at our home and they are coming up so beautiful. I know our quality is the best. If you have any problems with your plants, feel free to call me at 931-474-3386. Thank you again for your comment. Customer Service/Melinda"

I order order 6 Appletrees from Autumn Ridge Nursery in mid Jan. 2007. I was alittle concern a few days later when I saw some of the negative feed back on this site. My trees arrived about 2 weeks later and like some of the post stated they did look dead. To top it off after I started planting the trees in flower pots, my rottweiler grabbed one and started chewing on it. About 2 weeks after planting the trees all 6 appletrees plus the 2 purpleleaf plumtree that I got free, started budding. Afew weeks later I transplanted the trees outside into the ground. The trees look remarkably good dispite the deer chewed the leaves off some them. Those trees have even grew new leaves I will order more from Autumn Ridge in the future

"

Thank you for your post. I am so glad that they are growing well. I do enjoy hearing about the happenings during the growing process. We do value you as a customer and if you have any problems, please email me or call. Again, thank you for the update. Customer Service/Melinda mwomack@autumnridgenursery.com"

I purchased 500 Angelique tulips for my church garden. When tulips bloomed they are red??? not what I ordered. They agreed to replace next year. That does not help me now. I color coordinate the garden, does not look good. I may not want to use same color next year. How can I be sure they will be right next time??? I would prefered a replacement of something I could go ahead and use for summer. Will not order again. I really do not have $l60 or so to throw away.

"

I did ennjoy talking to you. You seem like such a giver and I did enjoy hearing about your work with the church. I want to thank you for your post and if you need any future help or plants, please let me know.
Again thank you!
Melinda"

I ordered 13 trees from Autumn Ridge, including evergreens, fruit trees, and a walnut tree. Except for the evergreens, the trees arrived dormant. However the dormant trees were a nice, large size--at least three feet tall. I have now had the trees for several weeks, and true to their promise, the trees have budded and are putting out leaves. As someone else wrote, if you want larger, fully leafed trees, buy them from your local nursery for $25-$105 each. Autumn Ridge offers low prices and a greater variety than your local nursery, and that's the reason I buy there. If you have problems, Melinda, customer service director, is very helpful.

"

I am so glad to read your post. I have a file cabinet full of happy emails and updates. I have not asked them to post on our behalf to make us look good! I value every customer and do want to keep them. If you need any plants in the future, let me know. Thank you again! Customer Service/Melinda"

The Plants I have received were much better than the plants you described. The were the right kind healthy and able to survive the long trip. The reason most of you may not be able to grow them is you do not understand how to grow from small cuttings or dormant bulbs with any patience. you must wait, not everything comes so quickly.

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Your thoughts are very true. I enjoyed reading your post and I want to thank you for posting. As you see, we get negatives, but I would like to talk to them first. I do thank you much for sharing these kind words! Customer Service/Melinda"

I ordered nearly 50 dollars of plants from autumn ridge, and did not realize they were all bare-root plants. I sent an email and they answered it the next day, saying they would cancel my order for me. I thought this was very agreeable of them, since it was my mistake and not theirs. They were very friendly on the phone, non-defensive and helpful. They agreed to cancel my order even after it had shipped. When I am ready to order bare root I will do business with them again, because I think their prices are reasonable. I would only say they need to specify online somewhere that they sell bare root plants, since that seems to be the complaint of most.

"

Thank you so much for this post. I will pass this suggestion on. I am so glad you were happy with the way the order was taken care of. We do value every customer and do want to hear from them. Thank you again, Melinda with Customer Service"

I purchased about 50 trees from Autumn Ridge Nursery.com, some are small trees (6"-12") and a few are bigger trees (flowering cherry, dogwood, crabapple, burning bush, etc.). They arrived together in a tube packaging. I planted them right away, cut some bown branches, water them every other day, give slow release plant food and cover the soil with a thin layer of grass clipping. In about 1 - 2 weeks, they started to sprout including the 6" twigs! Now, small green leaves started to show up. I'm so excited to see it. I read many negative comments about AutumnRidgeNursery on this website. I think people just do not understand about starting a tree from a 6" cutting. It requires patience, skills and dilligence. If you want to see your tree grows fast(er), you should buy a mature tree at your local nursery which costs you much much much more than Autumn Ridge prices. Where else can you buy Autumn Flowering Tree for less than $10.-? I'll write more for my trees update soon. Thanks.

I have ordered from Autumn Ridge for 2 years in a row, and never had any problems. Their prices are unbelievable compared to most all other nurseries. I have never seen Tulip Bulbs as low anywhere and I usually buy 500 or more every fall. I have read some of the negative comments and question what many are saying compared to my experience. Melinda in customer service says this company ships over 100,000 packages per year. I could not imagine trying to keep all 100,000 happy.

"

Thank you so much for your kind words. We have a file full of customers that are happy and return yearly. We only have few complaints compared to the orders we have shipped through the years. These comments go back years and we are greatful to hear from both satisfied and unsatisfied. We do strive for satisfaction and want to keep each customer. Our complaint ratio is much lower than the national average based on the number of orders we ship annually. Thank you so much for taking time to let us know how you feel about us at Autumn Ridge Nursery.
Customer Service/Melinda"

HI:
I read about all the horrible experiences at Autumn Ridge Nursery. I purchased many items about two years ago. They do arrive in wet newspapers, and they do look like twigs. However, I did exactly as they told me, and my trees are growing very beautifully, as well as my flowering shrubs. I ordered an American Redbud (fast grower), Flowering Cherry (it is about four feet high now), pink dogwood (very much starting to really grow), and a white dogwood (it has grown high this summer). I ordered two deutzias (they have produced lots of flowers, and I pruned them to keep them small on purpose), 2 forsythias (nice shrubs), persian lilac (didn't grow), red flowering quince (didn't grow), and a white crape myrtle (beautiful flowering bush that is pretty high). I don't know what more I could have asked out of them, I contacted them about the bushes that didn't grow, and they offered replacements at half price. I decided against it, since I have so many trees, bushes, etc in my yard now. I really think they don't deserve to be thought of as a bad nursery when all they state is that you get bare root. Bare root in mail order could only be a stick size plant, and will probably never look like much. I did exactly what they told me to, and I have trees and shrubs that are growing. I think that speaks positive...but the other question I have for those reading this to think about is: What do you expect for a very cheap price for the plant? I think that you get your money's worth out of it...that is my opinion, and I am glad that I bought from them. Thanks!

"

Thank you so much for responding and for your honesty. Our guarantee states that if an order is damaged or not what you order ( size, color, etc. ) let us know. We do reship the items. We value you as a customer and hope you call me if you need more plants.
Again, Thank you
Customer Service/Melinda"

I have a similar situation with Autumn Ridge Nursery..Order was received March 29, and I sent them an email to customer service that day, telling them 4 of the plants I ordered were missing, and 5 were dead.., and 4 are so far alive ... I JUST received a reply from them on JUNE 21st:

**If you did not receive the shortage--return this email to us..Thank you/Customer Service**

Im waiting to see what the reply will be.., and how long it takes to get it...

Back in March I ordered an "Autumn Flowering Cherry" (prunus subhirtella autumnalis) from Autumn Ridge. I had a lot of trouble finding this particular tree, and only two nurseries online had it available for order. The one besides Autumn Ridge had a larger and more expensive version of the tree. It seemed fine, but I was looking to start from a very small sapling-sized tree. Autumn ridge offered theirs in a 2-4' version for only eight dollars, which is exactly what I wanted. (I will note that I received a free hydrangea, which I didn't really want, but it's nice anyway). The tree and hydrangea both arrived together in a mailing tube maybe a few days later than I expected (no big deal). I was satified with the packaging - the roots were wrapped in damp newspaper with a plastic bag around it and rubber-banded right above the root area. The Hydrangea was already shooting out some leaves, and the tree, well...was dormant. As far as sizes, the tree was exactly as I expected. Including the root section it was about 3 ft. long. Anyway, I planted both the evening that I recieved them, following the instructions they were packaged with. The Hydrangea has been doing great since day one. The tree took about 4.5 weeks to wake up and push out leaves, but now it is progressing nicely and I have absolutely no complaints yet about its health so far. So, to sum it up, I got a tree that I really wanted (and was hard to find) for a very inexpensive price, and it has done exactly as expected so far. I am happy with this purchase.

Well I called the company 2 times, both times the person on the other end was nice and professional.

I ordered the 8 Dwarf Apple trees for $26ish or so, that includes free shipping. After reading this site I thought I would be lucky if I got anything.

Well I ordered them on Friday, the guy said they would ship them Tuesday (monday = Holiday) and sure enough I got them Thursday.

All 8 of them are clearly labeled. they are about 1-2 feet tall each, which is what was cleary labeled they would be shipped as. So at this size guess what a tree is a twig!!!!! it is not a 6 foot tall tree with branches all over!!!!!!!! the trees were wrapped in wet newspaper and had the clear water gell on the roots for shipping.

So far I am very pleased with this company and what I got.

I ordered 100 burning bush shrubs a few months ago from Autumn Ridge. I expected a few of them would either be dead or damaged in transit. Everyone arrived in perfect shape and are now thriving. Some weeks later, I ordered several more. They did come dead. I called Autumn Ridge and they immediately sent me double my order. I don't know how one could expect better service or quality of product.

I became aware of this website about two days after I had placed my order with Autumn Ridge and prepared myself for the worst. I had ordered two bare root red maple trees and a bare root green weeping willow tree for my gift. They arrived in a timely manner and they did look like sticks. All three of them are now thriving, including the willow, which was knocked down about ten days after it was planted, when one of our bulls broke through the fence we had put up around the tree. The next day it was knocked down again and this time the cow ate the beginnings of the new growth and scraped the bark. We then transplanted it into a more secure place but weren't very optimistic about its survival. Now it has started sprouting again and looks like it will make it. I took the time to write this because of the tendency to only comment when one has had a negative experience. I plan to order from them again.

So...I found this site after I placed my order. I must admitt that I was worried about what was going to transpire. I recieved my order the day they said I would get it. I dealt with the national audubon society before I dealt with Autumn Ridge and they ship their trees the same way that they do. Yes they were "stick like" but they had nice roots and some leaves were sprouting. They came in wet news paper wrapped in plastic, with a rubber band around it. And the whole thing was shipped in a card board tube.(The same way the Audubon Society shipe there stuff) Yes the tube was damaged but that was not Autumn Ridges fault. It was marked as fragile. I ordered 4 momosa trees and recieved a flowering cherry tree as a gift. All were in very good condition. I planted my trees yesterday. I will let you know how things work out.
ISo far I am happy with the company and my trees. Maybe people are surprised about the size of there trees when they get them. When they say 1-2 feet I guess people are expecting to see small shrubs when they are delivered...I dont know. But like I said...if the National Audubon society does it this way....its good enough for me. Mike.A Long Island NewYork

I telephoned the company today to follow-up on an e-mail that I sent regarding Guarantee #3. I explained to the gentleman on the phone (he didn't give his name) that I had found a cheaper price and that I sent an e-mail with the web page attached to prove the lower price. After interupting me in the middle of my sentence and telling me to hold on, the representative came back and told me that I would have to print out the web page and mail it in because "The owner makes out the checks and he doesn't deal with e-mail". He then told me that it only costs $0.39 for a stamp. It would appear to me that this is a step to discourage people from attempting to enforce their Guarantee #3. I would hope that maybe the company would consider adding that piece of information to their website. I have not received my shipment yet so I will re-post when I actually get the plants that I ordered. Hopefully my experience with the plants will be better than my experience with their customer service department.

"

I have not spoken with you, but if you will call me at 931-474-3386, I will look up your order and give you back the difference of the amount. We always honor our guarantee.
Please call and talk with Melinda in Customer Service..
If you do not want to mail us the copy--that is ok. I will trust that you are correct. Hope to hear from you..
Thank you/Melinda"

I had no problem with them. Everything is blooming. They were packaged well and alive. I also received the free stuff they had promised. I would use again compared to some others.

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Thank you so much for the kind words. We do have a thick file of emails printed of our customers like you who wrote us and let us know the status of their plants. I thank you very much for taking the time to write in on our behalf. We have thousands of customers and compared to the packages we ship every season--this is a good rating per customer. I have never asked anyone to write in on our behalf and I appreciate the customers who do--even if they have had a bad experience. All of us at Autumn Ridge wants every customer to be as satisfied as you are. Please let us know if you have any problem. The emails are so heavy during the spring season (700 a day) so it may be faster to call us 931-474-3386. Again--thank you so much/Melinda-Customer Service"

I guess I lucked out! I had ordered two cherry trees and a peach, all dwarf, and they are budding right now! Granted, the trees were small, but you get what you pay for, right? The only thing wrong was that they forgot my free burning bush and a packet of seeds I had ordered...told them online and they shipped them out to me right away!!

"

Thank you for your comments. We do keep them in our special file from customers all over. We value your business and do hope that we lived up to our promises.
Thank you so much for the nice words...Customer Service
By the way--call me at 931-474-3386 and we will send you the free gifts that were shorted. Thank you again."

I too was quite surprised to see my order come in a tiny package. However, I have planted them and am daily thrilled as they have sprouted leaves and are quite healthy. The value was great. I planted my present orchard 13 years ago and wanted a much larger orchard for when I retire. Even if only half of the trees survived, I figured I was money ahead of how I purchased 13 years ago. However, in two short weeks, 12 of 20 plants already have leaves. I expect the 8 remaining to leaf out soon and will add to this post IF THEY DO NOT.

Admittedly, their communication seems a bit slow but I will sacrifice that small inconvenience for the wonderful value.

Again, I am very pleased I found Autumn Ridge.

Well i was a we bit supprised at the amount of neg. i've delt with them once and was really happy with thier concern of my elevation (4900)' planting you have to learn here, to many micro climates, they were able to ship early for me, in march which really helped because of southern exposure, and all plants are doing fine! apple trees, sugar mapple, & black berries also! yes i will do buisness agian with them just like i did in winter 2005. i'm trying to start a new orchard.