Comments regarding Autumn Ridge Nursery (aka autumnridgenursery.com)

WOW! I've had a negative experience and I haven't even ordered anything. Thanks everyone. Now I will not order anything. They almost got me. I came online to order and this popped up. Thank God I typed the address in Google. ARN sent a very nice flyer to my house. Thanks again everyone for the good notification work. They will be out of business soon.

The worst ever. DO NOT BUY from them!

I was tempted by the their low prices and wonderful plant selections, so I took a gamble (I knew the reviews here before I placed my order), and I paid the price. They sent me almost dead sticks other than plants. None of them made it. Luckily it was a small order.

I just received my order of 5 fruit trees from Autum Ridge Nursery.
I am very happy with them. They were packaged very well and the roots were packed with a water retaining gel and wet newspaper and enclosed in a plastic bag. They still had plenty of moisture when they arrived.
Trees even budding and very much alive. Even the free gifts were budding.
The package they came in was Cardboard tube and had a Large Notice on it that Said Perishable Goods Please Rush. They took 2 weeks to Arrive from the date I ordered them , Which was very Reasonable Concidering the Low shipping They Charge. I live in Washington State so they had a long way to travel to get here.
Before Ordering from Autum Ridge Nursery I started to fill out an Order Form for 2 fruit trees from a Nursery in Washington State. The 2 tree's were $46 then $16.00 shipping{ Remember I live in Washington State} then State tax added. So my total was going to be over $70 for 2 trees. Granted they probably would have been larger trees.
So I decided to go for smaller trees and get all 5 types I wanted from Autum Ridge Nursery.
And all for around $50.00 and that include's the $7.50 shipping. {Had a long way to Travel}
After reading some of the Bad Reports here I was a little worried. But Concidering some of the Complaints such as...
1 - Just have Paper Label's that don't weather well.
{Hey People this company is trying to keep costs down,
Would you prefer they raise their prices and do Fancy and better label's,
OR
Do like I do and make the lablels yourself. Only takes a Couple of minute's and it isn't hard to do. And all you need to do is cut up old plactic lids to make them.}
2. - Complaints that trees are dryed up twigs when they receive them.
{I certainly didn't have this problem. Could it be they are Ordering in the hottest time of the year. Maybe they should concider this when Ordering. }
3 - Tree's shipped Bareroot and small.
{Remember People this is how most trees are shipped unless you want to pay Super High Shipping Costs. Also remember the roots are include in the size of the tree.
And all my tree's have very nice and sturdy and healthy looking roots.}
Anyway Just Wanted to get My Very Happy With Tree's Showing Here.
And Point Out to All the Complainers. If you want 6 ' ready to bear tree's Go pay the Higher Prices.
Thank You,
Vemay

Reading about all the people this company has ripped off and they way they treat customers just makes me so mad. This company should not still be doing business.
For those that have been abused by this company, if you paid for your order with a credit card then you can file a chargeback with your credit card company and get your money back if this company refuses to give you a refund. If the credit card company finds the dispute in your favor then the credit card company will reverse the payment to Autumn Ridge Nursery and credit it back to you.
Your credit card company will almost always find in your favor and reverse the charge. Autumn Ridge Nursery can claim they never issue refunds all they want but the fact is, they simply can not keep your money without giving you the items that you paid for. The items also must be in a condition that could be reasonably expected based on the description of the condition of the item at the time of purchase (re; you can't send a customer a dead plant when the customer paid for a live plant. Unless the plant was specifically described to the customer as being dead and based on that description the customer decided to purchase it and paid for it, it is reasonable that the customer can expect to receive a plant that is alive)
Taking pictures (especially digital pictures) of the dead trees/plants when they arrive along with the package and all the packaging materials is always a good thing to do. Some online nurseries/companies will accept an emailed picture of a plant that arrived damaged or dead as proof for replacement/refund instead of sending the damaged/dead plant back.
Another thing you can do to help protect yourself in the future when buying plants (or anything else) online is to open a PayPal account. You can get a debit card for your PayPal account, just like any other regular bank account, and use it to make your online plant purchases. PayPal has a very good buyer protection program. For an extra layer of protection you can attach your regular credit card to your PayPal account and pay for purchases with your credit card through PayPal. That way if you open a dispute about a purchase with PayPal's buyer protection and you either do not get refunded totally or PayPal does not find in your favor in the dispute you can then file a chargeback with your credit card company.
I have a small business selling plants online (Greenhouse Foliage) so I know how these things work. If the plants you paid for arrived dead (or otherwise not viable), were the wrong plants or did not arrive at all, there is no reason that Autumn Ridge Nursery should keep your money (requiring customers to pay 50% plus shipping for replacements is absolutely unbelievable)
Just be sure that you do not let this or any other company string you along until the deadlines for filing disputes and chargebacks are past. Most credit card companies allow 60 days (some allow 90 days) to file a chargeback and PayPal allows 45 days to file a dispute. If an online company doesn't send your order before the deadline, then go ahead and file it as an item not received (PayPal will automatically refund buyers for items not received if the seller can not provide online proof of delivery, such as a tracking # showing delivery). If you are looking to order from a company that ships at specific times instead of shipping when the order is placed, then find out when those shipping times are and place your order as close to the shipping date as possible.
Do not forget to file a complaint with the Better Business Bureau against Autumn Ridge Nursery and/or any other company that conducts their business in a similar manner. You can also file a complaint with the Federal Trade Commission (FTC). Federal Trade Commission regulations state that a seller MUST ship out purchases to customers within 30 days of receiving payment from the customer. It seems that Autumn Ridge Nursery often does not ship out orders for months after charging the customer's credit card. This is against FTC rules and can and should be reported to the FTC. Unlike the Better Business Bureau, the FTC has the power to put Autumn Ridge Nursery out of business if they receive enough complaints about serious regulation violations.
Sorry to have taken up the space for such a long post. If this post helps anyone to get their money back from this unbelievably horrid company or helps prevent anyone else from getting ripped off, then it is worth it.
Please feel free to email me either through D-mail, through my company's page here on this forum (Greenhouse Foliage) or at my email address; Lokiwan@gmail.com

I ordered a Rio Samba rose bush last year for about $8.95 from Autumn Ridge. When it arrived I planted it immediately. When it bloomed months later instead of being a Rio Samba (red/orange/yellow color) it was pure white. It was a pretty bush but not what I ordered. I wrote Autumn Ridge and they said they would replace it but for me to dig up the other one and mail it back. That is ridiculous. I'm supposed to dig up a bush, wrap it up someway and spend probably $8.95 to send it back. I wrote and told them this and told them I didn't think I should do all this as it was not my mistake. I had placed several orders before and thought they should make it right. They did not answer. I just placed an order with Summerstone Nursery (didn't know it was Autumn Ridge who I swore to never buy from). Imagine my surprise to find this site. I would have never thought it was the same place.
and I feel like an idiot for giving them more of my business.
Never again.

Here is my first email March 18th that I had to send after I already called them and cancelled my order.

I called and cancelled this order the next day. The
lady told me that it would be no problem.
--- orders@autumnridgenursery.com wrote:


---------------------------------
Shipping Confirmation from AutumnRidgeNursery.com




SHIPPING CONFIRMATION FOR PURCHASE
FROM AUTUMNRIDGENURSERY.COM

We just wanted to let you know that your order,
472798, has shipped.

Here is my second email March 19

Fedex is at my home and I have refused the items that
they were bringing. I already called and cancelled my
order the day after it was ordered. I was told that
the order was not being processed because I cancelled
it. Please call me and tell me what is going on?
828-460-4329. I said that I was going to possibly
place a different order but at this time I am not
going to place another order.
--- orders@autumnridgenursery.com wrote:

Here is my third email March 29

I still have not received my credit on my credit card
for canceling this order. Please let me know when my
card will be credited? Thanks My personal phone number
is 828-460-4329 Kelly
--- orders@autumnridgenursery.com wrote:

Here is my fourth email and response to there email April 2

I refused the order and I want my money back. I talked
to someone on the phone before my order was even
pulled and they said it was no problem for me to
cancel. I thought that I was getting good customer
service. Maby I was wrong! I do not understand why
this a problem. Give me my money back and you got your
stuff back and there is no problem. This should order
should not even fall under the return policy
because the order was cancelled! before the order was
even pulled. Its not my fault that your staff does not
communicate properly.
--- Orders wrote:

> This order shipped March 18th. We can't cancel the
> order after it has been
> shipped.
>
> Thank You,
> Autumn Ridge Nursery
> 931-474-3386
> info@autumnridgenursery.com

NOW CAN SOMEONE PLEASE TELL ME WHY THIS BUSINESS IS DOING THIS TO THE CUSTOMERS? I HAVE READ THE REVIEWS AND I DO NOT UNDERSTAND HOW SOMEONE CAN CONDUCT BUSINESS IN THIS MANNER. MY CASE IS UNIQUE BECAUSE I CANCELLED MY ORDER BY PHONE NOT EMAIL! I TALKED DIRECTLY TO THE COMPANY BEFORE MY ORDER WAS EVEN PULLED OR READY TO SHIP. FOR MY SECURITY AND OTHERS I AM GOING TO FILE A REPORT WITH THE BBB AND MY CREDIT CARD COMPANY. IF THERE IS A CLASS ACTION LAWSUIT FOR THIS COMPANY PLEASE EMAIL ME @ igizzzmo1@yahoo.com

ALL I ASK IS GIVE ME MY $211.60 BACK ON MY CREDIT CARD I DIDN'T RECEIVE ANYTHING AND I DIDN'T BUY ANYTHING!

We didn't think anything about researching this nursery site, as it appeared to be very reputable. We did receive our "free" plants very quickly. We did think it was strange that these arrived before the 21, two to four ft. trees, that we paid for. We promptly planted our 6 free plants, and did comment that by splitting a couple at the root site, we would actually end up with 8. After a couple of days, we did contact the nursery by phone, and were told that the purchased plants had been shipped, but were being trucked from TN to OK, and therefore would arrive in 11 to 15 days. We waited and waited, it has now been 11 days. We decided to call again, because of the prompt delivery of the free trees, and were told that all 27 trees were to have been in the "tube". Needless to say we were stunned. We were asked if we still had the box with a sticker stating who packed the box. We normally do not keep packing materials once we have received and approved the merchandise. We went outside and counted the shrubs that are the exact plant we chose for our free gift. We were indeed able to split a couple at the root and ended up with a couple of extra. Nice little extra gift, but in no way makes up for the $125 worth of 4 ft trees we paid for. I will say that we were able to get a hold of someone. She did agree to send us 21 more trees, however was very argumentative about the fact that all of the plants were not included in the box, or that any of their plants would be shipped in anything other than a "tube" wrapped in a small piece of newspaper. We are still awaiting the arrival of our 4ft "trees". At this point we would urge anyone who has a decent local nursery to get off their fanny, and go out on foot to look for your plants, and above all, research anything you purchase on the web, and believe the reviews you read. We have found this to be a very reliable souce on hotel rooms as well. So far the plants we did receive appear to be doing well, and are of a reasonable size for mailorder shrub. I guess we will be really surprised if our 6 to 8 ft shrubs, grow into 100ft trees!

After reading all these reviews, I thought i better put my two cents in too. I also received the twigs they call trees. I did have two trees make it through the winter, but they are so small it will take years for them to mature. They would give me half off and $2.95 shipping, but why would i want to order some more twigs from them.

ALSO MOST IMPORTANT. I checked out SUMMERSTONE NURSERY it is the EXACT site as Autumn Ridge, same prices, same pictures and NOW they offer FREE shipping. What a JOKE. DONT GET FOOLED AGAIN>

i made an order in 07 to autumn ridge,the order was for over 600. dollars, i have had a bad experence so far the plant didnt live the blackberry that did live turned out to be rose of sharon bush. i tried to get satisfaction from them and could not, i contacted the bbb of tenn. and the wife of the owner called after being contacted by the bbb she promised she would take care of my order this spring 08 herself i sure hope so im 59 years old and dont have that many years to waste waiting from spring to spring for and order to arrive. i will post letter when i receive my new order i have high hopes this time because the owners wife said she would take care of it herself. good luck to all

Just wanted to let everyone know that there is a website for a nursery online called Summerstone Nursery. They say they are a new company offering really cheap rates and free shipping on all orders. Interestingly enough their website, address, and phone number are the same as Autumn Ridge Nursery's is.

Just wanted to add a comment of THANK YOU to all the people who commented on this company. After a bad experience trying to buy candy from Hometown Candy (aka jordanalmonds.com and other aliases-- a fraudulent company), I now Google every unfamiliar internet shopping site I'm considering ordering from. It saved me from buying a laptop battery from Key Battery and now it's saved me from spending a bundle on roses from Autumn Ridge Nursery. THANKS AGAIN to all who posted!! I really appreciate the time you took to report your experiences!

I am a first time homeowner with a pretty bare lot. I am looking to fill a lot of area with a variety of plants. Particularly I am planning on trees, shrubs, flowerbeds and a large vegetable garden. I had a master list of what I like and knew would be good in my zone (4) and had an order of over $150.00 in my cart with Autumn Ridge Nursery. Before checkout, something made me look at the company a little closer. Maybe it was the prices were just a little "too good", but I found your reviews. I have decided not to do business with this company based on your input, and I thank you for your reviews and for this site. Newbies like me can use all the help we can get. I will instead go to a recommended place so I will at least get live plants!

Thanks again.

they sent me a frasier fir tree I payed $3.50 for it plus $6.50 shipping the tree lived a day or 2 then died when I called them they sent a replacement form wanting to replace it at half price they wanted to charge me a $1.50 for a new tree and 2.50 shipping I was dissaified I hate this I asked them to replace it for free or give me a refund they said know I told them I had already payed 3.50 for the first one plus 6.50 shipping I did not want to give them any more money after the first one was know good. I would like the company to give a refund or send a new tree for free. Kevin Jones Waynesville NC. I placed the order on January 18 2008

Worst online purchase ever from this company.
Dead sticks, cut-off roots
never think of it.
I once asked for replacements, but items were not any better!
Forget it!

G

I too join the many folks who recieved dead sticks that was supossed to be trees.Don't buy from this company. Cost me 140.00 dollars to learn this lesson. I really don't know how they stay in business with a reputation like this! Arkyokie.

I purchased two fairly large orders of fruit trees 2 years ago ( one in the fall and one in the spring) from this nursery before I was aware of this Web Site. The first batch was ok ( definately nothing great for the price) and they initially grew fairly well for the first several months ( later stopped growing as well), but the second batch was very poor, took over 4 weeks to reach me and were very small and dried out . ( I known I should have sent these back and disputed it with the credit card but procrastinated and was an optimist). Unfortunately everything the negative comments in this site have detailed are essentially true. I was not knowlegable at that time to known better but I certainly do now!!
1. No invoice, even when I called and asked for one,
2.very poor labling of trees ( although I was able to figure out which was which and put my own labels on the trees)
3. Very poor packing ( dried out - and trees mashed together)
4. VERY small trees -especially with the second order
5. The " free items " are not worth anything
6. . I ordered mostly " semidwarf trees" and now realize that none of these are grafted or budded trees. thus CANNOT BE SEMIDWARF TREES. These are all obviously seedling trees.
7. Also, now that they have leafed out one season , many of the trees are obviously a different species than they were labeled. I AM HESITANT TO BELIEVE THAN ANY OF THE ORDERED TREES ARE THE VARIETY THEY WERE LABELED.
8. Most of these trees have not grown well ( although most but not all, lived) and I am considering taking them out . ( trees from other nurseries have all grown well). The few which are doing ok I may keep and eventually use for grafting or budding a different variety.
9. When I called customer service I did not get satisfaction ( won't go into these detail since many previous persons have detailed these problems

BASICALLY YOU GET WHAT YOU PAY FOR and it is better to get a few quality trees from a quality nursery than purchasing from this nursery.
I strongly recommend not purchasing from this nursery .

I ordered two Cherry trees. They came by mail. I received them this morning. I have planted them and they are taller than the advertised height. The roots are in good shape. Not cut off like some trees I have ordered from other nurseries. They were packed so they should start to grow soon. I like bare root, one year old trees. They grow faster and you came shape them by pruning them later. I talked to a Forester that said you need to get the roots against the soil they will grow in.
They also gave me a ceder tree in good shape, free. Just for ordering from Autumn Ridge Nursery.
I am very pleased with my order.

Don't be fooled by this company! I just called them about their website it lists pictures of plants with the wrong information ! Such as under perennials E looking at the Echinacea on page 1 they have an after morning echinacea listed I called questioning this because I was interested in ordering if it was supposed to be an echinacea after midnight!I spoke to customer service and told them of the problem of what I believe to be errors on page 1and 2 under echinacea on page 2 they have an echinacea Rozzane listed which is clearly a picture of geranium Rozzane possibly or a geranium in blue! And there is a gaillardia listed as a geranium on this page also not hard to tell the difference!The staff I spoke with seemed very unknowable of what these plants pictures should look like!They spoke to me in a very negative tone telling me they knew what they was doing because they was the plant capital of the world!Scarey! thats all I can say and I think their reviews speak for themselves!Not getting my order!

I ordered several "baby" trees from this nursery and although I expected very small seedlings, I didn't expect them to be dried up and dead (wrapped in newspaper). I also received a free plant and I choose a Muscadine vine (Jumbo cultivar). The vine grew but turned out to be a concord type table grape (not even the same species!). I am also very disturbed by the cultivars of grapes listed on their website. Some of the varieties they list DO NOT EXIST!!! (There is no such thing as a Seedless Catawba). I know this because viticulture has been my hobby for many years. Apparently, the fine folks at Autumn Ridge just send whatever they have believing that the public will be none the wiser. Thank god for forums like this one.

Well, I made an order last winter and received my twigs in the cardboard tube like everyone else's. I had never done bare root plantings but still was sceptical about these sad looking twigs. Planted everything and here were the results. 2 pear trees all put on growth and are about four feet tall a year later. 2 apple trees 5-6 feet tall a year later. 1 free crabapple 5-6 feet a year later. 1 flowering cherry is about 8 feet tall a year later (this thing was a foot tall when i planted it!). 1 dogwood tree failed to put on new growth after about a month so i emailed them with no response. A week later another dogwood comes in the mail. About a month later the new dogwood tree has new growth but so does the old one I gave up on. All my trees lived but after all of these negative posts I don't think I would order again. For one I didn't even think about graft marks on the fruit trees due to my inexperience. They are growing so well It would be a shame if they never are able to fruit.

I ordered 6 fruit trees from this company and upon arrival it was apparent most of them (4 of 6) would not survive. All the trees were package in one small sleve, in my opion the packaging was substandard and the trees themselves were smaller than implied. I called immediatly and was given the run around. They were very pricey, so I expected better quality but found the quality to inferior. To date I have not recieved any replacements and I will not be forcing the issue because of the poor product quality they delivered are not worthy of placement on my land. This company needs to get real and advertise accordingly (comparibly to what is delivered) I would never do business with them again and I highly recommend you do not either.

I too ordered about 30 plants from them and recieved them late and in poor condition. So i called and they told me to plant them and see if the take. well out of the 30 only 4 or 5 lived 2 apple trees which i was really happy with, they grew really well also a red crype myrtle and a hummingbird vine were the only thing to survive.
I called and they said they would replace at 1/2 price plus shipping. I called back and told them that was not acceptable. After talking to a supervisor they aggreed to replace for just the postage. Which is fair I just dont hold much faith it will happen we shall see.

I ordered a Dwarf Fruit Orchard package, a couple of blueberries and two arctic kiwis. The shipment came a bit late, missing the kiwis, but most importantly, the trees were not dwarf. There wasn't a graft in sight. In fact, one of the peaches still had a pit attached to the root. Others were double-stemmed sprouts, again, clearly simply seedlings destined to be full-grown trees and not likely to be true to type (especially the apples).

It was only then, alas, that I did my duly diligent Internet research and found the complaints here and on other sites.

I called to request info on how to return the shipment for credit and was told they'd replace the items but not issue a credit.

Thanks to all the info here, I know not to even think of letting them replace with another batch of bogus trees. I've initiated a complaint with my credit card company and with BBB.

In May, unfortunately my wonderful husband was trying to be kind after he ran over my rose bush so he went online and ordered replacements from this HORRID company. The order took over a month to arrive and everything was dried up and bone dead. There was NO receipt, No packing slip, nothing in the bag except dead plants! I called immediately and I was told I would have to wait until Oct. 25th when they ship out their next batch. I have called numerous times and e-mailed numerous times and I never have received a replacement or a return call. Over $100 and a lot of our time down the drain! Simply Robbery and very Pathetic.

Never buy plants from Autumn Ridge Nursery. Their guarantees are lies. They have poor customer service and send inferior plants, DEAD. The shipment was delayed and I called several times wondering what happened. I called the same day we received the shipment and said they were dead. They told me I didn't know what I was talking about. I told them we had an orchard which was planted with rootstock so I had the experience to tell a dead tree from a live one.

I was a push over and planted the dead trees. They obviously didn't grow. I called again and they said they stopped shipping trees and should call in the fall. I called in the fall and they sent me a replacement order form, but I would have to pay half the original cost and shipping.

Obviously I was mad and tried to call the nursery. No answer. I then "googled" Autumn Ridge Nursery reviews and found your web site. I now know that we are not alone with our problem.

bought 3 cherry trees. All 3 died (never grew). They replaced them. 2 out of 3 replacements died. The one that survived turned into a crabapple, not a cherry!!

I wish I would have done some research before I placed our $200 order! It all started in early April '07, I placed our order online and they charged us right away. A month & 1/2 later, our order came in the tiny cardboard tube-same as other people...moldy newspaper with some gel and 25 tiny hemlock's worth of needles and other misc. leaves at the bottom. We tried everything like some of the other posters have. Everything was dead. I finally got them to send out a replacement one month later and it wasn't even the same order and I honestly don't know what most of it was, but it too, was all dead, but again I tried to salvage some things and I now have ONE lonely bush that has survived. I kept getting the runaround all summer that they would be refunding our entire order total to our card. Week after week and month after month...same story. After realizing this refund was never going to happen, I called at the beginning of August and was totally abused verbally on the phone after only asking what the status of my refund was. This guy totally went off on me and said we don't deserve a refund and he put a good male customer on hold to deal with my crap, etc., etc. I hung up in tears. I have never been treated that way before and I was just in shock. I finally called again at the end of August now and now mysteriously they never give out refunds and will send me another replacement in October or maybe next spring and they are "done" talking to me. (I am certain that I'll never receive anything from them next spring)They claim they have never refunded anyone and will not refund my money because it wouldn't be fair to the other customers. He also said I should have sent all the dead stuff back to them and that they can't trust that any of their customers know what they are doing, and that for all they know, everything was alive and I let it die. He just kept making accusations that it was somehow our fault and then said, "only God can make something grow-it's out of my control". They sent our order back in May the slowest way via the USPS, so it took 3 weeks...and after saying they'd send the replacement FedEx 2-day, they used the 3 week service from the USPS again. It's hopeless. No matter what you say, they treat you like crap and blame it on you. We paid $200 for one very young bush, and I have learned a big lesson. Autumn Ridge Nursery should not be in business, but they are, and we all have to research any company we buy from online. There are too many greedy & mean scammers out there these days.

I wish I'd have found these reviews before buying from this online nursery!

I bought four bare-root roses. Waited sometime then contacted them to find out what happened to my roses. They sent them PARCEL POST....well by the time they reached me in California they were all dried up and dead.

I contacted them and they never responded. I contacted them several times. Finally in the snail mail an offer to replace them arrived ...catch...I had to send them half the payment I had already paid for the dead roses. WHY would I do that?

I did manage to save ONE of the four. It was suppose to be a KORDES PERFECTA...one bloom finally and it's a common RED rose and not a very pretty one either.

They have NO customer support, don't bother. They don't live up to the promise they make and they don't return emails.
I learned well. I wouldn't buy a pencil from this company and HIGHLY suggest no one wastes one cent on this company!

This is a loose loose company!

HORRIBLE EXPERIENCE. VERY UPSET WITH MY PURCHASE.

I am a rose enthusiast and was pleased to find this nursery that offered so many different kinds of roses and other plants. I ordered 8 rose's, 6 peonies, 3 hibiscus and some other plants. The total was well over $100. Well, all of my plants grew with no problems BUT all of the roses were the same Home Run shrub rose not any of the hybrid tea or floribunda's that I ordered. All of my so called "peonies" are growing except they just started blooming and are definately all hibiscus. Not ONE peony in the group of 9 lining my garden. I am very upset. I called numerous times, received no answer. I wrote several emails and was told I would not be given a refund but rather product replacement. I don't want anymore plants from them?!? Who are they kidding? Like I would really trust them to send me the correct plants at this point. I would LOVE to be part of a class action lawsuit against this company.. They are a huge fraud.

Disappointed Gardener,
I ordered on May 16,2007 order number 317359,total cost 231.81.
I am known for my green thumb. I used miracle grow product soil which has given me good results with daily watering for the first 7days and then every other day.I have invested so much time with my order with very little fruits of my labor.
50 spruce trees. They all died. I gave them every fighting chance to live. cost 62.50. These were small trees. I would have understood if maybe one-half had died.
2 white spruce trees. 6.50
10 dogwood sticks called when I received the order in charge Chris states, plant them and give them a chance. 15.00 lost still have the sticks no growth and planted who knows.
4 white delight creeping phlox they all died 14.00.
25 strawberry plants 3 have shown growth. The plants are still in the ground and maybe next spring will sprout out some growth.Who knows!!!!! 9.95 total -1.20= 8.75
For a total loss of 106.75
The positive results are my 4 apples trees they look great.
I am sure maybe my grape vine plants and blue berry plants will survive. I have some hope.
Wish me luck......
When I found this web site. I feel much better and worse at the same time because at least other people had the same luck. I emailed the site for autumn ridge customer service. all of the experiences need to be sent to the Better Business Bureau. This company need to send refunds to all their customers or gift certificates to another nursery.

Phyllis in Kentucky.

I must agree with the negative experience others have experienced with this company. I too ordered (toooptimistically it appears). THe order was late and in an unacceptable container, poorly packaged. After nearly two months, the results are conclusive: 90% DOA. After reading others, I will not waste my time working towards a refund. This post hopefully will alert others before it is too late

I'm very upset with myself. I always research products and companies very thoroughly before buying anything... except with "Autumn Ridge Nursery". For some odd reason I found the site and just ordered without looking into them. If only I had found this site earlier. I've wasted $175 of good hard-earned money on a bunch of dead twigs. They said the order would arrive in 72 hours but it was almost a month. 34 trees came in one small box with gel around the roots. I soaked and planted the same day they arrived. It's been six weeks and only 3 trees have shown some life. They were planted correctly and watered every day. What to do now? Since it would appear the company won't refund I'm hoping the credit card company will. Otherwise all the money and time was for nothing. DO NOT BUY FROM AUTUMN RIDGE NURSERY !!! I'm so glad there's a God that doesn't let people like this get away with stealing from others.

I too wish that I could have read the comments about ARN. My plants came in a cardboard tube all crushed together. I immediately soaked the roses and called the company because they came 15 days after I ordered them. They replied in the following way; box the bushes back up and ship them to TN and we will replace them for half price. What makes anyone believe the second shipment would be any better? My advice buy from a reputable firm, Jackson & Perkins, Rosemania, etc. My first order was my last from ARN.

Order # 314807, 12 fruit trees $112.65. I received a 36" x 3.5" cardboard tube with all the twigs wrapped in plastic and moist gel on the roots. The white paper labels were damp and glued together. I saw no graft marks on these 1 yr old fruit trees. A scratch test revealed all but the three that had buds sprouting were shipped dead! I planted them all anyway. I could not tell the height to plant these straight tap rooted twigs , they had no fine roots or graft marks to judge. There was no answer from a call to Chris the supervisor from the label on the cardboard shipping tube. I e-mailed the company and received no reply to refund $80.65 for the 9 of 12 shipped dead trees.I called the office and the person said they could send a Replacement form to reship in the fall. Then I received an e-mail reply to my original refund demand and it said to wait to see how the [dead]plants do, then reship in late October? I want my $80.65 of $112.65 refunded! I have other trees delivered.

I ordered around 130$ worth of plants. I was told that i would be receiving plants not root stock. either way when i received the plants and unpacked them, all of the labels were made out of paper and they promptly fell off. I had ordered blueberries, blackberries, boysenberries, grapes and other variations. Now i had no clue what they were and the shape of them was poor. I have a nursery of my own and was pretty sure that they would fail. I was told to wait a little over a month and nothing has grown, inside is dry and all 5 free plants dies. I was told over the phone that i would be allowed to get them again for free but they shipped me out a piece of paper saying that that if i wanted them i had to pay for half.
Moral of the story is pay in credit card so that when you have a problem you can dispute and not have to pay immoral people for the items you didnt get in the condition guaranteed.

This is the worst company ever they should be out of business. The customer service is horrible. They sent me dead plants and now refuse to refund my money.They want me to wait until fall so they can send more dead plants. Consumers beware !!!!

Autumn Ridge Nursery


I should have searched for feedback, before I placed my order. Disappointed in delivery and product. I am sending back the order of dead twigs and letting my credit card company handle the problem. Has anyone worked through their credit card company?

This was the second order I had placed with Autumn Ridge and it was for 10 rose bushes. I placed the order on May 2, 2007, and they arrived on or about May 11, in the tube that everyone seems to be getting. Ours was damp and still had ice crystals in the newspaper that was wrapped around the bushs, but they seemed awfully dead looking and dry at the roots. We rhought.it may have been from the shipping and we immediately put the rose bushes in buckets of water to soak overnight until we could plant. We had also ordered the fertilizer tablets, which were recommended, 2 per bush, in the bottom of the hole...All instructions followed ( I have lovely roses from different sources, so we are not novices),
I now only have 2 roses showing slight life out of the 10 and like so many other complaints, I called the nursery, talked to a gentleman named Landon, who said they would not refund my money to my credit card, but would send me a replacement form to fill out and return ASAP to ensure I would have my rose bushes shipped in Spring of 2008. I told him this was not satisifactory and he said that was all they could do. I asked why they could not give me credit and he said it was company policy. I never saw that on any thing when I placed my order. I agreed to filling out the form. Well today I received the form and low and behold, they want me to pay half price for the dead rose bushes, which I refuse to do. I am also going to submit the copy of my order, a letter of complaint, my notation of date, time of call, and person I talked with, to the credit card I used, KY Att'y. Gen's. Office, the KY BBB along with notifying the TN BBB and possibly the Atty Gen. Office of TN.
We should get rid of companies that do not stand by their products and then try to scam people.
By the way, the freebies..They died too.......
Hope everyone gets their money back and gets good nursery products. Wish I had seen this Web Site before I ordered.
June

Autumn Ridge Nursey was a huge disappointment. Most plants died and I never received some of my order. I asked for my order to be cancelled and for a refund on my CC. It never happened. I placed my original order in March and received most of my plants in June- too late for most of them. I truly feel like I was scammed. Haven't been able to reach anyone on the phone. Very disappointing.