Comments regarding Cross Country Nurseries (chileplants.com)

I have been using Cross Country Nurseries for 3 years now. I have them ship me my plants all the way to California. They pack the plants extremely well. Even if the UPS driver doesn't read the package and puts the box upside down, the dirt is held in place and the plants do not suffer any damage. My order usually consists of 60+ plants. They are the absolute best online sour e for plants. I have tried other sites and have received poorly packaged and damaged plants. Chiliplants.com is the only online plant source that I can wholeheartedly recommend.

Mail Ordered, A nice selection of extremely hot and rare Chiles back in fall of 2013 for delivery this April, spring 2014. Plants arrived on time. Being the first time I have ordered I was skeptical as to packing and plant health. I have received plants with terrible packing or terrible shaped from many sources myself over the years. I MUST SAY THERE PACKING AND BOX DESIGN IS FAR SUPERIOR TO ANY I HAVE RUN ACROSS IN MY LIFE PERIOD! Plants arrived in great shape and farther long than my personally southern grown plants i germinated in late Jan. Certainly would order again. Amazing selection.

I was somewhat worried this past thursday, awaiting my chile plants order. I knew that the boxed plants had been placed on the UPS truck @ 5:30 am and it was after 5:00 pm with our local temperature above 88° F. I found out the UPS trucks are air conditioned. When I unpacked the box of live chile plants they were all in spectacular condition. I. had never seen such efficient packing for plant shipment in my life- the potting mix in each individual container was even still moist.Needless to say I am very pleased with my order and will be using cross country nursery again. If asked, I would recommend them to anyone.

I was blow a way with all that service they provide.
Prices for pepper plant and quality you do not find nowhere else.
I order 12 pepper plants. State of the art packed in box.
All plants very healthy and no any damage all crisp and very clean.I recommending very strong and you get same experience as me.
Thanks

Milan Austin,Texas

Excellent shipping. I worked for big brown for year as a driver and can tell you I've seen it all. I ship my personal stuff with them and know that there are times that it needs to be bullet proof. My plants arrived in a bulletproof shipping box. There wasn't a single leaf missing from any of my plants and I dont think a bit of soil in the bottom of the box.

The plants were in amazing condition and are enjoying their new pots on my back patio. From reading through the comments its obvious they have great plants and know how to deliver. Janie took the time to reply to my emailed questions, WELL after normal business hours and was obviously concerned about the well being of my plants.

Ordered 12 pepper plants. Most of them chili and ancho plants. First, I was impressed with their large selection of hard to find pepper plants, and second their prices were very reasonable. I was able to tell them on my order when to ship the plants so as to have them after the fear of frost. The plants arrived exactly as I asked for. I received an email from the giving me the shipment information and when to expect the plants. Very nice job. The packaging was outstanding. The plants were securely shipped inside individual containers and were standing tall and beautiful. Wow, I was very impressed. Took them over to my mom and dad's garden to plant this evening. I will certainly buy from them again. Very pleased. The best out there!

I have been ordering from Cross Country Nurseries for several years. I have always received my plants in great shape. The packaging is excellent. I begin planning my vegetable garden months in advance and I really enjoy looking for hot pepper plants. My orders have always been correct and I always know my plants will be shipped on schedule.

I ordered 12 chili plants of rare and hard to find varieties. They were delivered in 3 days from NJ to Southern California and were packed extremely well and very professionally. The plants all survived the trip just fine and everyone of them was over 12" tall, some nearer 15". The price I paid was extremely good for great service and great plants. I will definitely order from Cross Country Nurseries again. Highly Recommended!

This was my first time ordering plants online so I was curious on the process. It was quite easy, the plants came when they said they would. Were package perfectly, when I pulled them out they were tall and green and healthy. Good experience overall.

Complete satisfaction. I have been dealing with Cross-Country for more than 10 years. Shipments have always been perfect whether with an order of 24 or 312 which I've done. Shipment always arrives on specified day. Packaging is perfect. Not one grain of soil is out of place. Plants don't even have a damaged leaf, are strong, never root-bound, never stunted or wilted, vibrant green and ready to go with a bit of dappled sunlight. Often they are in blossom and may even have started a fruit. My success rate with transplants is 100%. Production quantity prolific.

My most recent order arrived a week ago and is doing nicely in their new garden home despite 90 degree heat and full sun exposure.

Cross-Country has my complete endorsement and I shall continue to be their customer. Their huge selection of chiles precludes the need to shop elsewhere.

Have looked through their informative website for years and finally ordered this year.

I usually start my own seeds, and have for years, but time got away from me this year and I was worried that I didn't allow enough time for decent pepper production. I have the expensive grow lights and make my own soil, all producing fantastic organic seedlings.

Their plants look better then mine!

The shipping container is marvelous.

When I requested the ship date, I had no idea that it was going to be below freezing while the plants were on the delivery truck. The peppers were unfazed. This says a lot for the quality.

Their selection is unbelievable and I can't wait to order again.

Like others, I thought that shipping costs were a bit high and that's probably why I didn't order until this year.

However, after seeing the plants, the shipping is completely reasonable. If I could even find this selection in a local shop, the per plant prices would exceed the overall per plant cost that CCN charges.

Been to the greenhouses twice (last year and this year).....great plants and selection. The folks can't be nicer..........as long as you don't try to take their cat who likes to get into any car it can.LOL

This was my first year ordering from Cross Country Nurseries and it lived up to the reviews. I ordered 12 extremely hot pepper plants (which are notoriously difficult to germinate). The packaging was wonderful. I don't think there was a single bruised leaf. The plants are in 2" plugs but are very healthy and ~8" tall when they arrive. The price is great for what you receive. I will never bother trying to grow and exotic pepper from seed again.

I have been ordering exotic plants from them for 5 years and every year they seem to be getting better and better. I've ordered plants from other sites and Cross Country Nurseries has been the best by far! Their plants appear to be healthier than the nurseries around town and the packaging they come in is phenomenal. There is no damage to the plants what so ever. I recommend buying from them over any other website out there!

I ordered 12 plants (chiles and tomatoes) some of them quite exotic varieties. They arrived this week (as per my request) in outstanding condition. What may be most impressive is that the exotic varieties were in as good or better condition than "run of the mill" varieties that I could buy at a local greenhouse. I have bought plants from this company for several years and have not once had a complaint. The selection is amazing (over 500 chile varieties), the price very reasonable and the service commendable. I am always telling friends about this site and I am happy for the opportunity to promote it on a larger scale.

We received our 30 tomato and peppers plants just as promised. Packaging was superb. We were a little anxious about ordering this way but I am so glad we did. The prices were excellent and the quality of these plants is amazing. Not a bad one in the bunch. Excellent customer service and communication was great!

I'm excited about getting them in the garden soon and can't wait to see how they produce. We are definitely going to be repeat customers for many years to come!!

Thanks so much Janie!!

I got on their website January 1st to order plants at the earliest possible date. (Early birds - worms - you get the idea). I'm in Florida so I chose the earliest shipping date - April 1st (one of my favorite days). Wednesday afternoon here comes the UPS in the rain with a big parcel. I took them into the studio and unpacked the plants. Well packed - clever packing design.

You should SEE these plants !!!! Gorgeous ! Green, strong, well grown. These are NOT puny little plugs. These are nice roomy pots and deep enough for strong roots.

The varieties available will astound you. Prompt replies to inquiries - Janie is nice. If I could I would give ChiliPlants.com 10 stars or Ultra-Maximal Positive.

If there's any room left in my garden I will order from them again. NOw if it will just stop raining I'm dying to get them into the garden. The plants look so good they will instantly make my garden look GREAT.

I’ve always grown my chilies from seed in the past because there was no other way to get the variety. Last year I tried a different seed starting medium and had a terrible germination rate. Plan B was chileplants.com that a friend told me about. I found all of the varieties that I was growing from seed and many more. When my plants arrived, I couldn’t believe how good they looked after being in the mail for three days - all the way to the West coast. They weren’t even wilted. After a great crop last year, chileplants.com is Plan A this year. Seeds are cheaper, but when I consider the cost of electricity for seed starting, I don’t know that I was saving any money. I was so impressed with my plants last year that two of my friends are now ordering this from chileplants, and I’m hoping to get my 75 yr old mom on board as well.

I received my order of peppers, tomato and eggplants at the right time this spring. this is the second year I have ordered from them. Put them in the ground watered, fertilized etc. The tomato plants are doing okay, not highly productive tho. The pepper plants and eggplant plants, other than the Island Hellfire Chili plant, are barely producing anything. they are all in full sun. I got better results from my own plants that I started from seed. Same thing last year. Even the patio tomato plant was a skimpy producer-that one is in blaring sun most of the day. I got maybe 10 tomatoes from it. It being the middle of August I am very disappointed will all the plants. Besides the fact there is a minimum order requirement and I spent over $50.00 on everything, so you can't just order a couple of plants.
I Will not order from them again, its back to the grow lights for me.

I have been buying tomato and chile plants from Cross Country for several years. The selection and the plants are always excellent. Although I pick my plants up (saving $) I have recommended them to others who get their plants by mail and they say the packaging is great.
This year I picked up about 35 plants total. I was impatient to get them into the garden and it was raining every day so I did not harden them off as much as usual.
After planting a couple of tomatoes looked a little wilted and I was afraid my haste had doomed them. But they survived. Every plant survived. I don't think I have ever lost a plant purchased at Cross Country and they are the best plants you can buy anywhere.
I noticed another comment that said that Janie is rude and short with customers. She is not the most talkative and sometimes she seems a little stressed. I've learned that she really doesn't want to have long conversations with customers. I think she is a little shy and busy and can come off as a little unfriendly. But she has a great selection and her product is of the highest quality and her prices are competitive. Her husband is very friendly.
As much as I'm sure I'd enjoy having a long conversation with her about growing tomatoes and chiles I'm really there to get great plants and she does a great job. My order is always complete, properly labeled and the plants are in great shape.
For years I've had my tomato plants infected with, I guess, early blight. The plants die from the bottom up during the season. The first year I bought from Janie was the first time in years that I had no blight at all. Last year I bought, in addition to my purchase from Janie, some tomato plants from Burpee. The blight was back. From now on I will only buy my tomatoes from Cross Country.
So if you're looking for great healthy inexpensive, organically grown plants this is the place. If you're looking to hang out and make a new friend, maybe try somewhere else.
I recommend ordering preseason online to be sure you get exactly what you want.
And the website is very informative which helps when you want to try some exotic tomatoes or chiles. This year I'm growing a white tomato...

I am very happy with this company. The plants were healthy growing well in the garden. Packed very well. I spit an order with a friend would you believe made a mistake on her order they promptly fixed my blunder and sent the Jersey tomato she wanted.
Communication was excellent. They have a fantastic amount of choices of hard to find plants.

Ordered with them for the first time this year. I received my tomatoes, chilies and eggplants last week and by Golly they all were vigorous and brilliantly packed. I've not seen better plant starts anywhere else. The proof will be in the yields, but the start looks promising.

Today was opening day for buying plants at the greenhouse. All the hard core chile people were there waiting patiently in line for the gate to open. Think we were fourth in line. I look forward to this trip every year. Selection of chile, tomato, basils, eggplants and tomatillo is crazy. Nothing like it anywhere else. Got the chile I wanted the most, chilhuacle negro. The other three dozen chile plants were just gravy. The plants are in perfect health. Even with the dreary day, everyone was all smiles. The dogs were having a ball as well. Is there a rating better than positive?

Incredible selection of plants. I received the plants looking very healthy. Good communication. This newbie will purchase from them next year.

This company is great! I found them this year when I was looking for some chilis that are not sold locally. I started with an order of 12 plants to see the quailty. They arrived within one day of being shipped. The way they package them is unbelievable. Not one plant was damaged. The plants were strong and healthy. Since then I have placed two more orders with them one for 24 plants and the other was for supplies. It was really nice to get plants that didn't die within a day. I will do business with with them again and again.

Cross Country has such a humongous selection of peppers, tomatoes, and eggplants that it's fun just to browse their website, but what happens AFTER the order gets placed is best of all: healthy, beautifully packaged plants are delivered to the door exactly when and as promised. I have no doubt that they'll dig right in and grow.Their customer service is awesome too: really patient, and very thorough and friendly. Will definitely buy again.

This company's web site is actually chileplants.com. A friend told me about them on a cold, snowy day in winter and I went online and ordered 12 plants in Feb: tomatoes, peppers and eggplants. They have unusual varieties and many, many choices. The plants arrived today, as I had requested a date after our frost date.( I was notified by email that they were on the way). These plants were packed with absolute care. They are sturdy, healthy and very large. WOW.I am very impressed! Check out their website. This is a good place!

Great communication -- I got several phone calls regarding my order and everything was handled very well. The plants arrived on schedule and looking great -- what wonderful packaging.

Talk about great service!

My first order - through no fault of their own - arrived frozen. Obviously the shipping carriers left it out in the snow some place. I sent pictures to Cross Country and the replaced the whole shipment at no additional charge.

The plants arrived today, good size, healthy and in great conditions. One of the nice things they do is email tracking numbers as soon as it ships. Other web/mail order companies do not necessarily do this.

All in all a very positive experience.

After failing many times with trying to get Bhut Jolokia seeds to germinate (I'm really a newbie gardener), my friend told me about his Bhut plant that he ordered from ChilePlants.com . I went and checked it out, they had a 12 plant minimum order, so I ordered 2 Bhut jolokia and a bunch of other peppers. Who couldn't resist with over 500 kinds! They arrived on my birthday in wonderful condition, I followed the instructions and then planted them all up. I had a problem with 1 plant, and it was quickly resolved, a replacement was sent ,and it is doing great! A+++ I will order again, can't wait for the fresh chiles to start shipping.

This is my first year ordering from this company, but it won't be my last. When I went looking for someplace to order different chilies and tomatoes than I can buy locally I found this company. I was hesitant to order at first, because I thought they were a little high priced and I had to order so many.

Now that I've received the plants though, they are very much worth the price paid. Very healthy and sturdy.

I have been ordering chili plants through the Cross Country mail order for about 5 years now. I have always been very happy with the quality of the product. This year, I decided to take the hour drive to visit the nursery in person. Maybe it was a bad day at the nursery but as soon as I stepped foot in the office, I was greeted by a very negative and abrupt women named Janie, who as far as I know, is one of the owners. I tried to ask her some advice and information about the chilis. She just pointed me towards the greenhouse and told me whatever I need was in there. I proceeded to pick out my plants and returned to the office upon completion. I inquired about a certain chili that I couldnt find and she told me that they are in alphabetical order and if they were in, I would find them. I was aware they are in alphabetical, that was quite obvious. What I wanted to know was if they would be getting them in so that I could come get some at a future date. She angrily said she didnt know and when I asked if there was anyone who might know, she just gave me flat out "no". I was shocked that the owner of such a beautiful nursery would be so negative and nasty and not even know her own product. I proceeded to pay for my plants with my Visa because I saw the Visa symbol on the counter. Janie would not let me pay with my Visa because it was a Visa debit card. The card cleary has a Visa symbol on it and it can be used as either a debit or a credit card. Janie would not back down and argued with me adamantly about this. I felt extremely hurt and embarrassed that I was put through this experience. I did call my Visa card and filed a complaint. I will say that this company does have great plants but the customer service is horrible! Due to this experience, I will be finding a new nursery next year. I will suggest to anyone ou there that if they still want to do business with Cross Country Nurseries, dont go directly there. Order them through the mail so that you dont have to put up with the same abuse and negativity that I had to endure.

I ordered 12 chile and tomato plants this spring, and all arrived in excellent condition and turned into thriving plants. The plants were carefully packaged and shipped in a timely manner. Their selection is great, and I would not hesitate to recommend.

Based on recommendations from others on this site, I ordered 12 plants. They arrived by UPS on the indicated date and all the plants were healthy and green. Very well packaged for shipping.

They have a great variety of plants to choose from and great resources/information.

I will definently use them again!

I must say, I was perplexed by how live plants could be shipped across the country with success, but based on what other customers had said on Cross Country's website, and coupled with the relatively low cost, I was willing to experiment.

My colleague and I ordered 12 plants between us, a good mix between tomatoes and chillis. He is an organic gardener with 20+ years experience, and I am a city dweller with a large roofdeck garden. We were both astounded at the quality of the arriving plants, they were healthy, strong and exhibited vitality. These plants have clearly been carefully and lovingly raised. The packaging was meticulous, each plant in it's individual pot with sufficient moist soil and all leaves in perfect shape and intact.

We laid them on a window ledge in the office to rest for a few days before taking them home and they are doing very well indeed.

Neither he, nor I will hesitate to order again next season. In fact we are waiting with anticipation for this company to start shipping their other plants which are currently only available for local pick up. I know they are planning on doing so.

I don't have anything but praises for this company. This is my first order with Cross Country Nurseries & it definitely won't be my last. I am so pleased with their incredible plants and customer service (thanks Janie!). If you're looking to grow unique chile pepper plants or tomatoes, you'll sure to find something you like with their vast plant selections on their easy to use website. You should give Cross Country Nurseries a try. I assure you won't be disappointed.

After my husband was crowned king of the chiles last year. He decided he wanted to become emperor.So I did a search and found Cross Country Nurseries. Their web site was easy to use for a slug like me. Any questions I had were promptly answered. I ordered around 100 chile and tomatoe plants. Well that was 1/2006. Cross Country asked when I wanted them shippped and that my credit card would not be billed until 5 days before shipment. My shipment date was 4/03/06. Between 1/06 and4/06. I added to my order changed my email. Not one problem. Then on 4/03/06 I received an email from ups my order had been shipped. On 4/05/06. I watched as my ups man pulled up( I was riding could not greet him) and dropped my box of plants on the porch. Well not only does Cross Country Nurseries live up to their customer service,they also know how to pack a box. Over 100 plants arrived alive and looking more beautiful than I could have started myself. Remember these plants traveled from NJ to GA. The cost of shipping was minimal.The price of each plant was cheaper than I could get locally. And the selection was out of this world. I really can not say enough about Cross Country Nurseries.It's hard to send 400.00 to a place you don't know for products you don't know what you'll receive. But, I can say I was not let down one bit. Now I must go do alittle work for my husband my be the new emperor of chile peppers. I am the staff that does the work. Jessica Sndyer McDonough, GA

I ordered 24 different pepper plant transplants from this company in spring 2005, as two separate orders. On the whole, this company is outstanding - if you want variety but don't have the time or space to grow your own seedlings, this is definitely the place to order. These peppers survived our hot summers and most are still producing peppers (in January!), even though my area has had a couple of light freezes already. Although I would not hesitate to order from this company again, I do have a couple of "beware" comments - (1) even though they represent that only transplants that are ready to be transplanted will be sent, I received one that was extremely small with a delicate/underdeveloped root system in my first order that was dubious when transplanted. When I contacted the company, their response was basically "well, it was too young to be transplanted." So why did you send it? Fortunately, the transplant survived. (2) Although the packaging is fairly good, they don't wrap the plastic containers, so you stand a good chance of having the containers arrive with missing soil and/or plant name markers. I had several plants in my second shipment that I couldn't identify until they set pods. (3) I had one transplant suffer obvious transportation shock - it arrived as basically a stick with a bunch of dead leaves and never amounted to much more than that - I didn't ask for a refund. But these are the worst things I can say about this company - it's definitely worth the money.

I ordered quite a few chile pepper plants and all were spectacular! Very reasonably priced and well packaged, the plants were superb!

I will definitely order from them again!