Comments regarding Plant Oregon

On October 13th, I placed an order for a Trident Maple. I received an e-mail confirmation right away. Here is the bill portion:
================
Sub-Total: $27.50
Shipping: $0.00 (Two Day)
Sales Tax: $0.00
Invoice Total: $27.50
Store Credit: -$0.00
TOTAL DUE: $27.50
===============

I also received a tracking number. The next week I tried to use the tracking number at the web site, but got only an error message. On October 28th, I sent e-mail asking about the status of my order, and the owner wrote back:
"Hi Alex,
sorry for the delay, We were out of town for a couple of weeks and are just starting to get caught up. I'll make sure it gets shipped soon. I need to investigate the tracking # issue. thank you for your patience.
dan"

On November 10th I called the company and left a message. On November 11th I called again, and spoke to Dan, the owner. He said he would send the tree the next day (Wednesday the 12th). On November 20th I called again and spoke to Dan. He informed me that the tree had not yet been mailed. He said he didn't have a trident maple in the size I asked for. During the course of our conversation he informed me that I would be billed for shipping, on top of the $27.50, even though my e-mail receipt said "TOTAL DUE: $27.50". At this point I cancelled my order. I strongly caution people against ordering electronically from Plant Oregon.