Comments regarding Montoso Gardens

An awesome shop, will definitely buy from them again. The prices were very reasonable and they have a great selection of exotic fruits. My order shipped promptly and got to me from Puerto Rico to Florida in just a few days. When they arrived the seeds were plump and fresh and well packaged, so they survived the journey in good shape.

1000 thumbs-up to Bryan and Montoso Gardens!
Immediately responsive to each of my emails this past summer, and shared so much detailed information in response to my many, many questions. I contacted him on behalf of the Arizona Rare Fruit Growers club (AZRFG -- the AZ Chapter of California Rare Fruit Growers/CRFG) after a number of strong references from other CRFG members. Bryan worked to coordinate our large, late-season order shipped out for our club event (Cacao tasting and seed propagation). He sent us beautiful cacao pods, shipped quickly and packaged with care. Looking forward to future orders - Montoso has a long list of seed and fruit products, and has proven to be a trusted source of quality plant material. So happy to hear that, at least, that portion of the island was spared extreme damage after Hurricanes Irma and Maria.

I absolutely love Montoso Gardens! Bryan is so helpful and answers all of my questions! So far I am having 95 to 100% germination rates with the ones that have sprouted so far of Forestero and Trinitaro Theobroma Cacao, Cassabanana, Wampee, and Bilimbi! I am so happy to do business with them! I look forward to placing more orders with Montoso Gardens! - Alina

I am a soap maker and needed pods for a specific soap. When I ordered Bryan checked back with me to ensure what I placed in my order was what I needed - it wasn't - and he saved me a lot of headache. He refunded my money and directed me to what I needed. Great communication - superb customer service - fair prices and prompt shipping. I'm definitely buying here again!

So friendly! This late in the season and Bryan went out and found me two of the pods I wanted. I almost hate to say that because it might make more work, but I think he must love what he does. My pods are beautiful and perfect and Bryan is a rock star!

I love working with Bryan at Montoso Gardens. He responds quickly to my emails and keeps me informed about the progress of my order. Even though I waited too long to put in an order for a cacao pod, he was still able to send me one. The pod arrived fresh as promised. All of the seeds were still viable and have sprouted. I would not hesitate to place another order with him again.

Thank you Bryan and all of you at Montoso Gardens.

Have ordered from Montoso Gardens several times now. Very happy w their customer service & of course their products. They have timely service & their selection is outstanding! My Cacao pods were extremely fresh & the seed count was right on the money. I plan on doing business with them for a long time to come. Bryan is awesome!

On Dec 4, 2014 11:57 AM:
McCordsville, IN.
> Mr. Bryan Brunner owner of Montoso garden is a Good man & kind
> person. He take time and do not mind to go extra miles to provide an
> excellent customer support services to all customers. He always there
> to answer any questions and assist me all about the tropical fruits
> trees information and varieties seeds he has for sell. I want to
> recommend to all people that love to grow fruits trees especially the
> rare fruit trees this is the one place you can buy.

It was my first time ordering, and it won't be my last!
They treated me so friendly, and even when they forgot to notify me of shipping, I emailed them, and they quickly and politely responded! I received my cocoa pod, and I was very happy with it! I am 10,000% satisfied!

I just purchased two Mangosteen plants from Montoso Gardens nursery and I am very happy with their service. They have a great communication and well-packing. These plants arrived in great condition. I look forward to the next purchase in the future. Thanks again Bryan and David.

I purchased a pineapple and banana plant and both arrived in perfect condition. The plants were securely boxed and labeled and the plant material was still nice and moist. Communication was also excellent as Bryan kept me well informed during the purchase, prep and shipping process.

If you find plants you want on their web site, you can order with confidence.

I ordered my tropical fruit seeds from Montoso Gardens and Bryan was very flexible in allowing me to change one of the seed order to the fruit order. He also sent me a personal e-mail letting me when to expect my fruit order. I am very happy with Montoso Gardens nursery and already mentioned their website to my fellow California Rare Fruit Growers.

Irene

Ordered an Achachairu from Montoso. They were very communicative and the plant arrived very fast and in excellent condition. I look forward to ordering more in the future.

I ordered a lemon drop mangosteen and an Achachairu from Montoso. Both plants were of a good size, arrived in excellent condition, and were well packed. Arrival time was quick, especially considering that these plants came from P.R. to FL and required a phytosanitary certificate, which was included, btw. Great selection of unusual tropicals on their website. Highly recommended!

I order heliconia rhizomes from Montoso,
I must they are the freshest i've gotten so far from a few place I tried. Sprouted in no time. David was prompt and patient in answering my questions. I will certainly order from them again!

I purchased cocoa seeds and a pod from Montoso. The seeds and pods arrived fresh and in excellent condition. The seeds germinated very well thanks to Bryan's instructions. I'm absolutely thrilled with my purchases and I highly recommend the company and its products!

AWESOME COMPANY!!!!! I will definitely be doing future business with them, I bought a cacao tree and it arrived beautiful and packaged awesome. Thank You Montoso Gardens

I am very pleased with this merchant. I ordered two cocao pods and received 3. I was informed that because of the smaller nature of one of the pods that I ordered an additional pod was shipped to make up for the size of the medium one ordered. Shipping was reasonable and timely and I highly recommend this merchant to all.
Honesty and integrity seem to be a valuable commodity to these sellers. I will do business with them again in the future.
Jamie S

Posted on October 6, 2012, updated April 21, 2013
IM rating neutral because i ordered 3 cocoa pods for $35 and i have to replies on shipping and no one responded to my emails i sent about 4-5 and nothing i have been waiting for a long time could some one just tell me why if i have a good reason i dont mind waiting.
Thanks
Lorenzo

"On Dec 8, 2012 7:29 AM, Montoso Gardens responded with:

Dear Lorenzo,

You bombard me with emails every day! I do eventually answer them. As I have said before, I have a full time job in addition to the Montoso Gardens business, so sometimes it takes me a few days to answer. Please be patient, I WILL get back to you.

Thanks,

Bryan"

My pod got to me in record time, fresh as can be, and the cacao seeds are germinating now =) If this were a star rating they would get 5 stars from me without a doubt =)

Posted on November 24, 2012, updated December 8, 2012
I bought from this company one Theobroma cacao pod, I growing some exotics in my garden, and I want that. I am from Europe and they send me e-mail, where just been that I must pay 44,10$ for shipping. I say: I can´t pay this(because I am student), and they send me another e-mail, where was written another options of shipping payments. Another day I typed some e-mail for they, that I want to cancel to buy this stuff and I ask, wheter they can send my money back. They not respond.

"On Dec 8, 2012 7:56 AM, Montoso Gardens responded with:

I'm sorry it took so long to give you your refund, Daniel, but I just did it. You ordered a cacao fruit that is not in stock and then several weeks went by while you and my brother David communicated back and forth about possible substitutions and shipping options. We are sorry that international shipping is so expensive, but we only charge exact shipping and refund any shipping overpayment.

Thanks,

Bryan
Montoso Gardens
"

We have bought from Montoso Gardens for several years. The experience has allways been excellent. Our most recent purchase just arrived, three days after placing order. The packing is the best, the tree arrived fresh, vigorous. Some previous purchases are producing outstanding fruit.

I live in the UK and was thrilled to receive the 2 cacao pods I ordered from Montoso Gardens in the post.
They are perfect.
It only took a week, they were packed well and very reasonably priced, excellent actually since i've wanted for so long to even see one! - not too common round these parts.
Thankyou so much Bryan & co. I Highly recommend you and will order again.
Also I just have to say (as I'm telling everybody) that during communications with Montoso Gardens I happened to mention my interest in exotic, well all plants, since i have had a bird of paradise plant as an indoor plant for the last 4 years. It's so beautiful now at 7ft tall, I mentioned that i hope it flowers soon as it has never done so.... ANYWAY... seriously the day or two after the communication i found a new 'spike' (leaf /flower), and have recently identified it as a young flower. I am overjoyed, don't know if you had something to do with it Bryan & co, or perhaps divine laws of attraction, with thoughts of loving intention in the collective consciousness - who knows, but thankyou and YAY!!

I love Montoso Gardens ! They strive to keep their customers happy ! I have ordered from them 3 times and will continue to order from them in the future!
: excellent communication, fast delivery, awesome packaging and product, and reasonably priced!

I usually only take the time to leave feedback or comments when I have a complaint. (yes, I'm one of those) But I must say that Montoso Gardens is an absolute pleasure to deal with and leaving this comment is time well spent.

Great communication. Great growing tips. Any info I needed was there when I needed it.

A perfect little Rambutan tree shipped quickly and packed and protected better than I have ever seen or received. Not just another "throw it in a box and ship it" because we already have the money. This is very impressive, time consuming protection and packing.

One of the biggest surprises is that the plant is actually as described on their web site and it could not be healthier.

I was skeptical due to dealings with other (online) sellers but Montoso Gardens obviously take pride in what they sell and how it is received by the customer.

This almost restores my faith in online nursery sellers. Almost. I still don't trust those other guys (some big names) that I have dealt with in the past.

I will definitely be buying form Bryan and David again.

Jerry, former skeptic

I received 3 beautiful little trees from this company. The grow bags are great for transplanting. The trees were packaged carefully and are in great shape. I am looking forward to ordering again soon.

I was contacted in a very timely way with a response to my questions. My ordered fruits (cacao) were shipped promptly and with care. They arrived beautifully. I would recommend them to anyone looking for tropical fruits not readily available in the U.S. They were great!

Montoso Gardens is the perfect example of what every company could be like. Awesome! All about satisfying their customer. This company gave me the opportunity to ask questions and get prompt, personal responses from it's owners/management who know their stuff. I purchased two separate orders and with both experiences was left extremely satisfied by their pricing, which they negotiated due to specific details (and I was detailed), their product availability, which in my instance was the only place offering criollo cultivar cacao and their packaging each and every time. Thank you very much Mr. Brunner you run an exemplary business, which feels more like a good ol' friendly neighborhood store.

I wish all companies would deal with their customers like Montoso. Wonderful packaging. The plants arrived in great shape. Very responsive and knowledgeable. Will definately order from them again. Thanks again Bryan.

Posted on March 22, 2007, updated February 6, 2012
These guys are awesome. The prices were very good and I got my order within like a week of ordering. When my order arrived it was top notch quality. I'll definitely be ordering again.

I ordered a cacao fruit which had 48 seeds in it (I counted ;-). Now we are going to have a little cacao orchard if they all sprout ;-). I also got a heliconia which had a little baby sucker already growing.

Montoso garden is the best responsibilty and fast services action seller. I 'm very satisfy with his honest suggestion and help. His tree and seeds also good and healthy. A must to visit for the tropical trees -seller's website./Sumate69-Thailand

Posted on August 23, 2011, updated August 23, 2011
Received a heliconia and five red gingers over the weekend. All are in great condition. I'm very pleased!

I just received my plants today (two bird of paradise and five heliconia rhizomes). They were packed well and the plants were in great shape. Looking forward to ordering again.

Great service! Fast, informative and professional. I am very happy and will be back when I need them again.

Good Guys. Quality Product. Took about 3 weeks to get our order but, I wouldn't garden if I was impatient.

Awesome Company.

Posted on November 1, 2010, updated November 15, 2010
Posted on October 28, 2010, updated November 1, 2010
I placed an order for 6 fruit trees (abiu, durian, and a few others) on 10/26, and emailed right away to get notification of the order confirmation (didn't get one right away like other places); Again emailed on 10/27 and 10/28 and tried calling the 787 phone number many times, and the line doesn't work and has been disconnected; Do I even have a order existing? It seems like the paypal money went through;

"On Nov 13, 2010 5:25 AM, Montoso Gardens responded with:

This customer got an immediate Paypal confirmation of his order and personal confirmation from me 4 days later. I explained to him that we are a small, family owned and run business, not a huge corporation with lots of employees. We don't use automatic autoresponder software; all our customer correspondence is personally done by me. He is right that the Dave's Garden contact information was out of date, and that has been corrected. Our customers need to have a little patience and not expect immediate responses to their emails, as I have a full time job off the farm and answer emails at night and on weekends when I have time. We try to do our best but can't please everybody all the time!!!"

Our fruit tree order arrived on MON after shipping on FRI. Bryan and his team sent very healthy, flourishing plants packed perfectly for the trip. Give the folks there some time to send you a confirmation of your order, it may not come right away after the automated purchase notice. We got a note before a week went by, and a shipping notice followed shortly.

I have had fantastic service obtaining hard to find ultra tropicals like bread fruit, durian, and rambuttan from this company. So far two different orders have both arrived packed very professionally and the plants in excellent condition. These guys are pros and I recommend. They are in an island paradise with limited communication and operate on island time but the product is worth the patience.

Fantastic people, they have a deep knowledge of their plants and went the extra mile answering my questions. They sent the pods very quickly and arrived in perfect shape thanks to the strong packaging.