Comments regarding Heirloom Acres Seeds

Posted on March 15, 2010, updated April 13, 2014
Posted on January 26, 2009, updated March 15, 2010
We have purchased seeds from Heirloom Acres for the past 3 year for our greenhouse (to grow for plant sales in the spring). They have been a little slow shipping in the past (growing pains), but not any slower then other seed companies at this time of year and I have always gotten what I ordered. I've also always gotten an e-mail response within a few minutes upon placing my order. If you have placed an order and not received the confirmation e-mail I suggest checking your spam folder - it is probably there.

After reading comments here I was concerned about ordering from them this year. I decided to go ahead since the past 2 years I have had a positive experience, except for one set of seeds that didn't germinate well (they were replaced free of charge). I placed my order and as anticipated received the reply e-mail withing a couple minutes. I had placed in the comments field on the order that I would like to know when my seeds would ship. I received an e-mail from Thom Kirk 19 minutes later - I would say that's pretty response.

I was told my seeds would ship in 2-3 weeks. I received an e-mail this morning that they were packaged/shipped yesterday which was Sunday so it seems to me they are working hard to get their orders out. I ordered some seeds from another company (HA didn't have these) on the same day and just received them on Friday.

I would suggest doing business with them - good prices and decent seed counts.

Dave
RocK Meadow Farm
Union, CT

Early in 2013 and after numerouscalls, they sent a partial order. On the 26th of june we sent a certifield letterreqiesting a refund of $49.25 for the items that were never shipped. The company refused to accept the certified letter and was returned to us. After reading the comments on this site we immediately filed a complait with the states attorney general.

Posted on May 9, 2013, updated May 16, 2013
Posted on May 9, 2013, updated May 9, 2013
Posted on May 9, 2013, updated May 9, 2013
Posted on May 8, 2013, updated May 9, 2013
Unfortunately, I need to write this. I placed two orders on February 17th, totaling $ 327.00, for vegetables, herbs, and flowers. February 26th, both checks cleared our bank account. We received one email on March 6th, confirming one of the orders. After numerous faxes, phone calls, and emails, we finally received a confirmation email on April 2nd, that they had found my orders and were working on them. Since then we have made many attempts to contact them. They hide behind the fax machine and email. As of May 8th, we have not received our orders or a refund.

They provide Zero Customer Service.

After finding Dave's site and seeing all the negative feed back on Heirloom Acres Seeds, I would highly recommend not ordering from them.

Ordered two months ago, credit card promptly billed, no seeds, no response to email. The total lack of communication is extremely frustrating. Site said a couple of weeks until seeds come but now it has been more than eight and it is way too late to start most of these things. I wish I had done a little research before ordering from this company. I will never order from them again.

Ordered potatoes & pepper seeds and my account was charged on March 11. Haven't heard anything from the company, and no sign of my potatoes or pepper seeds (which I would have liked to start by now). Emailed them on both 4/17 and 4/24. Tried to call both days, phone went to fax tone, so tried to send a fax and it didn't go through. Tried to send a comment on their website and it didn't work either. I realize they are a family owned business, but ignoring customers is unprofessional and I won't order from them again. I did last year and though my order came late, I at least got it. This time all I've gotten is being ignored.

Posted on March 26, 2013, updated April 10, 2013
I ordered $40 worth of seeds on Feb 23, 2013 and was charged immediately, but have not yet received my order. I have emailed numerous times, with no reply. I have called numerous times, but there is no answer and no voice mail. Their website says it takes about 2 weeks for shipping, but we are now pushing into week 5.

Today I filed a complaint with their local BBB. We'll see how this works out!

Posted on March 2, 2013, updated April 8, 2013
I have had no luck getting anyone to answer the phone for days, either 3 rings and a disconnect or busy, no answering machine and now the web site is down. I wonder if I kiss my order and my money good-bye.

Posted on March 28, 2013, updated April 5, 2013
Received my order confirmation e-mail with the correct billing amount.

Then was billed a totally different amount with no explanation on the billed notification,

3 phone calls to Heirloom acres not answered, will update as I find out more- Terrible customer service so far...

I ordered seeds March 1, got the confimation email and my credit card charged, all within a couple of days. I've been waiting, I tried calling, either no answer or fax machine picks up. It's now April 3, I've emailed 3 times with no response so I'm calling my credit card company for a refund and to see if they'll investigate this fraudulent comapny to prevent further issues. How can we get this company banned from business online? This is becoming an angry joke on customers trying to grow heirloom plants.

Although I have ordered from this company in the past with no mishaps, something has changed for this small, family owned business. I placed an online order on Feb 27th (over a month ago). I received an email confirmation and a charge to my credit card. However, I have not received my seeds. I sent an email four days ago asking for the status of my order, but have not received a response. I have attempted to call the only number on their website, but repeatedly get either a busy signal or a fax tone. I had planned to begin planting next week, but I don't have any seeds. While their website insists they have "unbeatable" customer service, the amount of negative feedback they have received indicates otherwise. I am going to try to get a credit to my card and will order elsewhere.

I ordered on Feb. 9th 2013 and still waiting....wish i had seen this websited earlier. I have contacted them by email since the 16th of March, no replies. the contact info on the website is not working, and the phone is either busy or just rings and goes to a fax noise. I am very concerned. what can i do next?

Ordered seeds from this company in spring 2012 and there was a long delay before delivery. I emailed with no response, then called a couple of times and finally spoke to a person who seemed not at all concerned with my issue. The vegetable seeds finally did arrive and were nothing spectacular, nothing better than I could have bought from a rack at the hardware store.

Posted on March 8, 2013, updated March 17, 2013
Posted on February 28, 2013, updated March 8, 2013
DO NOT ORDER FROM THIS COMPANY!

First, I want readers to understand that I order from approximately 12 different heirloom and organic seed companies each year, both small and large operations.

On January 31st, I placed an order for 14 different types of seeds with Heirloom Acres for a total of $24.75 and received an immediate order confirmation to my email.

After more than 2 weeks of waiting (most small and large seed companies manage to get my seeds in my mailbox within 5 days of ordering) I sent an email to Heirloom Acres on February 17th asking if my seeds had been shipped.

No Reply.

On February 25th, I again sent an email asking where my seeds were and that maybe they should take a look at the Garden Watchdog site to help them improve their customer service a little better.

No Reply.

I intend to call them tomorrow, March 1st, and will keep the Watchdog community updated as to the outcome of my order from this company.

I placed my order with Heirloom Acres with high hopes. I immediately received an email confirmation of my order. They state on their website that they are a small family run company so orders can take up to 2 weeks to process. So after about 2.5 weeks I sent an email to ask about the status of my order. I received no replay. I made countless attempts to call, but the phone is never answered and there is no voice mail or answering machine. I made another attempt at emailing and again received no reply. So I then found Dave's Garden and found I was not the only one having issues with Heirloom Acres. I called my credit card company and filed a claim for fraudulent charges. Fortunately they refunded my money.

Posted on March 5, 2013, updated March 10, 2013
Posted on February 26, 2013, updated March 5, 2013
Order placed 1.23, charged 1.24--nothing received and no response to 3 emails. I can understand the delay in what is probably their busiest time of the year, but lack of communication has caused them to lose me as a customer. Very unprofessional.

Just adding my two cents to the recent complaints. I've been gardening for a long time now and have bought seeds from Seeds of Change, Amish Acres, Johnny's Selected Seed, and Sustainable seeds just to name a few. I've never had someone charge my credit card before shipping my order and never not received what I've requested without an explanation, and never had my emails ignored or phone calls unanswered......... TILL I WAS DUPED BY HEIRLOOM ACRES.
I ordered $120.00 worth of seeds including the outrageous shipping cost of $26.00 because like some others who have commented here, I thought they seemed to be a nice family run business offering the same seeds as some of the big name companies, and at a significant savings. I waited for about two weeks and then started trying to make contact, first with emails, then with calls. USELESS!.
Called my credit card company. They can't pursue till a month has passed, but in the mean time I won't be held responsible for the charge and eventually they will try to get some resolution from Heirloom Acres.
I should have been smarter and googled their name with the word scam or complaint and it would have saved me the headache.
Live and Learn - or in some cases, just Live.
Peace

I ordered my seeds in early January 2013. I went with Heirloom Acres because they were the least expensive. On January 30th my card was charged. By February 26th I sent them an email inquiring about my order. I first tried sending an email straight on their page and it wouldn't go through so I sent the email through my gmail account. The next day I got an automated message saying my message was "delayed" and they would continue to try to send the message for the next 2 days. Today I decided to try to call them to try to get to the bottom of everything and their webpage is now down! I'm starting to panic because I wanted to get my seeds started. This is my first year planting a garden and I am now very discouraged. I may have only spent $20 but I am very broke and now have to spend more money to get my seeds. It'll be money well spent, but I shouldn't have to go through this. I am very laid back and do not complain about anything very often, however I am extremely disappointed in their company. I would NOT buy seeds from there if I were you. Now I will try to find heirloom seeds in a store or find another website to order them from. Don't waste your time or money on Heirloom Acres!

We are a small family owned seed company from Minnesota.
Heirloom Acres buys some of their seed types from us- mostly heirloom corns, popcorns, and sorghums. They purchased quite a sizebale order from us in January 2012 and to date we have NOT received any payment from them. The order was in excess of $800, so this is no small problem.
I have tried to contact them MANY times- but have heard NOTHING. I contacted the Better Business Bureau in Missouri and reached a dead end. I just wanted their regular customers to know that we feel that that Heirloom Acres is
not a reputable dealer at this point in time.

I ordered 9 items on Nov 7 and received an order confirmation. After waiting more than a month (Dec 14) I emailed them to ask for a status update. Now it's 5 days later and I still haven't received a response.

I expect a company to at least communicate when it cant fulfill my order so I can order from somebody else.

I placed an order online with Heirloom Acres seeds on March 5 2012. I submitted my debit card information and waited to receive an e mail confirmation. Nothing happened. I called and the lady said the debit card submission was declined. I check my debit card and the balance indicated enough to cover the amount due. I heard nothing for several weeks. I called and the lady said I could send them a postal money order. I did. I received an e mail notifying me confirming the order and receipt of the e mail. I waited. Nothing arrived in the mail. I called today, May 8 and the lady said they had received the money order, but nobody had shipped the order yet. While she was on the phone with me, she gave me a routing number for the US post office, after she said she calculated the postage and received a routing number. If I had not called her today, nobody would have taken any action to mail my order to me. If I do not receive my seeds in seven days, I will notify this website about the failure to receive my order for seeds that amounted to $15. I told the lady about the many negative comments about her company at Dave's Garden Watchdog and she said she had never heard of Garden Watchdog. I will wait to see if I receive my seeds. She apologized but I said to her any such apology was worthless, inexcusable, unpardonable and unforgivable. I asked her how many people on the payroll of that company depended on it for their livelihood and she said about 10. I thanked her for listening to my complaints. She did at least give me a tracking number for my shipment. Thankfully, I have in my possession over two dozen seed and nursery catalogs I can order seeds and plants from. Thank goodness for competition in capitalist private enterprise.

I placed my order on February 1, 2012 and didn't hear anything for the longest while. Finally I gave them a call near the end of February to find out if they had any estimate on when things would be shipping and whether my order had gone through (since my card hadn't been charged and I hadn't received anything via e-mail). I had become nervous based on reviews here and elsewhere, but lo and behold! My package was shipped out 2/21/12-- YEAH!

When I got it, things were backordered but since I hadn't been charged for them yet it wasn't an issue. I called back around 3/12/12 to ask about my backordered seeds and was told "oh, we have all those in stock!" I have to wonder whether I would ever have received ANY of my seeds if I hadn't been so persistent about calling. My backordered seeds were shipped out 3/13/12 and everything was fine.

When I received my backordered seeds I noticed they had charged me AGAIN for my potatoes and had mis-calculated the pricing on everything else and the total was off by $1. I sent an email requesting a refund of the potato cost + $1 that they had over-charged me. Never got a reply. Have tried calling every single day but always get a busy signal. Sent follow-up emails and never get replies. Today I contacted my credit card and disputed the charge through them since Heirloom Acres doesn't want to give me my money back.

Originally, before the over-charging incident I was going to give them a neutral or a positive-- they have great prices and as long as you order EARLY and hold their hand by calling every week to check on your order, you get your stuff. I know getting upset over $10.95 is ridiculous, but I shouldn't have to spend this much energy to get my money back that THEY over charged me for. So I will not be ordering from Heirloom Acres again, and I wouldn't recommend them to anybody (and I have steered people away from them locally).

Posted on April 9, 2012, updated April 12, 2012
Posted on April 9, 2012, updated April 9, 2012
I wish I had come here before ordering from them. I almost gave them a neutral because I know they are a small family company and things aren't always as smooth then but now I have a different opinion.
I had problems with a disparity between the website price and catalog price for 2 items which they said would be fixed and wasn't. Whatever.
I had 3 backordered items, ok, but no estimated date. I sent 2 emails to the email on the order form and had no response. When I then called they said 2 things were available and sent them. If I hadn't called would I have gotten them? The third item was still backordered so i called today and it was like talking to some dumb boyfriend of one of the daughters. He had no clue and I need my seeds as I have a veggie business!
I appreciate the germination rates honestly put on the packets but they seem low. I love their low prices but it is all for naught when the seeds take so long to get and shipping is rather high. I would much rather order from Fedco. Sorry HA but you need to run your small business better.

Almost a month after ordering I had to file a complaint with Paypal to get a response. I got my seeds soon after filing the complaint, but never a response.

Posted on November 28, 2011, updated December 7, 2011
Posted on November 21, 2011, updated November 28, 2011
Posted on November 10, 2011, updated November 21, 2011
You'd think I'd have enough sense to look HERE before I ordered from someone online. But - not sure why - I didn't.

Ordered well over a week ago, the only proof I have that I ordered anything is the charge on my card. I've rec'd no confirmation email, nothing at all. Of course I can't get any information on my order, can't find anyone to tell me anything. So I'm going to do a chargeback - this will teach me.........I know better. Dave's is here for a reason and I need to use it. Grrrrrrrrrrrr...........

In April, I ordered five items. After three weeks of waiting for them, I contacted Heirloom Acres on a Thursday and inquired what was happening with my order. I was told the order was ready to go and would ship the day, it shipped on Monday. The order showed up the next week with only two of the five items I ordered. The invoice showed three items backordered, which was not mentioned to me when I contacted them. Over the next two months I called them several times and was told by them one item might be coming in the next day or possibly something else might be arriving.
I finally had enough and called and told them I wanted a refund. After two weeks of waiting for it to post to my account, I called again and was told I would be refunded. This went on for a couple more weeks until finally most of the order was refunded. They shorted me five dollars and I felt happy about just getting most of it back.
I will never order from this company again and would urge anyone thinking about ordering to call and confirm that the items are in stock before ordering. To say their customer service is bad is to imply they actually have customer service.

Posted on July 3, 2011, updated August 4, 2011
In made my order in April. I received it in a timely manner. However, a $12.95 potmaker was omitted. No explanation. I emailed asking what happened, and received an email back saying it was back ordered and I should expect it in a week or two. Never received it or any explanation, so I phoned and told them that the time for using it was past, and I wanted a refund. I was promised a refund. No refund, no explanation.

I just sent them an email, cc'ing a lawyer friend, demanding my refund and threatening legal action. I really shouldn't need to do that.

I'll likely use them again because they have such a good selection of seeds. But their customer service stinks.

I placed an order with Heirloom acres in late winter and it took over 3 weeks to receive it. I called after 3 weeks and told them I needed to get them started in my greenhouse, because I sell my produce. I was told I should have specified that I wanted my order rushed! I did receive my seeds a week after that. I was happy with the seeds I received but dissatisfied with how long it took and the attitude of the person who answered the phone.
I took another chance and placed another order on May 20th, via e-mail and paid with paypal upon placing the order. Knowing that the last order took so long and having to have called to check on the status of my order, I call a week after placing the second order in hopes of moving things along quickly, being planting season has already begun. The Lady I spoke with said "well, you just placed the order a week ago!". I asked if it would be processed this week because I need to get the seeds in the ground. living in RI, we have a shorter growing season. She said "yes". I asked if I would have the order by Friday of last week? She said "yes" and that she would put the order in PRIORITY STATUS. Today is Monday and though it is a few days later than when my seeds were suppose to arrive, I have called and no one answers at 2pm. This is not the first time that no one answers the phones.for both my first order and second placed. I have another order well over $125.00 but will not be placing it. I also have carrot seeds from the first order that I have not received.

I ordered from this company, and I STRONGLY suggest no one else does. I figured since I lived in the same state that the seeds would get there in a reasonable amount of time. 2 weeks go by, and no order. I called because I was moving and they said they "Forgot to fill my order". So they updated the new address to send to and I thought all was good to go. Nope. Called about 2 more weeks later and they again, "Forgot to fill my order" because someone "Lost my order". Like the other person said... they took the money right way, but can't ship worth a damn.

I was assured (again) that it would be filled and sent out. Still... nothing. Called a week later, they said it would be sent out the next day (again) but now 3/4 of my order was on backorder. So I told them to refund that portion and just get the rest sent out. I called later in the week and they said "Yes, it was shipped yesterday". Great... except they called me today and said they got my address wrong and had to get the right one from me to send out my order. WHAT??? I thought it was shipped YESTERDAY (that was last week)... nope.

When I mentioned that the refund amount didn't make it back to my paypal account, they said it was "marked as refunded in their system, but someone forgot to do it". I finally got my refund today, now let's see if the seeds actually make it here. They were rude when I complained about the lack of service and the fact that they wasted a great deal of my planting time. There was no trying to make it right... just a snotty, "Well all I can do is say I'm sorry good luck finding your seeds somewhere else."

I WOULD NEVER recommend this company to anyone. You're better off planting the money and wishing for a money tree, because this company does not deliver... literally. Worst customer service, and unprofessional. Run, don't walk... to any other seed company but this one. Shop at your own risk!!

As with many other reviewers, I received my seeds well over a month after I ordered/was charged. If it's going to take that long to ship, any reputable dealer would inform you of the delay. And frankly, with gardening being such a time sensitive activity it would seem even more prudent to have a timely shipment of all orders.

The price was very good, but unfortunately the germination rate on the seeds I received was a joke. Out of the 24 varieties I ordered, there have already been 5 with a germination rate of ZERO. Believe me, the cheap price of their seeds is definitely reflected in their quality.

Ordered seeds March 27. Money taken from my PayPal account. No confirmation from Heirloom Acres so a week later I called. Was told no confirmation sent if ordered through PayPal, but that my order had been received. April 21 opened a dispute via PayPal that order not received and asking them to cancel. No response. On 4/23 escalated the complaint. No response. 4/28 seeds received without explanation. Too late to start seedlings indoors now. Will NEVER order from this company again. STAY AWAY. I order online all the time. This is the ONLY company I have received such poor customer service from. Will also cancel my PayPal account as they have not been responsive to this complaint either. Also posting to PayPal so my gardening friends know to avoid Heirloom Acres.

I have never been so frustrated with a company before. They might need to change their name to Backordered Seeds. Seriously, half my order was back-ordered. I placed the order in December and am STILL waiting on a few packets of seeds and have no idea when or if my plants will arrive. Maybe they're having a hard year, but they'd do well to communicate better, maybe customers would be a bit more understanding.

Germination has been good or average on the seeds I have gotten and their prices are decent. But needless to say, I won't be bothering with this company again. Reliability and communication is important to me.

Made an order, my credit card was immediately charged before the order was shipped. When the order finally arrived, several items were checked as back ordered. No other communication has been possible since they will not respond to emails. THe back ordered items have yet to be shipped, two months later. If you don't mind a partial order for a full payment, this is the company for you. Don't let the bible verses fool you, they do not conduct business in a Christian like manner.

THIS COMPANY WILL TAKE YOUR MONEY AND FAIL TO DELIVER SEEDS, FAIL TO REFUND YOUR MONEY, AND FAIL TO ANSWER EMAILS OR TELEPHONE CALLS. I HAVE HAD TWO ORDERS INCOMPLETELY FILLED, A PROMISED CASH REFUND WHICH NEVER ARRIVED, AND I CANNOT REACH THE COMPANY BY EITHER PHONE OR BY NUMEROUS EMAILS TO GET MY ACCOUNT SORTED OUT - FOR WEEKS NOW. THEY SIMPLY IGNORE THEIR EMAILS AND DON'T ANSWER THE PHONE.

DESPITE THEIR CLAIMS TO A 'CHRISTIAN' BASIS FOR THEIR FAMILY BUSINESS, THEY ARE UNRELIABLE AND HAVE WELL DESERVED THE NUMEROUS COMPLAINTS MADE ABOUT THEM TO THE BBB, WHICH RATES THIS COMPANY AN 'F.' IF THEY ARE SO INCOMPETENT, CARELESS, AND SLOPPY ABOUT THEIR BUSINESS PRACTICES, YOU CAN ONLY WONDER WHAT KIND OF SEEDS THEY WILL ACTUALLY SEND YOU, IF THEY EVER DO. DISGRACEFUL - STAY AWAY. FIND AN HONEST, PROFESSIONAL SEED VENDOR ELSEWHERE.

I placed an internet order on 6-13-2010 expecting to recieve my seeds within a week.I called them after 10 days and was first told that my order had shipped then I was told it hadn't shipped yet but he assured me it would go out that afternoon.I called again on 7-6-2010 and was told that my order STILL hadn't shipped,and I immediately cancelled my order.Now it is too late to plant this crop so I lost this years crop thanks to them. I will "NEVER" order from them again and I will advise anyone considering them to think again or you might be in the same situation as I am. What a way to run a company!

I purchased some seeds on May 29th. I got a confirmation email about 3 days later. A week after that I didn't receive my seeds, so I emailed them. No response. A week later I emailed them, again, and no response. I called the other day(about a month after my purchase) and got a very rude gentleman on the phone.
He told me that I shouldn't have emailed them, because they just get too many emails to read! Seriously? They are a business and can't read emails?
Secondly, they checked to see where in transit my seeds may be AND THEY WEREN'T EVEN SENT!!!
I ONLY went to this company because Baker's Creek were out of pickling cucumbers that I had ordered weeks before(rabbits ate my originals).
I will NEVER do business with this company again! And would NEVER recommend them to anyone!

i ordered seeds from them with much trepidation, due to former problems with their shipping and communications. i ordered may 18, with a note that as i had lost my beans to a late frost, i needed the seeds ASAP. (they indicate that they wanted to know when you needed seeds by)
i emailed them on may 28 to ask where my order was, as i had paid them by paypal and i knew they had received their payment.
i received no reply at all from heirloom acres (i do realize it was over the holiday weekend so i waited a day or so after)
on june 3 i opened up a communication with paypal.
that apparently got heirloom acres attention.
they responded and shipped the next day

i will never again be so foolish as to do business with them. which is a shame as they have a good seed list.
since then i found everything i had ordered from them at other seed vendors and intend using these professionals in the future.
i can't be worried about a seed order, there is enough other things in life to deal with

Posted on April 26, 2010, updated May 3, 2010
Posted on April 19, 2010, updated April 26, 2010
I placed a fairly large order ($50) with this company on March 24. (Wednesday) I figured that since their website stated that "orders are fullfilled in 2 weeks", this would be plenty of time for me to get my starts ready for spring.

On March 30, (Tuesday) I sent them an e-mail requesting when my seeds would be shipped. No response.

On April 8th (Thursday of the next week) I sent them another e-mail inquiring about the status of my order. No response.

Note that during this time I was communicating with another company from who I order tomatoes. I placed that order the same day. They replied to my e-mail on the 30th, and I received my seeds on April 5th. Those seeds are now seedlings, and will be ready for mother's day planting.

I called numerous times during this period, but the phone just rings and rings with no answering machine and no response.

On the morning of April 10th (Saturday) I managed to get somebody by phone who told me the orders from the 24th were packed and would be sent on Monday (April 12) via either USPS or UPS. I complained that it had been 2 and a half weeks, and suggested they place an order hold on their website if they were not able to keep up with orders, or at the very least modify their site to state a 4 week fullfillment time. She said sorry and that I should have my seeds within a week.

On April 16th (Friday of the following week) I disputed the charges on PayPal and wrote them a note in the resolution center. There has been no response.

It is now April 19 (over a week after I've spoken to their rep) and there is still no sign of my seeds or onion sets. If they had gone out Monday as promised, they would be here by now. My window for planting is evaporating, and I am now in a make or break situation where I either need my seeds or I need to go buy what I can find from a local retailer to save my season for some of the items.

While I understand the limitations to a family run company, I feel the lack of response to repeat requests, failure to notify of shipping date, and lying to me about when my item would ship are all huge mistakes. I'm hoping my order arrives in 2 days (four weeks after I placed it). Otherwise I plan to place a escalate my PayPal dispute to a claim and use the money to try and salvage my season from what I can buy locally. This is the first and last time I buy from this company. The lack of response to customer care issues is their biggest fault. I could deal with a slow ship time if they had simply told me that back when I ordered or when I asked about it after I placed my order. That way I could have bought the items that needed starting, and I wouldn't be in a no-mans-land of waiting and wondering.

I would say do not buy from this company. They have a great selection and wonderful prices, but clearly they have serious problems with order fulfillment and customer care. I wish I had read the reviews before I wasted 4 weeks of prime planting time. If you are tempted by their selection and prices, at the very least use PayPal so that you can get your money back if they do not send your order in a reasonable period.

Ordered $94.53 worth of seed. Called the company after a week to see when I would get the seed because I made another order with Seeds of Change and received them 3-4 days after ordering. I was told that it would take another 2 weeks to get my order from Heirloom Acres Seeds. I said I can't wait that long and I need to cancel.
I still have not received a refund after numerous emails and a claim through paypal. Its a shame since the seed descriptions sounded good. I spent a lot of time picking out seed on their site and now I can't get a refund.

Posted on May 21, 2008, updated April 7, 2010
MIXED EXPERIENCES. Previous Orders (pre 2007) Were WONDERFUL Experiences. Current order in 2008 - slow & no responses to my enquiries!

Have ordered from Heirloom Acres in the past with GREAT experiences! Good Communications & a level of honesty that is rarely seen - they refunded the overage on the shipping charges applied by PayPal.
I was impressed & have returned to them one other tieme since with a 2nd great experience, even though I was late ordering they still got the seeds to me likity split & in plenty of time!

I placed my current & 3rd order back on May 2nd & paid for it via PayPal. Other then the PayPal Receipt for payment I have heard NOTHING about this order.
Now they indicated on their website that presently order processing was taking 14-days, so if you needed your order sooner, to please let them know when you needed it by & they would do their very best to accomidate. I indicated May 20th ---- more then 14-days later.
To date, nothing heard & nothing received. I have e-mailed twice to enquire about my order, at least confirm they were working on it, & just faxed them an enquiry indicating that on day 31 if I had not heard from them or received the order that I would dispute the charge with VISA & with PayPal.
HOPE TO HEAR FROM THEM SOON. Already figuring the seeds & costs will be wasted for this year unless they arrive within the next week!

Really hate to see such good quality & service oriented heirloom suppliers dropping the speed-of-service & good communications. Quality goes much much deeper then simply the product - - Quality Service & Customer Care is just as important as the product!
Heirloom Acres use to know & exhibit that in their business..... hopefully the past year has just been a fluke for them & they will soon be back on track!