Comments regarding Nature Hills Nursery
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Rating | Author | Content |
Negative | bearsweet (1 review) | On Jun 13, 2018, bearsweet Sanford, ME wrote: I guess it was my fault for not reading reviews first. My experience has been the same as others. My bare root bushes arrived, one was a stick and already dead. The other died within hours of being planted. When I called, I was told that she had spoken with me on 1 May! Only I had not called on this before! So I'd like to know how she spoke with me. I realize I will not get my money back on this, and I really don't want "replacement" bushes. These people are terrible. I doubt they will attempt to contact me and work out a satisfactory solution! It would be nice to get a refund so I can purchase the same plants from someone who cares. |
Negative | BirdmanOKC (1 review) | On Jun 5, 2018, BirdmanOKC Oklahoma City, OK wrote: I initially ordered a Pink Beauty Potentila and when I received it the plant was dead. I contacted Nature Hills Nursery and paid again for them to ship me a replacement. I received the replacement Pink Beauty Potentila on 05 Jun 2018 and when I opened the box I was shocked to see another dead plant. There where no leaves on the plant and the stems where brown and brittle. Now I am out the original cost for the Pink Beauty Potentila and the replacement cost. Be aware that this company will take your money and ship you dead plants. |
Negative | MarlasGarden (1 review) | On Mar 26, 2018, MarlasGarden Bluffton, SC wrote: Just received two boxwood in #5 containers at $100 a piece. Boy do I feel taken advantage of. Plants are tiny and when talking to Barry at customer service all he would say is they will grow. No help. No restitution. Gave me his bosses voice mail but with their attitude I will be surprised if I ever hear from them. |
Negative | MNewell (3 reviews) | On Jul 14, 2017, MNewell Cutler, OH (Zone 5a) wrote: Non viable stock, notified company upon receipt that tap root was damaged, and no auxiliary root structure. Was asked to be patient to allow tree to break dormancy, kept in touch with the company over 8 weeks, tree is officially a dead stick in the ground. The replacement policy is: I have to pay 50%of the replacement cost plus shipping to have the dead stock they sent replaced with non warranted new, probably dead stock. I will not spend another cent for anything from this company. This was a $60.00 plus shipping mistake for me and a HUGE mistake for them as I love to buy plants, but never again from them. |
Negative | Eric_D (1 review) | On Jul 14, 2017, Eric_D Salt Lake City, UT wrote: What an utter disappointment this shop is. We ordered a "bare root" American Sycamore with a fair bit of excitement. What arrived was such a sad specimen that we laughed and affectionately called it our "dead stick." It was about 5 feet tall and maybe 1/8" in diameter, bone dry with NO apparent living buds for limbs, and single spindle of "root" maybe four inches long protruding from the bottom. |
Negative | RosieinAshland (1 review) | On Jul 12, 2017, RosieinAshland Ashland, VA wrote: I had a similar experience. I ordered a redbud tree. It came as a bare root, but when I put it in the ground, the little bit of dirt that came with it fell off and there were only a few hairs. Still, I put it in the ground, watered it regularly and after a month nothing happened. After 2 months nothing happened. So I called, and it turns out when you agree to buy something from them, the "guarantee" that you agree to says that you can buy another item to replace the bad one that they sent for 1/2 price plus shipping. I did not do that. They are just a bad company. There were two other items they sent me recently that were much less expensive, and those failed also, but they were so cheap, I decided to let them go. The tree was expensive, and I wanted my money back. The company does not send viable plants. When they send a bare root item like this red bud, the roots need to be much more robust. It looks like they put a twig in a rooting medium, and as soon as a few hairs develop, they send them to customers. Not a good practice. I would like you to send this to them. Maybe they would change their practices. |
Negative | KnottyPine (1 review) | On Jun 20, 2017, KnottyPine Goldendale, WA wrote: Never order from this company! We ordered a Jane Magnolia tree and paid $49 plus shipping so almost $70 for this tree. It arrived as a bunch of twigs with what might be some buds. A month goes by, no change. We contact Nature Hills and was told it takes about 2 months. Another month, no change. I send pictures. The company says as a courtesy they will replace it with their 1-year warranty which requires me to pay pay HALF of the current price for the tree PLUS shipping which was over $20! Paying another $50 to replace the tree that arrived DEAD is not a warranty. |
Negative | kennethv (1 review) | On May 24, 2017, kennethv Ferrisburg, VT wrote: we are professional gardeners.We ordered over $2000. of trees from these con artists.After placing the order we read the reviews and immediately contacted them to cancel.The customer service head -Allyson-called to assure me that the reviews were not accurate.I trusted her so placed the order.We ordered trees from Omaha but the trees came from Alabama.Half died and the rest look on their last legs.Nature Hills is a scam company.Buy anywhere else but do not get fooled by these crooks. When contacted several times they never returned emails,phone calls etc.Maybe Allyson is not even a real person?DO NOT GET FOOLED. they sell inferior products at a high price.They die.No guarantee.No responsabilty or response. |
Negative | tstein (1 review) | On May 19, 2017, tstein Chicago, IL wrote: I will never do business with this company again! They are sneaky! I purchased a tree from them based upon their website description which somehow failed to mention that it is illegal to plant the tree in several states. A day or so after the purchase, I discovered that it would be illegal for me to plant the tree at my residence. I called the company to request a refund and to complain about the company's failure to disclose this critical information. The company agreed to issue a refund, but then turned around and charged a $10 cancellation fee which they never mentioned when they agreed to issue the refund. When I discovered the sneaky $10 fee, I called the company and complained. The "customer service" person refused to rescind the fee because 'the fee is described in a link which you could have clicked on when you made your order" and "we assume that agricultural restrictions are common knowledge." Yeah, right! Doesn't everybody click on all of the tiny links before placing an order? Doesn't everybody have top-of-mind knowledge of the agricultural restrictions in their state of residence? What a farce! Never, never, never again will I do business with these people. |
Negative | rborella (1 review) | On May 15, 2017, rborella Franklin, TN wrote: THE WORST COMPANY I HAVE EVER DEALT WITH, PERIOD. |
Negative | rnickols (1 review) | On May 12, 2017, rnickols Front Royal, VA wrote: Horrible Horribly experience. Just bought a new house and wanted to do some landscaping. |
Negative | bluewine7 (1 review) | On May 3, 2017, bluewine7 Roslyn Heights, NY wrote: This is s scam. Do not buy anything from them. |
Negative | mbcrumly (1 review) | On May 2, 2017, mbcrumly Birmingham, AL wrote: I do NOT recommend ordering from them and will not ever again. I thought I was lucky to find an adonis blue butterfly bush on their site. It was HIGHLY overpriced, but as they are not readily available, I was willing to pay it. The shrub was puny when it arrived and it did not survive the planting even though it was well cared for. I tried to take advantage of their replacement policy which is ONLY 50% off regular price to replace. And good for one year. Shame on me (as the customer service rep made me feel), for I called too early when there were none in stock and then again too late when they were again sold out. I asked if they could extend the replacement policy to fall when they would be back in stock and was met with a flat out, rude, NO. "You agreed to our policy, m'am"". - No I agreed to pay for a plant whIch I thought I would enjoy in my garden. TERRIBLE experience IN ALL RESPECTS. |
Negative | shellripple (1 review) | On Apr 11, 2017, shellripple Oakland, CA wrote: Buyer beware!! I regret ever ordering from Nature Hills Nursery and now I see my swindling experience is just like others' who've posted here. |
Negative | jgarch (1 review) | On Feb 13, 2017, jgarch Palm Springs, CA wrote: DO NOT BUY FROM NATURE HILLS!!!! |
Negative | jeevest (1 review) | On Nov 1, 2016, jeevest Columbia, MO wrote: awful company. bought 3 trees for $160, all dead upon arrival. they said, oh that's how they look dormant. interesting, that's also how they look DEAD! so when I called them months later to tell they in fact were still dead, they said oh they could only give 1/2 refund plus shipping. and i said, "what you want me to pay you $80 plus shipping so you can send me more dead trees?" |
Negative | byronwhitesides (1 review) | On Oct 24, 2016, byronwhitesides Layton, UT wrote: I ordered from Nature Hills Nursery on 4 September for a tree listed in-stock. After a while and not having received an order confirmation, I contacted them to find out where my order was. According to Jennifer, they sent me an e-mail to tell me that the item was not going to be shipped until November, 2 months after purchase. When I verified the e-mail address, they did not even send it to me, but somewhere they cited as Yaoo.com, not even Yahoo.com. Also, they charged me for the product, directly, rather than doing as most online purchases are done, charging when the item is in-stock and ready for shipment. |
Negative | kmzipfel3 (1 review) | On Sep 29, 2016, kmzipfel3 Defiance, OH wrote: placed a large order for myself like 325.00 Went ahead and paid for insurance just in case because I was scared I would lose my money, I called and sent them pictures of plants that didnt make it, they did send replacements but I had to pay for shipping but it was better than losing all of my money on dead plants.. I asked them about purchasing insurance on the replacement plants and they said it wasn't necessary. So I paid for shipping new plants and almost instantly they were completely dead. I call them and they say sorry, nothing we will do?!?! So.... in other words take your money for insurance and send you duds that wont make it at all then they get total profit. Wow, when you cant even stand behind your own product you probably shouldn't sell that product. I even called them and talked with a women before placing my initial order because I had seen a few negative comments and she somehow got me to trust their business and assured me they stand behind what they sell. |
Negative | heather1234 (1 review) | On Sep 27, 2016, heather1234 Bay Village, OH wrote: I spent $1,000 on trees and plants. The first potted 4-5 foot tree I ordered arrived half dead with 4 inch branches and half dead insect bitten leaves. After trying to contact them for days by phone and email I finally got through. When I went to cancel my other tree they refused to allow me because it was already tagged for shipment. I then requested that they cancel all of the rest of my orders that had not been fulfilled yet due to the poor customer service and products. They refused. My credit card company is in the process of investigating the business. I may just contact my attorney general if that does not work as another customer has done. Wish I read online reviews before ordering! |
Negative | seriously (1 review) | On Jul 16, 2016, seriously Andalusia, AL wrote: I ordered White Fringe Trees as well as Paw Paw trees as well a some blueberry plants.When the trees arrived they looked dead,so I called the company, they requested pictures. I sent them pictures, and I was told the plants were dormant, just plant them and they will grow. The major problem was the root system on the PAW PAW TREES WERE, THERE WEREN'T ANY! The only way I got any refund was I contacted my credit card company, BBB, a well as the Attorney General. I tried to let the White Fringe Trees do their thing since they were suppose to be dormant. They never put on any leaves. The blueberries came as ordered and were dried out but after soaking in water they seemed ok. I purchased the warranty but I think it was a joke. they ask for pictures, I sent pictures, they say they never received them, however I had an electronic trail. I will never do business with them after i spent over 500.00 and they did not appreciate my business, however they did respect the Attorney General, BUYER BE WARE |
Negative | ksdrechsel (1 review) | On May 25, 2016, ksdrechsel Seattle, WA wrote: I purchased a Chinese Wisteria Tree from Nature Hills on 3/16/2016. When the tree arrived on 3/25/2016, it looked dead. I immediately contacted Nature Hills and they said that the tree was dormant and to plant the tree and give it some time. I planted the tree immediately according to their direction and instruction. A week later I contacted Nature Hills again because the tree still did not have leaves and showed no signs of life. I did this every week for two months. I even sent them pictures of the tree, at their request, proving that the tree was dead. Nature Hills kept telling me to give it more time. |
Negative | dlbiege (1 review) | On Apr 22, 2016, dlbiege Taylors, SC wrote: Ordered Quaking Aspen received Bigtooth Aspen they are a useless Co. So many people complain except on the Co.facebook. Shop there and you will be sorry |
Negative | salviagirl (3 reviews) | On Apr 12, 2016, salviagirl Emerald Lake Hills, CA wrote: In June of 2015, I ordered six willow hybrid trees and paid close to $300 including shipping of $58+. They arrived with no leaves, just bare sticks. I assumed they were dormant so we planted them, no easy task. After a few months, still no signs of life and the scratch test proved they were indeed dead. |
Negative | danwapc (1 review) | On Feb 26, 2016, danwapc Mission Hills, CA wrote: Ordered 4 Fruit tree's from NatureHills |
Negative | Singingdove (1 review) | On Nov 30, 2015, Singingdove Golden, CO wrote: Boy, I wish I had read the reviews on here before ordering from this company. I'm making it a point to put a review of this company wherever I can so people get the word out. |
Negative | flborngirl (1 review) | On Nov 21, 2015, flborngirl Clearwater, FL wrote: Very sad and disappointed. Ordered a 5-6 ft okame cherry blossoming tree to honor the memory of my mom and my bonus mom (dad's wife) losing both to cancer this summer. Was excited it arrived just before thanksgiving to plant it with my father in 4 days. Did research to make sure the honor tree was capable of surviving in FL. Well, arrived today.It may survive if I can nurse the poor dehydrated decrepit 5ft $78 stick back to health. Definitely should have read reviews of this nursery first being such an important and emotional purchase for me. I'm not going to bother calling after reading the reviews now, frustrated enough at the condition of my order. I'm embarrassed for them to send something with no care of packaging for the living items they are shipping. Buyer Be Ware. Hopefully others will not support this type of company or they will try to learn from all of the negative reviews they are receiving and from retaining peoples money for their poor products. |
Negative | shawgardener (2 reviews) | On Nov 10, 2015, shawgardener Springfield, IL wrote: I want to get this company out of my mind--but before I do, I want to tell other gardeners what kind of plant and service to expect. My banana tree arrived but you'd have to do a DNA test to figure out what it was other than a pile of mush. The olive tree was small but at least obviously an olive. When I transplanted it, it looked like it had just been rooted. There were maybe 3 tiny roots to the whole rootball. I called the company, expecting actual customer service rather than constant evasion. Lesson learned! I can't believe they bother stating they have a guarantee. On what planet? |
Negative | nylarry (2 reviews) | On Oct 30, 2015, nylarry New York City, NY wrote: The plants arrived in poor condition, dried out and miserable looking. The company was unresponsive, gave up after an hour of trying. |
Negative | ColoradoLeo (3 reviews) | On Oct 22, 2015, ColoradoLeo Longmont, CO wrote: Posted on August 28, 2015, updated October 22, 2015 On August 28th, 2015, ColoradoLeo added the following: I was able to refuse shipment this morning when it arrived. Although the C/S lady assured me they'd return my VM within 24 hours, I have not heard from any of their 'managers'. On October 22nd, 2015, ColoradoLeo added the following: I waited for a week or so before emailing. No VM arrived as promised. I asked for a refund. It took some weeks for a reply - saying they would grant one with a 'restocking fee' taken from it. In mid-September, I received only $18 out of a $135 order. Further emailing garnered a confirmation that I received $18 refund - the $66 refund credit also used to purchase the tree had not been calculated in. I have emailed them for correction of this problem. |
Negative | kndlpwendl (4 reviews) | On Oct 1, 2015, kndlpwendl Bellewood, KY wrote: I've ordered numerous products over the years and realize stuff happens when you are dealing live plants. But I recently went through my files and realized this company has a higher fail rate (plants/trees dying within the 1st year) than any of the others I have used. To top it off, I just cancelled an order I placed a week ago (It has not been shipped) and found out they charge a 10% or $10 cancellation fee, whichever is higher! She proceeded to tell me that it was in their terms and conditions (it is) and every time an order is placed, you have to agree to them. I have never had a cancellation fee for an order that has not been shipped, and will not be using Nature Hills again. Too many others are reputable and understand why they are in business. This company doesn't. |
Negative | Tslink (1 review) | On Aug 27, 2015, Tslink Franklin, IN wrote: As with all the others here. I ordered the following from Nature Hills: |
Negative | JoeStrange (1 review) | On Aug 21, 2015, JoeStrange Abilene, TX wrote: They took my money, sent me nothing and gave me the same line of bull I've seen in other reviews. I am in contact with a friend in Abilene who had the same experience and who contacted the Texas Attorney General's office. Apparently, failure to expedite an order according to their stated shipping times is not a crime, but a pattern of falsehoods in customer service can be regarded as criminal activity. I have forwarded my correspondence to my friend's lawyer and if the items have not been *already* processed as stated, then he will have two confirmed instances of fraud and ask the Attorney General's office to proceed with an investigation. |
Negative | luckione8 (1 review) | On Aug 18, 2015, luckione8 Jamaica Plain, MA wrote: What a horrendous experience with Nature Hills Nursery -- POOR QUALITY TREES, EXPENSIVE PRICE and NO RETURN/REFUND. What an awful business that they wouldn't stand by their products for customer returns. I had made my order for 5 plants and all 5 have been in low quality. Trees that are like small twigs with limping branches and browning leaves. |
Negative | gardenkarma (9 reviews) | On Jul 3, 2015, gardenkarma Allston, MA wrote: Ordered from here to see what all the fuss was about. Even though my tree was available early fall last year, it didn't actually deliver until late spring this year (I had forgotten I even ordered it). When it finally arrived, with no notification it had ever shipped, it was like an unexpected gift to myself that cost more than any self-respecting gardener would admit to paying for a fruit tree. The tree was in good shape when it finally arrived, but it's not like this fulfilment company had any hand in actually growing it. Nothing special. You can find everything here more reliably at quite literally any other mail-order gardening company for far more reasonable prices. Got to hand it to Nature Hills, though; people (myself included) still manage to buy their product for some reason. |
Negative | cpmelcher (1 review) | On Jun 29, 2015, cpmelcher Oak Park, IL wrote: Terrible experience. NEVER USE NATURE HILLS EVER. YOU WILL BE RIPPED OFF. They say then send plants in 3 gal containers, they do but they are first year plants with no size. I spent 2x as much for 1/3 the plants. I went to the local nursery and spent half as much and got plants 3 times as large with a guarantee and no shipping. NEVER USE THESE PEOPLE. RIP OFF ARTISTS. |
Negative | cwadhams48 (1 review) | On Jun 23, 2015, cwadhams48 Ann Arbor, MI wrote: I ordered 2 Beauty Of Moscow lilac bushes from this company in April, 2015. They arrived in May. As soon as they bloomed, one of the shrubs was not the correct one color. I called the company and informed them of this. They wanted pictures. I sent them the same day, including the tags on the plants.Today, I spoke with them on the phone (888-864-7663), in case anyone else tries to find an actual person to talk to. They were supposed to call me back two weeks ago as per a woman named Pat, who, at that time, had re-sent the pictures to a manager, and was waiting for their decision. She never called back. Today, I got the same discussion. She was sending the pictures again...waiting for a manager...will call me back in an hour. I told her I did not want another plant, but a refund. After reading all these reviews, this seems to be their pattern in (terrible) Customer Service. However this is resolved, if ever, I will not use them again. I also made them aware of all the negative reviews on this site while I was talking to her. |
Negative | jlynnpearl (1 review) | On Jun 2, 2015, jlynnpearl Arlington, TX wrote: I ordered one Japanese Cherry blossom tree in pink, two plumes and two butterfly plants. |
Negative | swimslowly (2 reviews) | On May 26, 2015, swimslowly Polo, IL wrote: Posted on May 26, 2015, updated May 26, 2015 On May 26th, 2015, swimslowly added the following: Nature Hills fought the chargeback with my credit card company requesting I provide a letter from an expert which would officially declare the trees sent by Nature Hills dead. So I'm supposed to pay someone at a nursery to write a letter over a $125 transaction when the trees that were mailed are clearly dead? After several days of arguing with my credit card company they instructed me to send the trees back to Nature Hills - which I did. Despite sending the trees back to the company I never received a refund and ended up just losing the $125. What a waste of time and energy. I filed a complaint with the Federal Trade Commission as I feel this company is intentionally defrauding consumers, by selling "live" trees and then sending them dead sticks hoping they can not successfully complete a chargeback against them. Again, DO NOT buy from this company. On May 26th, 2015, swimslowly added the following: Nature Hills fought the chargeback with my credit card company requesting I provide a letter from an expert which would officially declare the trees sent by Nature Hills dead. So I'm supposed to pay someone at a nursery to write a letter over a $125 transaction when the trees that were mailed are clearly dead? After several days of arguing with my credit card company they instructed me to send the trees back to Nature Hills - which I did. Despite sending the trees back to the company I never received a refund and ended up just losing the $125. What a waste of time and energy. I filed a complaint with the Federal Trade Commission as I feel this company is intentionally defrauding consumers, by selling "live" trees and then sending them dead sticks hoping they can not successfully complete a chargeback against them. Again, DO NOT buy from this company. |
Negative | marshallb (1 review) | On May 23, 2015, marshallb Saint Louis, MO wrote: Posted on April 19, 2015, updated May 23, 2015 On May 23rd, 2015, marshallb added the following: My plants finally arrived a few weeks ago. i I had read all the negative comments, I made sure to have my planting area ready and plenty of very good potting soil to baby the bare roots. I met the delivery at the door, immediately opened the box and immediately planted the plants. The elderberry looked good, plenty of roots and some green sprouts. It's growing fine. The two maple trees, both "select" and costing $50 each, looked bad. Very little in the way of roots, no leaves showing, no buds looking healthy. I planted them anyway and one has leafed out some, but the top foot of the plant has no viable buds or leaves. The other maple was dead on arrival and has had no growth, no leaves, no buds swelling, nothing. I did the "scratch test" and it was dead when it got here. Based on all I read here, there's no point trying to get any money back and I don't want to waste my time with a second tree. I am like a lot of the other commenters - I've bought mail order plants and trees since the late 1960's and have never had such a negative experience. I order a lot of everything on line and have also not had a company charge my credit card MONTHS before shipping the merchandise - in fact, only one other time has any company charged me before shipping. Don't order from this company. I don't know if they are intentionally scamming people or if they are just totally incompetent, but they are a complete waste of time and money. |