Comments regarding Nature Hills Nursery
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Comments:
Rating | Author | Content |
Positive | SML2 (1 review) | On Jun 20, 2020, SML2 Nottingham, MD wrote: I've ordered Sweetspire, Coral Bells, and Butterfly Bush from Nature Hills. All have arrived in 1-3 gallon containers and very healthy. All are now thriving in my garden. They are a go-to site for me if they have the species I'm looking for. |
Positive | tylerla555 (1 review) | On Sep 18, 2019, tylerla555 Dubuque, IA wrote: My experience with Spring Hill was far different than many of the others I have read here. In the past year, I have ordered two separate trees from the Iseli Jack Frost Series of Hybrid Japanese Maples (Ice Dragon and North Wind). The Ice Dragon was Planted in April, and the North Wind last week (September). The Ice Dragon was little more than a whip, though it was the better part of 3.5 feet tall. The North Wind was also slightly taller than expected, though it had not filled out the gallon container it was. In fact, the soil was quite loose. |
Positive | calebstroh (6 reviews) | On May 5, 2019, calebstroh Kaysville, UT wrote: I ordered two (2) Scarlet Fire Dogwood from Nature Hills in February, online. I would have preferred that the plants get to my location in late March, even though its a bit early, as I like to get them in ground while fully dormant. I guess I'm just impatient. Regardless, they shipped them at what they felt the appropriate time (Mid April) and they were still mostly dormant, so no problems here. |
Positive | Karina55 (1 review) | On May 8, 2018, Karina55 West Chester, PA wrote: I have purchased from Nature's Hill in the distant past and recently moved. I decided to read the reviews here because I wanted to purchase a couple of shrubs. I noticed many negative reviews which did not seem to describe the experience I remembered from before. So I decided to go with my personal memory of Nature's Hill and am very glad I did. |
Positive | swdolat (2 reviews) | On Apr 15, 2018, swdolat Natick, MA wrote: I ordered 5 hydrangeas and 4 weigela's on a Sunday. They arrived on Wednesday in beautiful condition. Even had a bloom on one or two weigelas. Very happy with my experience thus far. |
Positive | AxelDC (1 review) | On Feb 23, 2016, AxelDC Hyattsville, MD wrote: I've placed two Nature Hills orders and have been pleased with both sets of plants. |
Positive | BlackEarthSquid (2 reviews) | On Apr 4, 2015, BlackEarthSquid Black Earth, WI wrote: I can say they have super helpful customer service. I can't say anything about the quality of the plants so far, but I will post back when I know. I ordered 2 lilacs, a pear tree, and a magnolia so there should be an array of items to evaluate. |
Positive | teddyw (1 review) | On Jul 12, 2014, teddyw Berthoud, CO wrote: It appears to me that maybe only disgruntled people post reviews. I have had nothing but good experience with Nature Hills Nursery. After reading all the negative reviews on line, I was a bit afraid to try them, but I have now placed 4 orders with Nature Hills and every one has been very satisfactory. The only problem I had was with an order of a Japanese Maple that didn't ship, and when I called them they told me it was because they didn't have a satisfactory one to ship. They credited my account for that. I ordered a gingko tree and they didn't have one as tall as I had ordered but were willing to ship a shorter one and give me a $10 credit. I was happy with this solution. I received a number of bare root plants/trees and every one has grown. I wonder if the people talking about receiving "sticks" just don't know how to handle a bare root plant. All in all, I have been very satisfied with Nature Hills Nursery and will order from them again next spring On Jul 12, 2014, Nature Hills Nursery responded with: "On Jul 22, 2014 7:10 AM, Nature Hills Nursery responded with: Thank you so much for taking the time to write. We understand your time is valuable which makes this all the more appreciated. |
Positive | gmessing (1 review) | On May 27, 2014, gmessing Greenwood, IN wrote: For me, Nature Hills has been a good source for less popular varieties of trees and shrubs that I could not find locally. On May 27, 2014, Nature Hills Nursery responded with: "On Jun 6, 2014 12:55 AM, Nature Hills Nursery responded with: Thank you so very much for taking the time to write! |
Positive | GoergiaKatt (1 review) | On May 4, 2014, GoergiaKatt Savannah, GA wrote: I just received my second order from Nature Hills, my first was last year. |
Positive | tabithabethi (1 review) | On Nov 1, 2013, tabithabethi LONEDELL, MO wrote: The customer service rep named "Christian H" was phenomenal. She noticed a second order placed by me, gave me a call, and re-did the order so it contained both items which saved me shipping costs. |
Positive | Daylilydeb (1 review) | On Oct 28, 2013, Daylilydeb Huntersville, NC wrote: I had a very good experience with this company. They have provided me with great customer assistance in choosing plants that are compatible with the area I live. |
Positive | 1Zman1 (1 review) | On Oct 10, 2013, 1Zman1 Westerville, OH wrote: I purchased a total of 4 trees, 3 were fine and 1 never leafed out. While the official warranted position of the company was a 50% plus shipping guarantee, I contacted Christian and asked for consideration due to the fact that I felt the product was dead on arrival, he got approval to send a replacement and suggested a method of checking the specimen for vitality in the first 48 hours to make the process easier in the future. Based on the outcome and Christian's effort to make it right, I will buy from them again. On Oct 10, 2013, Nature Hills Nursery responded with: "On Oct 10, 2013 10:54 AM, Nature Hills Nursery responded with: Thank you so much for taking the time to post a review. We truly hope that we can help you in future with your landscaping needs." |
Positive | melanie1515 (1 review) | On Sep 25, 2013, melanie1515 Lexington, KY wrote: I ordered two Royal Empress tress from Nature Hills Nursery. The confirmation email I received stated the tress would be shipped the first week of October and I received them on September 24th. I'm not complaining...the only issue with that was I wasn't ready for them yet (didn't have holes dug or the protective wire to go around them to keep my dogs away from them). |
Positive | selawless (1 review) | On Jun 4, 2013, selawless West Pasco, WA wrote: Posted on June 4, 2013, updated June 4, 2013 On June 4th, 2013, selawless changed the rating from neutral to positive and added the following: |
Positive | Bec_No_Va (39 reviews) | On Jun 1, 2013, Bec_No_Va Sequim, WA (Zone 8a) wrote: Posted on May 21, 2009, updated June 1, 2013 On June 1st, 2013, Bec_No_Va added the following: I have now ordered from NH several times and have ALWAYS been happy with product and delivery! Received 3 shrubs within 2 weeks of ordering, well packaged and the plants are very healthy! Delivery company was another story tho on the last order, box clearly states plants and arrows pointing UP - but, they had obviously used the box for basketball On Jun 1, 2013, Nature Hills Nursery responded with: "On Jun 2, 2013 6:08 PM, Nature Hills Nursery responded with: Thank you so much for taking the time to let us know, it's great to hear from our long time customers! |
Positive | BrianMacker (2 reviews) | On Apr 23, 2013, BrianMacker Upton, MA wrote: Posted on October 15, 2012, updated April 23, 2013 On October 15th, 2012, BrianMacker changed the rating from negative to neutral and added the following: I have been told I will receive a replacement tree in the spring. I am changing my rating to neutral and will reevaluate in the spring. On April 23rd, 2013, BrianMacker changed the rating from neutral to positive and added the following: I received my replacement tree Apr 23, 2013 and it looks healthy so I have planted it the same day. I am changing my review to positive because all the other trees survived, are doing as good as more expensive pluot trees (and are as large), and I got the replacement. The only minor problem I have is one of the cherry trees has a section of bark that died near the graft, but it is still alive and I think it will heal. On Apr 23, 2013, Nature Hills Nursery responded with: "On Oct 12, 2012 2:19 PM, Nature Hills Nursery responded with: Mr. Macker, On Oct 15, 2012 7:23 AM, Nature Hills Nursery added: Unfortunately, there was some miscommunications between our customer service representatives, and this situation was not handled with the care that we at Nature Hills strive for. Hopefully Mr. Macker will except our apology. We have reached out to the customer to resolve the situation. We hope he feels that the solution is satisfactory. |
Positive | benjamin1966 (1 review) | On Apr 19, 2013, benjamin1966 Vaughn, NM wrote: my trees arrived in great condition , I thank nature hills for carig for these trees and for sending out the best to their customers , packaged very well and sent at the right time for them to survive . now it is up to me to continue to water and care for them . A tree cannot be planted and forgotten , plant it with love and take care of it water etc . and it will grow . now it is up to me to take care of them and enjoy them everyday . |
Positive | Monikag7781 (1 review) | On Mar 26, 2013, Monikag7781 Lebanon, CT wrote: Posted on March 25, 2013, updated March 26, 2013 On March 26th, 2013, Monikag7781 changed the rating from negative to positive and added the following: Finally got through. I was using my cell phone and for some reason i couldn't connect using it. Sabrina from customer service called me and told me that due to the zone I live in, they were waiting to ship my pots. She was very nice and helpful. |
Positive | Dmcguire (1 review) | On Jan 10, 2013, Dmcguire Haymarket, VA wrote: I ordered a Pink Lemon Citrus Tree for a Christmas present online and recieved the order confirmation right away. I contacted the company after 2 weeks because the product had not arrived. Sabrina explained they ship out on Tuesdays and the past two weeks they were snowed in. She said I would receive notification once the product shipped and apologized for the delay. I received my tree and it's just lovely. Perfectly shaped and in great condition. It's the perfect Christmas present that lasts for years so thank you all for such a quality plant, Debi |
Positive | Jeff48170 (1 review) | On Nov 17, 2012, Jeff48170 Plymouth, MI wrote: I am surprised to see so many negatives on here about this company - had I looked at this before I ordered, I may have passed. |
Positive | AnneKern (2 reviews) | On Jul 8, 2012, AnneKern Edmond, OK wrote: I ordered a Mandarin-Owari Satsuma Dwarf Orange tree from Nature Hills recently. I was astonished and delighted to receive the beautiful specimen that they sent. It was lush, full, and exactly what I wanted. Out of all the online plant orders I have made in the past few years, this one is the most desirable. After a week, it looks healthy and happy. I will definitely order from them again. |
Positive | rich_webb (1 review) | On Jun 26, 2012, rich_webb Altoona, IA wrote: After reading all the negative reviews I was very concerned about what I might find. Although the 4 honeysuckle bushes I received looked very sad when I opened the package, I got them started soaking and planted as soon as I got the locates done, a couple of days later. It's been less than a week and I already have strong new growth on all 4 bushes. Having been gardening and planting for most of 40 years, maybe I have an advantage when using bare plantings, but I am very happy with Nature Hills. |
Positive | bayna (2 reviews) | On Jun 2, 2012, bayna Beaver Dam, WI wrote: For the past 5 or 6 years, I have placed between 1-3 orders per year with Nature Hills. They are my 'go-to' site for shrubs, because they are one of the few places online to get BIG shrubs, and I LOVE shrubs, and I do not like to wait for 7 years or so for a tiny shrub to mature. I was quite dismayed to see these negative reviews when all of my experiences with Nature Hills have been great, including the order I received today. I got my Acer ginnala 'Flame,' 'Sem' sorbaria, and a gold physocarpus which were all as big or bigger than stated. Now, I suppose to many, these would appear to be dead sticks...when in fact, they are not! |
Positive | LeighannT (1 review) | On May 26, 2012, LeighannT Ashland, KY wrote: I purchased a Lavender Twist Redbud tree last spring. It arrived and was nothing but a tall stick. I planted it and it bloomed and then got foliage. Very healthy until I got too close to it with the lawn mower and broke it off at the ground. I purchased a second one and, when it arrived, the box was damaged and the tree was broken in half. I contacted them and they immediately sent me a replacement and told me to keep the broken one. |
Positive | nea2012 (1 review) | On Apr 24, 2012, nea2012 Medford, MA wrote: Posted on April 24, 2012, updated April 24, 2012 On April 24th, 2012, nea2012 changed the rating from negative to positive and added the following: I've changed my review to positive. After exchanging some emails, Bill, the manager I have been contacting to, informed me that I will get a 100% refund. This decision, in my case, makes sense. However I still recommend to read the terms& conditions before placing the order. I take my angry comment back. Thank you Bill. On Apr 24, 2012, Nature Hills Nursery responded with: "On Apr 24, 2012 10:28 AM, Nature Hills Nursery responded with: Dear nea2012, |
Positive | Skarz (1 review) | On Jul 14, 2011, Skarz NUNNELLY, TN wrote: Ordered 4 Hazelnut trees in #2 containers -- trees came well packaged but one of the trees was damaged. Called customer service and was treated very professionally and received more than I expected. Will use them for all my plants in the future. Will reccomend them strongly. |
Positive | beckashoe (4 reviews) | On Jul 5, 2011, beckashoe Cumming, IA wrote: I ordered 250 Honeyo Strawberry plants from these folks the week before last and they came in last Thursday. They were planted in raised beds with shade cloth in this extremely hot weather. I think I have 100% taking. Maybe two per bundle of 25 were a little puny compared to the others and a few had about half of their roots sliced off about 1 1/2" from the crown. Some were still almost dormant upon arrival. They all looked tough, even the puny ones. I had Bill as a customer representative and he was fantastic about all my questions and quite resourceful. As these plants were on sale with free shipping and I had some low expectations, sure glad I took a chance. They look great! |
Positive | jim1961 (6 reviews) | On Jun 7, 2011, jim1961 Tyrone, PA wrote: Posted on May 21, 2010, updated June 7, 2011 On June 7th, 2011, jim1961 added the following: Ordered a live plant of a Lo and behold butterfly bush! Arrived just fine! Planted it and it's growing really good... I've ordered live plants a few times from these guys with no trouble and received excellent plants! |
Positive | paulcomino (1 review) | On May 23, 2011, paulcomino Weed, NM wrote: I live in the Mountains of NM classified as zone 6. At 7300 ft elevation we have a fickle growing season. |
Positive | 7kris16tow (1 review) | On May 16, 2011, 7kris16tow Irwin, PA wrote: Thank you for such a great tree. I received my 6 ft. Crimson King Maple tree today and it looks absolutely great. The roots were packed nicely, and there are buds all over it. It is much taller than I anticipated too, after planting it I measured it at 6'4". I am very pleased with my purchase from you. I am so excited to watch it grow now. |
Positive | nutsfornuts (1 review) | On May 13, 2011, nutsfornuts Alplaus, NY (Zone 6b) wrote: This is where I should have ordered from all along! Thanks guys!!! |
Positive | drorchid (1 review) | On May 12, 2011, drorchid Minneapolis, MN wrote: I received my Hosta's yesterday from Nature Hills Nursery, and was very pleased with them, so Thank You so much for sending the wonderful plants! The plants are nice large plants and the packaging was excellent. I had also ordered 2 hosta's from a different company and they did not compare to the ones that I had ordered from Nature Hills. I will definitely order from them again |
Positive | combratho (1 review) | On May 7, 2011, combratho Eugene, OR wrote: I ordered a Rugosa Rose. It was advertised as 18" tall.. I received a beautiful multi-branched robust plant 4 feet tall and very well packaged. I would definitely order from Nature Hills again. |
Positive | anakinson (4 reviews) | On Apr 22, 2011, anakinson Eau Claire, WI wrote: Three years ago I ordered from Nature Hills. I just discovered this forum and decided to praise them for their service and quality. I botched my order when I placed it and they were very polite in changing it for me. Everything (small and large fruits) arrived in decent packaging and good condition. Their prices are kind of steep, but their quality is exceptional. Apples fruited last year and everything else is looking to fruit this year if their vigor is any indication, despite the crappy spring we've had. So I'll say that the folks at Nature Hills take some pride, as well they should. The next time I want a special specimen or two, I'll be ordering from them. |
Positive | kimihexe (1 review) | On Apr 22, 2011, kimihexe Chantilly, VA wrote: Ordered Salvia 'Black and Blue.' Plants arrived in good condition and when Nature Hills said they would. |
Positive | magicj423 (1 review) | On Apr 19, 2011, magicj423 East Petersburg, PA wrote: I received my Weigela "Fine Wine" today. The plant arrived in excellent condition. It couldn't have been better if I'd have picked it up at a local nursery! Thank you, Nature Hills, for your outstanding service and products! I would recommend you to anyone! |
Positive | irsetter (1 review) | On Apr 13, 2011, irsetter Defuniak Springs, FL wrote: I ordered a 6 foot Weeping Cherry. Inspection upon arrival revealed the tree was broken in half. This was no fault of Nature Hills. The tree was securely packaged, but the shipping company allowed the container to be bent in half. I contacted Nature Hills, and Bryan answered my email. He made sure another tree was sent out promptly. Imagine my surprise when I opened the new tree to find a larger tree enclosed to prevent breakage AND the tree has blossoms. This is my first time ordering from Nature Hills, and I am impressed. I would highly recommend this company to anyone wanting to order plants and trees! The most amzing thing is that I put the two halves of the first tree together with wound dressing and repair tape, and the tree is doing great. Thanks Nature Hills and Bryan! |
Positive | bookslover (1 review) | On Apr 5, 2011, bookslover Newark, CA wrote: I purchased a 5-7 foot tree from Nature Hills. When it arrived it was only 4 feet tall. I called customer service and they immediately mailed me the correct sized tree. They also told me to keep the small one and plant it. Trees are expensive. The new tree was reasonably priced and now I have planted two for the price of one! My trees are already budding. No complaints about this company. Great customer service. I will definitely use them again. |