Comments regarding Nature Hills Nursery

I ordered a cherry tree. A month later when it had not arrived I called to cancel. They informed me there was a ten dollar fee. The did absolutely nothing and stole ten dollars!


Do not buy from these crooks!

Posted on June 11, 2018, updated October 16, 2018
Company owned ? but yet ship out of Florida ?
I ordered a sourwood back in May , dern thing came dry root , wrapped in pine needles !! Any one cud have looked at the tree and realized it was DEAD , All branches were brown , I scrapped off bark on trunk, brown , roots were even dead .........
I sent 2 e mails to Nature Hills , wanted me to send pict of dead bark which I did , never heard back from them , requesting money back .

Not hearing from them , I called today , requesting money back and would not ever order from them again .
I was told " as a courtesy they would ship another one in the fall due to hot weather and WOULD NOT GIVE ME A REFUND . I told em done ordering from this place and would never again order from them . For 57 dollars , All I got was ONE DEAD TREE , poorly wrapped which came out of Florida , NOT NE.

Their Sales are FINAL poor PR. I am Final with them as well
...............te

Blue Chinese Wisteria Tree

First of all after having bought this tree from Nature Hills Nursery on 2/5/17 for $69.95 including shipping. On April 24, 2018 the plant finally bloomed a pink color -- not BLUE. Not to mention that the plant is a vine and NOT A TREE.

I sent an email to voice my displeasure of the color and Nature Hill's excuse was that they propagated this 'Tree' from a seed so therefore could not guarantee the color. DURR, that is why fruit trees have to be grafted to guarantee that the fruit is the way you want it. So I wrote back to ask why was this plant not vegetatively propagated that way bloom color is guaranteed?
I'm not waiting for a response since their MO is deny deny deny.

In short there is no such thing as a wisteria tree and no such thing as a Blue Wisteria. Sham company, eventually someone will launch a class action lawsuit to sue them.

I would give Nature Hills 120% for total aggravation. I ordered a redbud tree along with two other trees that arrived small and bareroot. The redbud arrived dead. I had to send proof that it was dead by photos of a scratch test that had to be approved by the nursery manager. I was then told a replacement would be shipped. Two weeks later a viburnum seedling showed up as a replacement not another redbud. I called and was told they have redbuds in stock but everyone was off for the July 4th week and that the nursery manager needs to give the ok to approve sending another redbud out. I followed up the beginning of the following week and was told that now there were no more redbuds. That I would get an in store credit. I WANT A REFUND. It has been almost a month since the first dead tree arrived. I will dispute the charge with my credit card company and we won't be ordering from them again EVER.

I guess it was my fault for not reading reviews first. My experience has been the same as others. My bare root bushes arrived, one was a stick and already dead. The other died within hours of being planted. When I called, I was told that she had spoken with me on 1 May! Only I had not called on this before! So I'd like to know how she spoke with me. I realize I will not get my money back on this, and I really don't want "replacement" bushes. These people are terrible. I doubt they will attempt to contact me and work out a satisfactory solution! It would be nice to get a refund so I can purchase the same plants from someone who cares.

I initially ordered a Pink Beauty Potentila and when I received it the plant was dead. I contacted Nature Hills Nursery and paid again for them to ship me a replacement. I received the replacement Pink Beauty Potentila on 05 Jun 2018 and when I opened the box I was shocked to see another dead plant. There where no leaves on the plant and the stems where brown and brittle. Now I am out the original cost for the Pink Beauty Potentila and the replacement cost. Be aware that this company will take your money and ship you dead plants.

I have purchased from Nature's Hill in the distant past and recently moved. I decided to read the reviews here because I wanted to purchase a couple of shrubs. I noticed many negative reviews which did not seem to describe the experience I remembered from before. So I decided to go with my personal memory of Nature's Hill and am very glad I did.

I have purchased three potted winterberry shrubs, 2 female and a male for pollination. They arrived when they supposed to , excellently packed and undamaged. I planted them in large pots according to the directions to the tee. I cut off an inch at the bottom of the root ball to stimulate new growth, I soaked the potted roots as per instructions. I did not pile soil over the base of the shrub.

They are beautiful, growing vigorously, and I am as pleased as punch about them. I will a picture if possible. Nope. Won't let me paste or attaché a pic. 😟

I ordered 5 hydrangeas and 4 weigela's on a Sunday. They arrived on Wednesday in beautiful condition. Even had a bloom on one or two weigelas. Very happy with my experience thus far.

Just received two boxwood in #5 containers at $100 a piece. Boy do I feel taken advantage of. Plants are tiny and when talking to Barry at customer service all he would say is they will grow. No help. No restitution. Gave me his bosses voice mail but with their attitude I will be surprised if I ever hear from them.

As they say, fool me once it's on me, but they won't fool me twice. Run away from these guys.

Non viable stock, notified company upon receipt that tap root was damaged, and no auxiliary root structure. Was asked to be patient to allow tree to break dormancy, kept in touch with the company over 8 weeks, tree is officially a dead stick in the ground. The replacement policy is: I have to pay 50%of the replacement cost plus shipping to have the dead stock they sent replaced with non warranted new, probably dead stock. I will not spend another cent for anything from this company. This was a $60.00 plus shipping mistake for me and a HUGE mistake for them as I love to buy plants, but never again from them.

What an utter disappointment this shop is. We ordered a "bare root" American Sycamore with a fair bit of excitement. What arrived was such a sad specimen that we laughed and affectionately called it our "dead stick." It was about 5 feet tall and maybe 1/8" in diameter, bone dry with NO apparent living buds for limbs, and single spindle of "root" maybe four inches long protruding from the bottom.

But, I trusted them and followed their directions to a tee, planted, fed, and watered faithfully, and sat back self-consciously hoping it would grow as we cared for it. A few neighbors stopped by and shared chuckles with us at the care I was giving this pitiful thing. After a couple week, a neighbor who is a well-respected arborist and Landscape Architect who does a great deal of work for the city stopped by and gave it a good once over. He quickly assessed that it was not "dormant," but quite dead and likely had been for a very long time. They had, indeed, mailed us a dead stick.

That's bad enough, but to add insult to injury, their "warranty" requires us to pay for another tree (at half the original price in fairness) AND shipping. That's not a warranty, that's a racket! Needless to say we won't be doing that, and will instead be making every effort to let everyone know to be very wary of this company. They're not a quality business.

Purchased Black Eyed Susans and Echinacea plants. These plants are perennial. I was hoping for plants that would be mature enough to bloom this year. Plants in May (prime planting time for Puget Sound, zone 8, area). All plants died to the ground immediately. About 4 of the 7 are now showing green leaves to start the season. It is the middle of July. I checked the soil ph, I have watered appropriately, the soil is well draining. The plants are planted in full sun, according to directions. I think the plants I have will survive but most likely will not bloom this year. This should have been noted in the instructions. I could have started these from seeds so much cheaper. I feel scammed. I should have read reviews here, first.

I had a similar experience. I ordered a redbud tree. It came as a bare root, but when I put it in the ground, the little bit of dirt that came with it fell off and there were only a few hairs. Still, I put it in the ground, watered it regularly and after a month nothing happened. After 2 months nothing happened. So I called, and it turns out when you agree to buy something from them, the "guarantee" that you agree to says that you can buy another item to replace the bad one that they sent for 1/2 price plus shipping. I did not do that. They are just a bad company. There were two other items they sent me recently that were much less expensive, and those failed also, but they were so cheap, I decided to let them go. The tree was expensive, and I wanted my money back. The company does not send viable plants. When they send a bare root item like this red bud, the roots need to be much more robust. It looks like they put a twig in a rooting medium, and as soon as a few hairs develop, they send them to customers. Not a good practice. I would like you to send this to them. Maybe they would change their practices.

I have purchased a number of trees/shrubs from Nature Hills Nursery and the reason I am rating them neutral that most of the plans were fine except for a couple (sassafras, tulip tree) and poor replacement policy. Tulip and sassafras (same problem next season) trees did not took off and died. Here is the standard response for replacement: "we offer a 1-year warranty as a courtesy to our customers. We require our customers to call and speak to a customer service representative when placing a replacement order. This ensures there will be no confusion and the request will be completed at that time. With our 1-year warranty you would be responsible for 1/2 of the current selling price plus shipping." I have bought tulip tree (about similar size) from Arbor Day Foundation for a fraction of the price and it is thriving; just got sassafras tree (again about similar size, but for a fraction of the price) from Growers Solution at Amazon and it looks gorgeous.

Never order from this company! We ordered a Jane Magnolia tree and paid $49 plus shipping so almost $70 for this tree. It arrived as a bunch of twigs with what might be some buds. A month goes by, no change. We contact Nature Hills and was told it takes about 2 months. Another month, no change. I send pictures. The company says as a courtesy they will replace it with their 1-year warranty which requires me to pay pay HALF of the current price for the tree PLUS shipping which was over $20! Paying another $50 to replace the tree that arrived DEAD is not a warranty.

we are professional gardeners.We ordered over $2000. of trees from these con artists.After placing the order we read the reviews and immediately contacted them to cancel.The customer service head -Allyson-called to assure me that the reviews were not accurate.I trusted her so placed the order.We ordered trees from Omaha but the trees came from Alabama.Half died and the rest look on their last legs.Nature Hills is a scam company.Buy anywhere else but do not get fooled by these crooks. When contacted several times they never returned emails,phone calls etc.Maybe Allyson is not even a real person?DO NOT GET FOOLED. they sell inferior products at a high price.They die.No guarantee.No responsabilty or response.

I will never do business with this company again! They are sneaky! I purchased a tree from them based upon their website description which somehow failed to mention that it is illegal to plant the tree in several states. A day or so after the purchase, I discovered that it would be illegal for me to plant the tree at my residence. I called the company to request a refund and to complain about the company's failure to disclose this critical information. The company agreed to issue a refund, but then turned around and charged a $10 cancellation fee which they never mentioned when they agreed to issue the refund. When I discovered the sneaky $10 fee, I called the company and complained. The "customer service" person refused to rescind the fee because 'the fee is described in a link which you could have clicked on when you made your order" and "we assume that agricultural restrictions are common knowledge." Yeah, right! Doesn't everybody click on all of the tiny links before placing an order? Doesn't everybody have top-of-mind knowledge of the agricultural restrictions in their state of residence? What a farce! Never, never, never again will I do business with these people.

THE WORST COMPANY I HAVE EVER DEALT WITH, PERIOD.
DO NOT PURCHASE ANYTHING FROM THIS SCAM WEBSITE.

I have NEVER written an online review. EVER. For anything.
Nature Hills Nursery is THE WORST. I paid $75 for a tree. They sent me a TWIG WITH NO LEAVES. Literally a Charlie Brown tree. I thought it was a JOKE. So I told them I wanted a refund. I would send their twig back and just refund me the money and I will go to Lowes and spend $75 on a REAL TREE, with LEAVES and everything.

They simply REFUSE! I am reporting this scam of a company to the Better Business Bureau. Absolutely ridiculous they WILL NOT REFUND the unsatisfied customer's purchase. If it is a "dormant tree" as they claim, then they should have NO TROUBLE TAKING A RETURN and selling it to some other sap who is dumb enough to do business with HORRIBLE COMPANY. BUT THEY WILL NOT ISSUE YOU A REFUND! HORRIBLE COMPANY!

Nature Hills Nursery: Shipment # 100215258 for Order # 100159870
Inbox
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May 14 (1 day ago)

to Melody,
Melody, please see the attached. This is a joke. $75 for this? My dog is using it as a stick ...
The box arrived intact. It's what is inside that is the problem.


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On May 9, 2017, at 12:39 PM, Melody B wrote:

Hello,

I do apologize for the delay in getting back to you. I did receive your pictures and I would need to see the tree outside of the box. We don't ask for customers to return the plants once they have been shipped. Once you have the tree out of the box, I would unwrap the plastic so we can have pictures of the root as well as the whole tree. I will also need pictures of the outside of the box as well as the packing slip we sent. I want to get this resolved for you and once I have the other pics, I can send them to my manager for his review and recommendation.

Best Regards,
Melody

Thank you for choosing Nature Hills Nursery, the largest online nursery in the U.S.


On Sun, May 7, 2017 at 7:05 PM, > wrote:

Yes I did not take it out of the box in the event I was just going to have to send it back, but see the attached.
Thank you
Rob

[Image]

[Image]

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On May 7, 2017, at 1:03 PM, Melody B wrote:

Hello,

I do apologize in getting back to you so late. I was just following up to see if you were able to take the pictures so I can send them to my nursery manager for his review and recommendation. I do want to help and I can promise you, no candid camera!

Best Regards,
Melody

Thank you for choosing Nature Hills Nursery, the largest online nursery in the U.S.


On Thu, May 4, 2017 at 9:39 PM, wrote:

sure. the thing was a twig! it had no leaves. i didn't even bother to take it out of the box. i literally thought it was a joke and you guys had me on candid camera. why on earth would any company send a product out like that?!
i will send the photos tonight.
thank you




On Thu, May 4, 2017 at 4:36 PM, Melody B wrote:
Hello,

We do apologize for the inconvenience. However, in order to get this situation taken care of we will need for you to send us a photo of the tree, packing slip and the box. If you no longer have the box, please let us know if there was any box damage. Once the photos have been received we will forward them to our nursery manager for his review and feedback.

Best Regards,
Melody

Thank you for choosing Nature Hills Nursery, the largest online nursery in the U.S.


On Thu, May 4, 2017 at 1:38 AM, wrote:

Hello, I need to return this tree that arrived dead. What is your return process?
Thank you



Begin forwarded message:

From: Sales
Date: April 29, 2017 at 11:34:43 AM CDT
Nursery: Shipment # 100215258 for Order # 100159870

Nature Hills Nursery
Hello,
Thank you for your order from Nature Hills Nursery. You can check the status of your order by logging into your account. If you have any questions about your order please contact us at info@naturehills.com or call us at (888) 864-7663.

Your shipping confirmation is below. Please note that orders may arrive in multiple shipments. Separate email notices will be sent for each shipment. Thank you again for your business.

Please allow up to 24 hours for your shipment status to be updated in the tracking system.
Your Shipment #100215258 for Order #100159870
Shipped By Tracking Number
Tracking Number 363107616313336

Horrible Horribly experience. Just bought a new house and wanted to do some landscaping.

The bushes I ordered were not shipped within the days they said they would. They take the money from your credit card although the trees are not shipped, the claim they ship product when nothing received we are faulted with waiting too long to call and must take a picture of the missing products that were never received.

Customer Service treated me like a common criminal.

I dont care enough about landscaping to steal on a freak-in bush purchase. Waste of Time and Money!!!!!!!

They treat customers like garbage!!!!!!!!!!!!!!!!

This is s scam. Do not buy anything from them.
The trees I ordered were not shipped within the days they said they would, and they charged me 10% of cancellation fee. They are very sneaky. They don't tell you about the cancellation fee when you cancel. They take the money from your credit card although the trees are not shipped, and then they take the cancellation fee when they give you the refund.
I understand that there could be a delay, but I had to cancel because their customer service was so terrible. Their attitude is like 'You don't have to know when. You just wait until we do so'.
I made my first call after 14 days. I had to know the estimated shipping date because I had to meet the deadline my town had given me to plant those two trees for cutting down some old trees in my backyard. The customer service representative sounded annoyed when I asked for the estimated shipping date. All I heard was 'You will get notified when we ship them out' . I know that I'm not talking to a robot, and she does not have to say the same thing over and over again whenever I say something.
After the call, I felt terrible. I emailed the customer service for the status of my order, but there was no reply.
The next day (15th day), I called the customer service, and the same representative answered. Of course, again she said to me twice "You will get notified when we ship them out".
I asked her if there was a way for her to find out when they could ship out, and she said " I do not know, because the nursery manager handles it" Then I asked her if she could find it out from the manager, and she said that "We are not the nursery".
Humm...they call themselves "nursery" but they say they are not when there is a problem? So I cancelled the order, they took my $25.00 for the cancellation fee!
Do not buy anything from them. They do not value their customers.

I do NOT recommend ordering from them and will not ever again. I thought I was lucky to find an adonis blue butterfly bush on their site. It was HIGHLY overpriced, but as they are not readily available, I was willing to pay it. The shrub was puny when it arrived and it did not survive the planting even though it was well cared for. I tried to take advantage of their replacement policy which is ONLY 50% off regular price to replace. And good for one year. Shame on me (as the customer service rep made me feel), for I called too early when there were none in stock and then again too late when they were again sold out. I asked if they could extend the replacement policy to fall when they would be back in stock and was met with a flat out, rude, NO. "You agreed to our policy, m'am"". - No I agreed to pay for a plant whIch I thought I would enjoy in my garden. TERRIBLE experience IN ALL RESPECTS.

Buyer beware!! I regret ever ordering from Nature Hills Nursery and now I see my swindling experience is just like others' who've posted here.

I ordered a few plum trees from Nature Hills Nursery on 12/21/2016 for a total of $209.85. After not receiving my order and not receiving any follow-up communication after the invoice, I emailed them weeks later to find out where my order was. According to Kiya in Customer Service, they don’t ship until “Spring”. That was news to me. She said it is noted on the website. Well, that is not true. It is noted nowhere. I even went back through the checkout process to check (minus submitting the order). Not shipping till Spring was not noted.

Also, “Spring” is very vague and that was going to be several months away. I was getting a bad feeling about the situation, so I emailed them back to cancel the order (which, BTW, they already charged my credit card on the date of purchase, even though they were months away from shipping). Kiya said I had to call them to cancel, so I did. Oddly, the person who answered was Kiya (I guess she’s the whole department). Kiya said I would “receive a refund” to my credit card. Well, I got a refund, but it was $20.98 short! I then emailed back to ask for the remaining amount I was shorted. Kiya wrote back that there is a 10% cancellation fee, which they noted on a legal page buried within their site. Kiya said it’s because they removed it from their inventory, which is a crock. It did not cause them to incur any cost. They just made easy money. Based on what I'm reading from others, I guess I should consider myself lucky that I got any money back. I encourage you to save yourself and avoid this con artist business.

DO NOT BUY FROM NATURE HILLS!!!!
Ordered over 50 Green Giant Arborvitae last year, all died during the winter. Half were under a purchased warranty, and half were not. Warranty is useless, as they do not cover shipping costs, and the replacement of the others at half cost, again does not include shipping costs. While they are almost always offering free shipping on orders over $150, they will not include the replacements. Shipping will be over $1200. A total fraud.

awful company. bought 3 trees for $160, all dead upon arrival. they said, oh that's how they look dormant. interesting, that's also how they look DEAD! so when I called them months later to tell they in fact were still dead, they said oh they could only give 1/2 refund plus shipping. and i said, "what you want me to pay you $80 plus shipping so you can send me more dead trees?"

don't waste your time. lowe's, home depot, sam's will actually guarantee your plants AND they are better quality. i have planted over 100 trees from the three of them on only lost 3. that's a 97% success rate compared to 0% for this company. plus, those companies actually game me a refund for the three that didn't survive!

I ordered from Nature Hills Nursery on 4 September for a tree listed in-stock. After a while and not having received an order confirmation, I contacted them to find out where my order was. According to Jennifer, they sent me an e-mail to tell me that the item was not going to be shipped until November, 2 months after purchase. When I verified the e-mail address, they did not even send it to me, but somewhere they cited as Yaoo.com, not even Yahoo.com. Also, they charged me for the product, directly, rather than doing as most online purchases are done, charging when the item is in-stock and ready for shipment.

I cancelled the order and finally received an e-mail from Jennifer on 11 October. She said that I would need to call and cancel, which I did, at which time I was advised a refund would be given in 10 - 12 days. Well, I got the refund and it was $10 less than what I paid!!!

Everything I am reading about this place would indicate that this company is not trustworthy. I would not recommend to do business there at all. A lot of people who don't pay the replacement insurance have claimed to have received dead plants. I can't even imagine how many people cancelled, like myself, only to be short-changed on the refund!!!

placed a large order for myself like 325.00 Went ahead and paid for insurance just in case because I was scared I would lose my money, I called and sent them pictures of plants that didnt make it, they did send replacements but I had to pay for shipping but it was better than losing all of my money on dead plants.. I asked them about purchasing insurance on the replacement plants and they said it wasn't necessary. So I paid for shipping new plants and almost instantly they were completely dead. I call them and they say sorry, nothing we will do?!?! So.... in other words take your money for insurance and send you duds that wont make it at all then they get total profit. Wow, when you cant even stand behind your own product you probably shouldn't sell that product. I even called them and talked with a women before placing my initial order because I had seen a few negative comments and she somehow got me to trust their business and assured me they stand behind what they sell.

I spent $1,000 on trees and plants. The first potted 4-5 foot tree I ordered arrived half dead with 4 inch branches and half dead insect bitten leaves. After trying to contact them for days by phone and email I finally got through. When I went to cancel my other tree they refused to allow me because it was already tagged for shipment. I then requested that they cancel all of the rest of my orders that had not been fulfilled yet due to the poor customer service and products. They refused. My credit card company is in the process of investigating the business. I may just contact my attorney general if that does not work as another customer has done. Wish I read online reviews before ordering!

I ordered White Fringe Trees as well as Paw Paw trees as well a some blueberry plants.When the trees arrived they looked dead,so I called the company, they requested pictures. I sent them pictures, and I was told the plants were dormant, just plant them and they will grow. The major problem was the root system on the PAW PAW TREES WERE, THERE WEREN'T ANY! The only way I got any refund was I contacted my credit card company, BBB, a well as the Attorney General. I tried to let the White Fringe Trees do their thing since they were suppose to be dormant. They never put on any leaves. The blueberries came as ordered and were dried out but after soaking in water they seemed ok. I purchased the warranty but I think it was a joke. they ask for pictures, I sent pictures, they say they never received them, however I had an electronic trail. I will never do business with them after i spent over 500.00 and they did not appreciate my business, however they did respect the Attorney General, BUYER BE WARE

I purchased a honeysuckle vine from Nature Hills in early June. The plant arrived in a timely manner, but was completely root bound. I planted it and thankfully the hardy little guy seems to be doing fine, but I would be hesitant to purchase again from them given the condition of the plant upon arrival.

I purchased a Chinese Wisteria Tree from Nature Hills on 3/16/2016. When the tree arrived on 3/25/2016, it looked dead. I immediately contacted Nature Hills and they said that the tree was dormant and to plant the tree and give it some time. I planted the tree immediately according to their direction and instruction. A week later I contacted Nature Hills again because the tree still did not have leaves and showed no signs of life. I did this every week for two months. I even sent them pictures of the tree, at their request, proving that the tree was dead. Nature Hills kept telling me to give it more time.

What they were really doing was stringing me along until I was no longer in any type of warranty period. They even tried to blame the annual flowers that I planted at the base of the tree for sucking the life out of the tree! Crazy! The annuals were planted seven weeks later! Then, when I asked for a replacement or refund, they said that they would not warrant the tree and my only option was to purchase a new one and pay for the shipping as well!

Nature Hills has quite the scam going on. What they seem to be doing is sending the customers that don't purchase additional warranty coverage dead trees then only offer them the option to purchase another tree and pay for the shipping as well! When they complain that the tree arrived dead, they string them along to make sure that they are out of the 45 hour warranty period. Then they string them along another few months and try to blame other factors for the dead of the tree. I would imagine that the customers that purchased an additional extended warranty coverage got the living trees.

You can tell by the shear number of complains against Nature Hills that they have some serious fraudulent sales practices going on. Avoid this company!

Ordered Quaking Aspen received Bigtooth Aspen they are a useless Co. So many people complain except on the Co.facebook. Shop there and you will be sorry

In June of 2015, I ordered six willow hybrid trees and paid close to $300 including shipping of $58+. They arrived with no leaves, just bare sticks. I assumed they were dormant so we planted them, no easy task. After a few months, still no signs of life and the scratch test proved they were indeed dead.

I sent an email with pictures and was told that I could buy the trees again at half price and would have to pay another shipping fee. I find this outrageous! I have never dealt with a company that doesn't refund, Nature Hills refused to refund, or replace the dead plants at no extra charge to the customer. There is NO way I would ever buy anything from this lousy company again, and will tell everyone I know about their horrible policy.

I am consulting with my Attorney who will take whatever action necessary to get my refund or living trees, without any additional cost to me.

Ordered 4 Fruit tree's from NatureHills
$80 Persimmon(4-5ft), $65 Lisbon Lemon(#5), $65 W. Murcott Mandarin(#5), $65 Clementine Mandarin(#5) - #5 stands for 2.9 to 4.6 Gallon container per Naturehills charts on web for product.
On first shipment it states 3 tree's Clementine, Lemon and Murcott were shipped. when box arrived (video taken) outside of box had 3 stickers stating 3 tree's listed above, when opened there were 2 (Lemon and Clementine). Both these tree's were in a box 8"x8"x36" box delivered upside down and half dead with burnt flowers, curled yellow leaves and each only 20" tall in a BR(bare root) bag smaller than a one gallon jug. When I contacted NatureHills about issue and sent pictures and video they replied with,
"quote:I did go ahead and consult our container size guide, and it looks like your plants are right on par for the average #5 container.
Our trees do come out of our citrus tree nursery, so we ensure they are the best quality we can send out. "
I paid $275 for 4 tree's 2 of which are dead and haven't received the other 2 yet. Will never recommend or buy from NatureHills again.

I've placed two Nature Hills orders and have been pleased with both sets of plants.

The first was a Lapins cherry tree that I couldn't find anywhere else. It arrived quickly in bareroot form, which we promptly planted. It's been growing amazingly fast.

The second was for boxwoods and a Japanese maple. Both arrived in good shape, but haven't had much time to grow yet.

I find them a bit pricey, even though everything is always listed as 50% off. Their shipping is not cheap, but the plants are always healthy and arrive in good time.

Boy, I wish I had read the reviews on here before ordering from this company. I'm making it a point to put a review of this company wherever I can so people get the word out.

Do not trust this company! I ordered a tree online last May (2015). I was sent a tree that looked dead. I was told it was dormant. I followed their instructions and waited 8 weeks (they told me that it would take that long for it to leaf out). It never leafed out. I tried calling their number and every time I did, I could get no live person. The message always said that they were experiencing a high volume of calls. I finally got someone to contact me back when I emailed them and threatened complaining to the BBB (of which, it turns out, they are not apart of) I contacted them because I had paid for replacement insurance (what a joke)! I was told that a new one wouldn't ship until fall. So, I waited and waited and waited. I recontacted the person who had gotten back to me in the summer and she said they would ship late October or early November. It didn't happen. So, mid-November I contacted them again. This time I was told they had just gotten a freeze and that the trees were going to be dormant soon and shipping would start November 16. I contacted them once again and today I get a message that says because of my shipping zone they won't be shipping till spring. So, now I'm in the same boat - waiting. I am filing a second complaint with the BBB and will be finding a way to post on similar sites at this to get the word out. DON'T DO BUSINESS WITH THIS COMPANY!

Very sad and disappointed. Ordered a 5-6 ft okame cherry blossoming tree to honor the memory of my mom and my bonus mom (dad's wife) losing both to cancer this summer. Was excited it arrived just before thanksgiving to plant it with my father in 4 days. Did research to make sure the honor tree was capable of surviving in FL. Well, arrived today.It may survive if I can nurse the poor dehydrated decrepit 5ft $78 stick back to health. Definitely should have read reviews of this nursery first being such an important and emotional purchase for me. I'm not going to bother calling after reading the reviews now, frustrated enough at the condition of my order. I'm embarrassed for them to send something with no care of packaging for the living items they are shipping. Buyer Be Ware. Hopefully others will not support this type of company or they will try to learn from all of the negative reviews they are receiving and from retaining peoples money for their poor products.

I want to get this company out of my mind--but before I do, I want to tell other gardeners what kind of plant and service to expect. My banana tree arrived but you'd have to do a DNA test to figure out what it was other than a pile of mush. The olive tree was small but at least obviously an olive. When I transplanted it, it looked like it had just been rooted. There were maybe 3 tiny roots to the whole rootball. I called the company, expecting actual customer service rather than constant evasion. Lesson learned! I can't believe they bother stating they have a guarantee. On what planet?

The plants arrived in poor condition, dried out and miserable looking. The company was unresponsive, gave up after an hour of trying.

Posted on August 28, 2015, updated October 22, 2015
Posted on August 27, 2015, updated August 28, 2015
I ordered a 'Polar Tree Rose" in June, thinking it was coming from a neighboring state, acclimated to our zone (Colorado). It ended up on our doorstep dehydrated and diseased, having shipped from Alabama in a packing medium which not only did not retain moisture but did not allow moisture. Immediately I emailed them about the poor condition of the plant, and took samples and photos to the local Extension office. Yes, it was fungal and viral. I let the company know they needed to have a talk w/ their supplier. After some week or so, I was granted a credit for the cost of the plant only.
When I used that credit in later August, (for a plant which was to ship form California, usually 2-days to arrive here) the C/S lady said it would ship within days - within the week. A few weeks later, yesterday, an email arrived with the surprise notification that it was finally shipping. But when I checked the tracking number, I found out they were sending -again - from the same Alabama supplier. When I checked their web site, I found out this tree was a cheaper item -nearly half the retail cost of the one I ordered. So they were sending an item which I did not order instead of the more expensive tree I ordered from California...
I emailed them to ask why they did not give me the option to cancel if they could not send the tree, or to wait for the next year's crop or obtain a refund. I let them know I felt frustrated that it was shipping from the problem supplier. Then I asked them to immediately stop shipment, refund my investment of $135. Today they have informed me they cannot do this - it's on the way, pleasure doing business with you, have a good day.
So I have left a VM for a manager - they have a group of managers to pick up the general VMbox messages. it is now 48 hours since their notification that the substitute cheaper tree is being shipped. And 48 hours since I got this ball rolling. We'll see.
I wish I'd read about them here before ordering.