Comments regarding Nature Hills Nursery

When I first put an order in, the girl on the phone was very nice. I ordered 3 hardy hibiscus @ 20.00 each. When they arrived, there were only 2 plants, they were dormant sticks. I planted and called the company, they said they would send a 3rd one out. I didn't recieve a plant, a phone call or an email for 3 weeks, so I called them back. The girl that answered the phone had a bad attitude problem, definately not the one I talked to on the phone before. She was hateful and nasty, yelled so loud I couldn't understand anything she was saying and then she hung up. I called back a week later, after I still had not recieved my plant or an email and a guy answered the phone. I explained everything to him and he said one would be shipped within 3 weeks. Still nothing 3 weeks later so I emailed them and got no response for a week. By this time I had all I could take and rewrote them a letter telling them to either ship my plant or refund my money. I re-sent this same letter every other day for 3 weeks and nothing. I emailed them again the following spring, no reponse so I called them and was told I would get a store credit and that I could order anything I wanted. Finally, at least I got a store credit. At this point I was going on vacation and thought I would order something when I got back. A month later when I came back from vacation I called to use my credit and was told I was not in their system so I had to explain everything all over again and then was told Sorry, you must have ordered through someone else because you arent in our system. No refund... No store credit... No phone calls returned... Nothing! And I notice this company has only got worse. Plant loving people out there, DON'T order from this company unless you enjoy the run around, major headaches and being ripped off. If they have something on their website you decide you want, chances are someone else has it too and you will have a much better experience so go somewhere else and buy it. This company is on a downward spiral and they are only getting worse.

On April 29th '07, I ordered 10 Hardy Hibiscus plants from Nature Hills Nursery. Weeks went by with no plants or tracking number. I called the company to get a ball park idea of an estimated arrival date. A very rude person explained that the weather, coupled with a heavy volume of calls from people inquiring on their orders, was taking up so much of their time that it was causing shipping delays. I then received an email wich included these comments :
For those of you who have sent emails or phoned us concerning your order status, we ask you to please be patient. Because of the shipping delay and number of order status inquiries, we have been unable to reply to many of the inquiries in a timely manner. We do apologize for this and you can be assured that your order is in queue and will be shipped to you as quickly as we can with plenty of time for planting in your zone. We anticipate having most pending orders for zones 5 thru 10 shipped out within the next two weeks. If you are in zone 3 or 4 we will begin shipping your order once we get caught up on the higher zones.
We also ask that you do not reply to this email or inquire as to the status of your order while we are catching up, as this will allow our customer service staff to serve all customer inquiries appropriately.

Eventually my plants showed up, in two shipments, weeks apart. They were packaged very nicely. The second bunch that arrived looked like dead sticks.
We followed directions for planting and installed a soaker system. Despite our best efforts, the 4 dead sticks never showed signs of life, one plant turned brown and died within the first couple of weeks, another died several weeks later. Two don't look well and I can't imagine they will survive winter. Their stalks are no bigger than a Q-tip. One plant has lived up to the companies description and is stunning. It's stalks are 50 cent piece to silver dollar size diameter. One plant that looked like it would die has bounced back, is blooming and I feel hopeful it will survive.
I contactedd Nature Hills by phone on June 20th to describe my dead and dying plants. I was told to wait 60 days from planting, then contact them. July 24th I sent a detailed description of of the condition of these plants on the companies 'on-line customer service request form', which took an hour to complete, only to get an 'error in sending' message, then a 'page not responding' message.
I then retyped and e-mailed the whole description again.
On Aug. 14 I got this unsigned response:

Good Morning,

Thank you for your detailed message that you sent on the plants. If you would please send over pictures I can file the claim for you. The bad part is that we will not be able to replace them with the same product as we are not going to be carrying them anymore. I would go ahead and get the pictures in so that you can at least get an in-store credit and look for something else.

Thank you

We don't want to substitute these plants we want to replace them. I certainly am skepticle to order plants from Nature Hills after a 60-70 % loss in our only order from them.

August 14 I responded:
I will be happy to forward photos of all 6 dead plants. We will be planting hibiscus in place of the ones that are dead. Are you no longer carrying these exact hibiscus or no hardy hibiscus at all? If you cannot replace the dead ones I want a full refund credited back to my credit card. Store credit is unacceptable unless it is in the form of replacement plants. Thank you and I hope you understand.

August 15 I got this response:

Good Afternoon,

I am sorry to report we will no longer be carrying any of them. I can only do the in-store credit as we do not have a refund policy.

Thank you
CIndy

I will not do business with a company that sells defective merchandise and then offers store credit for more merchandise. The Nebraska Chamber of Commerce suggested I contact the BBB and the Nebraska Secretary of State. I would really like to resolve this with Nature Hills but I don't feel they have given a reasonable resolution to this problem.

This experience has demonstrated some of the worst customer service I have ever encountered.
PS
We have found the exact plants that were sent dead from Nature Hill's at another nursery located through Dave's Garden. The plants each cost $5.00 less, are fully guaranteed and the company has NO NEGATIVE ratings compared with the 21 Nature Hills has earned.

My children bought me a cherry tree from Nature Hills which cost over $40 and did not survive despite following all their instructions and watering for 60 days. According to Nature Hills, trees can be in dormancy for 60 days or so even in the summer and they would not consider replacement during this period. I think you should know what their policy is on replacement. You are at their mercy on what they charge for shipping!! even if you go through the hassels of all the documentations.

This is their replacement policy.

Copy of the warranty:
As with all living plants, containerized or bare root, you can expect a death loss. It is virtually impossible to achieve a 100% survival rate. When you have properly cared for (as posted on our site) your newly purchased plants, and you experience an excessive loss (40% or more of your order) in the first year, just write to Nature Hills Nursery, Inc., 3334 North 88th Plaza, Omaha, NE 68134 detailing your loss and include a picture of the plants you are seeking replacements on and we will ship you replacement plants of your loss. All warranty claims must be received by Nature Hills Nursery, Inc. within one year from the delivery of your plants to the address specified on the order. Claims received by Nature Hills Nursery, Inc. after one year of delivery will not be honored. Product replacement will only be sent to the original shipping address. Claims will not be accepted if the shipping address is different than the original shipping address. If we are currently out of stock of that item we will gladly offer a substitute or you can choose to wait until the next shipping season for your area. You will be responsible for standard shipping and handling for the replacements as posted on our web site.


Replacement order information
Please read carefully

Dear Valued Nature Hills Customer,
 
Thank you for your order. We are working each day to make our products better for you the customer. We ask that you follow the steps we have provided so that we can learn more about the products we are providing. The Quality Control department will review this information to determine what may have happened. This will aid in the plant failure process to our customers in the future. Thank you so much for your important help in this matter.
 
1.)   You will need to take a picture of the items that failed.
 
 
2.)   Send the pictures of the failed item(s) with a short letter telling us what happened.
 
 
3.)   Make sure you include your full name and a phone number.
 

4.)   Warranty will not cover the shipping cost of your new items so we will need to collect your credit card information. You can send it with you letter or feel free to give us a call at 402/934-8116 we would be happy to take it over the phone. We cannot deviate from this policy.
 
 
5.)   If you have received a gift item, we will need the name and phone number of the person whom purchased the plant. This will help us to access the account.
 

6.)   The claim processing time is about three weeks. We will send you an email to let you know we have received your claim.
 
 
7.)   All items be planted in the ground for no less then 6 weeks before a claim can be submitted. Any claim that maybe received before this is subject to being denied.
 

8.)   Be sure to make a list of each item that failed and include this in your letter.
 
 
9.)   Please be sure that you give us a good email address to contact you at.
 
10.) We will need the full name of the person whose credit card is being used for the billing.
 
11.) Please refer to the website terms of the sale for all information.
 
 Please note we do not have a money back Guarantee so the only thing that we can do is replace the items the next planting time for your zone.
 
Please send your claim via the United States Postal Service.
 
Nature Hills Nursery
3334 North 88th plaza
Omaha, Ne 68134

I ordered 4 "Gardenview Scarlet" bee balm plants, which although rather pricey, arrived in perfect shape and condition. This in August. Would definitely order from this company again.

Despite the hot weather we were having on the East Coast in August, the hostas we ordered from Nature Hills Nursery arrived in peak condition ... larger and healthier than I could have found at a local nursery even in the Spring! Their packing kept them well protected. I'll be a return customer!!!

Original order was placed on 5/18 for a japanese willow. The only e-mail I received was an "order receipt" e-mail containing a confirmation number. Four weeks later, I called about my order (after receiving everything I had ordered from other online nurseries). They couldn't give me any kind of status and didn't know where it was in the process (told me they had no way of checking on it).

With that, and not knowing if I would ever receive the order, I requested that it be canceled and sent them my official e-mail request. On 6/13, several days later, I received an e-mail from Cindy notifying me that my request had been received and "if we are able to get the order stopped it will take about 10 to 15 business days for the credit to show on your statement."

After 15 days, there was still no credit, so I again sent an e-mail to Cindy. No response, so I called. It happened to be the week of the July 4 holiday and the "entire accounting department was on vacation." Whoever I spoke to told me she wouldn't be able to tell me anything until the following week.

I called again the next week. As before, Cindy had to check on it and get back to me--which meant by e-mail, never a phone call. (Too personal, I guess.) Yet another week later, I was informed (by e-mail) that the credit had been run on 7/17. It was for $39.90. The original charge was $49.90. On 7/24 I e-mailed Cindy about the other $10.

After a-n-o-t-h-e-r week, I'm now informed via e-mail that a $10 cancellation fee was deducted from the credit. (Are you kidding me?) This company had my money for nearly three months, could not give me any information about my order, and I'm being penalized?! Completely unacceptable. I didn't decide on a whim that I didn't want this plant or go buy it somewhere else cheaper. I hung in there waiting and waiting, and only canceled when it seemed inevitable that I would never receive it and that no one there could answer my questions.

Thank you to Dave's Garden for a place to vent. I have requested a credit of the $10 cancellation fee (via e-mail to Cindy--who I think is the entire accounting department). I hope a resolution comes soon, but I suspect it'll take another week--and I'll be the one calling them. And no, I would never attempt to do business with this company again. If you're that busy, hire more employees to handle customer service concerns. I'm sure other nurseries are just as busy, and they seem to handle it just fine. I don't get it.

I ordered a gingko tree from Nature Hills Nursery a couple of weeks ago. It arrived in a timely manner and came to me as a bare root plant. I potted the tree as soon as I got it and it is doing well. I had a very good experience with this company. Job well done!

I ordered honeysuckle vines from Nature Hills Nursery; I was a new customer and had never done business with this company before. My little vines arrived in beautiful condition , very well protected in their packing box. I planted them by my fence and they are doing beautifully! I'll be back again and again to buy from this trusted company!

Susan Ringland
Gloversville, NY

I am very pleased with the trees and shrubs that I purchased from Nature Hills. The packaging/shipping was excellent, and my specimens are in perfect condition. I am looking forward to watching them prosper.

Hi. My father lives in Naples N.Y., way up in the Bristol Mountains. The access road to his house, and only two other homes, was nameless. The town decided to name the roads. Hackberry Drive was given to my dads road. No where in N.Y. could I find any hackberry trees, as a fathers day gift for my great dad. I went on line and found Nature Hills. Let me say what a great company they are. The price was so right, and they delivered it right on time. {even a few days earlier} The best part, is they had the tree delivered right to my dads door step. Its a quartermile drive from my dads house to his mailbox. No one has EVER delivered ANYTHING right to my dads front door before. The best service a person could ask for. The tree is planted, and everyone is very pleased..If you are looking for great service, price, and quality of merchandice, I would most certainly use Nature Hills. Mrs. J. Alkaher

I had some misgivings about ordering my Cleveland Flowering Pear Tree on the Internet as well as trying to plant a shipped tree that looks like a stick with no leaves and nothing but moss around the roots. But I planted it in the ground the day I received it and it started producing green sprouts a week after I planted it. Now it has substantial leaf growth all over it.

I did not include the offered accessory of the plant food pill in my order but I did surround the roots with the original Kentucky clay soil that I originally dug out to plant the tree. I also filled in over the top of the roots some planting soil by Ferti-Lome® along with the original Kentucky clay soil. I made sure the original soil was amended. I try not to over water it but water it when it needs it. Nature Hills' Pear Tree seems to be very heat tolerant.

Over all, I think the Nature Hills' shipped Cleveland Flowering Pear Tree has worked out fine and I will try to order another one next Spring.

Thanks for the good buying experience, Nature Hills, which helped me to avoid spending $160-$200 at any of the local gardening stores for a Cleveland Flowering Pear.

R. Scott
Independence, KY

I have just received my second shipment from you....this one 4 pots of Becky's Shasta Daisies. I have been ordering plants by mail on and off for 30 years, and have had very variable experiences. I feel I must tell you that these plants are the best-grown most healthy plants I have ever received by mail, and the way they were packed for shipment was marvellous. (It remains to be seen if I can transition them to a hot Florida summer, but that is another matter!!)

Thank you for such a quality shipment!

Glenda Donoghue

In February of 2007 I ordered a Japanese Willow and 10 doublefile Viburnum from Nature Hills. Shortly after the Easter freeze the Japanese willow arrived in beautiful shape nicely packaged and a good sized specimen. I expected that the Viburnum would soon follow. After a series of delays due to the Easter freeze, I still had not received the Viburnum. After an email to the company, the matter was investigated and I have received the Viburnum. They were exceptionally beautiful shrubs, very large with excellent root systems.
I am very pleased with them and can understand the delay due to the freeze. I would do business with this company again.
Marifran

I just wanted to let you know that I was extremely pleased with the condition of the plants that I just received from your company;

the redbuds, dogwood, quince, and weigela that I ordered from you all arrived very quickly and in great condition.

I have ordered from other garden catalogs before and have sometimes received rotting or dehydrated plants that had been in transit for up to weeks.

Keep up the good work and you will keep me as a customer!
Sincerely,

Dale Freund

Received my order in a timely fashion & Items were in great shape & seem to be doing very well after planting....I will certainly use Nature Hills again...Service & quality were great..
Thank You

Similar to another users reply on here, I placed an order for several items in late March. I began contacting them about a month later when nothing showed up. I have received a few pieces of my order( I was happy with what did show up), but I am still waiting for the lavender that I ordered. Their website shows out of stock if someone tries to order. That's understandable this late in the year, but according to their shipping/purchasing policies once an item is ordered and paid for, then they "reserve" one. I have recieved communication from them 3 times and each time I am told it will be 7-14 business days. I'm in my 3rd month of waiting 7-14 business days. I have NEVER been told the delay is due to them not having the item. It is always that they are behind and another 7-14 business days comes and goes with no delivery . To be fair, I have ordered in previous years and have had good luck. I just would like an honest, dependable, realistic shipping time frame or a 100% credit for my money that has been tied up for 3 months.

"

Thank you for your post. This forum is a great way to judge a company such as ours. While we strive to never receive a negative post we do learn from them and in this case we did not respond quickly to your requests. We continually strive to meet our customer’s expectations and will continue to do so. As indicated via an email sent to you the plants were not shipped due to a crop failure and while we were assured a second crop would be ready to ship soon that never did materialize. We have credited your account and have also issued you an in-store credit, which is available now for your use, which hopefully will take some of sting out of not receiving the plants, you ordered. "

Thank you the rose bush arrived looking great! Great packaging! I can not wait to see it bloom and enjoy its presence in the front garden. I will definately consider ordering again from your company. Thanks, again Bill Robbins

I ordered and received plants from three companies this spring and summer. Nature Hills is by far the best of the bunch! My plants were carefully packaged, easy to remove from the packaging, and wonderfully fresh. They are now in the ground and are thriving. I am very impressed!

I recently received my first order from Nature Hills Nursery. The packaging was excellent. The plants were in bloom or blooming. No shipping trauma evident. I will (and now have) return for more.

I ordered 2 lavender bushes and, on a whim, 4 prairie dusks in late April. They took my money immediately. Unless, I contacted them, I never heard from them.

I did inform them that it's the law in Maryland that you cannot charge the consumer until you ship. It took threatening to cancel the transaction or having the Attorney General look into their charging practices to get them to ship - at the end of May.

And then, it wasn't even the lavender bushes... I just demanded my money for what wasn't shipped. We'll see what happens.

"

We are sorry you encountered problems with your order. There are rare cases when plants are backordered and we try our very best to fulfill each order completely. We have refunded your credit card for the backordered plants. Our customer service department has been overloaded this spring with an unprecedented amount of phone calls from customers inquiring to the status of their orders, as the weather did not permit us to ship plants for a couple of weeks due to extreme cold temperatures. To be honest, our fulfillment department was backlogged. We did email all of our customers of the circumstances but that did little to relieve the call volume. Fortunately, the majority of our customers understood the circumstances. So, we have been catching up all spring with the orders. I assure you we are a reputable company and try our best to satisfy each and every customer. We would like to offer you an in-store credit for the exact dollar amount of the plants that were backordered, in addition to the full refund we have already applied. All you would need to do is call in your order; a note has been placed in your account for the credit. We trust you will find this an acceptable solution and we look forward to assisting you in the future. "

I have been orgering plants by mail order for many years, but stopped in recent years because of the poor quality of the plants. By the time they got to my door, typically out of 24 blue spruce only 3 would survive. I knew it as soon as I opened the package, sick and moldy is how they would look.

Because I could not buy Eastern Red Cedar localy I once agian turned to mail order and this time I got lucky. I ordered ten trees at a very reasonble price from Naturehills.com and all ten are thriving. Each one had great looking foliage and a abundant root system, they looked healthy coming out of the box and the planting instructions had some exelent tips.
I will be ordering from Nature Hill again.

Timm Gould
East Orleans MA

I placed my first order with Nature Hills, this spring, and will do so again. I placed two seperate orders. One order for annuals and one for a perennial bed. I received both orders in a timely manner. The packaging of the plants was unbelievably good. I have ordered from other on-line nurseries in the past and had been very disappointed when the plants had arrived damaged or dead.

I planted all of the plants, as they arrived, and they are all doing very well. I have checked out the same plants at a couple of my local nurseries and found the quality and price were both much better at Nature Hills.

On the positive side of the ledger, Nature Hills has provided me with excellent customer service. On the negative side of the ledger, I've needed to call upon customer service representatives at Nature Hills on numerous occasions.

Last fall, I ordered three pumilum lilies and 200 mixed daffodils (separate orders). The lilies were tiny (even for their species) and dry. Needless to say, they quickly rotted. The daffodils, believe it or not, made the lilies look great. All of the dafs were in the process of rotting, and many of them were just gone - nothing left but dust. Yes, it was that bad. Anyway, I received an immediate refund and apology, but I was stunned that a product that poor could have actually made it out of their warehouse.

I've only had one slightly negative customer service interaction. Last spring, I ordered several Butter and Sugar Siberian Irises. About half of them survived the summer. I let Nature Hills know about this, but didn't ask for a refund. In the same e-mail, I also mentioned how small and soft the Oklahoma City lilies I had received were. Although I really wasn't asking for anything, I would have at least appreciated a reply.

I give Nature Hills a neutral rating because their products are, in my experience, marginal at best. However, they're very good at issuing refunds!

On Marach 4, 2007, I purchased over the internet some flowers and bulbs and seeds from Nature Hills Nursery. They were very helpful with the kind of plants I needed because I don't have much sun. The seeds arrived, then the shrub bush arrived very nicely packed and much bigger than I expected. I have planted everything I have received so far and every plant is doing wonderful. I was waiting for the rest of my order which were daylily and caladium bulbs and and a Four O Clock bulb pack. I did receive the Four O Clock bulbs with a handwritten note on the invoice that the dayliliy and caladium bulbs were not being sent because they had frozen and the company was applying an immediate refund to my credit card. They did and I am so impressed with this company--the products are great and fresh and I appreciate the fact they let me know about the other bulbs. They could have sent them, but they didn't. I will absolutely buy from Nature Hills many more plants in the future. Not only are they helpful, their products are fresh , but they are HONEST! My hat is off to them. We need more people in this world like this company. Thanks Nature Hills Nursery. You have a very satisified customer for a long time. Maria Fundora

I placed an order and was billed on March 30th. I recieved a fifth of my order two weeks later, but not the rest. I called, was told the rest of my order would be there "in 10 to 14 days". When it was not, I called again and was told AGAIN that the rest of my order would arrive "in 10 to 14 days". 14 days later the rest of my order (about 75 dollars worth) was STILL not on my doorstep, and I called again and spoke with someone named Cindy who offered me a handful of excuses as to why the plants hadn't shipped yet "... its been a really bad season... we're swamped..... my computer isn't working right... my software isn't working right... i only have so many shipping slots available any given day" etc. She ASSURED me that my plants would ship no later than the following tuesday (we spoke the friday before) and that I would have a tracking code through UPS before monday was over. Wednesday, I didn't have an email, and called her directly. She told me at that point that the order had shipped a week ago. I asked her why she had told me friday that it wouldn't ship til tuesday and why she had assured me I'd have a tracking number by monday. More excuses, NO taking of responsibility, NO compensation for my inconvenience. I asked her for her supervisor's contact information. She said that she was in charge and that the only entity above her was the better business bureau. This is so frustrating. I'm sure that most of the time, Nature Hills Nursery doesn't have a problem following through with what they're being paid to do. But when there are problems, seems they can't get their act together and see the customer as an advesary rather than an investment. I won't be doing business with them again.

"

We are very sorry you received less than great service from our Company. While this has been a trying spring for us with the erratic weather patterns and the start and stop shipping we had been experiencing that is no excuse for poor customer relations. I have read your email and I want to apologize for the entire staff at Nature Hills Nursery. One of our goals is to never receive a response such as yours. I truly hope you will allow us to amend the prior actions by accepting a Gift Certificate from us. Please email sales@naturehills.com your order number and we will send you a Gift Certificate in hopes you will give us another opportunity to impress you not disappoint you."

Late in the season, I was asked by my employer to find her 1000 bulbs of elephant garlic. None of the suppliers I contacted had that quantity in stock , but Marc Mersch, of Nature Hills Nursery, at his own initiative, found overnight a grower in California who could ship the required order. Although everyone I contacted was courteous, Mark and Nature Hills alone, took that extra step to meet my needs. It was my first, but certainly will not be my last, experience with Nature Hills Nursery. They are tops!

I recently placed an order with Nature Hills Nursery for Pluot trees. The trees arrived in excellent condition. Even though bad weather had delayed shipment, the trees arrived ready to plant. The customer service reps were very helpful, courteous, and accurate. My future orders will be directed to them.

I ordered 4 Aspen trees, they were MUCH larger than I expected. Additionally, shipping was lightening fast. I'm very pleased with everything.

I ordered a lovely kwaanzan (sp?) cherry tree; compared to the one I bought locally...it is a giant; very healthy, very well packaged...I will definitely order from them again!!!

I recently ordered two ferns from Nature Hills Nursery and the plants arrived quickly and in excellent condition !

I would love to order from this company but they won't send me anything. I really wanted some Hardy Hibiscus so I called and asked why they won't send to Montana.

The answer was that Montana will not allow foreign soil to enter.

If that is the case, then why are many other nurseries able to send plants to me. This is the only nursery that has refused to send plants to me. This is ridiculous. And I was told that in a rather rude manner.

"

We understand your disappointment but we have to comply with all rules and regulations regarding shipping plants into each state. Nature Hills Nursery growing facilities are located in Sarpy County NE and the state of Montana agricultural department will not allow plants grown in our county to enter the state due to a Japanese Beetle concern. We have since entered into a compliance agreement with the state and we are happy to report that we now can ship containerized materials to the state of Montana. We are sorry we were not able to service your request earlier. "

I ordered a tree- a dogwood during the clearance sale.

My entire family is laughing at me over this "twig" that I received. While it was indeed the height advertised- the "tree" was so tiny and the diameter so small it was not even able to be called a branch. It was taped to the inside of the box with a small piece of scotch tape. It was laughable at best and lots of laughs we did get. I figured oh well $ lost. I had to tie it in all directions for fear a slight breeze would blow it down.

However, on the positive side so far- the darn thing has
has sprouted.

I cannot give a positive because of the mere twig I received but I stuck with the neutral for now till we see if my twig survives winter and grows to a tree

I recently sent this comment to Nature Hills Nursery:

I have received the above order, and in very good condition. I only ask that whomever packed this order for shipment be told I was pleasantly surprised at the amount of care that was used. You do nice work! I will be reordering in the future.

Thank you,

I ordered from this company in spite of the negative reviews, hoping for the best. My credit card was charged immediately, but six weeks later my plants had not been shipped. (This was late spring, and I was getting plants from other companies without delay.) I called the company and cancelled the order, my credit card was refunded, and all is well. Except that I never did get the plants!

Quality plants. However, they're very slow to ship. I placed an order on June 1st and the stated ship time was 14-17 days. I will receive my order this week, 40 days later.

We received our Red Dawns this spring and here to tell you there doing great
. We where so pleased with them .We where a little worried about ordering
because of other place 's products we ordered and felt let down .I can't
wait to order something else from you , because I know they will also be
great ... Great Job !!! Thanks Again Keep up the Good Work......
Jeff & Brian ( Ohio )

My plants and tree arrived fresh and exceptionally well packaged. They were braced within large boxes so that none of the stems would break. All were disease and weed free. They were as good as any I have had the fortune to get at my local nurseries. Thanks for a great experience.

I ordered from 4 different mail order companies this spring and Nature Hills was by far and away the best of the bunch. I especially want to commend their shipping: both shipments were very carefully packed and secured, ensuring that the trees arrived in pristine condition. The trees were moist, wrapped well and anchored inside the box so they wouldn't flop around during shipment. I have never seen such a careful packing job. Both of my orders from Nature Hills had large healthy stock and I only needed to request one replacement tree which customer service did without a hassle. Will definitely order from them next year!

I have only ordered from them once and didn't have to deal with customer service so I cannot speak on how good they are there.

The two Green Giant Arborvitaes and several Periwinkle plants I ordered arrived in excellent condition. My plants arrived faster than they originally estimated which was great by me because I don't shop online to wait and wait. I reserve that for mail order!

None of the items I purchased suffered any shock at planting time and are still thriving 45 days later.