Comments regarding Futuregarden.com

Horrible company! Total lack of business ethics as well as knowledge about their own products! Ordered from them and never got it so I called to cancel they said they would refund my money and then a month later I still am fighting to get my money back! Buyer beware!

I've ordered from this company for two years. In that time, I've had problems with 75% of the orders. The problems range from severe back orders (5 months) with no updates from customer service, delayed shipment, missing items, damaged items etc. It's hard to imagine a retailer doing a poorer job than Futuregarden. Customer service's computers are frequently down, so when you call to inquire about your items they can't help you. If they tell you "we'll ship it today" don't believe them; they forget and it will be up to you to call them to remind them. The company never sends out UPS tracking numbers so you have no idea if your order has been processed etc. etc.

I no longer order from them. Any company can make mistakes, but Futuregarden is poorly managed and can't get it's act together.

Decent products, terrible company.

I placed an order two weeks ago and it just shipped today. Supposedly the product in question was on backorder, but they didn't even let me know. They don't respond to emails or phone calls.

I would spend significantly more shopping elsewhere to avoid buying from them again. This has been among the worst online buying experiences I have ever had.

I had to laugh when I read the comment below... Not because it was funny, but because I went through the same thing, but worse with Futuregarden. I placed a relatively substantial order with their site around the same timeframe as the person who left the comment below. Long story short, it was the absolute WORST experience I have had with any company EVER. I am not exaggerating at all. This company treated me so poorly throughout the entire process. I even spoke to the company founder at one point about the status of my order and it quickly became evident why I was going through what I was going through. The point is, this company does not value their customers and does not treat them with the respect that they deserve. Please do business elsewhere. - JF

I placed an order about a week ago. Two days after placing the order I received a shipping confirmation e-mail but no tracking number. I have had to call four days in a row for a tracking number and when they finally gave me one yesterday...low and behold it comes up as invalid on the shipping company's website. Plus they have every single excuse in the book on why they can't help me:

1.) I have to call my warehouse
2.) Our system is down.
3.) I am on the phone with tech support.
4.) The person who handles this dept is away.

I WILL NEVER USE FUTUREGARDEN AGAIN!!!