Photo by Melody

Comments regarding Futuregarden.com

Click here to return to Futuregarden.com's listing.

You are viewing only neutral comments

  Feedback History and Summary  
3 positives
4 neutrals
5 negatives

Comments:

RatingAuthorContent
Neutral bushwhack
(1 review)		 On Jul 30, 2012, bushwhack Payne, GA wrote:

Posted on July 27, 2012, updated July 30, 2012
July 2012-
Monday- Ordered product- $150+
Tuesday - Money cleared from my bank- Email with tracking info- tracking info invalid
Wed- Called- Voicemail
Thurs- (Lots of meetings, too busy to check)
Friday- called numerous amount of times, emailed- they have until 3:00 today to call, email or whatever they can do to let me know about my order!

Their office hours are 10am-7pm mon-fri (they havent answered /or called back from my message that I left.)
Will change my experience (Positive-Negative) depending on customer service, if theres any. Will be contacting BBB if matter turns for the worse. JUST GIVE YOUR CUSTOMERS SOME TYPE OF INFORMATION!

On July 30th, 2012, bushwhack added the following:

Still Neutral until I get more info- Spoke with the President over the weekend. Nice guy, if i get a tracking # that works. Will rate it positive, just call the store first to make sure that somebody gets working on it.
Neutral scurtish1
(1 review)		 On Jun 25, 2010, scurtish1 Omaha, NE wrote:

Posted on June 17, 2010, updated June 25, 2010
I placed an order with Future Garden on May 25. Order was never shipped. Called again 10 days later, they told me they didn't know why order wasn't shipped. Said it would ship that day. Contacted them through their web page 4 days later to check status of order, No response. Called again, order was never shipped, they said because my address didn't match credit card. Supposedly fixed, and shipped.Who Knows?!?!? Asked to speak to manager. They said they would have her call me this afternoon. No call back. Today is June 17, still no product, looking at additional 7-10 days to receive. A month or more to deliver products?

This company SUCKS!! I've filed complaint with Better Business Bureau.

Don't order from these jerks unless you want to get ripped off.

On June 25th, 2010, scurtish1 changed the rating from negative to neutral and added the following:

After 3 phone calls, a complaint to the BBB and a letter to the President of Future Garden, I finally received a call from the President. He apologized for the problems, and shipped what I ordered. I received my order exactly 1 month to the day from when I ordered it. 6/25/2010.
Neutral mgme
(1 review)		 On Feb 21, 2007, mgme Turner, ME wrote:

I suppose I should be upset, but I will wait to see what happens. I placed an order a week before valentines day and was told that it would arrive before the holiday. I was told all the parts are in and that it would be going out that afternoon and that I would receive an order tracking number. I called three days after vantines day and was told that it would be going out today and that they would call me back to give me a order and tracking number. Still two days later and I have yet to receive a call or package. If not received by the end of this week. This nuetral response will be negative, however for the time I will remain on the fence and give them the benifit of the doubt.

Neutral jkuhlm
(2 reviews)		 On Dec 12, 2004, jkuhlm Haymarket, VA (Zone 7a) wrote:

Placed a large order with them >$250. Order took well over a week to get to me (NY to VA!). One item was missing, it took another week to get to me after I called to complain. No emails regarding shipping details and tracking number, I had to call then. I will not be using them again.