Comments regarding Pernell Gerver

I had much the same experience as others, including not getting my plants and having to send multiple emails, including one that informed the seller that I would be contacting PayPal if I did not hear back. Within a few weeks, I did get an email that one of the plants was out of stock but that I would be getting the rest of the plants within a week. By the next week, the seller had refunded me for two plants (with a comment that one more of the plants was unavailable. He substituted one plant without asking if I was okay with it, but I was, so no big deal. The plants then arrived very quickly, and were nicely packed and very healthy. I wish he could get his business practices in order, because I would definitely order from him again if I weren't worried about having to go through hoops to get the plants. His prices are more than reasonable, lowest I have seen, but maybe he needs to raise them and hire some staff to help him meet demands?

Posted on October 21, 2016, updated October 22, 2016
Posted on October 21, 2016, updated October 21, 2016
Hello, I also ordered some planters from PG ten days ago and have tried to find out when my order would be shipped since I have to drive 45 minutes to pick it up in Minnesota. No replies and yes, 70US was immediately taken from my account. We are going to Minnesota this weekend, so I will wait to see if there is anything there and maybe wait for a wee while, but then I will take it to my credit card company to see what can be done.
I've never got duped before, but I can't see how this site has been allowed to continue. I see from the reviews that this scam has been going on for years!! I think the host for his website needs to be contacted have the site removed so more people don't keep getting scammed.
I read some have contacted BBB, well, what are they doing about it? Obviously nothing. Just not right. This person must be doing well with the scam. Fulfilling the odd order doesn't make it ok.

Thanks,
Arlette

To be honest, I freaked out for about a week or so after I ordered plants from Pernell. I even went so far as to call my bank and look up how to take legal action, etc. But I became super busy with school so I ended up forgetting to do anything about it.

2 months later, I receive an email saying that my plants had shipped and would be delivered within 2–3 days. I was kind of surprised, but still skeptical...I was certain I would receive some random replacement plants. But he really did end up sending me what I ordered.

One of the plants was completely chewed up by bugs and had a bunch of rollie-pollies in the dirt. The other one was perfectly healthy with only 1 broken leaf. The packaging was super secure. Not a single spec of dirty fell out.

I probably won't order from him again because the whole process gave me a huge scare. I changed my credit card and everything. But I'm glad I didn't get screwed over. He is just bad with communication...I'm not even going to bother trying to get a refund for the rollie-pollie infested plant. Not worth going through the whole process again.

I ordered a "Pillow Talk Peony" about 3 weeks ago. Several days later I emailed to ask for a shipping status. I did not receive a reply so after a week I filed a dispute with paypal. He responded right away and shipped my peony within a few days.
I receive the plant today. It had a broken branch but otherwise it looks healthy enough.