Comments regarding Pernell Gerver

On Nov. 11, 2016 I ordered: 1 Philodendron 'Prince of Orange' 1 Philodendron 'Pink Princess' 1 Red Emerald Philodendron 1 Cast Iron Plant 1 Zebra Plant 1 Mini Split Leaf Philodendron 1 Split Leaf Philodendron shipped via USPS Priority Mail. On Nov. 16 it shipped. 2 Days later it arrived in Minnesota (right before a snow storm); Everything was very well packed. Each plant pot was taped shut and well wrapped with newspaper. Then paper was curled and padded and supportive. Each plant was laid sideways in a big sturdy box with holes near the upper lid for air. The box was well labeled with caution, live plants. With a heat and cold warning. I rushed home (before the snow-literally as the storm arrived). And everything was lush, well rooted, well watered, and gorgeous. I will definitely order from him again. BUT!! I will pay more attention to the weather and season. Nov-April in MN is a big NO NO for live plant delivery! I feel like he might not respond to email. I mean he doesn't even list his address online....but... I gotta say.. these plants were way way better that a lot of places online that I've tried. I am very happy.

Placed order for 6 houseplants. We lost 59 plants do to a carbon monoxide leak. Pernell has the mix of plants we need to repopulate our home. Started with this order. Quick response to our order and received within 10 days in perfect condition. Couldn't be happier. Plan to order again. Can't explain negative reviews, as my experience was totally positive.

I'm commenting to describe a positive first time ordering experience from a company that's had harsh reviews. I almost didn't order from this company after reading several negative online reviews. However, I decided to see for myself. I ordered six bluet plants from this company since they were the only online source for nursery- propagated bluets in New England. The plants arrived on time, well packed and in great condition. They have established in my garden without any problem.

I have ordered a few plants to the PG Nursery on February. I waited for 3 weeks and I did not receive any
notice about them. I sent some e-mails inquiring about the delivering and no answers. Finally, when I decided to cancel
my order Mr Pernell contacted me and explained that the plants have not been sent due to the cold weather
of the region and that as soon as the plants were available, they would be sent. Now I have received them,
they are in very good conditions and were well packed. I have read a few negative review about this nursery and at the
beginning I was a little concerned about my choice. But now I think the main problem with the nursery is the lack of
communication that exists between it, explaining the situation or problem, and the costumers. I would recommend it
to other costumers and at the same time a little of patience, because Nature has its own time that needs to be respected.

I ordered eight unusual houseplants. Within two days of placing my order, I emailed Pernell Gerver's at email provided in email purchase receipt inquiring about delivery timing. Personal email response received immediately including tracking numbers for shipment. Received plants within 5 days of placing order. Beautifully packed, beautiful condition. Very happy with purchasing experience. Will by from this company again.

Posted on February 22, 2013, updated March 3, 2013
Plant arrived dead as a doornail. Ordered it before Christmas, got it today, Feb. 20. Not sure if it's his complete fault; stuff does get lost in mail, and I have had stuff arrive a little late, and beat up, even from Top Tropicals (everything lived!), but this tiny plant, a bouvardia humbolti, was toast. I will repost after the Wizard of Oz (no phone number!) responds to my plea to reship. Pernell has fans and detractors, so we shall see; I want to give him a fair chance.

Frank :)

Not realizing that my order confirmation e-mail as well as my shipment e-mail went to my spam box, I read the reviews for this company and was terrified.

To my surprise, I had a two day turnaround for my shipment, was very pleased with my purchase, and when I inquired about my order, I received a response with minutes.

I am definitely ordering from this company again!!

EXCELLENT PRODUCT AND EXPERIENCE. I was surprised to see all the negative reviews for this nursery. Perhaps PG has learned from these poor evaluations. Still, one was a recent negative posted at just about the same time as my transaction. The three hostas (same variety) I ordered late in the season of 2010 were large and healthy and extremely well packaged. They are already poking their spears out of the ground and look to be a remarkable thumb size in diameter at this early stage. I could not be more pleased with the quality and care given to the plants. I do agree with one of the reviewers that PG could make communication with the nursery more customer friendly. Based on my experience, I had expected to find PG on the TOP 30 list.

I ordered from Pernell Gerver in summer 2010 and could not have been more pleased with the plants I received.They were alle huge healthy plants and the packaging was incredible .The echinacea plants were beautiful and in bud and bloom when I received them and made a beautiful impact on my garden.
Pernell also emailed me back personally with some questions I had about a newer variety coming outand was very informative and helpful.I have ordered from every mail order source out there and this was my pick for great huge healthy plants!
Keep up the great work Pernell
Kind regards
Tony Kimble
Cumblerland Md.

took a while..but absolutely worth the wait. sent me lovely varigated jade....i would have picked the same for myself. excellent careful packaging.

i think pernell communication was excellent and he's worth a chance since my plants were PERFECT!